In this webinar, we have a look at typical issues related to VoIP telephony and IP PBX. We introduce introduce SIP traces and explain how to create them and for which scenarios they are useful. Furthermore, we discuss typical caller ID problems and how to target them, as well as basic debugging for beroNet gateways and interface cards.

2. Your Hosts
Markus Ehlers Raiko Schulz

3. Agenda
Basic Troubleshooting
•Introducing SIP traces
•Tips and tricks for caller ID debugging
•Basic beroNet troubleshooting

4. Introducing SIP traces
What issues require a trace?
-
•phones are not ringing
•the wrong phone rings
•calls are being dropped
•provider do not register
•calls can not be made

5. Introducing SIP traces
What is a trace?

6. Introducing SIP traces
How to create a trace?
•create a SSH connection
•password is equal to the web GUI
ssh root@[system’s.IP.address]

7. Introducing SIP traces
How to create a trace?
•enter Asterisk console
asterisk -r

8. Introducing SIP traces
How to create a trace?
•increase the log level
core set debug 3
core set verbose 3
sip set debug on

9. Introducing SIP traces
How to create a trace?
•recreate the issue

10. Introducing SIP traces
How to create a trace?

11. Introducing SIP traces
How to create a trace?

12. Introducing SIP traces
How to create a trace?

13. Introducing SIP traces
How to create a trace?

14. Introducing SIP traces
How to create a trace?
•after tracing: decrease log level
sip set debug off
core set debug 0
core set verbose 0

15. Introducing SIP traces
And if I use Windows?
•Use PuTTY
•establishSSH connection
•in the console, use the known commands
•WIKI.ASKOZIA.COM
•ASKOZIA PBX -> Help for integrators -> 17 SIP
traces

16. Tips for CallerIDs
Typical issues with Caller IDs
•Wrong Caller ID is sent when calling out
•Calls are getting blocked by the provider
•Wrong caller ID is sent to another phone, while transferring
•Wrong caller ID is sent to another phone, while forwarding
•Caller ID does not get matched with phonebook

17. Tips for Caller IDs
The correct format
•national
•international
•E.164
•without area code
•only extension
incoming
outgoing

18. Tips for Caller IDs
SIP Headers

19. Tips for Caller IDs
SIP Headers
Telephone account - advanced options
Provider account - advanced options

20. Tips for CallerIDs
Manual Dialplans
Provider account - advanced options
Telephone account - advanced options

21. Tips for CallerIDs
The right provider
•If possible, use providers where configuration templates are available
•Always use providers with good documentation for Asterisk
•When forwarding, always make sure, CLIP NO SCREENING is activated

22. beroNet cards
Active interface cards and gateways

23. beroNet gateways
How to enter the web interface
Unix based:
ssh root@[IP.of.the.system] -L8888:10.1.0.2:80
Windows:
Use Putty
wiki.askozia.com->AskoziaPBX-Help for
Integrators-> 14 Access beroNet

24. beroNet gateways
Inside the web interface
User: admin
Password: admin

25. beroNet gateways
Inside the web interface
Uplink states of all the ports

26. beroNet gateways
Inside the web interface
Hardware configuration

27. beroNet gateways
Inside the web interface
Dialplans

28. beroNet gateways
Inside the web interface
ISDN dialplan debugging

29. Questions?
Time to wake up!
markus.ehlers@askozia.com