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Tips & Tricks to upgrade
your ServiceNow®
successfully
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.
Topics Covered
Understanding ServiceNow® Upgrade...
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.©1996-2016 Aspire Systems, Inc.
Understanding Ser...
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.
Entire Lifecycle of an Upgrade
Inception
• The r...
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.
Upgrade Best Practices
4
3
2
1
8
7
6
5
Review re...
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.
Precautions to be taken
Customization of Notific...
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.
Simplify ServiceNow Upgrades
Complimentary
App
t...
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.
What’s new in Helsinki
©1996-2016 Aspire Systems...
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.
Customer-driven Innovation
• CMDB Data Certifica...
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.
Helsinki Release
Consumerizing the Service Exper...
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.
Helsinki – In a nutshell
 Portal designer
 Nat...
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.
What’s Next – Istanbul Release Overview
Actionab...
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.©1996-2016 Aspire Systems, Inc.
Global technology...
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.
Contact Us
Contact Us
Web : http://www.aspiresys...
SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.
Thank you
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Do you think upgrading ServiceNow is tiresome and it may take lot of your team’s productive hours? Well think again!

Learn everything you need to know about ServiceNow upgrades, release cycle, how to upgrade to the latest versions, and benefits of upgrading. ServiceNow releases newer versions to deliver exciting new features to help its users quickly address problems in IT Service Management, IT Operations Management, Business Management, Application Development, Security Operations, and so on.

As a registered solutions partner of ServiceNow, Aspire Systems hosted a webinar to help ServiceNow users realize the full potential of the ServiceNow upgrades, and maximize its efficiency. You can watch the webcast on demand in the link:
https://ter.li/drfh6a

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Do you think upgrading ServiceNow is tiresome and it may take lot of your team’s productive hours? Well think again!

