Barry C. Collin, IDSA
2 SlideShares 11 Followers 7 Followings
Personal Information
Organization / Workplace
Raleigh-Durham, North Carolina Area, NC United States
Occupation
Overcoming Resistance to Digital Initiatives | Making Products/Services Customer Essential Through Digital Augmentation
Industry
Technology / Software / Internet
Website
www.DriveAndAdapt.com
About
While many focus on digitization of the back-end and marketing in digital transformation, my specialty is making my clients' products and services absolutely essential to customers via digital augmentation. That means blending digital elements (ranging from new mobile applications to the Internet of Things (IoT), the Industrial Internet, Artificial Intelligence (AI), and more with physical-world products to add tremendous value. Personal Passion: Understanding and overcoming resistance to digital initiatives. Developed while a Senior Research Fellow at at prominent Institute using the resources of Stanford University, I share this information and how-to's widely on my personal site (bar...
Contact Details
Tags
barry collin industrial internet customer support machine learning vr collin group cloud artificial intelligence mobile barry c. collin augmented reality support iot internet of things connecting islands ar augmented ai virtual reality contact center collingroup cultural middleware omnichannel customer experience
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Presentations

(2)

Transitioning to an Omnichannel Culture by Using the Cultural Middleware™ Approach

8 years ago • 461 Views

The Contact Center Technical Divide

7 years ago • 299 Views
Personal Information
Organization / Workplace
Raleigh-Durham, North Carolina Area, NC United States
Occupation
Overcoming Resistance to Digital Initiatives | Making Products/Services Customer Essential Through Digital Augmentation
Industry
Technology / Software / Internet
Website
www.DriveAndAdapt.com
About
While many focus on digitization of the back-end and marketing in digital transformation, my specialty is making my clients' products and services absolutely essential to customers via digital augmentation. That means blending digital elements (ranging from new mobile applications to the Internet of Things (IoT), the Industrial Internet, Artificial Intelligence (AI), and more with physical-world products to add tremendous value. Personal Passion: Understanding and overcoming resistance to digital initiatives. Developed while a Senior Research Fellow at at prominent Institute using the resources of Stanford University, I share this information and how-to's widely on my personal site (bar...
Tags
barry collin industrial internet customer support machine learning vr collin group cloud artificial intelligence mobile barry c. collin augmented reality support iot internet of things connecting islands ar augmented ai virtual reality contact center collingroup cultural middleware omnichannel customer experience
See more