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Google+	
  
Tactical	
  
Options	
  

October	
  14,	
  2013	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  

	
  	
  	
  
 

Attention POV	
  

Google+	
  Tactical	
  Options	
  
Ali	
  Donato	
  
October	
  14th,	
  2013	
  
Onboard,	
  Optimize	
  and	
  Enhance	
  your	
  brand’s	
  Google+	
  page	
  with	
  these	
  few	
  
easy	
  options.	
  
	
  

Tactic	
  1:	
  Upload	
  Profile	
  Picture	
  and	
  Cover	
  Image	
  
The	
  profile	
  picture	
  and	
  cover	
  image	
  are	
  key	
  to	
  making	
  a	
  good	
  first	
  impression	
  on	
  visitors	
  to	
  your	
  page.	
  	
  
•

Decide	
  how	
  you	
  want	
  to	
  design	
  your	
  cover	
  image	
  
Consider	
  your	
  cover	
  image	
  as	
  an	
  opportunity	
  to	
  make	
  an	
  impact	
  and	
  engage	
  potential	
  customers,	
  clients	
  
and	
  visitors.	
  Below	
  are	
  examples	
  of	
  how	
  to	
  utilize	
  the	
  cover	
  image:	
  
o Present	
  your	
  products,	
  locations,	
  or	
  iconic	
  images	
  like	
  Land	
  Rover	
  	
  
o Create	
  a	
  collage	
  of	
  images,	
  like	
  Coca-­‐Cola	
  
o Or,	
  highlight	
  brand	
  icons,	
  like	
  Progressive	
  
o Aim	
  for	
  colorful	
  and	
  detailed	
  photos,	
  like	
  Sephora	
  
	
  

	
  
•

	
  

Use	
  high-­‐resolution	
  photos	
  
To	
  make	
  your	
  page	
  look	
  visually	
  appealing	
  to	
  visitors,	
  be	
  sure	
  to	
  avoid	
  using	
  blurry	
  or	
  pixelated	
  photos.	
  
It	
  is	
  recommended	
  that	
  you	
  upload	
  cover	
  photos	
  that	
  are	
  960	
  x	
  540	
  pixels.	
  At	
  a	
  minimum,	
  select	
  a	
  photo	
  
that	
  is	
  480	
  x	
  270	
  pixels	
  and	
  at	
  maximum,	
  select	
  a	
  photo	
  that	
  is	
  2120	
  x	
  1192	
  pixels.	
  Google+	
  pages	
  will	
  
automatically	
  resize	
  proportionately	
  to	
  fit	
  the	
  screen	
  a	
  user	
  is	
  viewing	
  on.	
  Viewers	
  will	
  always	
  see	
  the	
  

Attention	
  I	
  Google+	
  Tactical	
  Options	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  

	
  	
  	
  	
  	
  	
  	
  	
  	
  

2	
  
•

cover	
  photo,	
  a	
  preview	
  of	
  the	
  first	
  post,	
  circles	
  and	
  navigational	
  elements	
  no	
  matter	
  what	
  device	
  or	
  
browser	
  they	
  are	
  using.	
  	
  
	
  
Be	
  aware	
  of	
  the	
  circular	
  and	
  square	
  formatting	
  of	
  the	
  profile	
  pictures	
  
The	
  profile	
  picture	
  will	
  appear	
  as	
  a	
  circle	
  on	
  the	
  top	
  of	
  the	
  page	
  and	
  as	
  a	
  square	
  next	
  to	
  each	
  individual	
  
post.	
  Keep	
  in	
  mind	
  that	
  the	
  logo	
  you	
  use	
  may	
  appear	
  with	
  some	
  white	
  edges	
  around	
  the	
  side	
  if	
  it	
  is	
  not	
  
sized	
  correctly.	
  Consider	
  your	
  profile	
  image	
  when	
  designing	
  your	
  cover	
  photo	
  to	
  make	
  sure	
  it	
  does	
  not	
  
interfere	
  with	
  the	
  aesthetics	
  of	
  the	
  cover	
  photo.	
  	
