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Measuring Well-Being at Work
Richard Barrett
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
2
MY SPEECH TODAY
HOW TO CREATE
A VALUES-DRIVEN CULTURE
WHO AM I?
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
3
Who am I?
Chairman and Founder of the
Barrett Values Centre
(www.richardbarrett.net)
OUR MISSION
To support leaders in building positive values-driven
organizations.
OUR VISION
To create a positive values-driven society.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
4
… powerful metrics to support
leaders in building values-
driven organizations
and values-driven
societies.
provides …
Phil Clothier, CEO of Barrett
Values Centre.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
5
Key Stats:
Founder: Richard Barrett
Since: 1997
Scale: Over 6000 organisations use
CTT assessments in 94 counties
Values Assessments for:
Individuals, Leaders (360°), Teams
Corporations, Governments,
NGOs, Schools, Communities and
Nations
Global Network: Over 5,000
Certified Practitioners and
Consultants
Supporting Leaders in Building Values-Driven Organisations
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
6
THE SECTORS WE WORK IN:
• Agriculture / forestry / fishing
• Banking / Financial Services
• Central / Local Government
• Chemical and pharma
• Construction
• Education / University
• Fast Moving Consumer Goods
• Food and drink
• Healthcare
• Hospitality / Entertainment /
Tourism
• IT/ Telecoms/ Electronics
• Manufacturing
• Media/Film/TV/Publishing
• Military
• NGO / Not for profit
• Oil/gas/mining
• Police & Justice
• Professional Services
• Retail and wholesale
• Scientific / Technical /
Engineering
• Scientific and technical
• Social housing
• Transportation
My Books
1998 2006 2010 20111995
2012 2013 2014 2015 2016
Books about Personal Transformation
1995
2012
Books about Organizational Transformation
1998 2006
2013
Books about National Transformation
2011
2015
Books about Leadership
2010
2014
Books about Psychology
These are the books I will be
referring to in this presentation.
2013 2014
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
13
What the reviewers are saying:
“Richard Barrett has made
extraordinary contributions to
our understanding of
organisational values and
culture. His frameworks for
measuring culture and enabling
whole system change are
elegant. His reservoir of know-
ledge is vast and his connection
to timeless wisdom is profound.”
Raj Sisodia, Co-founder and co-
chairman of Conscious
Capitalism Inc. and Professor
of Global Business, Babson
College, USA.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
14
What the reviewers are saying:
This is not a book about coaching per
se, it is about the framework of
human development that coaches
need to be familiar with to facilitate
the full emergence of their client’s
potential.
“I rarely do reviews, but This one blows
everything out of the park. It provides a
frighteningly accurate and scientifically
grounded framework that explains the entire
process of human consciousness development,
with practical tools especially for coaches.
Coaching aside, Every human being needs to
read this. Period.”
Pang on Amazon.co.uk
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
15
MY SPEECH TODAY
HOW TO CREATE
A VALUES-DRIVEN CULTURE
MEASURING WELL-BEING AT WORK
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
16
What prevents us from finding
well-being at work?
Our own lack of internal alignment—ego soul
dynamics. Issues we have with regard to our unmet
survival, relationship and self-esteem needs, and
 The culture of the organization
 The character and behaviour of our boss
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
17
If you want to know about ego-soul dynamics …
“A brilliant synthesis of the psychology of
the future.” John Gray, author of Men Are
From Mars, Women Are From Venus
“Richard’s brilliant book redefines the
meaning of well-being for the 21st
century. A must read!” Patricia Aburdene,
author of Megatrends 2010: The Rise of
Conscious Capitalism and Conscious Money.
“A brilliant book that will challenge your
understanding of who you are and the
world in which you live. Highly
recommended.” John Mackey, co-Founder
and co-CEO, Whole Foods Market.
Publication Date: August 2016
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
18
What prevents us from finding
well-being at work?
I am going to focus on these two in this presentation:
 The culture of the organization
 The character and behaviour of our boss
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
19
MY SPEECH TODAY
HOW TO CREATE
A VALUES-DRIVEN CULTURE
MEASURING CULTURAL WELL-BEING
IN AN ORGANIZATION
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
20
Cultural Well-Being Indicator for Organizations
Levels of Well-being
Service to Humanity and the Planet
Social Responsibility, Future Generations, Long-Term
Perspective, Ethics, Compassion, Humility.
Strategic Alliances and Partnerships
Environmental Awareness, Community Involvement,
Employee Fulfilment, Coaching/Mentoring.
Building Internal Community
Shared Values, Vision, Commitment, Integrity,
Trust, Passion, Creativity, Openness, Transparency.
Continuous Renewal and Learning
Accountability, Adaptability, Empowerment, Teamwork,
Goals Orientation, Personal Growth.
High Performance
Systems, Processes, Quality, Best Practices,
Achievement, Pride in Performance.
Harmonious Relationships
Loyalty, Open Communication, Customer Satisfaction,
Collegiality, Friendship, Harmony.
Financial Stability
Financial Stability, Shareholder Value, Organisational
Growth, Employee Health, Safety.
`
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
21
Cultural Well-Being Indicator
 Higher is only better if all the previous levels have
positive values indicators.
Well-Being Inhibitors
 The presence of limiting values at the financial
stability, harmonious relationships and high
performance levels can lower the overall level of
cultural well-being in an organization.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
22
Cultural Well-Being Inhibitors
Well-being Inhibitors
High Performance
Bureaucracy, Hierarchy, Complacency, Arrogance,
Confusion, Power-seeking, Silo Mentality
Harmonious Relationships
Blame, Manipulation, Internal Competition, Empire
Building, Internal Politics.
