Cross-Culture Business Training for Global Software Teams - Chronicle 2014-2015
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Portfolio and resume of projects and clients at Authentic Journeys, a cross-cultural training and business consulting concern. More about us at http://www.authenticjourneys.info
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Cross-Culture Business Training for Global Software Teams - Chronicle 2014-2015
- 1. 11 Chronicle 2014 - 2015 Authentic Journeys
- 2. 2 Business Registration After six months and many trips to the accountant, lawyers to review and notarize documents, and local municipalities to confirm a myriad of details, the business registration process ended with a trip to the police station. The official business name in India is Authentic Journeys Consultancy Pvt. Ltd. Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info The first few page(s) of official documents in Kerala are printed on ‘stamp paper’ of different denominations.
- 3. 3 College to Corporate “I saw the crowd taking selfies asking for her contact details. It was a boost for our student branch's reputation. ~Jyojith George Thaliath IEEE FISAT SB Jennifer is miracle maker! At first I doubted how the crowd would welcome her. We had technical difficulties and the crowd seemed sleepy after lunch. Due to an emergency, I missed her session. When I came back, I saw a room full of active and cheerful people indulged in different activities guided by her. Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info
- 4. Resume 4 College to Corporate International Students in the U.S.A. “Americans talk with a different tone and pace than we do in Colombia. I learned tips to use my words and voice with more confidence with Americans.” ~English Major SUNY Brockport “In Taiwan, we don’t approach strangers to ask for help or guidance. & Day One on Interview Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info Small Talk Networking the Job & Job Hunting TipsJennifer’s sessions gave me tips on networking with Americans in person and online” ~ Accounting Major, SUNY Buffalo
- 5. Work Local, Think Global Keynote, DevCon 2015, Infopark Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info Trouble viewing the video? Click here. (Or go to the next slide.) 5
- 6. Media Mentions In the Community 6 Cannot Drive Cars DevCon 2015 Malayali By Choice Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info Press Release Business Manorama If you show behavior All Malayalam articles have English translations. flaws, then it’s all for nothing.. All Ears English Podcast – Small Talk
- 7. Featured Team Members Meet our Panel of Experts! 7 Chris Sufi has been instrumental in delivering high quality: •Website copy for Indian companies working with Americans •Language training exercise materials •Edits for the Authentic Journeys’ blog and related materials Yolanda Owens (via Career Sensei) provides expertise on: •US recruitment best practices •US cultural-specific interview and resume building •Career guidance for International Students in the U.S.A. Preethi Paul tailors: •Targeted U.S.A. website and marketing copy •Attractive and user friendly graphic design templates for brochures and websites Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info
- 8. Building Effective Teams Created by Intern Sarah Roost, the Building Effective Team training was delivered to Cabot Solutions, CCS Technologies, Fragomen India, Litmus7 and Xcova. “Through learning about performance norms and team roles, we could understand ourselves and our team members better.” ~Vijitha, Xcova 8 Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info
- 9. Offshore Recruitment 123RPO provides 'On- Demand‘ recruitment for technology or engineering positions for contract and permanent positions across North America. “Jennifer worked with us to create customized call scripts and cheat sheets that increased our engagement rate with recruits.” ~123RPO Recruitment Specialist 9 “Engaging with a wider range of recruits is easier now because we understand simple concepts of American mindset and customer service.” Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info
- 10. 10 IT Solutions “The training program was constructive and reforming. It developed my personality as a whole. Thanks Authentic Journeys.” “The training helped me and my team. It was natural. When we can communicate well, we naturally become more confident. I wish you reach out to more professionals and give them the necessary helping tips.” ~Mahesh Benoy, Team Lead, HR CCS Technologies delivers Application Development, ERP, Portal and Mobility Solutions to American, Middle Eastern, European and Asian clients. Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info