  
	
  

	
  
Tactic	
  2:	
  Use	
  “Circles”	
  to	
  Communicate	
  to	
  Different	
  Types	
  of	
  People	
  
A	
  key	
  difference	
  between	
  Facebook	
  and	
  Google+	
  is	
  that	
  you	
  can	
  follow	
  fans	
  back.	
  Google+	
  allows	
  you	
  to	
  
segment	
  the	
  people	
  you	
  follow	
  into	
  groups,	
  or	
  circles.	
  These	
  circles	
  essentially	
  create	
  smaller	
  audiences,	
  
enabling	
  you	
  to	
  interact	
  by	
  sharing	
  targeted	
  messages	
  to	
  specific	
  groups.	
  For	
  example,	
  a	
  fashion	
  retailer	
  may	
  
utilize	
  a	
  “customer”	
  circle	
  where	
  they	
  share	
  the	
  latest	
  promotions,	
  and	
  a	
  “fashion	
  blogger”	
  circle	
  where	
  they	
  
share	
  upcoming	
  collections.	
  	
  
	
  
Creating	
  circles	
  is	
  a	
  simple	
  process.	
  You	
  will	
  find	
  who	
  has	
  added	
  you	
  to	
  their	
  circles	
  under	
  the	
  “Added	
  You”	
  tab,	
  
and	
  then	
  you	
  will	
  follow	
  the	
  user	
  back	
  and	
  drag	
  and	
  drop	
  into	
  the	
  circle	
  of	
  your	
  choice.	
  Default	
  circles	
  include	
  
Friends,	
  Family,	
  Acquaintances	
  and	
  Following.	
  You	
  can	
  delete	
  the	
  default	
  circles	
  as	
  well	
  as	
  any	
  of	
  the	
  circles	
  you	
  
have	
  created.	
  	
  
	
  

	
  
	
  
	
  

	
  

Attention	
  I	
  Google+	
  Tactical	
  Options	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  

	
  	
  	
  	
  	
  	
  	
  	
  	
  

3	
  
Tactic	
  3:	
  Connect	
  with	
  Fans	
  via	
  Hangouts	
  
Hangouts	
  let	
  you	
  meet	
  customers	
  face-­‐to-­‐face	
  in	
  high	
  definition.	
  You	
  can	
  make	
  the	
  conversation	
  even	
  bigger	
  by	
  
hosting	
  a	
  Hangout	
  On	
  Air,	
  allowing	
  you	
  to	
  live-­‐stream	
  and	
  record	
  your	
  video	
  call	
  so	
  the	
  whole	
  world	
  can	
  watch.	
  

Suggestions	
  to	
  utilize	
  Hangouts:	
  
•
•
•

Ask	
  your	
  followers	
  what	
  they	
  think	
  about	
  your	
  new	
  product,	
  ad,	
  initiative,	
  etc.	
  Use	
  Hangouts	
  and	
  
comments	
  to	
  have	
  meaningful	
  exchanges	
  that	
  can	
  provide	
  more	
  insight	
  than	
  anonymous	
  reviews.	
  
Host	
  exclusive	
  interviews	
  with	
  your	
  team.	
  This	
  tool	
  can	
  be	
  a	
  useful	
  way	
  to	
  connect	
  with	
  out	
  of	
  town	
  
editors	
  for	
  previews	
  or	
  additional	
  stories.	
  	
  
Invite	
  circles	
  or	
  individual	
  people	
  to	
  join	
  you	
  in	
  a	
  Hangout	
  On	
  Air,	
  then	
  share	
  it	
  with	
  the	
  world.	
  Your	
  
Hangout	
  On	
  Air	
  will	
  be	
  recorded	
  as	
  a	
  public	
  video	
  and	
  will	
  be	
  available	
  on	
  your	
  Home	
  page	
  when	
  the	
  
broadcast	
  has	
  ended.	
  You	
  can	
  edit	
  the	
  video	
  as	
  needed.	
  	
  

	
  

Tactic	
  4:	
  Utilize	
  Multiple	
  Managers	
  
Google+	
  pages	
  can	
  have	
  multiple	
  managers,	
  similar	
  to	
  that	
  of	
  administrators	
  on	
  Facebook	
  pages.	
  Each	
  page	
  can	
  
have	
  1	
  owner	
  but	
  up	
  to	
  50	
  managers.
To	
  add	
  managers:	
  
1. Make	
  sure	
  you	
  are	
  using	
  Google+	
  as	
  your	
  brand	
  page	
  and	
  not	
  as	
  your	
  personal	
  profile.	
  	