Financial Stability
Control, Micro-management, Greed, Demanding,
Exploitation, Job Insecurity, Short-term focus
`
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
23
1. Customer satisfaction
2. Making a difference
3. Commitment
4. Employee fulfilment
5. Continuous improvement
6. Humour/fun
7. Shared vision
8. Customer collaboration
9. Balance (home/work)
10. Teamwork
CULTURAL WELL-BEING OF ORGANIZATION “A”
`
Top ten current culture values
Cultural Entropy = 7%
93%
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
24
CULTURAL WELL-BEING OF ORGANIZATION “B”
`
1. Long hours(L)
2. Confusion (L)
3. Short-term focus (L)
4. Blame (L)
5. Information hoarding (L)
6. Manipulation (L)
7. Hierarchy (L)
8. Results orientation
9. Bureaucracy (L)
10. Quality
Top ten current culture values
Cultural Entropy = 47%
53%
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
25
Customer satisfaction
Making a difference
Commitment
Employee fulfilment
Continuous improvement
Humour/fun
Shared vision
Customer collaboration
Balance (home/work)
Teamwork
ORGANIZATION “A”
Long hours(L)
Confusion (L)
Short-term focus (L)
Blame (L)
Information hoarding (L)
Manipulation (L)
Hierarchy (L)
Results orientation
Bureaucracy (L)
Quality
ORGANIZATION “B”
High Well-
being and Low
Cultural Well-
being
93%
Low Well-being
and High
Cultural Well-
being
53%
WHICH ORGANIZATION WOULD BE THE LEAST STRESSFUL TO WORK IN
Stress
Inducing
Values
No
Stress
Inducing
Values
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
26
MY SPEECH TODAY
HOW TO CREATE
A VALUES-DRIVEN CULTURE
FULL CULTURAL VALUES ASSESSMENT
RESULTS FOR ORGANIZATIONS
“A” AND “B”
Organization “A” (19 people)
customer satisfaction 13 2(O)
making a difference 13 6(S)
commitment 10 5(I)
employee fulfilment 10 6(O)
continuous improvement 9 4(O)
humour/ fun 9 5(O)
shared vision 9 5(O)
customer collaboration 8 6(O)
balance (home/work) 6 4(O)
teamwork 6 4 (R)
customer satisfaction 12 2(O)
continuous improvement 10 4(O)
employee fulfilment 10 6(O)
making a difference 9 6(S)
shared vision 9 5(O)
continuous learning 8 4(O)
accountability 6 4(R)
innovation 6 4(O)
teamwork 6 4(R)
trust 6 5(R)
Values PlotCopyright 2015 Barrett Values Centre
I = Individual
R = Relationship
Black Underline = PV & CC
Orange = PV, CC & DC
Orange = CC & DC
Blue = PV & DC
P = Positive
L = Potentially Limiting (white circle)
O = Organisational
S = Societal
Matches
PV - CC 4
CC - DC 6
PV - DC 4
Cultural Entropy:
Current Culture
7%
family 15 2(R)
making a difference 13 6(S)
humour/ fun 11 5(I)
well-being 11 6(I)
continuous learning 10 4(I)
commitment 8 5(I)
accountability 7 4(R)
financial stability 7 1(I)
trust 7 5(R)
compassion 6 7(R)
Level Personal Values (PV) Current Culture Values (CC) Desired Culture Values (DC)
7
6
5
4
3
2
1
IRS (P)=6-4-1 IRS (L)=0-0-0 IROS (P)=1-1-8-1 IROS (L)=0-0-0-0 IROS (P)=0-3-6-1 IROS (L)=0-0-0-0
Organization “A” (19 people)
Personal Values
Values DistributionCopyright 2015 Barrett Values Centre
Positive Values
Potentially Limiting Values
Current Culture
Values
Desired Culture
Values
C
T
S 2
1
3
4
5
6
7
C = Common Good
T = Transformation
S = Self-Interest
0%
0%
0%
5%
14%
9%
21%
25%
17%
9%
0% 20% 40% 60%
1
2
3
4
5
6
7
2%
0%
5%
6%
10%
4%
20%
28%
24%
1%
0% 20% 40% 60%
1
2
3
4
5
6
7
0%
0%
0%
5%
9%
10%
27%
23%
22%
4%
0% 20% 40% 60%
1
2
3
4
5
6
7
CTS = 51-21-28 CTS = 53-20-27 CTS = 49-27-24
Cultural Entropy = 0%
Cultural Entropy = 7%
Cultural Entropy = 0%
Low level of
Cultural Entropy
= High level of
Employee
Engagement
26%
46%
28%
25%
48%
27%
26%
50%
24%
Organization “B” (35 people)
confusion (L) 15 3(O)
long hours (L) 12 3(O)
short-term focus (L) 11 1(O)
blame (L) 10 2(R)
information hoarding (L) 9 3(R)
manipulation (L) 8 2(R)
hierarchy (L) 8 3(O)
results orientation 7 3(O)
bureaucracy (L) 6 3(O)
quality 6 3(O)
continuous improvement 11 4(O)
information sharing 10 4(O)
quality 9 3(O)
customer satisfaction 8 2(O)
teamwork 8 4(R)
accountability 7 4(R)
professionalism 7 3(O)
efficiency 6 3(O)
balance (home/work) 6 4(O)
continuous learning 6 4(O)
Values PlotCopyright 2016 Barrett Values Centre
I = Individual
R = Relationship
Black Underline = PV & CC
Orange = PV, CC & DC
Orange = CC & DC
Blue = PV & DC
P = Positive
L = Potentially Limiting (white circle)
O = Organisational
S = Societal
Matches
PV - CC 0
CC - DC 1
PV - DC 2
Cultural Entropy:
Current Culture
47%
commitment 26 5(I)
honesty 12 5(I)
integrity 9 5(I)
adaptability 8 4(I)
continuous learning 8 4(I)
responsibility 8 4(I)
cooperation 8 5(R)
efficiency 7 3(I)
family 6 2(R)
humour/ fun 6 5(I)
Level Personal Values (PV) Current Culture Values (CC) Desired Culture Values (DC)
7
6
5
4
3
2
1
IRS (P)=9-3-0 IRS (L)=0-0-0 IROS (P)=0-0-3-0 IROS (L)=0-3-5-0 IROS (P)=0-3-8-0 IROS (L)=0-0-0-0
Organization “B” (35 people)
Personal Values
Values DistributionCopyright 2016 Barrett Values Centre
Positive Values
Potentially Limiting Values
Current Culture
Values
Desired Culture
Values
C
T
S 2
1
3
4
5
6
7
C = Common Good
T = Transformation
S = Self-Interest
2%
0%
0%
6%
10%
13%
21%
36%
7%
5%
0% 20% 40% 60%
1
2
3
4
5
6
7
11%
11%
25%
6%
6%
11%
16%
7%
5%
2%
0% 20% 40% 60%
1
2
3
4
5
6
7
2%
0%
0%
3%
10%
18%
32%
23%
9%
3%
0% 20% 40% 60%
1
2
3
4
5
6
7
CTS = 48-21-31 CTS = 14-16-70 CTS = 35-32-33
Cultural Entropy = 2% Cultural Entropy = 47% Cultural Entropy = 2%
High level of
Cultural Entropy
= Low level of
Employee
Engagement
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
31
MY SPEECH TODAY
HOW TO CREATE
A VALUES-DRIVEN CULTURE
WHAT IS CULTURAL ENTROPY?
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
32
What is Cultural Entropy?
 The amount of energy that is consumed in an organisation
doing unnecessary or unproductive work
that does not add value.
 It is a measure of the conflict, friction and frustration that
employees encounter in their day-to-day activities that
prevent the organisation from operating at peak
performance and cause employees to experience stress.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
33
Cultural entropy significantly impacts employee engagement.
25%
35%
45%
55%
65%
75%
85%
0% 5% 10% 15% 20% 25% 30%
Cultural Entropy
EmployeeEngagement
Low Entropy =
High Engagement
High Entropy =
Low Engagement
Cultural Entropy and Employee Engagement
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
34
Cultural Entropy and Employee Engagement
Cultural Entropy Most employees
are ….
10% or less Highly Engaged
11% to 20% Engaged
21% to 30% Becoming Disengaged
31% to 40% Disengaged
41% or more Highly Disengaged
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
35
 Cultural entropy is a function of the
personal entropy of the current leaders of
an organisation and institutional legacy of
personal entropy of past leaders as
embedded in the structures, systems,
policies and procedures.
How Does Cultural Entropy Arise?
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
36
What is Personal Entropy?
 Personal entropy is the amount of fear-driven
energy that a person expresses in his or her
day-to-day interactions with other people.