  1. 1. Tips & Tricks to upgrade your ServiceNow® successfully
  2. 2. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc. Topics Covered Understanding ServiceNow® Upgrades Entire Lifecycle of an upgrade Best practices Precautions to be taken Customer-driven Innovation Helsinki the latest release – In a nutshell What’s Next – Istanbul Release Overview       
  3. 3. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.©1996-2016 Aspire Systems, Inc. Understanding ServiceNow Upgrades Patch Release Hotfix Patch Releas e Fuji Feature Release Patch Release Hotfix Patch Releas e Geneva Feature Release Patch Release Hotfix Patch Releas e Helsinki Feature Release In ServiceNow platform, upgrading instances is moving to one release (family) to another, preferably the latest release.  Family: Group of components released together and named after a major city, such as ‘Helsinki’.  Feature Release: New product-oriented features and fixes to existing functionalities.  Patch Release: Collection of issues fixed  Hotfix: Fixes to a specific issues from previous versions.
  4. 4. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc. Entire Lifecycle of an Upgrade Inception • The reasons behind an Upgrade Planning • Timing the upgrade right • Evaluating user acceptance Estimate • Efforts • Timeline Formalities • Stakeholders identification and their acceptance. Clone • Production instance over the sub- production instance Upgrade • Schedule and monitor Review • Upgrade history Test • Customizations • Integrations • Performance • Key functionalities • Fix Upgrade Production • Schedule Upgrade • Apply “Update Set” • Test • Training Release • Announcement Lifecycle of a ServiceNow upgrade can be classified into three phases and ten stages. Phase 1 Phase 2 Phase 3
  5. 5. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc. Upgrade Best Practices 4 3 2 1 8 7 6 5 Review release notes thoroughly Create a high-level implementation plan Validate upgrade with a sub-production instance first Always clone production over sub-production Be generous with the time allocated for testing If multiple sub-production instances are available, hold one as clone from production, to compare if required Keep implementation documents, test cases and training materials up-to-date Always adhere to ServiceNow implementation guidelines
  6. 6. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc. Precautions to be taken Customization of Notifications and UI Actions Custom workaround Vs ServiceNow fix DOM references CSS customizations Lookout for new/additional notifications and UI actions added by your ServiceNow upgrade. Check for the fixes added by ServiceNow in the new release for the manual and custom workarounds in your ServiceNow instance. Test the forms thoroughly for DOM references in client side scripting. These client scripts may not work in new release, so its advisable to test them. New upgrades may affect your CSS customizations and HTML changes made in Self Service Portal, so make sure your customizations are safe.
  7. 7. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc. Simplify ServiceNow Upgrades Complimentary App to simplify your ServiceNow upgrades! 1 Track the whole upgrade process easily 2 Get real time status from a dashboard 3 Setup task assignments, notifications and approvals 4 Adhere to processes and best practices 5 Reduce manual efforts and save time To simplify upgrades, we have launched an ‘UpTrack’ app, Download the app here. This app can help you:
  8. 8. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc. What’s new in Helsinki ©1996-2016 Aspire Systems, Inc.
  9. 9. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc. Customer-driven Innovation • CMDB Data Certification • Cloud Provisioning • App Creator • Field Service Automation • ServiceNow for iPad Feb 2015 Jun 2014 May 2013 Nov 2013 Dec 2015 May 2016 Calgary • Vendor Performance • Resource Management • Configuration Automation • Team Development • HR Service Automation • Notify • Password Reset Dublin • Demand Management • Facilities Service Automation • Event Management • Visualizations • Service Creator • Visual Task Boards Eureka • Native ServiceWatch • Studio Development Environment • Connect and native iPhone app • Security Operations Management • Customer Service Management Geneva • Legal, Finance, Marketing • HR Service Automation & Workday • Social Collaboration • IT Financial Management • GRC & UCF • CreateNow & Service Creator • AWS Cloud Provisioning Fuji • Service Portal Designer • New Service Portals for IT, HR & Customer Service Management • ITSM Guided Setup • Native Android App • Delegated Development • CMDB Health Dashboard • Drag and Drop Widgets for Dashboards Helsinki
  10. 10. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc. Helsinki Release Consumerizing the Service Experience Accelerate Time-To-Value
  11. 11. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc. Helsinki – In a nutshell  Portal designer  Native Mobile Platform Support  Edge Encryption  Performance Analytics  IT Service Portal  Customer Service Management  Security Operations Management  GRC  PPM and FM  HR Service Management  Delegated Development  Source Control Integration  Support for ES5/JavaScript 5th Edition  CMDB Health Dashboard  Enhanced Alert Aggregation  Multi-Cloud Cost Management Service Management Platform Service Management Operation Management Application Development
  12. 12. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc. What’s Next – Istanbul Release Overview Actionable Insights Better Service Experiences Faster Time-to-Value Drive continuous ITSM improvement, get ahead of outages, rationalize application portfolio IT Security Ops Customer Service HR Platform Speed security incident remediation Extends to business- to-consumer customers Increased control and autonomy for HR teams Improve business performance by pinpointing service hot spots and accelerate application delivery
  13. 13. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc.©1996-2016 Aspire Systems, Inc. Global technology services firm with core DNA of Software Engineering Specific areas of expertise around Software Engineering, Digital Services, Testing and Infrastructure & Application Support Registered Solution Partner of ServiceNow® Vertical focus among Independent Software Vendors and Retail, Distribution & Consumer Products CMMI Maturity Level 3, ISO 9001:2008 and ISO 27001:2005 Certified International headquarters in Singapore with presence across US, UK, Benelux, Middle East and India Recognized 7 consecutive times as “Best Place to Work for” by GPW Institute About Aspire 1500+ Employees; 120+ active Customers
  14. 14. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc. Contact Us Contact Us Web : http://www.aspiresys.com/ General Enquiry : info@aspiresys.com For detailed information: WATCH THE WEBCAST
  15. 15. SINGAPORE | US | UK | BENELUX | ME | INDIA©1996-2016 Aspire Systems, Inc. Thank you

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