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The Millennial Banking
Technology Framework
Your guide to survival in the digital age
Mythili Madhav,
BFS Delivery Manager
Vishwas Anand,
Head of Thought Leadership
Hosted by :
2 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.
Millennial Needs in the Digital Age
3 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.
The shift in the financial industry cannot be understated. To illustrate:
of millennials would consider using a branchless experience
would be likely to bank with non-financial services companies
are interested in their bank providing tools and services
of millennials feel like their bank understands them.
39%
72%
67%
Only
32%
4 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.
Feedback for New Fintech Products
Market feedback from clients
Millennials have a unique scenario
Paytm vs PayZapp
Offer social feedback but are silent sufferers to banks
5 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.
Smartphone adoption among millennials is a major factor
for banks
of millennials check their phone within the first 15 minutes of waking
up
say they wish they could do banking and shopping on
their smartphones
say it is very important for banks to have a high quality mobile app
designed for smart devices
87%
85%
81%
Millennials want a solid mobile banking experience
6 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.
The Millennial Banking Revolution is set to take the global banking industry by storm
Experiences are necessary for Millennials, Banks are not!
Embrace the Millennial Banking Revolution Now!
THE
MILLENNIAL
BANKING
REVOLUTION
End-customer,
Client, Bank data
BANKING
INSTITUTION
TRADITIONAL
BANKING VALUE
CHAIN
Payment
Providers
Service
Partners
Aggregators Banking
Institution
Solution
Partners
End-customer, Client, Bank data
MILLENNIAL
BANKING VALUE
CHAIN
7 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.
The Millennial Banking Technology Framework
Accelerated
Mobility
 Mobile Apps
 Digital Payments
 IoT Integration
Amplified
Social Connectivity
 Self-service Portals
 DXM
 Channel Solutions
Contextualized
Analytics
 Conversational Advisors
 Personal Finance Dashboards
 Decision-Making Platforms
Solution
Partners
Service
Partners
Aggregators
Payment
Providers
API Management
RiskManagement
RegulatoryCompliance
MILLENNIALS
8 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.
A story about a
Singaporean bank
revolutionizing millennial
engagements
9 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.
According to Forbes, every 1 in 20 Singapore’s
millennials is going to be a millionaire next year
10 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.
The ever changing millennial clientele now
demanded a 24x7 digital connect with the bank
11 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.
RMs failed to create trusted relationships with
their millennial customers in their online world
12 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.
The first step to every partnership is trust, that’s
when the convergence of disruption comes to life!
13 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.
A solution that pulled millennial customers
closer to their relationship managers
14 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.
Thank You

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Millennial Banking Technology Framework

  • 1. The Millennial Banking Technology Framework Your guide to survival in the digital age Mythili Madhav, BFS Delivery Manager Vishwas Anand, Head of Thought Leadership Hosted by :
  • 2. 2 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc. Millennial Needs in the Digital Age
  • 3. 3 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc. The shift in the financial industry cannot be understated. To illustrate: of millennials would consider using a branchless experience would be likely to bank with non-financial services companies are interested in their bank providing tools and services of millennials feel like their bank understands them. 39% 72% 67% Only 32%
  • 4. 4 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc. Feedback for New Fintech Products Market feedback from clients Millennials have a unique scenario Paytm vs PayZapp Offer social feedback but are silent sufferers to banks
  • 5. 5 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc. Smartphone adoption among millennials is a major factor for banks of millennials check their phone within the first 15 minutes of waking up say they wish they could do banking and shopping on their smartphones say it is very important for banks to have a high quality mobile app designed for smart devices 87% 85% 81% Millennials want a solid mobile banking experience
  • 6. 6 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc. The Millennial Banking Revolution is set to take the global banking industry by storm Experiences are necessary for Millennials, Banks are not! Embrace the Millennial Banking Revolution Now! THE MILLENNIAL BANKING REVOLUTION End-customer, Client, Bank data BANKING INSTITUTION TRADITIONAL BANKING VALUE CHAIN Payment Providers Service Partners Aggregators Banking Institution Solution Partners End-customer, Client, Bank data MILLENNIAL BANKING VALUE CHAIN
  • 7. 7 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc. The Millennial Banking Technology Framework Accelerated Mobility  Mobile Apps  Digital Payments  IoT Integration Amplified Social Connectivity  Self-service Portals  DXM  Channel Solutions Contextualized Analytics  Conversational Advisors  Personal Finance Dashboards  Decision-Making Platforms Solution Partners Service Partners Aggregators Payment Providers API Management RiskManagement RegulatoryCompliance MILLENNIALS
  • 8. 8 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc. A story about a Singaporean bank revolutionizing millennial engagements
  • 9. 9 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc. According to Forbes, every 1 in 20 Singapore’s millennials is going to be a millionaire next year
  • 10. 10 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc. The ever changing millennial clientele now demanded a 24x7 digital connect with the bank
  • 11. 11 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc. RMs failed to create trusted relationships with their millennial customers in their online world
  • 12. 12 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc. The first step to every partnership is trust, that’s when the convergence of disruption comes to life!
  • 13. 13 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc. A solution that pulled millennial customers closer to their relationship managers
  • 14. 14 US | UK | SINGAPORE| BENELUX | ME | IND©1996-2017 Aspire Systems, Inc.