It is a measure of the lack of personal well-
being and personal mastery skills. Fear-driven
energy arises from the conscious and
subconscious fear-based beliefs of the ego
about meeting its deficiency needs.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
37
MY SPEECH TODAY
HOW TO CREATE
A VALUES-DRIVEN CULTURE
MEASURING PERSONAL ENTROPY
OF THE LEADERS
Personal Development
Development Levels
Service to Humanity and the Planet
Compassion, Humility, Forgiveness, Ethics, Future
Generations, Wisdom, Ease with Uncertainty.
Making a Difference in the Community
Actualising Meaning, Collaboration, Intuition,
Mentoring, Empathy, Community Involvement.
Finding Meaning in Existence
Integrity, Authenticity, Creativity, Passion, Honesty,
Trust, Fairness, Generosity, Humour/fun.
Continuous Growth and Development
Adaptability, Continuous Improvement, Courage,
Autonomy, Independence, Freedom.
Building a Sense of Self Worth
Pride in Self, Self-Reliant, Positive Self-image, Being
the best, achievement, recognition.
Harmonious Relationships
Family, Friendship, Belonging, Caring, Open
Communication, Listening.
Physical Survival and Safety
Health, Nutrition, Financial Stability, Self-Discipline,
Job security, Wealth.
`
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
39
Personal Development Indicator
 Each level corresponds to a separate stage of
psychological development. See Annex.
 Higher is only better if all the previous levels have
been mastered—have positive values indicators.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
40
Personal Development Inhibitors
 The presence of limiting values at the
survival, relationships and self-worth
levels can lower the overall level of
personal well-being.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
41
Personal Development Inhibitors
Well-being Inhibitors
Building a Sense of Self-worth
Complacency, Arrogance, Image, Power-seeking,
Status-seeking, Boasting, Lack of Confidence.
Harmonious Relationships
Blame, Being Liked, Manipulation, Jealousy,
Neediness, Relationship insecurity, Demanding.
Physical Survival and Safety
Control, Caution, Risk-averse, Greed, Job
Insecurity, Short-term focus, Impatience.
`
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
42
PERSONAL DEVELOPMENT OF LEADER “A”
`
Top ten values based on
Feedback from collaborators
Personal Entropy = 8%
1. Vision
2. Appreciative
3. Enthusiasm
4. Making a difference
5. Global perspective
6. Accessible
7. Authentic
8. Balance home/work
9. Experience
10. Wisdom
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
43
PERSONAL DEVELOPMENT OF LEADER “B”
`
1. Long hours(L)
2. Confusion (L)
3. Short-term focus (L)
4. Blame (L)
5. Information hoarding (L)
6. Manipulation (L)
7. Hierarchy (L)
8. Results orientation
9. Bureaucracy (L)
10. Quality
Personal Entropy = 27%
Top ten values based on
Feedback from collaborators
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
44
Vision
Appreciative
Enthusiasm
Making a difference
Global perspective
Accessible
Authentic
Balance home/work
Experience
Wisdom
LEADER “A”
Long hours(L)
Quality conscious
Drive and determination
Ambitious
Commitment
Cautious (L)
Reliable
Achievement
Demanding (L)
Internally competitive (L)
LEADER “B”
Personal
Entropy
8%
Personal
Entropy
27%
WHICH LEADER WOULD BE THE LEAST STRESSFUL TO WORK FOR
Stress
Inducing
Values
No
Stress
Inducing
Values
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
45
What Low Entropy Leaders Focus on …
Based on 3600 Leadership Values Feedback
carried out on 100 leaders from 19 countries (2008-2010)
Commitment
Controlling (L)
Ambitious
Results orientation
Demanding (L)
Experience
Goals orientation
Authoritarian (L)
Humor/fun
Power (L)
Commitment
Positive attitude
Accessible
Teamwork
Trustworthy
Integrity
Accountability
Customer satisfaction
Enthusiasm
Fairness
Low Entropy
Leaders (0-6%)
High Entropy
Leaders (21%+)
Values that address employees needs and
create internal cohesion
Internal
Cohesion
Focus
Self-
Esteem
Focus
Stress
Inducing
Values
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
46
The Three Mantras of Organizational Performance
Cultural Capital is the new frontier of
competitive advantage.
Mantras Implications
The Culture of an organizations is a
reflection of leadership consciousness
Measurement matters. If you can
measure it, you can manage it.
Who you are and what your organization
stands for is vitally important.
Organizational transformation begins with
the personal transformation of the leaders
You can make the evolution of
consciousness, conscious
Focus on Vision, Mission and Values
Begins with Leading Self
Measure and Map the Values
continuous learning 11 Level 4
generosity 11 Level 5
commitment 10 Level 5
positive attitude 10 Level 5
vision 10 Level 7
ambitious 9 Level 3
making a difference 8 Level 6
results orientation 8 Level 3
honesty 7 Level 5
integrity 7 Level 5
intuition 7 Level 6
leadership developer 7 Level 6
1. customer satisfaction 16 Level 2
2. commitment 11 Level 5
3. continuous learning 11 Level 4
4. making a difference 11 Level 6
5. global perspective 9 Level 3
6. mentoring 9 Level 6
7. enthusiasm 8 Level 5
8. leadership development 8 Level 6
9. integrity 7 Level 5
10. open communication 7 Level 2
11. optimism 7 Level 5
12. shared values 7 Level 5
Low Personal Entropy of Leader Creates Low Cultural
Entropy Organization
Cultural Entropy 7%Personal Entropy 9%
Cultural ValuesLeader’s Values
The culture of
an organisation
is a reflection
of leadership
consciousness.
CVA Current Culture
PL= 12-0 | IROS (P)= 4-2-5-1 | IROS (L)= 0-0-0-0
Internal
Cohesion
LVA Feedback 27 Assessors
PL = 12-0 | IRO (P) = 9-1-2 | IRO (L) = 0-0-0
Internal
Cohesion
The culture of
an organisation
is a reflection
of leadership
consciousness.
LV A Feedback 14 Assessors
PL = 1-9 | IRO (P) = 1-0-0 | IRO (L) = 1-8-0
High Personal Entropy of Leader Creates High Cultural
Entropy Organization
power (L) 11 Level 3
blame (L) 10 Level 2
demanding (L) 10 Level 2
manipulative (L) 10 Level 2
experience 9 Level 3
controlling (L) 8 Level 1
arrogant (L) 7 Level 3
authoritarian (L) 6 Level 1
exploitative (L) 6 Level 1
ruthless (L) 6 Level 1
1. short-term focus (L) 13 Level 1
2. blame (L) 11 Level 2
3. manipulation (L) 10 Level 2
4. caution (L) 7 Level 1
5. cynicism (L) 7 Level 3
6. bureaucracy (L) 6 Level 3
7. control (L) 6 Level 1
8. cost reduction 5 Level 1
9. empire building (L) 5 Level 2
10. image (L) 5 Level 3
11. long hours (L) 5 Level 3
CVA Current Culture
PL= 1-10 | IROS (P)= 0-0-1-0 | IROS (L)= 2-4-4-0
Cultural Entropy 38%Personal Entropy 64%
Cultural ValuesLeader’s Values
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
49
How to Measure Personal Entropy?
