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Branding and Destination
Marketing- Why are we here?
Chris Nurko, Global Chairman
December 2016
© FutureBrand
2
Branding and Destination Marketing | December 2016
>> Insert video
Marketing ‘Here’
© FutureBrand
3
Branding and Destination Marketing | December 2016
∞ Lack of a clear target audience?
∞ Lack of a clear positioning?
∞ Too many features, not enough benefits?
∞ What is the competitive advantage?
∞ Where is the emotional storytelling?
∞ Logo and tag line disconnected as ‘sign off’?
∞ Social media tactics as an afterthought?
© FutureBrand
4
Branding and Destination Marketing | December 2016
Brands ‘Burn’ Impressions
© FutureBrand
6
Branding and Destination Marketing | December 2016
Steve Jobs
“THE CHANCE
TO MAKE
A MEMORY
IS THE ESSENCE
OF BRAND
MARKETING”
© FutureBrand
7
Branding and Destination Marketing | December 2016
3Ds of destination marketing
DISTINCTIVE
DIFFERENTIATED
DESIRABLE
© FutureBrand
8
Branding and Destination Marketing | December 2016
∞ Associations with X
∞ Iconic Imagery
∞ Interesting and unusual
∞ Appealing
∞ Unique
∞ Activities
∞ “See myself there, doing that”
∞ From another (comparison)
∞ From what may be known
or perceived
∞ Memorable (known for)
3Ds of destination marketing
Distinctive Differentiated
Desirable
© FutureBrand
9
Branding and Destination Marketing | December 2016
“Branding our destination is a vital strategy – to attract
more visitors, to stay for longer and to spend more money”
18
Stereotypes
A widely held but fixed &
oversimplified image or idea
© FutureBrand
10
Branding and Destination Marketing | December 2016
© FutureBrand
11
Branding and Destination Marketing | December 2016
Archetypes
JokerOutlaw CreativeHero
A typical example of an image
present in the sub-conscious
that aids storytelling
© FutureBrand
14
Branding and Destination Marketing | December 2016
The role of
destination branding
© FutureBrand
16
Branding and Destination Marketing | December 2016
MARKETING
FUEL
DATA is the new ‘OIL’
© FutureBrand
17
Branding and Destination Marketing | December 2016
FILMED CONTENT
360 / VR
SOCIAL MEDIA
WORD OF MOUTH /
TESTIMONIALS
ADVERTISING
GUIDE BOOKS
POPULAR CULTURE/
NEWS
PROMOTIONS
INCENTIVES
EVENTS
PARTNER BRANDS
DESTINATION GUIDE
SOCIAL MEDIA
WORD OF MOUTH
PARTNER BRANDS
SOCIAL MEDIA
INCENTIVES
WORD OF MOUTH
DESTINATION GUIDE
SOCIAL MEDIA
INCENTIVES
WORD OF MOUTH
INSPIRATION BOOKING/
PURCHASE
PLANNING ENGAGEMENT REVIEW
Customer journey / User Experience
© FutureBrand
19
Branding and Destination Marketing | December 2016
THINK
FEEL
APPS
WEBSITES /
SOCIAL MEDIA
BLOGGERS /
INFLUENCERS
DESTINATION
GUIDES
ADVERTISING
WORD OF
MOUTH
SOCIAL MEDIA
NEWS MEDIA
BRANDS
WORD OF MOUTH
DESTINATION
GUIDES
ITINERARY
PLANNERS
TRIP ADVISOR
BLOGGERS /
INFLUENCERS
BOOKING ENGINES
/WEBSITES
BOOKING
ENGINES /
WEBSITES
DESTINATION
GUIDES
TRIP ADVISOR
ADVERTISING
WORD OF MOUTH
SOCIAL MEDIA
POPULAR CULTURE
GASTRONOMY
BRANDS
YOUTUBE
VIMEO
SOCIAL MEDIA /
WORD OF MOUTH
BRAND SITES /
ATTRACTIONS
EVENTS
SOCIAL MEDIA
WORD OF MOUTH
BRAND WEBSITES
SOCIAL MEDIA
WORD OF
MOUTH
DESTINATION
GUIDES
? $
Role of channelsRole of channels
© FutureBrand
21
Branding and Destination Marketing | December 2016
BRAND
IDENTIFICATION COMMUNICATION PROMOTION