  
2. Select	
  "Managers"	
  from	
  the	
  top	
  menu.	
  
3. Click	
  Add	
  manager,	
  enter	
  their	
  email	
  address	
  or	
  invite	
  by	
  profile,	
  and	
  click	
  Invite.	
  The	
  “Managers”	
  page	
  
will	
  display	
  all	
  the	
  active	
  managers	
  and	
  people	
  who	
  have	
  been	
  invited	
  to	
  become	
  managers.	
  When	
  a	
  
manager	
  invitation	
  is	
  accepted,	
  the	
  owner	
  of	
  the	
  page	
  will	
  receive	
  an	
  email	
  notification.	
  

Attention	
  I	
  Google+	
  Tactical	
  Options	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  

	
  	
  	
  	
  	
  	
  	
  	
  	
  

4	
  
 
	
  
Below	
  are	
  suggestions	
  to	
  make	
  the	
  most	
  of	
  multiple	
  administrators:	
  
• Collaborate	
  on	
  content	
  and	
  engagement	
  to	
  maximize	
  impact	
  
• Run	
  a	
  day-­‐long	
  live	
  Q&A	
  where	
  teammates	
  can	
  take	
  turns	
  acting	
  as	
  the	
  page	
  to	
  respond	
  to	
  follower	
  
questions	
  and	
  comments	
  
• Add	
  G+	
  into	
  the	
  content	
  calendar	
  in	
  order	
  to	
  maintain	
  a	
  constant	
  schedule	
  
	
  
For	
  more	
  explicit	
  directions	
  to	
  add	
  managers	
  as	
  well	
  as	
  information	
  on	
  removing	
  managers	
  and	
  transferring	
  
ownership,	
  click	
  over	
  to	
  the	
  support	
  page.	
  	
  

Tactic	
  5:	
  Get	
  Posting!	
  
•
•

Decide	
  the	
  tone	
  of	
  voice	
  for	
  the	
  page.	
  Will	
  you	
  post	
  products	
  and	
  ad	
  campaigns	
  (i.e.	
  H&M	
  and	
  Burberry)	
  
or	
  will	
  you	
  post	
  fans	
  of	
  the	
  week	
  and	
  prompting	
  questions	
  to	
  engage	
  users	
  (i.e.	
  Uniqlo)?	
  	
  
Establish	
  a	
  content	
  calendar	
  prior	
  to	
  posting	
  
o Update	
  regularly	
  –	
  G+	
  is	
  a	
  social	
  channel	
  and	
  the	
  more	
  great	
  content	
  you	
  post,	
  the	
  more	
  people	
  
will	
  want	
  to	
  return	
  
 Suggested	
  timing	
  to	
  begin:	
  2-­‐3	
  posts	
  a	
  week	
  
o Speak	
  with	
  a	
  message	
  targeted	
  to	
  your	
  audience	
  
o Surprise	
  people	
  –	
  keep	
  your	
  audience	
  on	
  their	
  toes	
  by	
  offering	
  special	
  deals,	
  Hangouts	
  or	
  
exclusive	
  content	
  
o Engage	
  in	
  the	
  conversation	
  –	
  respond	
  to	
  notifications,	
  see	
  where	
  you	
  have	
  been	
  mentioned	
  and	
  
jump	
  in	
  
o Promote	
  local	
  events	
  on	
  your	
  Google+	
  page	
  to	
  insure	
  that	
  Google	
  Maps	
  Directions	
  are	
  readily	
  
available	
  and	
  appear	
  in	
  the	
  first	
  few	
  search	
  results	
  

Attention	
  I	
  Google+	
  Tactical	
  Options	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  

	
  	
  	
  	
  	
  	
  	
  	
  	
  

5	
  
 
	
  

Tactic	
  6:	
  Show	
  Ads	
  with	
  your	
  Google+	
  Page	
  Endorsements	
  
It	
  is	
  easy	
  for	
  people	
  to	
  share	
  web	
  content	
  with	
  Google+.	
  When	
  you	
  link	
  your	
  Google+	
  page	
  and	
  your	
  ads,	
  Google	
  
can	
  show	
  endorsements	
  for	
  your	
  business	
  from	
  your	
  Google+	
  followers.	
  These	
  are	
  called	
  annotations,	
  also	
  
referred	
  to	
  as	
  shared	
  endorsements.	
  Find	
  more	
  information	
  here.	
  	
  
	
  

	
  
Tactic	
  7:	
  Become	
  a	
  Verified	
  Account	
  
Google	
  reserves	
  verified	
  accounts	
  for	
  brands,	
  celebrities	
  and	
  editors.	
  Upon	
  uploading	
  content,	
  Attention	
  will	
  
connect	
  with	
  the	
  correct	
  Google	
  contacts	
  to	
  ensure	
  your	
  brand	
  page	
  becomes	
  verified.	
  For	
  detailed	
  verification	
  
instructions,	
  click	
  here.	
  	
