SlideShare a Scribd company logo
1 of 30
Download to read offline
INTERPERSONAL SKILLS
Interpersonal Skills/ Facilitation Skills listening questioning language &  communication using feedback conflict handling
ESSENTIAL IP COMPETENCIES  ,[object Object],[object Object],[object Object],[object Object],[object Object]
DEVELOPING IP Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Life Positions I’m OK — I’m OK — You’re not OK You’re OK I’m not OK — I’m not OK — You’re not OK You’re OK Attitude toward Oneself Attitude toward Others Negative Positive Positive Negative
Management Conflict Styles Assertive behavior Aggressive behavior Accommodating style Collaborating style Compromising style Avoiding style Forcing style Passive behavior High concern for others’ needs Low concern for others’ needs High concern for own needs I’m not OK — You’re OK I’m OK — You’re OK I’m not OK — You’re not OK I’m OK — You’re not OK
Factors Hampering Interpersonal Interactions ,[object Object],[object Object],[object Object],[object Object]
Eric Berne and Transactional Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Eric Berne and Transactional Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Three Ego States ,[object Object],[object Object],[object Object],[object Object],[object Object],Parent- “Why don’t you prepare a time-table?” Child- “What is the point when one cannot follow it?” – Becomes an Adult.
Ego Portraits People have favorite, preferred ego state, depicted by larger circle in a diagram Parent Adult Child P A C P A C P A C
Eric Berne and Transactional Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Transactional Analysis  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Transactions Complementary Transactions : Appropriate and Expected Transactions indicating healthy human relationships. Communication takes place when transactions are complementary. A stimulus invites a response; this response becomes a stimulus inviting further response and so on.
Transactional Analysis Types (I)  ,[object Object],[object Object],P C A P C A
Eric Berne and Transactional Analysis ,[object Object],[object Object],[object Object],[object Object]
Eric Berne and Transactional Analysis For a leader-follower, the following complementary transactions could occur:
Transactional Analysis Types (II) ,[object Object],[object Object],P C A P C A
Types of Transactions  Crossed Transaction : This causes most difficulties in social situations. “ May be, you should improve your study habits”. “ You always find fault with me whatever I do”  Parent-Child interaction.
Eric Berne and Transactional Analysis ,[object Object],[object Object],[object Object],[object Object]
Eric Berne and Transactional Analysis For a leader-follower, there are a number of possible crossed transactions:
Transactional Analysis Types (III) ,[object Object],[object Object],[object Object],P C A P C A P C A P C A
STROKES ,[object Object],[object Object],[object Object]
UTILITY ,[object Object],[object Object],[object Object]
Interpersonal Skills - BC
Building Positive Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dealing with Criticism ,[object Object],[object Object],[object Object],[object Object],[object Object]
NEGOTIATIONS
Steps Involved ,[object Object],[object Object],[object Object],[object Object],[object Object]
Negotiation Tactics & Behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More Related Content

What's hot

Effective Communication
Effective Communication Effective Communication
Effective Communication Babhui Lee
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsRanjeet Kumar
 
Interpersonal skill ppt with logo
Interpersonal skill ppt with logoInterpersonal skill ppt with logo
Interpersonal skill ppt with logojaydip gupte
 
Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication SkillsAshit Jain
 
INTERPERSONAL SKILLS
INTERPERSONAL SKILLSINTERPERSONAL SKILLS
INTERPERSONAL SKILLSvipin balan
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsSeta Wicaksana
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skillswaelsaid75
 
Effective communication Skills for Everyone
Effective communication Skills for EveryoneEffective communication Skills for Everyone
Effective communication Skills for EveryoneToday Indya
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skillspankaj kumar
 
Effective communication techniques
Effective communication techniquesEffective communication techniques
Effective communication techniquesGregiGregi
 
Communication skill
Communication skill Communication skill
Communication skill Babasab Patil
 
Effevtive workplace communication
Effevtive workplace communicationEffevtive workplace communication
Effevtive workplace communicationHyacinth Ubah
 

What's hot (20)

Effective Communication
Effective Communication Effective Communication
Effective Communication
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Interpersonal skill ppt with logo
Interpersonal skill ppt with logoInterpersonal skill ppt with logo
Interpersonal skill ppt with logo
 