- 11. Internet Management Solutions “The cross-cultural interaction training program gave me a lot of confidence to communicate with the Canadian Head Office” ~Rajesh 11 “From the sessions, I have learned the importance of time management and how to structure an email. I can participate in better conversations with clients due to an improved listening capability and speech clarity.” ~Amaranth Codework-Solutions develops innovative software that helps companies manage employees’ access to the internet. Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info
- 12. 12 eCommerce Solutions Litmus7 specializes in stabilizing, scaling and transforming omni-channel eCommerce systems. “Jennifer worked with us to train our people in key areas like conflict management and team culture.” ~Dhanya Unnithiriparambil “We gained a better per- spective on the nuances involved in interacting with cross-cultural teams. It helped in improving the team’s overall conflict management efficiency.” ~Participant’s Feedback Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info
- 13. Custom Software Development “With tactical mock demonstrations that helped us to put words into actions, Jennifer’s sessions will stay fresh in our minds for a long time.” 13 “By learning how people on the other end would feel if we pushed them into a dark zone while the tech team here mulls over possible solutions, we can handle dead air more effectively.“ ~Evita Eldhose Suyati develops software in a cost-effective way for small and medium companies by leveraging the best technical and managerial talent from India. Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info
- 14. Educational Services “We gained a better understanding of the US culture and the educational system.” ~Anju Kuruvilla, Manager Marketing & Customer Relations 14 “Jennifer gave an effective training on voice modulation and the impact while interacting with the US customers" Tutorwaves is an online tutoring platform for students in grades 1 to 12 from the U.S, Canada, the U.K and Australia. Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info
- 15. Conveyancing Services The tips provided by Jennifer and Sarah during the training session improved the team's confidence in interacting with UK clients. 15 “The workshop was fruitful. While all of us had to participate in the group activities, each one of us received individual attention. This helped us to develop our confidence.” ~Reshma A business-to-business conveyancing provider, Xcova is built on many years of referral of cases from estate agents, mortgage brokers, property investors and developers. Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info
- 16. 16 U.S.A. Culture Awareness Training Practical tips to help to-be expats and international assignees set up their life in the USA. http://tinyurl.com/uscat2015 Over 500 participants are ready to go to the USA! This program is conducted in partnership with UST Global and Mentor Global. Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info
- 17. Website Facelift! Thanks! This blog hit the 1 million mark 2015! 17 Featuring a sleek navigation style, guests can find information about programs, media, and our experts much faster. March 2013 Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info Thank you to the team at NEW Sept. 2015 From This… to….. THIS!!! the Top Bracket Company!
- 18. Life is a Celebration! 18 Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info Holidays like Onam and Christmas are celebrated with passion, fervor, and fun. GeoInfopark Onam 2015 (Below) NRITBI Onam 2014 (above)
- 19. Select Client List These are some of the companies that have participated in services through Authentic Journeys in 2014 and 2015. See you and many more in 2016! 19 (Business names and logos on this slide and in this slideshow have been used with permission.) Authentic Journeys Chronicle 2014-2015 www.authenticjourneys.info
Editor's Notes
- Business Registration After six months and many trips to the accountant, lawyers to review and notarize documents, and local municipalities to confirm a myriad of details, the business registration process ended with a trip to the police station. The first page(s) of official documents in Kerala are printed on ‘stamp paper’ of different denominations. The official business name in India is Authentic Journeys Consultancy Pvt. Ltd.
- College to Corporate Jennifer is a miracle maker! At first, I doubted how the crowd would welcome her. We had technical difficulties and the crowd seemed sleepy after lunch. Due to an emergency, I missed her session. When I came back, I saw a room full of active and cheerful people indulged in different activities guided by her. “I saw the crowd taking selfies and asking for her contact details. It was a boost for our student branch’s reputation.”
