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SOCIAL MEDIA
July 2012
News Items



             2
Twitter forges             • Twitter launched an Olympics event page
                            in partnership with NBC, which curates
partnerships to             Tweets from athletes, coaches, NBC
emphasize the power of      personalities and fans (Link)
real-time conversations.   - Twitter restored The Independent reporter Guy
                            Adams’ account after he criticized NBC’s
                            coverage and published the NBC Olympics
                            President’s email address


                           • Hollywood producers and network execs
                            are reportedly in serious talks with Twitter
                            about the possibility of launching online
                            video series via Twitter


                           • Twitter teamed up with social analytics
                            provider Topsy and two polling firms to
                            launch Twitter Political Index, a daily
                            measurement of Twitter users’ sentiments         3
Facebook seeks to         • Facebook and NBC collaborated for the
                           Olympic Games to direct Facebook users to
deliver “second screen”    NBC’s on-air coverage, and NBC viewers to
experiences around key     Facebook for engagement and conversations
2012 events.
                          • Facebook and CNN embarked on a multi-
                           platform partnership to deliver an interactive
                           social experience around the 2012
                           Presidential elections, including:
                          - “I’m Voting” Facebook application where users
                           commit to voting and endorse candidates &
                           issues
                          - On-air analysis reports of Facebook discussions
                           around each candidate
                          - Published surveys of voting-age users


                                                                              4
Advancements in        • Facebook is rolling out a feature that will
                        allow brands to target their posts to specific
Facebook and Twitter    groups of fans in the news feed based on
targeting will allow    the following criteria:
brands to message      - Age
                       - Gender
                       - Interested In
                       - Relationship Status
                       - Education
                       - Workplace
                       - Location & Language (already existing criteria)


                       • Twitter enhanced its Promoted Tweets paid
                        ad service with the ability to target consumer
                        subsets

                                                                           5
Photo-sharing sites    • Pinterest sought to fight scammers and
                        spammers by blocking or stripping three
continue to grow and    types of links: affiliate links, shortened URLs
differentiate from      and click-through-tracking links
competing networks.
                       • The Fancy reinforced its ecommerce
                        positioning (users can buy within The Fancy,
                        whereas Pinterest punts users to outside
                        transaction points) by launching a “Buy with
                        Fancy” button for publishers
                       - Apple is reportedly in talks to acquire The
                        Fancy, expanding its ecommerce presence


                       • Stamped released an update to its mobile
                        app, as well as a redesigned desktop
                        experience, highlighting tastemaker content
                        (which includes “stamps” from celebrity
                        users Justin Bieber and Ellen DeGeneres)
                                                                          6
LinkedIn unveiled a      • LinkedIn launched a more simple, clean
                          homepage that allows easy browsing of
redesign, shifting the    news articles shared by industry leaders and
site from a resume        users’ connections
network to a visual
                         • A Facebook-like newsfeed utilizes an
                          improved algorithm to highlight top updates
                          based on users’ profiles and interests,
                          featuring larger images and liking, sharing &
                          commenting functionalities


                         • The update follows the goal set by LinkedIn
                          during its Q1 earnings call to “Simplify,”
                          allowing users to get more value from
                          existing products and services


                                                                          7
Case



       8
• Free People assigned individual product
Free People integrated     hashtags to a selection of denim items and
consumer-submitted         encouraged consumers to upload photos of
photos into its product    themselves wearing the products onto
                           Twitter or Instagram (Link)
pages.
                          • Following moderator approval, consumers’
                           photos appear on individual product pages,
                           as well as on Free People’s online denim hub
                           (Link)


                          • Using consumer photos allows online
                           shoppers to review the fit of the denim on a
                           variety of body types
                                         Consideratio

                                                                          9
• Through Virtual Piggy, parents can set
Virtual Piggy allows kids    limits, vet purchases and authorize charges
to shop online at            from their kids to their credit cards
approved merchants.
                            • Virtual Piggy teaches kids about saving
                             through wish list management and progress
                             tracking


                            • About 35 merchants participate in the
                             program, including K’nex, Spyder, Kidlandia
                             and Fanlala



                                             Acquisition

                                                                           10
• Little Monsters, the online community for
Lady Gaga’s social         Lady Gaga fans, allowed the public to sign
network for fans exited    up following months of closed beta testing
beta and opened its
doors to the public.      • The site’s aesthetic is similar to Pinterest’s
                           image-heavy feed; Reddit-like voting allows
                           users to assign a thumbs up or a thumbs
                           down on individual posts