LEADER’S VALUES
Which of the following values/behaviours
most reflect how you operate? Pick ten.
ASSESSOR’S OBSERVED VALUES OF LEADER
Which of the following values/behaviours
most reflect how Leader “X” operates? Pick
ten.
http://www.valuescentre.com/our-products/products-
leaders/leadership-values-assessment-lva
LEADERSHIP VALUES ASSESSMENT
long hours (L) 16 3(I)
quality conscious 13 3(O)
drive and determination 12 4(I)
analytical 10 3(I)
commitment 10 5(I)
cautious (L) 8 1(I)
reliable 8 3(R)
achievement 7 3(I)
demanding (L) 7 2(R)
internally competitive (L) 6 2(R)
strategic thinker 6 4(I)
High Entropy Leader (20 Assessors)
Matches 3
adaptability 4(I)
connecting with stakeholders 6(R)
drive and determination 4(I)
goals orientation 4(O)
innovative 4(I)
long hours (L) 3(I)
making a difference 6(O)
strategic thinker 4(I)
vision 7(I)
win-win partnerships 6(O)
Level Leader’s Perspective Observed Values by Assessors
7
6
5
4
3
2
1
PL= 9-1 | IROS (P)=5-1-3-0 | IROS (L)=1-0-0-0 PL= 7-4 | IROS (P)=5-1-1-0 | IROS (L)=2-2-0-0
Orange=Values Match
P=Positive
L=Potentially Limiting (white circle)
I=Individual
R=Relationship
O=Organisational
S=Societal
Entropy = 27%
10%
50%
30%
10%
0% 20% 40% 60%
1
2
3
4
5
6
7
CTS = 40-50-10
Entropy = 10%
CTS = 20-20-60
Entropy = 27%
Leader’s
perspective
High Entropy Leader (20 Assessors)
Positive Values
Potentially Limiting Values
Observed Values by
Assessors
C
T
S
C=Common Good
T=Transformation
S=Self-Interest
9%
8%
10%
1%
7%
25%
20%
12%
5%
3%
0% 20% 40% 60%
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
52
MY SPEECH TODAY
HOW TO CREATE
A VALUES-DRIVEN CULTURE
MEASURING WELL BEING AT WORK
CULTURAL TRANSFORMATION TOOLS
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
53
Cultural Well-being and Cultural Entropy
CULTURAL TRANSFORMATION TOOLS FOR
ORGANIZATIONS
Cultural Values Assessment
Cultural Evolution Report
Espoused Values Analysis
Small Group (Team) Assessment
Merger/Compatibility Report
Customer Values Assessment
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
54
Individual Well-being and Personal Entropy
CULTURAL TRANSFORMATION TOOLS
FOR INDIVIDUALS
Self Assessment
Personal Values Assessment
Individual Values Assessment
Feedback Assessment
Individual Development Report
Leadership Development Report
Leadership Values Assessment
How aligned
I am with my
work place
culture.
Measures
personal
entropy.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
55
Cultural Transformation
“Richard Barrett has made
extraordinary contributions to
our understanding of
organisational values and
culture. His frame-works for
measuring culture and enabling
whole system change are
elegant. His reservoir of know-
ledge is vast and his connection
to timeless wisdom is profound.”
Raj Sisodia, Co-founder and co-
chairman of Conscious
Capitalism Inc. and Professor
of Global Business, Babson
College, USA.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
56
For more information:
Go to: www.valuescentre.com or www.richardbarrett.net
Contact Me: richard@valuescentre.com
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
57
MY SPEECH TODAY
HOW TO CREATE
A VALUES-DRIVEN CULTURE
ANNEX
STAGES OF PSYCHOLOGICAL
DEVELOPMENT
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
58
A personal journey
Every person is on an
evolutionary journey of
psychological development.
Surviving
Conforming
Differentiating
Individuating
Self-actualizing
Integrating
Serving
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
59
Stages, Levels and World Views
 We grow in stages of psychological
development
 We operate at levels of consciousness
 We live inside (are embedded in)
cultural world views
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
60
Levels of Consciousness
All things being normal, the level of
consciousness we operate from will
correspond to the stage of
psychological development
we have reached.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
61
Stages and Levels
Stages Levels of Consciousness
Serving SERVICE
Integrating MAKING A DIFFERENCE
Self-actualising INTERNAL COHESION
Individuating TRANSFORMATION
Differentiating SELF-ESTEEM
Conforming RELATIONSHIP
Surviving SURVIVAL
EvolutionofPersonalConsciousness
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
62
Stages of Psychological Development
Surviving
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
63
Stages of Psychological Development
INFANCY
0-2 Years Old
Staying alive!
LEARNING TO CONTROL
Ability to get basic
physiological needs met.
Surviving
Stage Motivation
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
64
Stages of Psychological Development
Conforming
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
65
Stages of Psychological Development
Conforming
Stage Motivation
CHILDHOOD
3-7 Years Old
Keeping safe and secure!
LEARNING TO BE LOVED
Ability to feel accepted and
sense of belonging.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
66
Stages of Psychological Development
Differentiating
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
67
Stages of Psychological Development
Differentiating
Stage Motivation
TEENAGER +
8-24Years Old
Distinguishing yourself!
LEARNING TO BE RECOGNIZED
Ability to feel respected
and recognized by others.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
68
Stages of Psychological Development
INDIVIDUATING
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
69
Stages of Psychological Development
INDIVIDUATING
Stage Motivation
YOUNG ADULT
25-39 Years Old
Releasing your fears!
ACCOUNTABILITY
Finding freedom and
autonomy to understand
who you really are.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
70
Stages of Psychological Development
SELF-ACTUALIZING
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
71
Stages of Psychological Development
SELF-ACTUALIZING
Stage Motivation
ADULTHOOD
40-49 Years Old
Becoming who you are!
SELF-EXPRESSION
Ability to satisfy your
desire for meaning
and purpose.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
72
Stages of Psychological Development
INTEGRATING
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
73
Stages of Psychological Development
INTEGRATING
Stage Motivation
MATURE ADULT
50-59 Years Old
Aligning with others!
CONNECTION
Ability to satisfy the desire
to make a difference
in your world.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
74
Stages of Psychological Development
SERVING
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
75
Stages of Psychological Development
SERVING
Stage Motivation
SENIOR
60+ Years Old
Finding fulfilment!
CONTRIBUTION
Ability to satisfy your
desire to serve the
greater good.