- College to Corporate “In Taiwan, we don’t approach strangers to ask for help or guidance. Jennifer’s sessions gave me tips on networking with Americans in person and online.” ~Accounting Major, SUNY Buffalo (http://blog.authenticjourneys.info/2015/04/career-networking-seminar-at-suny.html) “Americans talk with a different tone and pace than we do in Colombia. I learned tips to use my words and voice with confidence with Americans.” ~English Major, SUNY Brockport (http://blog.authenticjourneys.info/2015/04/american-style-interview-skills-for.html) From the stars: Networking & Small Talk: http://blog.authenticjourneys.info/2015/04/job-fair-skills-for-school-of.htmlhttp:/blog.authenticjourneys.info/2015/04/job-fair-skills-for-school-of.html Day One on the Job – College to Corporate Program for International Students - http://blog.authenticjourneys.info/2015/12/college-to-corporate-how-to-prepare-for.html Resume & Job Hunting: http://blog.authenticjourneys.info/2015/12/college-to-corporate-resume-interview.html Interview Tips: http://blog.authenticjourneys.info/2015/04/job-fair-skills-for-school-of.htmlhttp:/blog.authenticjourneys.info/2015/04/job-fair-skills-for-school-of.html
- Work Local, Think Global Keynote speaker panel included Jennifer Kumar and Sarah Roost from Authentic Journeys. A video replay of their speech is available on this slide. Trouble viewing the video? Click here. Link: http://blog.authenticjourneys.info/2015/03/work-local-think-global-building.html Keynote, DevCon 2015, Infopark
- Media Mentions: Malayala Manorama (Malayalm & English versions) Cannot Drive Cars: http://www.authenticjourneys.info/pdf/mentions/American-Expat-Living-Working-Kochi-Ernakulam.pdf Synopsis: Foreign expat experiences working and living in Kerala. Kerala IT News: DevCon 2015 Press Release at Infopark: http://www.authenticjourneys.info/pdf/mentions/Kerala-Microsoft-Users-Group-Cloud-DevCon-2015.pdf Deccan Chronicle: Malayali by Choice: http://www.authenticjourneys.info/pdf/mentions/Malayalee-by-choice-foreigners-living-in-India.pdf Synopsis: An American, German and Parisian share experiences as expats living in Kerala, India. All Ears English Podcast – Small Talk Listen to Jennifer Kumar as a guest on All Ears English with Lindsay McMahon talking about the cross-cultural differences of small talk. http://blog.authenticjourneys.info/2015/10/podcast-small-talk-india-vs-usa.html Business Manorama Synopsis: If you show behavior flaws, then it’s all for nothing: http://blog.authenticjourneys.info/2015/07/authentic-journeys-write-up-in.html All Malayalam articles have English translations.
- Featured Team Members: Chris Sufi has been instrumental in delivering high quality: Website copy for Indian companies working with Americans Language training exercise materials Edits for the Authentic Journeys blog and related materials Yolanda Owens (via Career Sensei) provides expertise on: US recruitment best practices US cultural-specific interview and resume building Career guidance for International Students in the U.S.A. Career Sensei website: http://www.yolandamowens.com/job-search-consulting.html Preethi Paul tailors: Targeted U.S.A. website and marketing copy Attractive and user friendly graphic design templates for brochures and websites Meet our Panel of Experts: http://www.authenticjourneys.info/our-experts.php
- Building Effective Teams Created by Sarah Roost, Intern with Authentic Journeys from Vives Belgium, the Building Effective Team training was delivered to Cabot Solutions, CCS Technologies, Fragomen India, Litmus7 and Xcova. “Through learning about performance norms and team roles, we could understand ourselves and our team members better.” ~Vijitha, Xcova
- Offshore Recruitment Client Testimonial: “Engaging with a wide range of recruits is easier now because we understand simple concepts of American mindset and customer service.” Company Summary: 123RPO provides 'On- Demand' recruitment for contract or permanent technology or engineering positions across North America. Client Testimonial: “Jennifer worked with us to create customized call scripts and cheat sheets that increased our engagement rate with recruits.” ~123RPO Recruitment Specialist Website: http://www.123rpo.com/