Communication skill
Communication skillCommunication skill
Communication skill
 
Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication Skills
 
INTERPERSONAL SKILLS
INTERPERSONAL SKILLSINTERPERSONAL SKILLS
INTERPERSONAL SKILLS
 
Communication Skills.drjma
Communication Skills.drjmaCommunication Skills.drjma
Communication Skills.drjma
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Effective communication Skills for Everyone
Effective communication Skills for EveryoneEffective communication Skills for Everyone
Effective communication Skills for Everyone
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Communication Skill
Communication SkillCommunication Skill
Communication Skill
 
Effective communication techniques
Effective communication techniquesEffective communication techniques
Effective communication techniques
 
Interpersonal Skills
Interpersonal SkillsInterpersonal Skills
Interpersonal Skills
 
Communication
CommunicationCommunication
Communication
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication skill
Communication skill Communication skill
Communication skill
 
Communication skill
Communication skillCommunication skill
Communication skill
 
Effevtive workplace communication
Effevtive workplace communicationEffevtive workplace communication
Effevtive workplace communication
 
Effective communication
Effective communicationEffective communication
Effective communication
 

Viewers also liked

Interpersonal communication relationship building skills
Interpersonal communication relationship building skillsInterpersonal communication relationship building skills
Interpersonal communication relationship building skillsCharles Cotter, PhD
 
Interpersonal skills- Need and Importance
Interpersonal skills- Need and ImportanceInterpersonal skills- Need and Importance
Interpersonal skills- Need and ImportanceDr. Peeyush Verma
 
Communication & relationship building
Communication & relationship buildingCommunication & relationship building
Communication & relationship buildingTanveer Khan
 
Interpersonal Communication
Interpersonal CommunicationInterpersonal Communication
Interpersonal CommunicationRebeca Cortázar
 
Interpersonal Communication
Interpersonal CommunicationInterpersonal Communication
Interpersonal CommunicationDHRUV DUTTA
 
Interpesonal communication ppt
Interpesonal communication pptInterpesonal communication ppt
Interpesonal communication pptKapil Sharma
 

Viewers also liked (9)

Interpersonal communication relationship building skills
Interpersonal communication relationship building skillsInterpersonal communication relationship building skills
Interpersonal communication relationship building skills
 
Interpersonal skills- Need and Importance
Interpersonal skills- Need and ImportanceInterpersonal skills- Need and Importance
Interpersonal skills- Need and Importance
 
Interpersonal Skills
Interpersonal SkillsInterpersonal Skills
Interpersonal Skills
 
Communication & relationship building
Communication & relationship buildingCommunication & relationship building
Communication & relationship building
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Interpersonal Communication
Interpersonal CommunicationInterpersonal Communication
Interpersonal Communication
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Interpersonal Communication
Interpersonal CommunicationInterpersonal Communication
Interpersonal Communication
 
Interpesonal communication ppt
Interpesonal communication pptInterpesonal communication ppt
Interpesonal communication ppt
 

Similar to Interpersonal skills (20)

Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Hrm Ta
Hrm TaHrm Ta
Hrm Ta
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Teacher student interaction ta approach new
Teacher student interaction ta approach newTeacher student interaction ta approach new
Teacher student interaction ta approach new
 
Personality
PersonalityPersonality
Personality
 
Interpersonal Communication
Interpersonal CommunicationInterpersonal Communication
Interpersonal Communication
 
Transactional Analysis.pptx
Transactional Analysis.pptxTransactional Analysis.pptx
Transactional Analysis.pptx
 
Interpersonal & Group Behaviour
Interpersonal & Group BehaviourInterpersonal & Group Behaviour
Interpersonal & Group Behaviour
 
8.P-941 ppt Transactional Analysis.pptx
8.P-941 ppt Transactional Analysis.pptx8.P-941 ppt Transactional Analysis.pptx
8.P-941 ppt Transactional Analysis.pptx
 
Transaction analysis final
Transaction analysis finalTransaction analysis final
Transaction analysis final
 
Transactional analysis
Transactional analysisTransactional analysis
Transactional analysis
 
Transactional analysis TA
Transactional analysis TATransactional analysis TA
Transactional analysis TA
 
Utilities of transactional analysis
Utilities of transactional analysisUtilities of transactional analysis
Utilities of transactional analysis
 
Transactional analysis
Transactional analysisTransactional analysis
Transactional analysis
 
Interpersonal relationship
Interpersonal relationshipInterpersonal relationship
Interpersonal relationship
 
Transaction analysis in orgnisation behavior
Transaction analysis in orgnisation behaviorTransaction analysis in orgnisation behavior
Transaction analysis in orgnisation behavior
 