                          • The niche network houses a multilingual
                           chat feature that allows global users to
                           interact with one another


                          Site Link        Engagement

                                                                             11
• Diet Coke invited fans to tweet at
Diet Coke celebrated its    @DietCokeUS and completed a task like
30th anniversary by         sending a wish, finishing a sentence or
hosting 30-second           writing a birthday haiku
parties for fans.
                           • For four days, Diet Coke surprised select
                            Twitter participants with a 30-second party
                            (filmed and shared by Diet Coke) and a
                            year’s supply of Diet Coke


                           • Videos of the celebrations have collected
                            more than 3.5k views


                           Video Link      Engagement

                                                                          12
• Yves Saint Laurent used the colors of
YSL premiered an eye       Facebook to create a limited edition eye
shadow palette inspired    shadow palette that was sold on the YSL
by Facebook.               Facebook page


                          • Fans who purchased the palette received
                           “privileges,” including exclusive information,
                           perks and services through Facebook and
                           in-store




                                          Engagement

                                                                            13
• Clif Bar sent instructions for product
Clif Bar is rewarding     redemption once a user had sent a geo-
Twitter users enjoying    tagged tweet to @CLIFMojoGo, showing he
the outdoors with free    or she was outdoors
trail mix product.
                         • Participating Twitter users are also entered
                          into a sweepstakes; prizes include a Garmin
                          GPS watch


                         Campaign Site Link




                                         Engagement

                                                                          14
• Nike’s Show Boxxxx game, available in
Nike launched a virtual    English and Japanese, lets fans collect and
shoe trading game on       trade virtual Nike shoes with friends and
Facebook.                  other Nike fans


                          • Each user receives virtual sneakers which
                           are traded for points and additional shoes;
                           shoes are showcased in an online collection
                           available for others to view


                          • The game features vintage shoes from the
                           Nike’s 40+ year history, allowing fans to
                           learn more about the brand
                                          Engagement
                          Game Link

                                                                         15
• Gilt City will curate and promote deals for
MasterCard partnered         travel, culinary experiences and
with Gilt City to provide    entertainment, under the “Priceless” label
exclusive deals to           within its site, where items will only be
                             available for purchase by MasterCard holders
cardholders in select
                            • The Priceless Cities program has launched
                             in New York and Chicago, and will expand to
                             more U.S. cities


                            Facebook App Link



                                                Advocacy

                                                                            16
• Tesco launched the “Share & Earn”
Tesco piloted a four-    Facebook application where users connect
week Facebook-linked     their Tesco loyalty card numbers to their
loyalty program.         Facebook accounts


                        • Users received double loyalty points for
                         liking and sharing selected products with
                         their friends on their Facebook Walls


                        • Beyond the benefits of social word-of-
                         mouth, Tesco received valuable Facebook
                         analytics that identified products their
                         customers were interested in
                                            Advocacy

                                                                     17

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July 2012 Social Media Innovation