- IT Solutions CCS Technologies delivers Application Development, ERP, Portal, and Mobility solutions to American, Middle Eastern, European, and Asian clients. “The training has helped me and my team. It was natural. When we can communicate well, we naturally become more confident. I wish you reach out to more professionals and give them the necessary useful tips.” – Mahesh Benoy, Team Lead, HR The training program was very constructive and reforming. It helped me in developing my personality as a whole. Thanks Authentic Journeys. Website: http://www.ccstechnologies.in/
- Internet Management Solutions Client Testimonial: “From the sessions, I have learned the importance of time management and how to structure an email. I can participate in better conversations with clients due to improved listening capability and speech clarity.” ~Amaranth Company Summary: Codework-Solutions develops innovative software that helps companies manage employees’ access to the Internet. The solutions include BrowseControl for internet filtering / restriction and BrowseReporter for monitoring / reporting. Client Testimonial: “The cross-cultural interaction training program gave me a lot of confidence to communicate effectively with the Canadian Head Office.” ~Rajesh
- eCommerce Solutions Participant’s feedback: “Jennifer’s trainings helped us gain a better perspective on the nuances involved in interacting with cross-cultural teams. It helped in improving the team’s overall conflict management efficiency.” About Litmus7: The heart-core retail enablers who don’t believe in performing business the conventional hard-core way. The company is inspired by a dream to give the retail industry a new experience while transforming them from ‘now’ to ‘next’. Litmus7 specializes in stabilizing, scaling, and transforming omni-channel eCommerce systems. Participant’s feedback: “Jennifer worked with us to train our people in key areas like conflict management and team culture.” – Dhanya Unnitiriparambil Website: http://www.litmus7.com/
- Custom Software Development: Suyati develops software in a cost-effective way for small and medium companies by leveraging the best technical and managerial talent from India. Participant’s Feedback: “By learning how people on the other end would feel if we pushed them into a dark zone while the technical team here mulls over possible solutions, we can handle dead air more effectively.” ~Evita Eldhose “With tactical mock demonstrations that helped us to put words into actions, Jennifer’s sessions will stay fresh in our minds for a long time.” Participant Feedback: With tactical mock demonstrations that helped us to put words into actions, Jennifer’s sessions will stay fresh in our minds for a long time. We learned to ‘practice what is preached’. With detailed description, we learned to convey messages effectively, be it over a phone call or about knowing how people on the other end would feel if you pushed them into a dark zone while the technical team here mulls over possible solutions. Given a chance, I will not miss out on another opportunity to attend her sessions!!
- Educational Services Tutorwaves is an online tutoring platform for students in grades from 1 to 12 from the U.S.A, Canada, the U.K, and Australia. “Jennifer gave an effective training on voice modulation and its impact while interacting with US customers.” “We gained a better understanding of the US culture and the educational system.” ~Anju Kuruvilla, Manager Marketing & Customer Relations Full quotes: Participant Feedback: Our team at Tutorwaves was able to get a better understanding of the US culture and the educational system. Jennifer also gave an effective training on voice modulation and its impact while interacting with US customers." - Anju Kuruvilla, Manager Marketing & Customer Relations. About Tutorwaves: Tutorwaves is an online tutoring platform built around strong values by a group of elite academics and educationists. They provide quality learning-teaching experience at an affordable price in a technology-enabled environment to students from grades 1 to 12 from the U.S.A, Canada, the U.K, and Australia.