  

Attention	
  I	
  Google+	
  Tactical	
  Options	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  

	
  	
  	
  	
  	
  	
  	
  	
  	
  

6	
  
About	
  the	
  Author	
  
	
  
Ali	
  is	
  a	
  Client	
  Services	
  Associate	
  at	
  Attention.	
  She	
  is	
  a	
  recent	
  graduate	
  of	
  Marist	
  College	
  
and	
  her	
  previous	
  positions	
  include	
  client-­‐side	
  marketing	
  and	
  intern	
  at	
  Attention.	
  	
  

LinkedIn	
  
Google+
Twitter	
  

Attention	
  I	
  Google+	
  Tactical	
  Options	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  

	
  	
  	
  	
  	
  	
  	
  	
  	
  

7	
  

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  • 1.   Google+   Tactical   Options   October  14,  2013                                    
  • 2.   Attention POV   Google+  Tactical  Options   Ali  Donato   October  14th,  2013   Onboard,  Optimize  and  Enhance  your  brand’s  Google+  page  with  these  few   easy  options.     Tactic  1:  Upload  Profile  Picture  and  Cover  Image   The  profile  picture  and  cover  image  are  key  to  making  a  good  first  impression  on  visitors  to  your  page.     • Decide  how  you  want  to  design  your  cover  image   Consider  your  cover  image  as  an  opportunity  to  make  an  impact  and  engage  potential  customers,  clients   and  visitors.  Below  are  examples  of  how  to  utilize  the  cover  image:   o Present  your  products,  locations,  or  iconic  images  like  Land  Rover     o Create  a  collage  of  images,  like  Coca-­‐Cola   o Or,  highlight  brand  icons,  like  Progressive   o Aim  for  colorful  and  detailed  photos,  like  Sephora       •   Use  high-­‐resolution  photos   To  make  your  page  look  visually  appealing  to  visitors,  be  sure  to  avoid  using  blurry  or  pixelated  photos.   It  is  recommended  that  you  upload  cover  photos  that  are  960  x  540  pixels.  At  a  minimum,  select  a  photo   that  is  480  x  270  pixels  and  at  maximum,  select  a  photo  that  is  2120  x  1192  pixels.  Google+  pages  will   automatically  resize  proportionately  to  fit  the  screen  a  user  is  viewing  on.  Viewers  will  always  see  the   Attention  I  Google+  Tactical  Options                                                     2  
  • 3. • cover  photo,  a  preview  of  the  first  post,  circles  and  navigational  elements  no  matter  what  device  or   browser  they  are  using.       Be  aware  of  the  circular  and  square  formatting  of  the  profile  pictures   The  profile  picture  will  appear  as  a  circle  on  the  top  of  the  page  and  as  a  square  next  to  each  individual   post.  Keep  in  mind  that  the  logo  you  use  may  appear  with  some  white  edges  around  the  side  if  it  is  not   sized  correctly.  Consider  your  profile  image  when  designing  your  cover  photo  to  make  sure  it  does  not   interfere  with  the  aesthetics  of  the  cover  photo.         Tactic  2:  Use  “Circles”  to  Communicate  to  Different  Types  of  People   A  key  difference  between  Facebook  and  Google+  is  that  you  can  follow  fans  back.  Google+  allows  you  to   segment  the  people  you  follow  into  groups,  or  circles.  These  circles  essentially  create  smaller  audiences,   enabling  you  to  interact  by  sharing  targeted  messages  to  specific  groups.  For  example,  a  fashion  retailer  may   utilize  a  “customer”  circle  where  they  share  the  latest  promotions,  and  a  “fashion  blogger”  circle  where  they   share  upcoming  collections.       Creating  circles  is  a  simple  process.  You  will  find  who  has  added  you  to  their  circles  under  the  “Added  You”  tab,   and  then  you  will  follow  the  user  back  and  drag  and  drop  into  the  circle  of  your  choice.  Default  circles  include   Friends,  Family,  Acquaintances  and  Following.  You  can  delete  the  default  circles  as  well  as  any  of  the  circles  you   have  created.               Attention  I  Google+  Tactical  Options                                                     3  