Transactional Analysis
Transactional AnalysisTransactional Analysis
Transactional Analysis
 
Transactional analysis in psychotherapy
Transactional analysis in psychotherapyTransactional analysis in psychotherapy
Transactional analysis in psychotherapy
 
Attitudes
AttitudesAttitudes
Attitudes
 

More from Babasab Patil

Segmentation module 4 mba 1st sem by babasab patil (karrisatte)
Segmentation module 4  mba 1st sem by babasab patil (karrisatte)Segmentation module 4  mba 1st sem by babasab patil (karrisatte)
Segmentation module 4 mba 1st sem by babasab patil (karrisatte)Babasab Patil
 
Marketing management module 1 core concepts of marketing mba 1st sem by baba...
Marketing management module 1 core concepts of marketing  mba 1st sem by baba...Marketing management module 1 core concepts of marketing  mba 1st sem by baba...
Marketing management module 1 core concepts of marketing mba 1st sem by baba...Babasab Patil
 
Marketing management module 2 marketing environment mba 1st sem by babasab pa...
Marketing management module 2 marketing environment mba 1st sem by babasab pa...Marketing management module 2 marketing environment mba 1st sem by babasab pa...
Marketing management module 2 marketing environment mba 1st sem by babasab pa...Babasab Patil
 
Marketing management module 4 measuring andforecasting demand mba 1st sem by...
Marketing management module 4  measuring andforecasting demand mba 1st sem by...Marketing management module 4  measuring andforecasting demand mba 1st sem by...
Marketing management module 4 measuring andforecasting demand mba 1st sem by...Babasab Patil
 
Measuring and forecasting demand module 4 mba 1st sem by babasab patil (karri...
Measuring and forecasting demand module 4 mba 1st sem by babasab patil (karri...Measuring and forecasting demand module 4 mba 1st sem by babasab patil (karri...
Measuring and forecasting demand module 4 mba 1st sem by babasab patil (karri...Babasab Patil
 
Notes managerial communication 3 business correspondence and report writing ...
Notes managerial communication  3 business correspondence and report writing ...Notes managerial communication  3 business correspondence and report writing ...
Notes managerial communication 3 business correspondence and report writing ...Babasab Patil
 
Notes managerial communication mod 2 basic communication skills mba 1st sem ...
Notes managerial communication mod 2  basic communication skills mba 1st sem ...Notes managerial communication mod 2  basic communication skills mba 1st sem ...
Notes managerial communication mod 2 basic communication skills mba 1st sem ...Babasab Patil
 
Notes managerial communication mod 4 the job application process mba 1st sem ...
Notes managerial communication mod 4 the job application process mba 1st sem ...Notes managerial communication mod 4 the job application process mba 1st sem ...
Notes managerial communication mod 4 the job application process mba 1st sem ...Babasab Patil
 
Notes managerial communication mod 5 interviews mba 1st sem by babasab patil...
Notes managerial communication mod 5 interviews  mba 1st sem by babasab patil...Notes managerial communication mod 5 interviews  mba 1st sem by babasab patil...
Notes managerial communication mod 5 interviews mba 1st sem by babasab patil...Babasab Patil
 
Notes managerial communication part 1 mba 1st sem by babasab patil (karrisatte)
Notes managerial communication part 1  mba 1st sem by babasab patil (karrisatte)Notes managerial communication part 1  mba 1st sem by babasab patil (karrisatte)
Notes managerial communication part 1 mba 1st sem by babasab patil (karrisatte)Babasab Patil
 
Principles of marketing mba 1st sem by babasab patil (karrisatte)
Principles of marketing mba 1st sem by babasab patil (karrisatte)Principles of marketing mba 1st sem by babasab patil (karrisatte)
Principles of marketing mba 1st sem by babasab patil (karrisatte)Babasab Patil
 
Segmentation module 4 mba 1st sem by babasab patil (karrisatte)
Segmentation module 4  mba 1st sem by babasab patil (karrisatte)Segmentation module 4  mba 1st sem by babasab patil (karrisatte)
Segmentation module 4 mba 1st sem by babasab patil (karrisatte)Babasab Patil
 
Marketing management module 1 important questions of marketing mba 1st sem...
Marketing management module 1  important questions of marketing   mba 1st sem...Marketing management module 1  important questions of marketing   mba 1st sem...
Marketing management module 1 important questions of marketing mba 1st sem...Babasab Patil
 