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
76
MY SPEECH TODAY
HOW TO CREATE
A VALUES-DRIVEN CULTURE
UNDERSTANDING
EGO-SOUL DYNAMICS
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
77
Stages of Psychological Development
Ego
Development
Ego-Soul Alignment
Soul
Emergence
SURVIVING
CONFORMING
DIFFERENTIATING
INDIVIDUATING
SELF-ACTUALIZING
INTEGRATING
SERVING
PSYCHOLOGICALDEVELOPMENT
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
78
Mastering surviving prepares you for Self-actualizing
Individuating
Integrating
Differentiating
Conforming
Surviving
Stages of Development
Serving
Self-actualizing
SOUL
EGO
Control
If you have fears about surviving
you will not be able to self-express
Self-expressionEGO-SOUL
ALIGNMENT
No existential fears
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
79
Mastering conforming prepares you for Integrating
SOUL
EGO
Belonging
If you have fears about being accepted
you will not be able to connect
Connecting
Individuating
Integrating
Differentiating
Conforming
Surviving
Stages of Development
Serving
Self-actualizing
SOUL
EGO
EGO-SOUL
ALIGNMENT
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
80
Mastering differentiating prepares you for Serving
SOUL
EGO
Recognition
If you have fears about your self-worth
you will not be able to contribute
Contributing
Individuating
Integrating
Differentiating
Conforming
Surviving
Stages of Development
Serving
Self-actualizing
SOUL
EGO
EGO-SOUL
ALIGNMENT
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
81
A failure to master to ego stages of
development results in mental and
physical disorders when you reach the
soul stages of activation.

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Measuring well being at work (version 3)

  • 1. Measuring Well-Being at Work Richard Barrett
  • 2. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 2 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE WHO AM I?
  • 3. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 3 Who am I? Chairman and Founder of the Barrett Values Centre (www.richardbarrett.net) OUR MISSION To support leaders in building positive values-driven organizations. OUR VISION To create a positive values-driven society.
  • 4. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 4 … powerful metrics to support leaders in building values- driven organizations and values-driven societies. provides … Phil Clothier, CEO of Barrett Values Centre.
  • 5. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 5 Key Stats: Founder: Richard Barrett Since: 1997 Scale: Over 6000 organisations use CTT assessments in 94 counties Values Assessments for: Individuals, Leaders (360°), Teams Corporations, Governments, NGOs, Schools, Communities and Nations Global Network: Over 5,000 Certified Practitioners and Consultants Supporting Leaders in Building Values-Driven Organisations
  • 6. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 6 THE SECTORS WE WORK IN: • Agriculture / forestry / fishing • Banking / Financial Services • Central / Local Government • Chemical and pharma • Construction • Education / University • Fast Moving Consumer Goods • Food and drink • Healthcare • Hospitality / Entertainment / Tourism • IT/ Telecoms/ Electronics • Manufacturing • Media/Film/TV/Publishing • Military • NGO / Not for profit • Oil/gas/mining • Police & Justice • Professional Services • Retail and wholesale • Scientific / Technical / Engineering • Scientific and technical • Social housing • Transportation
  • 7. My Books 1998 2006 2010 20111995 2012 2013 2014 2015 2016
  • 8. Books about Personal Transformation 1995 2012
  • 9. Books about Organizational Transformation 1998 2006 2013
  • 10. Books about National Transformation 2011 2015
  • 12. Books about Psychology These are the books I will be referring to in this presentation. 2013 2014
  • 13. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 13 What the reviewers are saying: “Richard Barrett has made extraordinary contributions to our understanding of organisational values and culture. His frameworks for measuring culture and enabling whole system change are elegant. His reservoir of know- ledge is vast and his connection to timeless wisdom is profound.” Raj Sisodia, Co-founder and co- chairman of Conscious Capitalism Inc. and Professor of Global Business, Babson College, USA.
  • 14. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 14 What the reviewers are saying: This is not a book about coaching per se, it is about the framework of human development that coaches need to be familiar with to facilitate the full emergence of their client’s potential. “I rarely do reviews, but This one blows everything out of the park. It provides a frighteningly accurate and scientifically grounded framework that explains the entire process of human consciousness development, with practical tools especially for coaches. Coaching aside, Every human being needs to read this. Period.” Pang on Amazon.co.uk
  • 15. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 15 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE MEASURING WELL-BEING AT WORK
  • 16. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 16 What prevents us from finding well-being at work? Our own lack of internal alignment—ego soul dynamics. Issues we have with regard to our unmet survival, relationship and self-esteem needs, and  The culture of the organization  The character and behaviour of our boss
  • 17. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 17 If you want to know about ego-soul dynamics … “A brilliant synthesis of the psychology of the future.” John Gray, author of Men Are From Mars, Women Are From Venus “Richard’s brilliant book redefines the meaning of well-being for the 21st century. A must read!” Patricia Aburdene, author of Megatrends 2010: The Rise of Conscious Capitalism and Conscious Money. “A brilliant book that will challenge your understanding of who you are and the world in which you live. Highly recommended.” John Mackey, co-Founder and co-CEO, Whole Foods Market. Publication Date: August 2016
  • 18. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 18 What prevents us from finding well-being at work? I am going to focus on these two in this presentation:  The culture of the organization  The character and behaviour of our boss
  • 19. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 19 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE MEASURING CULTURAL WELL-BEING IN AN ORGANIZATION
  • 20. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 20 Cultural Well-Being Indicator for Organizations Levels of Well-being Service to Humanity and the Planet Social Responsibility, Future Generations, Long-Term Perspective, Ethics, Compassion, Humility. Strategic Alliances and Partnerships Environmental Awareness, Community Involvement, Employee Fulfilment, Coaching/Mentoring. Building Internal Community Shared Values, Vision, Commitment, Integrity, Trust, Passion, Creativity, Openness, Transparency. Continuous Renewal and Learning Accountability, Adaptability, Empowerment, Teamwork, Goals Orientation, Personal Growth. High Performance Systems, Processes, Quality, Best Practices, Achievement, Pride in Performance. Harmonious Relationships Loyalty, Open Communication, Customer Satisfaction, Collegiality, Friendship, Harmony. Financial Stability Financial Stability, Shareholder Value, Organisational Growth, Employee Health, Safety. `
  • 21. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 21 Cultural Well-Being Indicator  Higher is only better if all the previous levels have positive values indicators. Well-Being Inhibitors  The presence of limiting values at the financial stability, harmonious relationships and high performance levels can lower the overall level of cultural well-being in an organization.
