I/O: Intelligent Outsourcing 2016 | Jennifer Kumar
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Jennifer Kumar | Managing Director, Authentic Journeys talked about "How to Minimize Cross-Cultural Risk Factors in Offshore Outsourcing" in the I/O event. check out the presentation here! www.bridge-global.com/beam
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I/O: Intelligent Outsourcing 2016 | Jennifer Kumar
- 1. How to Avoid Mistakes in Offshore Outsourcing Jennifer Kumar March 18, 2016
- 3. Top 3 Mistakes & Remedies • Working in a Vacuum • Different Approaches to Time & Planning • Not Understanding Client-Service Provider Balance
- 4. Working in a Vacuum 1. Indian solutions do not apply to American problems 2. Lack of business, economic, or cultural context of solutions 3. Team in India does not understand pressures from client/end users
- 6. Cultural Context Calendar Template: Dosctoc.com
- 7. Cultural Context Calendar Template: Dosctoc.com
- 9. Working in a Vacuum 1. Indian solutions do not apply to American problems 2. Lack of business, economic, or cultural context of solutions 3. Team in India does not understand pressures from client/end users
- 10. Working in a Vacuum - Solutions
- 11. Working in a Vacuum - Solutions Don’t Assume
- 12. Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert
- 13. Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert
- 14. Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture
- 15. Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture Go Onsite
- 16. Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture Go Onsite Open an Office in the US
- 17. Top 3 Mistakes & Remedies • Working in a Vacuum • Different Approaches to Time & Planning • Not Understanding Client-Service Provider Balance
- 18. Different Approaches to Time & Planning 1. Order & predictability 2. Set expectations at the beginning of service agreement – get buy in and stick to it. 3. Avoid long periods of silence, or only talking during milestone or delivery times
- 19. Top 3 Mistakes & Remedies • Working in a Vacuum • Different Approaches to Time & Planning • Not Understanding Client-Service Provider Balance
- 21. Brining a new balance to the Client-Service Provider Relationship
- 22. Brining a new balance to the Client-Service Provider Relationship Get more Information up front
- 23. Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings
- 24. Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement
- 25. Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement Admit & Fix Mistakes Along the Way (Quality Check)
- 26. Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement Admit & Fix Mistakes Along the Way (Quality Check) Prepare Questions Wisely
- 27. Thank you!
Editor's Notes
- Welcome participants and hold introductions.