1. Marcus Anthony Jay Baker
1032 Cherokee Road Apt. F
Portsmouth, VA 23704
757-230-8330
marcusbaker3k@gmail.com
Objective
My goal is to become associated with a company where I can utilize my skills and gain
further experience while enhancing the company’s productivity and reputation.
Professional Skills
Excellent communication and teamwork skills
Strong analytical and critical skills
Typing Speed; 60wpm
Knowledge of grammar, spelling, business English and math skills
Ability to operate common office machines, such as calculators, computers and
telephone.
Professional Experience
Portsmouth Public Schools
Guidance Clerk, Cradock Middle School (2014- Present)
Assist students and parents with initial registration and/or withdrawal procedures.
Schedule appointments for the guidance counselor.
Maintain an accurate log of students that consult with the guidance counselor.
Assist other student service workers with obtaining student information and
maintenance of the information in cumulative records.
Maintain student records
Letters and correspondence/mass mailings
Perform other duties as assigned by immediate supervisor.
Log entries for students who have had disciplinary action.
Prepare placement packages for students needing alternative placement.
Tidewater Community College Student Activities-Portsmouth, VA
Office assistant, Student Government Association President, 2011-2014
• Assisted with phases of orientation program.
• Managed 20-30 students to assist with student engagement
• Coordinated with student leaders.
• Assisted students in all clubs with organization, budgeting, and planning.
• Participated in concert committees.
2. Performed basic office duties.
Records management, data management, drafting and editing short office memos
Upward Bound Program- Portsmouth, VA
Counseling, Mentoring, Office assistance, 2012
Tutored high school students in Math, Science, English, and History.
Provided mentoring for students struggling with academics and/or the transition to
different levels of education.
Created workshops for high school students discussing various topics such as
professionalism, etiquette, preparing for college, family planning, and other topics
related to life after graduation.
Performed basic office duties.
Records management, data management, drafting and editing short office memos
Wolfe Contractors- VA Beach, VA
Apprentice, 2010-2012
Served as an HVAC installation apprentice.
Installed and uninstalled heating and cooling systems.
Excelled in customer service while maintaining account database.
Managed a high-volume workload within a deadline-driven environment.
TJ Maxx- Chesapeake, VA
Customer Service Manager, 2004-2008
Managed customer service issues to ensure pleased customers and repeat business.
Received and accounted for merchandise.
Assisted with new employee training including store policies, services, and register
operations
Performed a wide range of warehousing activities, including receiving, processing,
storing, and shipping various types of materials.
Inspected and processed incoming shipments.
Completed and managed shipping and receiving reports.
Recorded types and quantities of items during inventories.
Technology
Operating Systems: Mac OS, Windows 2000, Windows XP, Windows 2007-2010, Linux
Software: Peachtree Accounting, Microsoft Office 2007-2010 ,Microsoft Word, Excel,
Power point, Internet, Outlook.
Education
TIDEWATER COMMUNITY COLLEGE- Portsmouth, VA
Associate in Science, expected 2014
