Managerial effectiveness

1. 1
MANAGERIAL
EFFECTIVENESS

2. 2
MANAGERIAL
EFFECTIVENESS
A CONCEPTUAL FRAMEWORK

3. 3
Effective & successful managers
Successful managers – defined
operationally in terms of the speed of
their performance within the
organisation
Effective managers – defined in terms
of the quantity & quality of standards of
performance & the satisfaction &
commitment of subordinates

4. 4
The golden rule management philosophy
Trust people fairly but according to merit
Make others feel important
Motivate people by praise
Encourage feedback
Sandwich every bit of criticism between two
layers of heavy praise
Have an open-door philosophy
Help other people get what they want
Never hide behind policy or pomposity

5. 5
The effective management of people
Figure 7.5

6. 6
Old Manager
 Thinks of self as manager or boss
 Follows chain of command
 Works within a set organizational structure
New Manager
 Thinks of self as
sponsor, team leader,
or internal consultant
 Deals with anyone
necessary to get job
done
 Changes
organizational
structure in response
to market change
1

7. 7
Old Manager
 Makes most
decisions
alone
 Hoards
information
 Tries to master
one major
discipline
 Demands long
hours
New Manager
 Invites others to
join in decision
making
 Shares
information
 Tries to master
broad array
of disciplines
 Demands results
1.7

8. 8
Assessing a manager’s effectiveness
The strength of
motivation & the morale
of staff
The success of their
training & development
The creation of an
organisational
environment in which
staff work willingly &
effectively
Meeting important
deadlines
Accuracy of work
Level of complaints
Adherence to quality
standards
Productivity
Adhering to budgets set

9. 9
Success Domains
Key is Balance
Personal
Growth
Relationships
Work
Material
Wealth
Power
Spirituality
Health
Integrity

10. 10
The Basic Managerial Skills
 Planning, Organizing
 Setting goals (Prioritize & Posterioritize)
 Self assessment (Contribution, Productivity)
 Team building (Participation,Interpersonal)
 Managing time and stress
 Problem solving and decision-making
 Creativity
 Communication & listening (Multi culture)
 Emotional Intelligence

11. 11
Emotional Intelligence
• Ability to monitor your own and others’
emotions and deal with them effectively
• Leaders with emotional intelligence are
– More likely to detect friction and eliminate
conflict
– More flexible
– Better situational leaders

12. 12
The Basic Leadership Skills
 How you manage!
 Philosophy, style, approach, attitude, emotional
intelligence.
 Motivating and inspiring others to high levels
of performance
 Effective leaders know how to lead in any
given situation, with any given group of
individuals
 Effective Leadership is very rare – and
extremely valuable to organizations

13. 13
STRESS MANAGEMENT

14. 14
What is Stress?
Stress - the unconscious preparation to
fight or flee that a person experiences
when faced with any demand
Stressor - the person or event that
triggers the stress response

15. 15
Stress Approaches
Fight
Flight

16. 16
Potential negative consequences of a destructive job
stress-burnout cycle.

17. 17
Yerkes-Dodson Law
Performance arousal
High
Low
Low
(distress)
Optimum
(eustress)
High
(distress)
Stress level
Boredom from
understimulation
Optimum
stress load
Conditions
perceived
as stressful
Distress from
overstimulation

18. 18
Sources of Stress at Work
(Internal & External)
Work Demands
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Change & uncertainty
Lack of control
Career progress
New technologies
Work overload/underload
Role conflict:
• Interrole
• Intrarole
• Person-role
Role ambiguity
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Abrasive personalities
Sexual harassment
Leadership styles
Extreme environments
Strenuous activities
Hazardous
substances

19. 19
Stress Sources at Work
(Internal & External)
NonWork Demands
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Marital expectations
Child-rearing/day care
arrangements
Parental care
Religious activities
Self-improvement tasks
Traumatic events

20. 20
How to combat stress?
Mental
 Count to 10
 Control your thoughts
 Fantasize
 Ignore the problem???
 Meditate & Yoga
• Focus point
• Control your breathing
 Think about how you’ll be a better person
• Failure
• Success

21. 21
How to combat stress?
Physical
 Stretch
 Massage
 Exercise
 Aromatherapy
 Reflexology
Stress and Money
Prioritize
Delegate
Diet
Sleep


22. 22
Maintaining Work-Life Balance
 The importance
 Changing social scene
 Changing work culture
 Increased work time
 Dual income families
 Steps to achieve work-life balance:
 Discourage employees from working late
 Take a regular employee satisfaction survey
 Provide vacations
 flexi times