- Conveyancing Services Participant Feedback: “We had a great opportunity to attend a wonderful and thoughtful workshop on Team Culture and International Team Work. The workshop covered topics such as Team Culture, Group Cohesion, Team Roles, and Effective Team. We take this opportunity to thank Ms. Sarah and Mrs. Jennifer for their effort to come over here and share their valuable knowledge with us. The workshop was fruitful. While all of us had to participate in the group activities, each one of us received individual attention. This helped us to develop our confidence. As we are working as a team, team culture and team work are essential knowledge. In short, the workshop was useful to us in all ways.” –Reshma Company Summary: Xcova is a business-to-business conveyancing provider, built on many years of referral of cases from estate agents, mortgage brokers, property investors, and developers. Xcova is a UK based company. The tips provided by Jennifer and Sarah during the training session has helped us a lot while communicating with UK clients. The training improved the team's confidence while interacting with UK people. Participant Feedback: “We had a great opportunity to attend the workshop of Ms. Sarah and Mrs. Jennifer. It was quite useful and interactive. We participated in a lot of group activities and exercises which helped us to understand the true meaning of Team Culture. In the first session, we learnt to introduce ourselves followed by communication exercise. There were several power point presentations regarding team culture and team roles. We also went through a few performance norms and role expectations. The session was really helpful in order to understand ourselves and our team. Every member of our team actively participated in it. We look forward to such sessions in the future as well.” -Vijitha
- U.S.A. Culture Awareness Training Practical tips to help to-be expats and international assignees live and set up their life in the USA. http://tinyurl.com/uscat2015 Started in 2014, continuing into 2016 and beyond, this program is conducted in partnership with UST Global and Mentor Global. Over 500 participants are ready to go to the USA!
- Website Facelift! Featuring a sleek navigation style, guests can find information faster. The new sections include New Programs, Enhanced Media, and an updated Team and Experts. We thank the team at Top Bracket Company! Links: Programs: http://www.authenticjourneys.info/programs.html Media: http://www.authenticjourneys.info/press.html Team & Experts: http://www.authenticjourneys.info/our-experts.php Top Bracket: http://www.topbracketcompany.com/ Thanks for helping the blog hit the 1 million mark in July 2015! http://blog.authenticjourneys.info/
- Life is a Celebration Holidays like Onam and Christmas are celebrated with passion, fervor, and fun. Games and competitions are conducted to add enthusiasm. What is Onam? - http://blog.authenticjourneys.info/2014/09/what-is-story-of-onam-onakatha.html Christmas celebrations at work in India: http://blog.authenticjourneys.info/2015/12/christmas-celebrations-at-work-in-india.html NRITBI Onam 2014 (above) http://blog.authenticjourneys.info/2014/09/onam-celebrations-at-infopark-2014.html GeoInfopark Onam 2015 (Below): http://blog.authenticjourneys.info/2015/08/a-community-onam-at-work.html
- Select Client List: 123RPO Website: http://www.123rpo.com/ Applexus Website: Bridge India Website: http://bridge-india.in/ Cabot Technology Solutions Website: http://www.cabotsolutions.com/ Cascade (AIMA) Website: http://aimabms.com/ CCS Technologies Website: http://www.ccstechnologies.in/ Codework Solutions Website: http://www.codework-solutions.com/ Contentment India, via Copal Amba (a Moody's Analytics Company): http://contentmentindia.blogspot.in/ eClerx: http://eclerx.com/Pages/default.aspx EY: http://www.ey.com/ Litmus7: http://litmus7.com/main Suyati: http://www.suyati.com/ Techolution: http://www.techolution.mobi/ Tutorwaves: http://www.tutorwaves.com/ UST Global: http://www.ust-global.com/en/index.html Xcova: http://www.xcova.com/ Contact us for your business coaching and training needs: Preparing expats and international assignees to live in the US Working on virtual teams Working on distributed and global teams Working with Americans Working in India or Working with Indians Hosting US or Western Clients in India and many more programs Our programs are listed here: http://authenticjourneys.info/programs.html We have face-to-face and virtual programs. Contact us: http://authenticjourneys.info/contact-jennifer-kumar.php 123RPO, Applexus, Bridge, Cabot Technology Solutions, Cascade Revenue Management, CCS Technologies, Codework Solutions, Contentment India, Copal Amba (a Moody's Analytics Company), Ernst & Young (EY GSS), Litmus 7, Suyati, Techolution, Tutorwaves, UST Global, and Xcova.