CREATE
1)	 VISION AND MISSION
2) 	 BRAND STRATEGY
	 -	POSITIONING
	 -	 ASSOCIATIONS & MEMORY 		
	 -	FRAMEWORK
	 -	 ‘PRODUCT’ OFFER
	 -	 CUSTOMER JOURNEY / UX
	 -	 CONTENT EDITORIAL PLAN
	 -	 SOCIAL MEDIA STRATEGY
	 -	 SEGMENTATION ANALYSIS
	 -	 PARTNERSHIP STRATEGY
	 -	 IP PROTECTION STRATEGY
3)	 BUDGET AND ROI MODEL
MANAGE
AWARENESS / ASSOCIATIONS
SOCIAL MEDIA MONITORING
CONTENT CREATION
UX METRICS / ENGAGEMENT STRATEGY
OWNED / PAID STRATEGY
CHANNEL EVALUATION
SUSTAIN
-	 EARNED MEDIA STRATEGY
-	 CONTENT CREATION
-	 NEW ‘PRODUCT’ DEVELOPMENT
-	 MULTIPLE STAKEHOLDER
	MESSAGING
THINK
FEEL
© FutureBrand
22
Branding and Destination Marketing | December 2016
MARKETING
STRATEGY
& ASSETS
COMMUNICATIONS
TACTICS &
CHANNELS
Data
Creativity
Content
+
Target Interest & Engagement
© FutureBrand
24
Branding and Destination Marketing | December 2016
USER
GENERATED
CONTENT AND
RELEVANCE
EXPERIENTIAL 365/24/7
ALWAYS ‘ON’
STORYTELLING AND EMOTIONS
AT CORE OF POSITIONING
‘STATUS’ VALUE
AS CURRENCY
Data + Content + Creativity
= Engagement & Recall
© FutureBrand
25
Branding and Destination Marketing | December 2016
Storytelling
The best and strongest way
to link associations with a
story and narrative to create
awareness and affinity
© FutureBrand
28
Branding and Destination Marketing | December 2016
∞	 BIG AND LITTLE DATA DRIVES CONTENT 		
	 DECISION MAKING AND CHANNEL 					
	PRIORITIES AND 1:1 OFFERS
∞	 USER GENERATED CONTENT AND
	 FILMED 	EXPERIENCE IS THE MOST 					
	 POWERFUL MARKETING
∞	THE MORE EMOTIVE, HUMAN AND LOCAL
	 THE CONTENT THE STRONGER THE
	 BRAND DESIRE AND DIFFERENTIATION
Key insights
© FutureBrand
29
Branding and Destination Marketing | December 2016
‘HOW?’
∞	 HOW DO YOU SHIFT ASSOCIATIONS?
∞	 HOW DO YOU CREATE DESIRE VIA CONTENT?
∞	 HOW DO YOU CREATE ‘NEW’ PRODUCT AND
	 LINK TO SEARCH?
∞	 HOW DO YOU USE ANALYTICS DO DRIVE 				
	SEGMENTATION?
∞	 DO DO YOU COMMERCIALIZE CONTENT?
HOW DO YOU TURN SOMEONE SEARCHING
FOR A VACATION INTO A VISITOR?
© FutureBrand
30
Branding and Destination Marketing | December 2016
Ireland
© FutureBrand
31
Branding and Destination Marketing | December 2016
© FutureBrand
32
Branding and Destination Marketing | December 2016
FROM
STEREOTYPES
LEPRECHAUNS
RED HEADS
SHAMROCKS & GREEN
ALCOHOL/PUBS
CATHOLICS
TO
ARCHETYPES
SPIRITUAL
FRIENDLY LOCALS
NATURAL & RURAL
INVITING & AUTHENTIC
EXPLORERS & MYSTICS
© FutureBrand
33
Branding and Destination Marketing | December 2016
The Hypothesis
‘CONNECT TO VISITOR PASSIONS’
AND ‘BUILD EXPERIENCES’
∞	 WHO IS OUR TARGET?
∞	 WHERE DO THEY LIVE AND ‘SEARCH’?
∞	 WHAT ASPECTS OF THE ‘PRODUCT’ 		
	 ARE THEY INTERESTED IN?
© FutureBrand
34
Branding and Destination Marketing | December 2016
Coat of Charms
© FutureBrand
35
Branding and Destination Marketing | December 2016
Prioritise content - 7 Passion Points
∞	 BY PASSION/INTEREST
∞	 BY SEARCH HISTORY AND
	 PREDICTIVE ANALYSIS
∞	 BY GEO-LOCATION
© FutureBrand
36
Branding and Destination Marketing | December 2016
THE ‘WHY’ OF
IRELAND
© FutureBrand
37
Branding and Destination Marketing | December 2016
NATURAL &
AUTHENTIC
SPIRITUAL &
FRIENDLY
ADVENTURE &
DISCOVERY
The Archetypes of Ireland
© FutureBrand
38
Branding and Destination Marketing | December 2016
JOYFUL IMMERSION!
