This presentation was provided by Elaine Westbrooks of The University of North Carolina at Chapel Hill, and Bob Fox of The University of Louisville, during Session Three of the NISO training series "Assessment Practices and Metrics in a 21st Century Pandemic," held on October 2, 2020.

2. Hi,
everyone!

3. #assessment21

4. Spirit and Structure of the Webinars
Evolving
Responsive
Informative
Fun

5. 2018
October 19 -- Basis of Assessment in Academic Libraries: An Overview by Martha Kyrillidou, QualityMetrics
October 26 - Collection of Data and Research Design by Starr Hoffman, University of Nevada, Las Vegas
November 2 - Using Available Tools by Frankie Wilson, Bodleian Library, Oxford University
November 9 - Formulation, Interpretation and Presentation of Data by Rachel Lewellen, Harvard U
November 16 - Dress Your Data for Effective Visualizations by Sarah Murphy, Ohio State U
November 16 - Rhetorics of data, narrative, and visualization by Steven Braun, Northeastern
November 30 - Reporting and Developing Strategies by Nancy Turner, Temple
December 14 - Developing New Metrics 1 by Doralyn Rossman and Scott Young, Montana State University
December 20 - Developing New Metrics 2 by Charles Watkinson, University of Michigan

6. 2019
October 25 - Elliot Felix, Founder & CEO, Brightspot Strategy on Transforming Libraries
November 1 - Pedro Reynoso, Outreach & Instruction Librarian, Chabot College on Space and Building Our
Future
November 8 - Galadriel Chilton, Director of Collections Initiatives, Ivy Plus Libraries Confederation Yale
University on Collaborative Collections
November 15 - Trevor Dawes, University Librarian, University of Delaware and Erin Daix, Librarian and
Director of Assessment, University of Delaware on Reinventing Services;
November 22 - Joe Zucca, Associate University Librarian for Library Technology Services, University of
Pennsylvania on Technology & Systems;
December 6 - Heidi Nance, Director of Resource Sharing Initiatives, Ivy Plus Libraries Confederation, Princeton
University on Demystifying Resource Sharing
December 13 - Lisa Hinchliffe, Professor, Information Sciences and Professor / Coordinator Information
Literacy Services, University of Illinois on Teaching Assessment
December 20 - Clara Chu, Affiliate Professor, School of Information Sciences, and Merinda Kaye Hensley,
Digital Scholarship Liaison and Instruction Librarian, University of Illinois, on Strategic Assessment

7. 2020
September 18: Joyce Chapman, Assessment Analyst and Consultant, Duke University & Emily
Daly, Head, Assessment and User Experience Department, Duke University on Black Students
Experiences
September 25: Lorraine J. Haricombe, Vice Provost and Director of the University of Texas
Libraries, University of Texas
October 2: Bob Fox, Dean of Libraries, University of Louisville and Elaine Westbrooks, Vice Provost
of University Libraries & University Librarian, University of North Carolina - Chapel Hill
October 9: Denise Stephens, Vice Provost and University Librarian, Washington University at St
Louis
October 15: Maurini Strub, Director of Library Assessment, University of Rochester
October 23: Keren Stiles, Senior Library Manager, Engagement and Insight, Open University, and
Caroline Barratt, Engagement and Insight Officer, Open University, (UK)
October 30: Colleen Cook, Trenholme Dean of Libraries, McGill University (Canada)
November 6: Joan Lippincott (Emeritus, CNI)

8. Joyce Chapman,
Assessment Analyst and Consultant
Emily Daly,
Head, Assessment and User Experience Department
Duke University

9. Lorraine J. Haricombe, Vice Provost and Director of the
University of Texas Libraries, University of Texas

10. Elaine L. Westbrooks
Vice Provost of University Libraries &
University Librarian
Robert Fox
Dean, University Libraries

11. A tale of two research libraries

12. Elaine L. Westbrooks
Vice Provost of University Libraries & University Librarian
October 2, 2020
How Research Library Leaders Use
Assessment Data During a Pandemic

13. COVID-19 in Higher Education &
Research Libraries

14. Carolina context – Spring Shutdown
Spring 2020: Campus Shutdown & University Libraries March 18
Little data to make decisions
1. Alignment with campus
2. Fast decision making:
o Staffing
o Reimagined services & continuity
3. Communication, transparency, trust, wellness

15. Carolina context – Fall Start Up
Lots of data to make decisions
1. Alignment with campus
2. Decision making in uncertainty:
o Staffing
o Reimagined service & continuity
3. Implementation
4. Communication, transparency, trust
Campus plan failed; abrupt shift to remote

16. HOW RESEARCH LIBRARY LEADERS USE
ASSESSMENT DATA DURING A PANDEMIC
ROBERT FOX
DEAN, UNIVERSITY LIBRARIES
OCTOBER 2, 2020
Discover. Create. Succeed.

17. U OF L CONTEXT
SPRING/SUMMER 2020
March 13th
Campus meeting – Quick pivot
Data in hand
Library operations
Challenges

18. U OF L CONTEXT
FALL 2020
Data in hand
Library operations
Challenges

19. Impact on Library staff,
service,
engagement &
innovation

20. Staffing
1. Communications Plan
2. Work From Home program
3. Wellness, wellness, wellness
4. Reimagine our work
5. Shifting roles & responsibilities
Services
1. Define Essential services
• Launched “Digital First” strategy
• Curbside services
• Digitization
2. Transition from in person to remote

21. Innovation & Engagement
1. Data can tell a story of innovation
2. Re-thinking how we use space
3. Re-thinking how we engage undergraduates
4. Using technology differently
5. Connecting with alumni, donors, community

22. STAFFING & SERVICES
Employee concerns
Communications/input opportunities
HEALTH AND SAFETY PROTOCOLS
MASK REQUIREMENT TESTING
CAMPUS PROCEDURES

23. INNOVATION & ENGAGEMENT
Staffing
Collections/resources

24. Access to information,
content & knowledge during
a pandemic &
social unrest

25. Access
1. Doubling down on open access
2. Special collections presents unique challenges
3. Digital content is king
4. Digitization exponentially grows

26. Pivoting Library Strategy
1. Strategic Planning
2. Social Justice
3. Financial Distress
4. Resilience & Wellness

27. ACCESS
Pre-COVID
COVID

28. Strategy Development:
Where do we go from here?

29. WFH arrangements will likely stay
Increased focus on providing employee input opportunities
Reliance on virtual meetings
Revisiting employee space allocations
More focus on hybrid/online environment for resources and services
Benchmark survey revisions
Strategic planning
Growing challenge of operating in two worlds

30. Questions?

31. Thank
You!

32. Bye,
everyone!