  • 4. Tactic  3:  Connect  with  Fans  via  Hangouts   Hangouts  let  you  meet  customers  face-­‐to-­‐face  in  high  definition.  You  can  make  the  conversation  even  bigger  by   hosting  a  Hangout  On  Air,  allowing  you  to  live-­‐stream  and  record  your  video  call  so  the  whole  world  can  watch.   Suggestions  to  utilize  Hangouts:   • • • Ask  your  followers  what  they  think  about  your  new  product,  ad,  initiative,  etc.  Use  Hangouts  and   comments  to  have  meaningful  exchanges  that  can  provide  more  insight  than  anonymous  reviews.   Host  exclusive  interviews  with  your  team.  This  tool  can  be  a  useful  way  to  connect  with  out  of  town   editors  for  previews  or  additional  stories.     Invite  circles  or  individual  people  to  join  you  in  a  Hangout  On  Air,  then  share  it  with  the  world.  Your   Hangout  On  Air  will  be  recorded  as  a  public  video  and  will  be  available  on  your  Home  page  when  the   broadcast  has  ended.  You  can  edit  the  video  as  needed.       Tactic  4:  Utilize  Multiple  Managers   Google+  pages  can  have  multiple  managers,  similar  to  that  of  administrators  on  Facebook  pages.  Each  page  can   have  1  owner  but  up  to  50  managers. To  add  managers:   1. Make  sure  you  are  using  Google+  as  your  brand  page  and  not  as  your  personal  profile.     2. Select  "Managers"  from  the  top  menu.   3. Click  Add  manager,  enter  their  email  address  or  invite  by  profile,  and  click  Invite.  The  “Managers”  page   will  display  all  the  active  managers  and  people  who  have  been  invited  to  become  managers.  When  a   manager  invitation  is  accepted,  the  owner  of  the  page  will  receive  an  email  notification.   Attention  I  Google+  Tactical  Options                                                     4  
  • 5.     Below  are  suggestions  to  make  the  most  of  multiple  administrators:   • Collaborate  on  content  and  engagement  to  maximize  impact   • Run  a  day-­‐long  live  Q&A  where  teammates  can  take  turns  acting  as  the  page  to  respond  to  follower   questions  and  comments   • Add  G+  into  the  content  calendar  in  order  to  maintain  a  constant  schedule     For  more  explicit  directions  to  add  managers  as  well  as  information  on  removing  managers  and  transferring   ownership,  click  over  to  the  support  page.     Tactic  5:  Get  Posting!   • • Decide  the  tone  of  voice  for  the  page.  Will  you  post  products  and  ad  campaigns  (i.e.  H&M  and  Burberry)   or  will  you  post  fans  of  the  week  and  prompting  questions  to  engage  users  (i.e.  Uniqlo)?     Establish  a  content  calendar  prior  to  posting   o Update  regularly  –  G+  is  a  social  channel  and  the  more  great  content  you  post,  the  more  people   will  want  to  return    Suggested  timing  to  begin:  2-­‐3  posts  a  week   o Speak  with  a  message  targeted  to  your  audience   o Surprise  people  –  keep  your  audience  on  their  toes  by  offering  special  deals,  Hangouts  or   exclusive  content   o Engage  in  the  conversation  –  respond  to  notifications,  see  where  you  have  been  mentioned  and   jump  in   o Promote  local  events  on  your  Google+  page  to  insure  that  Google  Maps  Directions  are  readily   available  and  appear  in  the  first  few  search  results   Attention  I  Google+  Tactical  Options                                                     5  
  • 6.     Tactic  6:  Show  Ads  with  your  Google+  Page  Endorsements   It  is  easy  for  people  to  share  web  content  with  Google+.  When  you  link  your  Google+  page  and  your  ads,  Google   can  show  endorsements  for  your  business  from  your  Google+  followers.  These  are  called  annotations,  also   referred  to  as  shared  endorsements.  Find  more  information  here.         Tactic  7:  Become  a  Verified  Account   Google  reserves  verified  accounts  for  brands,  celebrities  and  editors.  Upon  uploading  content,  Attention  will   connect  with  the  correct  Google  contacts  to  ensure  your  brand  page  becomes  verified.  For  detailed  verification   instructions,  click  here.     Attention  I  Google+  Tactical  Options                                                     6  
  • 7. About  the  Author     Ali  is  a  Client  Services  Associate  at  Attention.  She  is  a  recent  graduate  of  Marist  College   and  her  previous  positions  include  client-­‐side  marketing  and  intern  at  Attention.     LinkedIn   Google+ Twitter   Attention  I  Google+  Tactical  Options                                                     7