  • 22. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 22 Cultural Well-Being Inhibitors Well-being Inhibitors High Performance Bureaucracy, Hierarchy, Complacency, Arrogance, Confusion, Power-seeking, Silo Mentality Harmonious Relationships Blame, Manipulation, Internal Competition, Empire Building, Internal Politics. Financial Stability Control, Micro-management, Greed, Demanding, Exploitation, Job Insecurity, Short-term focus `
  • 23. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 23 1. Customer satisfaction 2. Making a difference 3. Commitment 4. Employee fulfilment 5. Continuous improvement 6. Humour/fun 7. Shared vision 8. Customer collaboration 9. Balance (home/work) 10. Teamwork CULTURAL WELL-BEING OF ORGANIZATION “A” ` Top ten current culture values Cultural Entropy = 7% 93%
  • 24. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 24 CULTURAL WELL-BEING OF ORGANIZATION “B” ` 1. Long hours(L) 2. Confusion (L) 3. Short-term focus (L) 4. Blame (L) 5. Information hoarding (L) 6. Manipulation (L) 7. Hierarchy (L) 8. Results orientation 9. Bureaucracy (L) 10. Quality Top ten current culture values Cultural Entropy = 47% 53%
  • 25. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 25 Customer satisfaction Making a difference Commitment Employee fulfilment Continuous improvement Humour/fun Shared vision Customer collaboration Balance (home/work) Teamwork ORGANIZATION “A” Long hours(L) Confusion (L) Short-term focus (L) Blame (L) Information hoarding (L) Manipulation (L) Hierarchy (L) Results orientation Bureaucracy (L) Quality ORGANIZATION “B” High Well- being and Low Cultural Well- being 93% Low Well-being and High Cultural Well- being 53% WHICH ORGANIZATION WOULD BE THE LEAST STRESSFUL TO WORK IN Stress Inducing Values No Stress Inducing Values
  • 26. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 26 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE FULL CULTURAL VALUES ASSESSMENT RESULTS FOR ORGANIZATIONS “A” AND “B”
  • 27. Organization “A” (19 people) customer satisfaction 13 2(O) making a difference 13 6(S) commitment 10 5(I) employee fulfilment 10 6(O) continuous improvement 9 4(O) humour/ fun 9 5(O) shared vision 9 5(O) customer collaboration 8 6(O) balance (home/work) 6 4(O) teamwork 6 4 (R) customer satisfaction 12 2(O) continuous improvement 10 4(O) employee fulfilment 10 6(O) making a difference 9 6(S) shared vision 9 5(O) continuous learning 8 4(O) accountability 6 4(R) innovation 6 4(O) teamwork 6 4(R) trust 6 5(R) Values PlotCopyright 2015 Barrett Values Centre I = Individual R = Relationship Black Underline = PV & CC Orange = PV, CC & DC Orange = CC & DC Blue = PV & DC P = Positive L = Potentially Limiting (white circle) O = Organisational S = Societal Matches PV - CC 4 CC - DC 6 PV - DC 4 Cultural Entropy: Current Culture 7% family 15 2(R) making a difference 13 6(S) humour/ fun 11 5(I) well-being 11 6(I) continuous learning 10 4(I) commitment 8 5(I) accountability 7 4(R) financial stability 7 1(I) trust 7 5(R) compassion 6 7(R) Level Personal Values (PV) Current Culture Values (CC) Desired Culture Values (DC) 7 6 5 4 3 2 1 IRS (P)=6-4-1 IRS (L)=0-0-0 IROS (P)=1-1-8-1 IROS (L)=0-0-0-0 IROS (P)=0-3-6-1 IROS (L)=0-0-0-0
  • 28. Organization “A” (19 people) Personal Values Values DistributionCopyright 2015 Barrett Values Centre Positive Values Potentially Limiting Values Current Culture Values Desired Culture Values C T S 2 1 3 4 5 6 7 C = Common Good T = Transformation S = Self-Interest 0% 0% 0% 5% 14% 9% 21% 25% 17% 9% 0% 20% 40% 60% 1 2 3 4 5 6 7 2% 0% 5% 6% 10% 4% 20% 28% 24% 1% 0% 20% 40% 60% 1 2 3 4 5 6 7 0% 0% 0% 5% 9% 10% 27% 23% 22% 4% 0% 20% 40% 60% 1 2 3 4 5 6 7 CTS = 51-21-28 CTS = 53-20-27 CTS = 49-27-24 Cultural Entropy = 0% Cultural Entropy = 7% Cultural Entropy = 0% Low level of Cultural Entropy = High level of Employee Engagement 26% 46% 28% 25% 48% 27% 26% 50% 24%
  • 29. Organization “B” (35 people) confusion (L) 15 3(O) long hours (L) 12 3(O) short-term focus (L) 11 1(O) blame (L) 10 2(R) information hoarding (L) 9 3(R) manipulation (L) 8 2(R) hierarchy (L) 8 3(O) results orientation 7 3(O) bureaucracy (L) 6 3(O) quality 6 3(O) continuous improvement 11 4(O) information sharing 10 4(O) quality 9 3(O) customer satisfaction 8 2(O) teamwork 8 4(R) accountability 7 4(R) professionalism 7 3(O) efficiency 6 3(O) balance (home/work) 6 4(O) continuous learning 6 4(O) Values PlotCopyright 2016 Barrett Values Centre I = Individual R = Relationship Black Underline = PV & CC Orange = PV, CC & DC Orange = CC & DC Blue = PV & DC P = Positive L = Potentially Limiting (white circle) O = Organisational S = Societal Matches PV - CC 0 CC - DC 1 PV - DC 2 Cultural Entropy: Current Culture 47% commitment 26 5(I) honesty 12 5(I) integrity 9 5(I) adaptability 8 4(I) continuous learning 8 4(I) responsibility 8 4(I) cooperation 8 5(R) efficiency 7 3(I) family 6 2(R) humour/ fun 6 5(I) Level Personal Values (PV) Current Culture Values (CC) Desired Culture Values (DC) 7 6 5 4 3 2 1 IRS (P)=9-3-0 IRS (L)=0-0-0 IROS (P)=0-0-3-0 IROS (L)=0-3-5-0 IROS (P)=0-3-8-0 IROS (L)=0-0-0-0
  • 30. Organization “B” (35 people) Personal Values Values DistributionCopyright 2016 Barrett Values Centre Positive Values Potentially Limiting Values Current Culture Values Desired Culture Values C T S 2 1 3 4 5 6 7 C = Common Good T = Transformation S = Self-Interest 2% 0% 0% 6% 10% 13% 21% 36% 7% 5% 0% 20% 40% 60% 1 2 3 4 5 6 7 11% 11% 25% 6% 6% 11% 16% 7% 5% 2% 0% 20% 40% 60% 1 2 3 4 5 6 7 2% 0% 0% 3% 10% 18% 32% 23% 9% 3% 0% 20% 40% 60% 1 2 3 4 5 6 7 CTS = 48-21-31 CTS = 14-16-70 CTS = 35-32-33 Cultural Entropy = 2% Cultural Entropy = 47% Cultural Entropy = 2% High level of Cultural Entropy = Low level of Employee Engagement
  • 31. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 31 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE WHAT IS CULTURAL ENTROPY?
  • 32. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 32 What is Cultural Entropy?  The amount of energy that is consumed in an organisation doing unnecessary or unproductive work that does not add value.  It is a measure of the conflict, friction and frustration that employees encounter in their day-to-day activities that prevent the organisation from operating at peak performance and cause employees to experience stress.
  • 33. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 33 Cultural entropy significantly impacts employee engagement. 25% 35% 45% 55% 65% 75% 85% 0% 5% 10% 15% 20% 25% 30% Cultural Entropy EmployeeEngagement Low Entropy = High Engagement High Entropy = Low Engagement Cultural Entropy and Employee Engagement
  • 34. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 34 Cultural Entropy and Employee Engagement Cultural Entropy Most employees are …. 10% or less Highly Engaged 11% to 20% Engaged 21% to 30% Becoming Disengaged 31% to 40% Disengaged 41% or more Highly Disengaged
  • 35. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 35  Cultural entropy is a function of the personal entropy of the current leaders of an organisation and institutional legacy of personal entropy of past leaders as embedded in the structures, systems, policies and procedures. How Does Cultural Entropy Arise?
  • 36. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 36 What is Personal Entropy?  Personal entropy is the amount of fear-driven energy that a person expresses in his or her day-to-day interactions with other people. It is a measure of the lack of personal well- being and personal mastery skills. Fear-driven energy arises from the conscious and subconscious fear-based beliefs of the ego about meeting its deficiency needs.