© FutureBrand
39
Branding and Destination Marketing | December 2016
Redraw the ‘map’
© FutureBrand
40
Branding and Destination Marketing | December 2016
41
Ireland.com
RESULTS:
177% UPLIFT IN MOBILE TRAFFIC
32% INCREASE IN VISITS
+4M VISITS IN ONE YEAR
1.1M COMMERCIAL SALES FROM SITE
+3M REGISTERED VISITORS IN ONE YEAR
2016 - IN TOP 25 GLOBAL DESTINATION WEBSITES
© FutureBrand
41
Branding and Destination Marketing | December 2016
Popular Culture Accelerated
New Associations
GAME OF THRONES STAR WARS
© FutureBrand
43
Branding and Destination Marketing | December 2016
G.O.T. dividend
FOR AN $18M INVESTMENT
(6 SEASONS) = $200M+ REVENUE
FROM TOURISM
“PEOPLE CAME FOR THE GAME
OF THRONES AND STAYED FOR
NORTHERN IRELAND” –
NI SCREEN, RICHARD WILLIAMS
© FutureBrand
44
Branding and Destination Marketing | December 2016
>> Insert video
Insert Game of Thrones video
G.O.T. video
© FutureBrand
45
Branding and Destination Marketing | December 2016
What we know works...
∞	 CLEAR STRATEGIC POSITIONING
	 AND A LONG TERM VISION
∞	 A FRAMEWORK FOR ASSOCIATIONS 		
	 AND SEGMENTATION PRIORITIES
∞	 DATA DRIVEN ANALYTICS + CREATIVE 	
	 IDEA LINKED TO EMOTIVE STORIES
∞	 SOCIAL CURRENCY AND CAPITAL
	 AT HEART OF CONTENT
∞	 CONTINUOUS MEASUREMENT AND 		
	 EVALUATION
∞	 PARTNERSHIP STRATEGY FOR ASSET
MANAGEMENT
© FutureBrand
47
Branding and Destination Marketing | December 2016
Grazie
Christopher Nurko
Global Chairman
FutureBrand
Follow me on
Twitter: @cnurko
© FutureBrand
48
Branding and Destination Marketing | December 2016

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FutureBrand | BTO 2016 | Branding and destination marketing

  • 1. Branding and Destination Marketing- Why are we here? Chris Nurko, Global Chairman December 2016
  • 2. © FutureBrand 2 Branding and Destination Marketing | December 2016
  • 3. >> Insert video Marketing ‘Here’ © FutureBrand 3 Branding and Destination Marketing | December 2016
  • 4. ∞ Lack of a clear target audience? ∞ Lack of a clear positioning? ∞ Too many features, not enough benefits? ∞ What is the competitive advantage? ∞ Where is the emotional storytelling? ∞ Logo and tag line disconnected as ‘sign off’? ∞ Social media tactics as an afterthought? © FutureBrand 4 Branding and Destination Marketing | December 2016
  • 5.
  • 6. Brands ‘Burn’ Impressions © FutureBrand 6 Branding and Destination Marketing | December 2016
  • 7. Steve Jobs “THE CHANCE TO MAKE A MEMORY IS THE ESSENCE OF BRAND MARKETING” © FutureBrand 7 Branding and Destination Marketing | December 2016
  • 8. 3Ds of destination marketing DISTINCTIVE DIFFERENTIATED DESIRABLE © FutureBrand 8 Branding and Destination Marketing | December 2016
  • 9. ∞ Associations with X ∞ Iconic Imagery ∞ Interesting and unusual ∞ Appealing ∞ Unique ∞ Activities ∞ “See myself there, doing that” ∞ From another (comparison) ∞ From what may be known or perceived ∞ Memorable (known for) 3Ds of destination marketing Distinctive Differentiated Desirable © FutureBrand 9 Branding and Destination Marketing | December 2016
  • 10. “Branding our destination is a vital strategy – to attract more visitors, to stay for longer and to spend more money” 18
  • 11. Stereotypes A widely held but fixed & oversimplified image or idea © FutureBrand 10 Branding and Destination Marketing | December 2016
  • 12. © FutureBrand 11 Branding and Destination Marketing | December 2016
  • 13.