  • 3. Twitter forges • Twitter launched an Olympics event page in partnership with NBC, which curates partnerships to Tweets from athletes, coaches, NBC emphasize the power of personalities and fans (Link) real-time conversations. - Twitter restored The Independent reporter Guy Adams’ account after he criticized NBC’s coverage and published the NBC Olympics President’s email address • Hollywood producers and network execs are reportedly in serious talks with Twitter about the possibility of launching online video series via Twitter • Twitter teamed up with social analytics provider Topsy and two polling firms to launch Twitter Political Index, a daily measurement of Twitter users’ sentiments 3
  • 4. Facebook seeks to • Facebook and NBC collaborated for the Olympic Games to direct Facebook users to deliver “second screen” NBC’s on-air coverage, and NBC viewers to experiences around key Facebook for engagement and conversations 2012 events. • Facebook and CNN embarked on a multi- platform partnership to deliver an interactive social experience around the 2012 Presidential elections, including: - “I’m Voting” Facebook application where users commit to voting and endorse candidates & issues - On-air analysis reports of Facebook discussions around each candidate - Published surveys of voting-age users 4
  • 5. Advancements in • Facebook is rolling out a feature that will allow brands to target their posts to specific Facebook and Twitter groups of fans in the news feed based on targeting will allow the following criteria: brands to message - Age - Gender - Interested In - Relationship Status - Education - Workplace - Location & Language (already existing criteria) • Twitter enhanced its Promoted Tweets paid ad service with the ability to target consumer subsets 5
  • 6. Photo-sharing sites • Pinterest sought to fight scammers and spammers by blocking or stripping three continue to grow and types of links: affiliate links, shortened URLs differentiate from and click-through-tracking links competing networks. • The Fancy reinforced its ecommerce positioning (users can buy within The Fancy, whereas Pinterest punts users to outside transaction points) by launching a “Buy with Fancy” button for publishers - Apple is reportedly in talks to acquire The Fancy, expanding its ecommerce presence • Stamped released an update to its mobile app, as well as a redesigned desktop experience, highlighting tastemaker content (which includes “stamps” from celebrity users Justin Bieber and Ellen DeGeneres) 6
  • 7. LinkedIn unveiled a • LinkedIn launched a more simple, clean homepage that allows easy browsing of redesign, shifting the news articles shared by industry leaders and site from a resume users’ connections network to a visual • A Facebook-like newsfeed utilizes an improved algorithm to highlight top updates based on users’ profiles and interests, featuring larger images and liking, sharing & commenting functionalities • The update follows the goal set by LinkedIn during its Q1 earnings call to “Simplify,” allowing users to get more value from existing products and services 7
  • 8. Case 8
  • 9. • Free People assigned individual product Free People integrated hashtags to a selection of denim items and consumer-submitted encouraged consumers to upload photos of photos into its product themselves wearing the products onto Twitter or Instagram (Link) pages. • Following moderator approval, consumers’ photos appear on individual product pages, as well as on Free People’s online denim hub (Link) • Using consumer photos allows online shoppers to review the fit of the denim on a variety of body types Consideratio 9
  • 10. • Through Virtual Piggy, parents can set Virtual Piggy allows kids limits, vet purchases and authorize charges to shop online at from their kids to their credit cards approved merchants. • Virtual Piggy teaches kids about saving through wish list management and progress tracking • About 35 merchants participate in the program, including K’nex, Spyder, Kidlandia and Fanlala Acquisition 10
  • 11. • Little Monsters, the online community for Lady Gaga’s social Lady Gaga fans, allowed the public to sign network for fans exited up following months of closed beta testing beta and opened its doors to the public. • The site’s aesthetic is similar to Pinterest’s image-heavy feed; Reddit-like voting allows users to assign a thumbs up or a thumbs down on individual posts • The niche network houses a multilingual chat feature that allows global users to interact with one another Site Link Engagement 11
  • 12. • Diet Coke invited fans to tweet at Diet Coke celebrated its @DietCokeUS and completed a task like 30th anniversary by sending a wish, finishing a sentence or hosting 30-second writing a birthday haiku parties for fans. • For four days, Diet Coke surprised select Twitter participants with a 30-second party (filmed and shared by Diet Coke) and a year’s supply of Diet Coke • Videos of the celebrations have collected more than 3.5k views Video Link Engagement 12
  • 13. • Yves Saint Laurent used the colors of YSL premiered an eye Facebook to create a limited edition eye shadow palette inspired shadow palette that was sold on the YSL by Facebook. Facebook page • Fans who purchased the palette received “privileges,” including exclusive information, perks and services through Facebook and in-store Engagement 13
  • 14. • Clif Bar sent instructions for product Clif Bar is rewarding redemption once a user had sent a geo- Twitter users enjoying tagged tweet to @CLIFMojoGo, showing he the outdoors with free or she was outdoors trail mix product. • Participating Twitter users are also entered into a sweepstakes; prizes include a Garmin GPS watch Campaign Site Link Engagement 14
  • 15. • Nike’s Show Boxxxx game, available in Nike launched a virtual English and Japanese, lets fans collect and shoe trading game on trade virtual Nike shoes with friends and Facebook. other Nike fans • Each user receives virtual sneakers which are traded for points and additional shoes; shoes are showcased in an online collection available for others to view • The game features vintage shoes from the Nike’s 40+ year history, allowing fans to learn more about the brand Engagement Game Link 15
  • 16. • Gilt City will curate and promote deals for MasterCard partnered travel, culinary experiences and with Gilt City to provide entertainment, under the “Priceless” label exclusive deals to within its site, where items will only be available for purchase by MasterCard holders cardholders in select • The Priceless Cities program has launched in New York and Chicago, and will expand to more U.S. cities Facebook App Link Advocacy 16
  • 17. • Tesco launched the “Share & Earn” Tesco piloted a four- Facebook application where users connect week Facebook-linked their Tesco loyalty card numbers to their loyalty program. Facebook accounts • Users received double loyalty points for liking and sharing selected products with their friends on their Facebook Walls • Beyond the benefits of social word-of- mouth, Tesco received valuable Facebook analytics that identified products their customers were interested in Advocacy 17

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