Discovery shuttle processing NASA before launching the rocket by babasab ...
Discovery shuttle processing  NASA   before  launching the rocket by babasab ...Discovery shuttle processing  NASA   before  launching the rocket by babasab ...
Discovery shuttle processing NASA before launching the rocket by babasab ...Babasab Patil
 
Corporate lessons from__iim__calcutta by babasab patil
Corporate lessons from__iim__calcutta by babasab patil Corporate lessons from__iim__calcutta by babasab patil
Corporate lessons from__iim__calcutta by babasab patil Babasab Patil
 
Communication problems between men and women by babasab patil
Communication problems between men and women by babasab patil Communication problems between men and women by babasab patil
Communication problems between men and women by babasab patil Babasab Patil
 
Brasil waterfall byy babasab patil
Brasil waterfall  byy babasab patil Brasil waterfall  byy babasab patil
Brasil waterfall byy babasab patil Babasab Patil
 
Best aviation photography_ever__bar_none by babasab patil
Best aviation photography_ever__bar_none by babasab patil Best aviation photography_ever__bar_none by babasab patil
Best aviation photography_ever__bar_none by babasab patil Babasab Patil
 
Attitude stone cutter
Attitude stone cutterAttitude stone cutter
Attitude stone cutterBabasab Patil
 
Attitude stone cutter
Attitude stone cutterAttitude stone cutter
Attitude stone cutterBabasab Patil
 

More from Babasab Patil (20)

Segmentation module 4 mba 1st sem by babasab patil (karrisatte)
Segmentation module 4  mba 1st sem by babasab patil (karrisatte)Segmentation module 4  mba 1st sem by babasab patil (karrisatte)
Segmentation module 4 mba 1st sem by babasab patil (karrisatte)
 
Marketing management module 1 core concepts of marketing mba 1st sem by baba...
Marketing management module 1 core concepts of marketing  mba 1st sem by baba...Marketing management module 1 core concepts of marketing  mba 1st sem by baba...
Marketing management module 1 core concepts of marketing mba 1st sem by baba...
 
Marketing management module 2 marketing environment mba 1st sem by babasab pa...
Marketing management module 2 marketing environment mba 1st sem by babasab pa...Marketing management module 2 marketing environment mba 1st sem by babasab pa...
Marketing management module 2 marketing environment mba 1st sem by babasab pa...
 
Marketing management module 4 measuring andforecasting demand mba 1st sem by...
Marketing management module 4  measuring andforecasting demand mba 1st sem by...Marketing management module 4  measuring andforecasting demand mba 1st sem by...
Marketing management module 4 measuring andforecasting demand mba 1st sem by...
 
Measuring and forecasting demand module 4 mba 1st sem by babasab patil (karri...
Measuring and forecasting demand module 4 mba 1st sem by babasab patil (karri...Measuring and forecasting demand module 4 mba 1st sem by babasab patil (karri...
Measuring and forecasting demand module 4 mba 1st sem by babasab patil (karri...
 
Notes managerial communication 3 business correspondence and report writing ...
Notes managerial communication  3 business correspondence and report writing ...Notes managerial communication  3 business correspondence and report writing ...
Notes managerial communication 3 business correspondence and report writing ...
 
Notes managerial communication mod 2 basic communication skills mba 1st sem ...
Notes managerial communication mod 2  basic communication skills mba 1st sem ...Notes managerial communication mod 2  basic communication skills mba 1st sem ...
Notes managerial communication mod 2 basic communication skills mba 1st sem ...
 
Notes managerial communication mod 4 the job application process mba 1st sem ...
Notes managerial communication mod 4 the job application process mba 1st sem ...Notes managerial communication mod 4 the job application process mba 1st sem ...
Notes managerial communication mod 4 the job application process mba 1st sem ...
 
Notes managerial communication mod 5 interviews mba 1st sem by babasab patil...
Notes managerial communication mod 5 interviews  mba 1st sem by babasab patil...Notes managerial communication mod 5 interviews  mba 1st sem by babasab patil...
Notes managerial communication mod 5 interviews mba 1st sem by babasab patil...
 