  • 14. Archetypes JokerOutlaw CreativeHero A typical example of an image present in the sub-conscious that aids storytelling © FutureBrand 14 Branding and Destination Marketing | December 2016
  • 15. The role of destination branding © FutureBrand 16 Branding and Destination Marketing | December 2016
  • 16. MARKETING FUEL DATA is the new ‘OIL’ © FutureBrand 17 Branding and Destination Marketing | December 2016
  • 17. FILMED CONTENT 360 / VR SOCIAL MEDIA WORD OF MOUTH / TESTIMONIALS ADVERTISING GUIDE BOOKS POPULAR CULTURE/ NEWS PROMOTIONS INCENTIVES EVENTS PARTNER BRANDS DESTINATION GUIDE SOCIAL MEDIA WORD OF MOUTH PARTNER BRANDS SOCIAL MEDIA INCENTIVES WORD OF MOUTH DESTINATION GUIDE SOCIAL MEDIA INCENTIVES WORD OF MOUTH INSPIRATION BOOKING/ PURCHASE PLANNING ENGAGEMENT REVIEW Customer journey / User Experience © FutureBrand 19 Branding and Destination Marketing | December 2016
  • 18. THINK FEEL APPS WEBSITES / SOCIAL MEDIA BLOGGERS / INFLUENCERS DESTINATION GUIDES ADVERTISING WORD OF MOUTH SOCIAL MEDIA NEWS MEDIA BRANDS WORD OF MOUTH DESTINATION GUIDES ITINERARY PLANNERS TRIP ADVISOR BLOGGERS / INFLUENCERS BOOKING ENGINES /WEBSITES BOOKING ENGINES / WEBSITES DESTINATION GUIDES TRIP ADVISOR ADVERTISING WORD OF MOUTH SOCIAL MEDIA POPULAR CULTURE GASTRONOMY BRANDS YOUTUBE VIMEO SOCIAL MEDIA / WORD OF MOUTH BRAND SITES / ATTRACTIONS EVENTS SOCIAL MEDIA WORD OF MOUTH BRAND WEBSITES SOCIAL MEDIA WORD OF MOUTH DESTINATION GUIDES ? $ Role of channelsRole of channels © FutureBrand 21 Branding and Destination Marketing | December 2016
  • 19. BRAND IDENTIFICATION COMMUNICATION PROMOTION CREATE 1) VISION AND MISSION 2) BRAND STRATEGY - POSITIONING - ASSOCIATIONS & MEMORY - FRAMEWORK - ‘PRODUCT’ OFFER - CUSTOMER JOURNEY / UX - CONTENT EDITORIAL PLAN - SOCIAL MEDIA STRATEGY - SEGMENTATION ANALYSIS - PARTNERSHIP STRATEGY - IP PROTECTION STRATEGY 3) BUDGET AND ROI MODEL MANAGE AWARENESS / ASSOCIATIONS SOCIAL MEDIA MONITORING CONTENT CREATION UX METRICS / ENGAGEMENT STRATEGY OWNED / PAID STRATEGY CHANNEL EVALUATION SUSTAIN - EARNED MEDIA STRATEGY - CONTENT CREATION - NEW ‘PRODUCT’ DEVELOPMENT - MULTIPLE STAKEHOLDER MESSAGING THINK FEEL © FutureBrand 22 Branding and Destination Marketing | December 2016
  • 20. MARKETING STRATEGY & ASSETS COMMUNICATIONS TACTICS & CHANNELS Data Creativity Content + Target Interest & Engagement © FutureBrand 24 Branding and Destination Marketing | December 2016
  • 21. USER GENERATED CONTENT AND RELEVANCE EXPERIENTIAL 365/24/7 ALWAYS ‘ON’ STORYTELLING AND EMOTIONS AT CORE OF POSITIONING ‘STATUS’ VALUE AS CURRENCY Data + Content + Creativity = Engagement & Recall © FutureBrand 25 Branding and Destination Marketing | December 2016
  • 22. Storytelling The best and strongest way to link associations with a story and narrative to create awareness and affinity © FutureBrand 28 Branding and Destination Marketing | December 2016
  • 23. ∞ BIG AND LITTLE DATA DRIVES CONTENT DECISION MAKING AND CHANNEL PRIORITIES AND 1:1 OFFERS ∞ USER GENERATED CONTENT AND FILMED EXPERIENCE IS THE MOST POWERFUL MARKETING ∞ THE MORE EMOTIVE, HUMAN AND LOCAL THE CONTENT THE STRONGER THE BRAND DESIRE AND DIFFERENTIATION Key insights © FutureBrand 29 Branding and Destination Marketing | December 2016