  • 37. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 37 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE MEASURING PERSONAL ENTROPY OF THE LEADERS
  • 38. Personal Development Development Levels Service to Humanity and the Planet Compassion, Humility, Forgiveness, Ethics, Future Generations, Wisdom, Ease with Uncertainty. Making a Difference in the Community Actualising Meaning, Collaboration, Intuition, Mentoring, Empathy, Community Involvement. Finding Meaning in Existence Integrity, Authenticity, Creativity, Passion, Honesty, Trust, Fairness, Generosity, Humour/fun. Continuous Growth and Development Adaptability, Continuous Improvement, Courage, Autonomy, Independence, Freedom. Building a Sense of Self Worth Pride in Self, Self-Reliant, Positive Self-image, Being the best, achievement, recognition. Harmonious Relationships Family, Friendship, Belonging, Caring, Open Communication, Listening. Physical Survival and Safety Health, Nutrition, Financial Stability, Self-Discipline, Job security, Wealth. `
  • 39. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 39 Personal Development Indicator  Each level corresponds to a separate stage of psychological development. See Annex.  Higher is only better if all the previous levels have been mastered—have positive values indicators.
  • 40. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 40 Personal Development Inhibitors  The presence of limiting values at the survival, relationships and self-worth levels can lower the overall level of personal well-being.
  • 41. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 41 Personal Development Inhibitors Well-being Inhibitors Building a Sense of Self-worth Complacency, Arrogance, Image, Power-seeking, Status-seeking, Boasting, Lack of Confidence. Harmonious Relationships Blame, Being Liked, Manipulation, Jealousy, Neediness, Relationship insecurity, Demanding. Physical Survival and Safety Control, Caution, Risk-averse, Greed, Job Insecurity, Short-term focus, Impatience. `
  • 42. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 42 PERSONAL DEVELOPMENT OF LEADER “A” ` Top ten values based on Feedback from collaborators Personal Entropy = 8% 1. Vision 2. Appreciative 3. Enthusiasm 4. Making a difference 5. Global perspective 6. Accessible 7. Authentic 8. Balance home/work 9. Experience 10. Wisdom
  • 43. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 43 PERSONAL DEVELOPMENT OF LEADER “B” ` 1. Long hours(L) 2. Confusion (L) 3. Short-term focus (L) 4. Blame (L) 5. Information hoarding (L) 6. Manipulation (L) 7. Hierarchy (L) 8. Results orientation 9. Bureaucracy (L) 10. Quality Personal Entropy = 27% Top ten values based on Feedback from collaborators
  • 44. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 44 Vision Appreciative Enthusiasm Making a difference Global perspective Accessible Authentic Balance home/work Experience Wisdom LEADER “A” Long hours(L) Quality conscious Drive and determination Ambitious Commitment Cautious (L) Reliable Achievement Demanding (L) Internally competitive (L) LEADER “B” Personal Entropy 8% Personal Entropy 27% WHICH LEADER WOULD BE THE LEAST STRESSFUL TO WORK FOR Stress Inducing Values No Stress Inducing Values
  • 45. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 45 What Low Entropy Leaders Focus on … Based on 3600 Leadership Values Feedback carried out on 100 leaders from 19 countries (2008-2010) Commitment Controlling (L) Ambitious Results orientation Demanding (L) Experience Goals orientation Authoritarian (L) Humor/fun Power (L) Commitment Positive attitude Accessible Teamwork Trustworthy Integrity Accountability Customer satisfaction Enthusiasm Fairness Low Entropy Leaders (0-6%) High Entropy Leaders (21%+) Values that address employees needs and create internal cohesion Internal Cohesion Focus Self- Esteem Focus Stress Inducing Values
  • 46. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 46 The Three Mantras of Organizational Performance Cultural Capital is the new frontier of competitive advantage. Mantras Implications The Culture of an organizations is a reflection of leadership consciousness Measurement matters. If you can measure it, you can manage it. Who you are and what your organization stands for is vitally important. Organizational transformation begins with the personal transformation of the leaders You can make the evolution of consciousness, conscious Focus on Vision, Mission and Values Begins with Leading Self Measure and Map the Values
  • 47. continuous learning 11 Level 4 generosity 11 Level 5 commitment 10 Level 5 positive attitude 10 Level 5 vision 10 Level 7 ambitious 9 Level 3 making a difference 8 Level 6 results orientation 8 Level 3 honesty 7 Level 5 integrity 7 Level 5 intuition 7 Level 6 leadership developer 7 Level 6 1. customer satisfaction 16 Level 2 2. commitment 11 Level 5 3. continuous learning 11 Level 4 4. making a difference 11 Level 6 5. global perspective 9 Level 3 6. mentoring 9 Level 6 7. enthusiasm 8 Level 5 8. leadership development 8 Level 6 9. integrity 7 Level 5 10. open communication 7 Level 2 11. optimism 7 Level 5 12. shared values 7 Level 5 Low Personal Entropy of Leader Creates Low Cultural Entropy Organization Cultural Entropy 7%Personal Entropy 9% Cultural ValuesLeader’s Values The culture of an organisation is a reflection of leadership consciousness. CVA Current Culture PL= 12-0 | IROS (P)= 4-2-5-1 | IROS (L)= 0-0-0-0 Internal Cohesion LVA Feedback 27 Assessors PL = 12-0 | IRO (P) = 9-1-2 | IRO (L) = 0-0-0 Internal Cohesion
  • 48. The culture of an organisation is a reflection of leadership consciousness. LV A Feedback 14 Assessors PL = 1-9 | IRO (P) = 1-0-0 | IRO (L) = 1-8-0 High Personal Entropy of Leader Creates High Cultural Entropy Organization power (L) 11 Level 3 blame (L) 10 Level 2 demanding (L) 10 Level 2 manipulative (L) 10 Level 2 experience 9 Level 3 controlling (L) 8 Level 1 arrogant (L) 7 Level 3 authoritarian (L) 6 Level 1 exploitative (L) 6 Level 1 ruthless (L) 6 Level 1 1. short-term focus (L) 13 Level 1 2. blame (L) 11 Level 2 3. manipulation (L) 10 Level 2 4. caution (L) 7 Level 1 5. cynicism (L) 7 Level 3 6. bureaucracy (L) 6 Level 3 7. control (L) 6 Level 1 8. cost reduction 5 Level 1 9. empire building (L) 5 Level 2 10. image (L) 5 Level 3 11. long hours (L) 5 Level 3 CVA Current Culture PL= 1-10 | IROS (P)= 0-0-1-0 | IROS (L)= 2-4-4-0 Cultural Entropy 38%Personal Entropy 64% Cultural ValuesLeader’s Values
  • 49. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 49 How to Measure Personal Entropy? LEADER’S VALUES Which of the following values/behaviours most reflect how you operate? Pick ten. ASSESSOR’S OBSERVED VALUES OF LEADER Which of the following values/behaviours most reflect how Leader “X” operates? Pick ten. http://www.valuescentre.com/our-products/products- leaders/leadership-values-assessment-lva LEADERSHIP VALUES ASSESSMENT
  • 50. long hours (L) 16 3(I) quality conscious 13 3(O) drive and determination 12 4(I) analytical 10 3(I) commitment 10 5(I) cautious (L) 8 1(I) reliable 8 3(R) achievement 7 3(I) demanding (L) 7 2(R) internally competitive (L) 6 2(R) strategic thinker 6 4(I) High Entropy Leader (20 Assessors) Matches 3 adaptability 4(I) connecting with stakeholders 6(R) drive and determination 4(I) goals orientation 4(O) innovative 4(I) long hours (L) 3(I) making a difference 6(O) strategic thinker 4(I) vision 7(I) win-win partnerships 6(O) Level Leader’s Perspective Observed Values by Assessors 7 6 5 4 3 2 1 PL= 9-1 | IROS (P)=5-1-3-0 | IROS (L)=1-0-0-0 PL= 7-4 | IROS (P)=5-1-1-0 | IROS (L)=2-2-0-0 Orange=Values Match P=Positive L=Potentially Limiting (white circle) I=Individual R=Relationship O=Organisational S=Societal Entropy = 27%
