Digital Service Management

1. Five Best
Practices for
Collaborating
in the Digital
Workplace

2. CONNECTING
IN THE
WORKPLACE
BY SHARING:
TEAM
PLAYERS
ARE KEY
There’s a human desire to share and be a
part of a team. One of the many benefits
of the digital workplace is that it supports
an environment of sharing information and
insights and working together. Here are
best practices to achieve a collaborative
digital workplace.
Five Best Practices for Collaborating in the Digital Workplace

3. Source: MIT Sloan Management Review. “2015 Digital Business Global Executive Study And Research Project.” 2015.
Great
extent
Moderate
extent
Don’t
know
Small
extent
Not
at all
To what extent does your organization
use the following digital technologies?
SOCIAL
MEDIA AND
COLLABORATIVE
TECHNOLOGIES
CLOUD
COMPUTING
SERVICES
DATA AND
ANALYTICS
MOBILE
TECHNOLOGIES
39%
26%
5%
1%
28%
34%
23%
6%
2%
35%
35%
20%
5%
1%
38%
31%
25%
13%
5%
26%
NUMBER ONE:
GIVE YOUR
EMPLOYEES
THE RIGHT
TOOLS
Employees need a mix of mobile
technologies, social media and real-time
communications tools, and data and
analytics dashboards to work together
better and share invaluable insights.
Five Best Practices for Collaborating in the Digital Workplace

4. Source: Google. “Working Better Together.” 2015
NUMBER TWO:
EMBRACE THE
CONSUMERIZATION
OF IT 73%
agree that their
organizations would
be more successful if
employees were able
to work in a more
flexible way.
Adopt a more consumer-like
approach to technology that
emphasizes mobility and usability.
Enterprises should encourage IT to
fold in the best of consumer devices
and solutions and allow employees to
access personal and professional
networks, knowledge, decision
support and analytics—all of which
will help them reach business goals.
MyIT Service Broker, for example,
provides a consumer-style app store
for IT requests.
Five Best Practices for Collaborating in the Digital Workplace

5. NUMBER THREE:
DEMOCRATIZE
EMPLOYEE
KNOWLEDGE
Many businesses today are attempting to flatten
hierarchies and introduce different ways of
sharing information. It requires a cultural shift that
rewards new behaviors while de-emphasizing
some of the more traditional ones.
Promote knowledge- and skill-sharing among
employees with similar functions or interests from
different departments by building “communities of
practice” that share and spread best practices
throughout your organization. BMC, for example,
offers Remedy 9, which helps democratizes
knowledge and leverages the power of social to
source and deliver solutions to employees.
Five Best Practices for Collaborating in the Digital Workplace

6. NUMBER FOUR:
DON’T BE
SHY OF THE
INTERNET
OF THINGS
The Internet of Things (IoT) is also changing the
digital workplace. As all these intelligent devices,
connecting processes, places, and yes, even
people (through wearable devices) come online,
your employees will have even more ways to
share with each other—and with the world
around them.
Five Best Practices for Collaborating in the Digital Workplace

7. NUMBER FIVE:
MEASURE THE
PROGRESS OF
SHARING
INFORMATION
AND INSIGHT
Deploy personal and group analytics dashboards
for teams to track their progress toward business
goals. Provide data-based evidence of what works
and what doesn’t work. Use business-value
metrics rather than “usage” statistics. And, most
importantly, target, filter, and focus data on what
matters for the business.
Five Best Practices for Collaborating in the Digital Workplace

8. Source: Google. “Working Better Together.” 2015
56%
of employees said
collaboration had
“biggest” impact on
their organization’s
profitability.
Collaboration happens when people
work closely together—specifically,
towards shared business goals. Today’s
technologies are transforming team,
departmental, and organization-wide
collaboration via social tools, rich
communications such as enhanced
messaging and chats as well as online
communities. The end result shows up in
an organization’s profitability.
LEVERAGE THESE BEST
PRACTICES TO BUSINESS
SUCCESS
Five Best Practices for Collaborating in the Digital Workplace

9. TO LEARN MORE ON HOW EMPLOYEES CAN
COLLABORATE IN A DIGITAL WORKPLACE,
PLEASE VISIT THE FOLLOWING SITES:
REAL TALK FOR IT: WHY EMPLOYEE
ENGAGEMENT WORKS
THE DRIVE TO GO DIGITAL
Five Best Practices for Collaborating in the Digital Workplace