  • 24. ‘HOW?’ ∞ HOW DO YOU SHIFT ASSOCIATIONS? ∞ HOW DO YOU CREATE DESIRE VIA CONTENT? ∞ HOW DO YOU CREATE ‘NEW’ PRODUCT AND LINK TO SEARCH? ∞ HOW DO YOU USE ANALYTICS DO DRIVE SEGMENTATION? ∞ DO DO YOU COMMERCIALIZE CONTENT? HOW DO YOU TURN SOMEONE SEARCHING FOR A VACATION INTO A VISITOR? © FutureBrand 30 Branding and Destination Marketing | December 2016
  • 25. Ireland © FutureBrand 31 Branding and Destination Marketing | December 2016
  • 26. © FutureBrand 32 Branding and Destination Marketing | December 2016
  • 27. FROM STEREOTYPES LEPRECHAUNS RED HEADS SHAMROCKS & GREEN ALCOHOL/PUBS CATHOLICS TO ARCHETYPES SPIRITUAL FRIENDLY LOCALS NATURAL & RURAL INVITING & AUTHENTIC EXPLORERS & MYSTICS © FutureBrand 33 Branding and Destination Marketing | December 2016
  • 28. The Hypothesis ‘CONNECT TO VISITOR PASSIONS’ AND ‘BUILD EXPERIENCES’ ∞ WHO IS OUR TARGET? ∞ WHERE DO THEY LIVE AND ‘SEARCH’? ∞ WHAT ASPECTS OF THE ‘PRODUCT’ ARE THEY INTERESTED IN? © FutureBrand 34 Branding and Destination Marketing | December 2016
  • 29. Coat of Charms © FutureBrand 35 Branding and Destination Marketing | December 2016
  • 30. Prioritise content - 7 Passion Points ∞ BY PASSION/INTEREST ∞ BY SEARCH HISTORY AND PREDICTIVE ANALYSIS ∞ BY GEO-LOCATION © FutureBrand 36 Branding and Destination Marketing | December 2016
  • 31. THE ‘WHY’ OF IRELAND © FutureBrand 37 Branding and Destination Marketing | December 2016
  • 32. NATURAL & AUTHENTIC SPIRITUAL & FRIENDLY ADVENTURE & DISCOVERY The Archetypes of Ireland © FutureBrand 38 Branding and Destination Marketing | December 2016
  • 33. JOYFUL IMMERSION! © FutureBrand 39 Branding and Destination Marketing | December 2016
  • 34. Redraw the ‘map’ © FutureBrand 40 Branding and Destination Marketing | December 2016
  • 35. 41 Ireland.com RESULTS: 177% UPLIFT IN MOBILE TRAFFIC 32% INCREASE IN VISITS +4M VISITS IN ONE YEAR 1.1M COMMERCIAL SALES FROM SITE +3M REGISTERED VISITORS IN ONE YEAR 2016 - IN TOP 25 GLOBAL DESTINATION WEBSITES © FutureBrand 41 Branding and Destination Marketing | December 2016
  • 36.
  • 37. Popular Culture Accelerated New Associations GAME OF THRONES STAR WARS © FutureBrand 43 Branding and Destination Marketing | December 2016
  • 38. G.O.T. dividend FOR AN $18M INVESTMENT (6 SEASONS) = $200M+ REVENUE FROM TOURISM “PEOPLE CAME FOR THE GAME OF THRONES AND STAYED FOR NORTHERN IRELAND” – NI SCREEN, RICHARD WILLIAMS © FutureBrand 44 Branding and Destination Marketing | December 2016
  • 39. >> Insert video Insert Game of Thrones video G.O.T. video © FutureBrand 45 Branding and Destination Marketing | December 2016
  • 40. What we know works... ∞ CLEAR STRATEGIC POSITIONING AND A LONG TERM VISION ∞ A FRAMEWORK FOR ASSOCIATIONS AND SEGMENTATION PRIORITIES ∞ DATA DRIVEN ANALYTICS + CREATIVE IDEA LINKED TO EMOTIVE STORIES ∞ SOCIAL CURRENCY AND CAPITAL AT HEART OF CONTENT ∞ CONTINUOUS MEASUREMENT AND EVALUATION ∞ PARTNERSHIP STRATEGY FOR ASSET MANAGEMENT © FutureBrand 47 Branding and Destination Marketing | December 2016
  • 41. Grazie Christopher Nurko Global Chairman FutureBrand Follow me on Twitter: @cnurko © FutureBrand 48 Branding and Destination Marketing | December 2016