Notes managerial communication part 1 mba 1st sem by babasab patil (karrisatte)
Notes managerial communication part 1  mba 1st sem by babasab patil (karrisatte)Notes managerial communication part 1  mba 1st sem by babasab patil (karrisatte)
Notes managerial communication part 1 mba 1st sem by babasab patil (karrisatte)
 
Principles of marketing mba 1st sem by babasab patil (karrisatte)
Principles of marketing mba 1st sem by babasab patil (karrisatte)Principles of marketing mba 1st sem by babasab patil (karrisatte)
Principles of marketing mba 1st sem by babasab patil (karrisatte)
 
Segmentation module 4 mba 1st sem by babasab patil (karrisatte)
Segmentation module 4  mba 1st sem by babasab patil (karrisatte)Segmentation module 4  mba 1st sem by babasab patil (karrisatte)
Segmentation module 4 mba 1st sem by babasab patil (karrisatte)
 
Marketing management module 1 important questions of marketing mba 1st sem...
Marketing management module 1  important questions of marketing   mba 1st sem...Marketing management module 1  important questions of marketing   mba 1st sem...
Marketing management module 1 important questions of marketing mba 1st sem...
 
Discovery shuttle processing NASA before launching the rocket by babasab ...
Discovery shuttle processing  NASA   before  launching the rocket by babasab ...Discovery shuttle processing  NASA   before  launching the rocket by babasab ...
Discovery shuttle processing NASA before launching the rocket by babasab ...
 
Corporate lessons from__iim__calcutta by babasab patil
Corporate lessons from__iim__calcutta by babasab patil Corporate lessons from__iim__calcutta by babasab patil
Corporate lessons from__iim__calcutta by babasab patil
 
Communication problems between men and women by babasab patil
Communication problems between men and women by babasab patil Communication problems between men and women by babasab patil
Communication problems between men and women by babasab patil
 
Brasil waterfall byy babasab patil
Brasil waterfall  byy babasab patil Brasil waterfall  byy babasab patil
Brasil waterfall byy babasab patil
 
Best aviation photography_ever__bar_none by babasab patil
Best aviation photography_ever__bar_none by babasab patil Best aviation photography_ever__bar_none by babasab patil
Best aviation photography_ever__bar_none by babasab patil
 
Attitude stone cutter
Attitude stone cutterAttitude stone cutter
Attitude stone cutter
 
Attitude stone cutter
Attitude stone cutterAttitude stone cutter
Attitude stone cutter
 

Recently uploaded

Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxMatsuo Lab
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Adtran
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding TeamAdam Moalla
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UbiTrack UK
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesMd Hossain Ali
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 
Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Brian Pichman
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdfPedro Manuel
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1DianaGray10
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.YounusS2
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintMahmoud Rabie
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...Aggregage
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPathCommunity
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsSeth Reyes
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Commit University
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-pyJamie (Taka) Wang
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Will Schroeder
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URLRuncy Oommen
 

Recently uploaded (20)

Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptx
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 
Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdf
 
20150722 - AGV
20150722 - AGV20150722 - AGV
20150722 - AGV
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation Developers
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and Hazards
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-py
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URL
 

Interpersonal skills

  • 2. Interpersonal Skills/ Facilitation Skills listening questioning language & communication using feedback conflict handling
  • 3.
  • 4.
  • 5. Life Positions I’m OK — I’m OK — You’re not OK You’re OK I’m not OK — I’m not OK — You’re not OK You’re OK Attitude toward Oneself Attitude toward Others Negative Positive Positive Negative
  • 6. Management Conflict Styles Assertive behavior Aggressive behavior Accommodating style Collaborating style Compromising style Avoiding style Forcing style Passive behavior High concern for others’ needs Low concern for others’ needs High concern for own needs I’m not OK — You’re OK I’m OK — You’re OK I’m not OK — You’re not OK I’m OK — You’re not OK
  • 7.
  • 8.
  • 9.
  • 10.
  • 11. Ego Portraits People have favorite, preferred ego state, depicted by larger circle in a diagram Parent Adult Child P A C P A C P A C
  • 12.
  • 13.
  • 14. Types of Transactions Complementary Transactions : Appropriate and Expected Transactions indicating healthy human relationships. Communication takes place when transactions are complementary. A stimulus invites a response; this response becomes a stimulus inviting further response and so on.
  • 15.
  • 16.
  • 17. Eric Berne and Transactional Analysis For a leader-follower, the following complementary transactions could occur:
  • 18.
  • 19. Types of Transactions Crossed Transaction : This causes most difficulties in social situations. “ May be, you should improve your study habits”. “ You always find fault with me whatever I do” Parent-Child interaction.
  • 20.
  • 21. Eric Berne and Transactional Analysis For a leader-follower, there are a number of possible crossed transactions:
  • 22.
  • 23.
  • 24.
  • 26.
  • 27.
  • 29.
  • 30.