Santander Bank Annual Report 2011 Key figures 2011

1. Key figures
Balance sheet and income statement Million euros 2011 2010 % 2011/2010 2009
Total assets 1,251,525 1,217,501 2.8 1,110,529
Customer loans (net) 750,100 724,154 3.6 682,551
Customer deposits 632,533 616,376 2.6 506,976
Managed customer funds 984,353 985,269 (0.1) 900,057
Shareholder’s funds(1) 80,629 75,273 7.1 70,006
Total managed funds 1,382,980 1,362,289 1.5 1,245,420
Net interest income 30,821 29,224 5.5 26,299
Gross income 44,262 42,049 5.3 39,381
Net operating income 24,373 23.853 2.2 22,960
Profit from continuing operations 7,881 9,129 (13.7) 9,427
Attributable profit to the Group 5,351 8,181 (34.6) 8,943
Ratios (%) 2011 2010 2009
Efficiency (with amortization) 44.9 43.3 41.7
ROE 7.14 11.80 13.90
ROTE(2) 10.81 18.11 21.05
ROA 0.50 0.76 0.86
RoRWA 1.07 1.55 1.74
Core capital (BIS II) 10.02 8.80 8.61
Tier 1 11.01 10.02 10,08
BIS II ratio 13.56 13.11 14.19
Tangible capital/tangible assets(3) 4.4 4.4 4.3
Ratio of basic financing(4) 81.2 79.6 76.0
Loan-to-deposit ratio(5) 117 117 135
Non-performing loan (NPL) ratio 3.89 3.55 3.24
NPL coverage 61 73 75
The share and capitalisation 2011 2010 % 2011/2010 2009
Number of shares in circulation (million)(6) 8,909 8,329 7.0 8,229
Share price (euros) 5.870 7.928 (26.0) 11.550
Market capitalisation (million euros) 50,290 66,033 (23.8) 95,043
Shareholders’ funds per share (euros)(1) 8.62 8.58 8.04
Share price/shareholders’ funds per share (times) 0.68 0.92 1.44
PER (share price/attributable profit per share) (times) 9.75 8.42 11.05
Attributable profit per share (euros) 0.6018 0.9418 (36.1) 1.0454
Diluted attributable profit per share (euros) 0.5974 0.9356 (36.1) 1.0382
Remuneration per share (euros) 0.6000 0.6000 0.0 0.6000
Total shareholder return (million euros) 5,260 4,999 5.2 4,919
Other figures 2011 2010 % 2011/2010 2009
Number of shareholders 3,293,537 3,202,324 2.8 3,062,633
Number of employees 193,349 178,869 8.1 169,460
Continental Europe 63,866 54,518 17.1 49,870
United Kingdom 26,295 23,649 11.2 22,949
Latin America 91,887 89,526 2.6 85,974
Sovereign 8,968 8,647 3.7 8,847
Corporate activities 2,333 2,529 (7.8) 1,820
Number of branches 14,756 14,082 4.8 13,660
Continental Europe 6,608 6,063 9.0 5,871
United Kingdom 1,379 1,416 (2.6) 1,322
Latin America 6,046 5,882 2.8 5.745
Sovereign 723 721 0.3 722
(1) In 2011, scrip dividend for May 2012 estimate.
(2) Return on tangible capital.
(3) (Capital +Reserves+Minority Interests+Profits-Treasury stock-Dividends-Valuation adjustments-Goodwill-Intangibles)/(Total assets-Goodwill-Intangibles).
(4) (Deposits+Medium and long-term wholesale financing+net equity/Total assets (excluding derivatives).
(5) Includes retail commercial paper in Spain.
(6) In 2011, includes shares issued to meet the exchange of preferential shares in December 2011.
2 ANNUAL REPORT 2011

2. Santander posted an attributable profit of EUR 5,351 million
in 2011 and assigned EUR 3,183 million to provisions,
while strengthening its solvency and maintaining shareholder
remuneration at EUR 0.60 per share for the third year running.
Gross income Net operating income
Million euros Million euros
+ 5.3% 2011/2010 + 2.2% 2011/2010
24,373
44,262
23,853
42,049
22,960
39,381
2009 2010 2011 2009 2010 2011
Attributable profit Total dividend payout
Million euros Million euros
– 34.6% 2011/2010 + 5.2% 2011/2010
5,260
8,943
8,181
4,999
4,919
5,351
2009 2010 2011 2009 2010 2011
Efficiency Core capital
% BIS II criteria. %
+ 1.6 p.p. 2011/2010
+ 1.22 p.p. DEC 2011/DEC 2010
10.02
44.9
43.3
41.7
8.80
8.61
2009 2010 2011 DEC 09 DEC 10 DEC 11
ANNUAL REPORT 2011 3