  • 51. 10% 50% 30% 10% 0% 20% 40% 60% 1 2 3 4 5 6 7 CTS = 40-50-10 Entropy = 10% CTS = 20-20-60 Entropy = 27% Leader’s perspective High Entropy Leader (20 Assessors) Positive Values Potentially Limiting Values Observed Values by Assessors C T S C=Common Good T=Transformation S=Self-Interest 9% 8% 10% 1% 7% 25% 20% 12% 5% 3% 0% 20% 40% 60% 1 2 3 4 5 6 7 1 2 3 4 5 6 7
  • 52. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 52 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE MEASURING WELL BEING AT WORK CULTURAL TRANSFORMATION TOOLS
  • 53. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 53 Cultural Well-being and Cultural Entropy CULTURAL TRANSFORMATION TOOLS FOR ORGANIZATIONS Cultural Values Assessment Cultural Evolution Report Espoused Values Analysis Small Group (Team) Assessment Merger/Compatibility Report Customer Values Assessment
  • 54. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 54 Individual Well-being and Personal Entropy CULTURAL TRANSFORMATION TOOLS FOR INDIVIDUALS Self Assessment Personal Values Assessment Individual Values Assessment Feedback Assessment Individual Development Report Leadership Development Report Leadership Values Assessment How aligned I am with my work place culture. Measures personal entropy.
  • 55. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 55 Cultural Transformation “Richard Barrett has made extraordinary contributions to our understanding of organisational values and culture. His frame-works for measuring culture and enabling whole system change are elegant. His reservoir of know- ledge is vast and his connection to timeless wisdom is profound.” Raj Sisodia, Co-founder and co- chairman of Conscious Capitalism Inc. and Professor of Global Business, Babson College, USA.
  • 56. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 56 For more information: Go to: www.valuescentre.com or www.richardbarrett.net Contact Me: richard@valuescentre.com
  • 57. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 57 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE ANNEX STAGES OF PSYCHOLOGICAL DEVELOPMENT
  • 58. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 58 A personal journey Every person is on an evolutionary journey of psychological development. Surviving Conforming Differentiating Individuating Self-actualizing Integrating Serving
  • 59. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 59 Stages, Levels and World Views  We grow in stages of psychological development  We operate at levels of consciousness  We live inside (are embedded in) cultural world views
  • 60. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 60 Levels of Consciousness All things being normal, the level of consciousness we operate from will correspond to the stage of psychological development we have reached.
  • 61. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 61 Stages and Levels Stages Levels of Consciousness Serving SERVICE Integrating MAKING A DIFFERENCE Self-actualising INTERNAL COHESION Individuating TRANSFORMATION Differentiating SELF-ESTEEM Conforming RELATIONSHIP Surviving SURVIVAL EvolutionofPersonalConsciousness
  • 62. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 62 Stages of Psychological Development Surviving
  • 63. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 63 Stages of Psychological Development INFANCY 0-2 Years Old Staying alive! LEARNING TO CONTROL Ability to get basic physiological needs met. Surviving Stage Motivation
  • 64. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 64 Stages of Psychological Development Conforming
  • 65. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 65 Stages of Psychological Development Conforming Stage Motivation CHILDHOOD 3-7 Years Old Keeping safe and secure! LEARNING TO BE LOVED Ability to feel accepted and sense of belonging.
  • 66. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 66 Stages of Psychological Development Differentiating
  • 67. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 67 Stages of Psychological Development Differentiating Stage Motivation TEENAGER + 8-24Years Old Distinguishing yourself! LEARNING TO BE RECOGNIZED Ability to feel respected and recognized by others.
  • 68. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 68 Stages of Psychological Development INDIVIDUATING
  • 69. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 69 Stages of Psychological Development INDIVIDUATING Stage Motivation YOUNG ADULT 25-39 Years Old Releasing your fears! ACCOUNTABILITY Finding freedom and autonomy to understand who you really are.
  • 70. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 70 Stages of Psychological Development SELF-ACTUALIZING
  • 71. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 71 Stages of Psychological Development SELF-ACTUALIZING Stage Motivation ADULTHOOD 40-49 Years Old Becoming who you are! SELF-EXPRESSION Ability to satisfy your desire for meaning and purpose.
  • 72. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 72 Stages of Psychological Development INTEGRATING
  • 73. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 73 Stages of Psychological Development INTEGRATING Stage Motivation MATURE ADULT 50-59 Years Old Aligning with others! CONNECTION Ability to satisfy the desire to make a difference in your world.
  • 74. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 74 Stages of Psychological Development SERVING
  • 75. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 75 Stages of Psychological Development SERVING Stage Motivation SENIOR 60+ Years Old Finding fulfilment! CONTRIBUTION Ability to satisfy your desire to serve the greater good.
  • 76. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 76 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE UNDERSTANDING EGO-SOUL DYNAMICS
  • 77. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 77 Stages of Psychological Development Ego Development Ego-Soul Alignment Soul Emergence SURVIVING CONFORMING DIFFERENTIATING INDIVIDUATING SELF-ACTUALIZING INTEGRATING SERVING PSYCHOLOGICALDEVELOPMENT
  • 78. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 78 Mastering surviving prepares you for Self-actualizing Individuating Integrating Differentiating Conforming Surviving Stages of Development Serving Self-actualizing SOUL EGO Control If you have fears about surviving you will not be able to self-express Self-expressionEGO-SOUL ALIGNMENT No existential fears
  • 79. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 79 Mastering conforming prepares you for Integrating SOUL EGO Belonging If you have fears about being accepted you will not be able to connect Connecting Individuating Integrating Differentiating Conforming Surviving Stages of Development Serving Self-actualizing SOUL EGO EGO-SOUL ALIGNMENT
  • 80. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 80 Mastering differentiating prepares you for Serving SOUL EGO Recognition If you have fears about your self-worth you will not be able to contribute Contributing Individuating Integrating Differentiating Conforming Surviving Stages of Development Serving Self-actualizing SOUL EGO EGO-SOUL ALIGNMENT
  • 81. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 81 A failure to master to ego stages of development results in mental and physical disorders when you reach the soul stages of activation.