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Cook "Using Library Assessment Data in Senior Decision Making: A Perspective from the Trenches"

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This presentation was provided by Colleen Cook of McGill University, during Session Seven of the NISO training series "Assessment Practices and Metrics in a 21st Century Pandemic," held on October 30, 2020.

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Cook "Using Library Assessment Data in Senior Decision Making: A Perspective from the Trenches"

  1. 1. Using library assessment data in senior decision making: A perspective from the trenches Giovanna Badia, Assessment Librarian, McGill University C. Colleen Cook, Trenholme Dean of Libraries, McGill University October 30, 2020
  2. 2. “Facts are stubborn things; and whatever may be our wishes, our inclinations, or the dictates of our passions, they cannot alter the state of facts and evidence.” John Adams
  3. 3. Relevant data is absolutely essential to the work of administrators.
  4. 4. Relevant data = data that has been collected + analyzed + its findings summarized to answer a particular question or address a specific objective
  5. 5. CASE 1: Acknowledging the work of library staff during the pandemic
  6. 6. https://mcgillnews.mcgill.ca/s/1762/news/ interior.aspx?sid=1762&gid=2&pgid=2207
  7. 7. CASE 2: Defining a study hubs service & assessing it for possible expansion
  8. 8. “The primary role libraries have played in my undergraduate experience is to have given me quiet spaces where I can focus on studying alone and collaborative spaces where I can work with others. These spaces are my favourite places to study and they are where I learn best.” Undergraduate student, Faculty of Engineering (LibQUAL 2019 comment)
  9. 9. “The designated study areas — especially silent ones — have helped me succeed on my final exams.” Undergraduate student, Faculty of Science (LibQUAL 2019 comment)
  10. 10. https://www.mcgill.ca/studentservices/about-us/planning-remote-fall-semester-survey-results
  11. 11. CASE 3: Continued planning for a new building complex
  12. 12. Most visitors primarily use the library to work and study, singly and in groups Users do not necessarily stick to their own Faculty library Few consult or borrow from the print collection 35% of McLennan- Redpath users are from STEM fields The Library conducted a 24-hour census and a 4-day head counting study in Fall 2018, and learned: LIBRARY USERS F I A T L U X Most visitors primarily use the library to work and study, singly and in groups Users do not necessarily stick to their own Faculty library Few consult or borrow from the print collection 35% of McLennan- Redpath users are from STEM fields The Library conducted a 24-hour census and a 4-day head counting study in Fall 2018, and learned: LIBRARY USERS F I A T L U X
  13. 13. 31% of McGill’s print collection [784,324 volumes] circulated from 2014 to 2016. However, nearly 40% have not circulated in 20 years.
  14. 14. CASE 4: Comparing with other libraries
  15. 15. “Libraries are an important resource for students. Maclean’s measures the percentage of a university’s operating budget allocated to library services (five per cent) and the percentage of the library budget spent on acquisitions, including electronic resources (four per cent).” Maclean’s Magazine University Rankings 2021: Medical Doctoral category https://www.macleans.ca/education/university-rankings/canadas- best-medical-doctoral-universities-rankings-2021/
  16. 16. EVALUATION ASSESSMENT RESEARCH Ask pertinent questions Ask pertinent questions Ask pertinent questions Collect data Collect data Collect data Analyze results Analyze results Analyze results Use results to provide evidence/ make decisions Use results to provide evidence/ make decisions Use results to provide evidence/ make decisions Use both qualitative and quantitative data Use both qualitative and quantitative data Use both qualitative and quantitative data Can accommodate limited time and resources Can accommodate limited time and resources Requires extensive time, resources and expertise Takes snapshot of your target audience Takes snapshot of your target audience Often utilizes control groups Grades Helps professionals make better decisions Controls for all or most variables in a closed environment Does NOT seek to explain why, does document level of achievement to give feedback for improving future performance Does NOT seek to generalize Intended to investigate or provide evidence towards a theory or hypothesis Judgmental Are non-judgmental and are designed and intended to be used for improvement Can be applied broadly to all audiences, regardless of their school *Adapted from Baseline Help Center, July 2017
  17. 17. Thank you. Questions?
  18. 18. BONNE JOURNÉE, Y’ALL!

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