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Ben Linders Advies 
Valuable Agile RetrospectivesBoekpresentatieAgile Holland / Agile Consortium, September 1, 2014 
Ben Linders Advies
2 
Ben Linders Advies 
On the agenda today … 
•“What” and “why” of Retrospectives 
•Valuable Agile Retrospectives: The Making of …
3 
Ben Linders Advies 
Agile, Lean, Quality & Continuous Improvement 
Retrospectives Facilitator, Agile Coach/Mentor, 
Agile, CMMI & People-CMM Assessor 
Freelance Editor on Enterprise Agile for InfoQ.com 
Who is Ben Linders? 
Co-Author Getting Value out of Agile Retrospectives Waardevolle Agile Retrospectives 
(Available in many languages) 
Author: What Drives Quality 
Buy on Leanpub, Amazon, Lulu or Barnes & Noble
4 
Ben Linders Advies 
Agile Retrospectives 
Practice for teams to reflect on their way of working and to continuously become better in what they do 
Focus upon 
•Team 
•Self organizing 
•Collaboration 
•Value 
What is an Agile Retrospectives
5 
Ben Linders Advies 
History of Retrospectives 
•Project Evaluations & Post Mortems 
•Project Retrospectives Norm Kerth 2001 
•Agile Retrospectives Esther Derby & Diana Larsen 2006 
Agile Manifesto (2001), 12th Principle: 
At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly. 
How I Started with Agile Retrospectives
6 
Ben Linders Advies 
Why Retrospectives? 
To help teams to solve problems and improve themselves! 
•Increase Value of Agile 
•Make existing processes more Agile 
•Becoming Agile and Lean 
•Less resistance to Change
7 
Ben Linders Advies
8 
Ben Linders Advies 
Leading Retrospectives 
Roles 
•Facilitator – Servant Leader 
•Coach – Support Change 
•Manager – Arrange for Change 
All roles are needed 
Play the game 
Action is in the interaction
9 
Ben Linders Advies 
Business Value 
Agile retrospectives help teams learn and improve, and increase their business value to their customers and the organization 
Getting more Business Value: 
•Expectations 
•Limit Actions 
•Follow up on Actions 
Getting Business Value out of Agile Retrospectives
10 
Ben Linders Advies 
Expectations for Retrospectives 
•Collaboration & Teamwork 
•Development Process 
•Velocity / Productivity 
•Team Morale 
•Product Quality 
•Lead Time 
•Costs
11 
Ben Linders Advies 
Toolbox of Retrospective Exercises 
•Teams are different 
•Needs vary in time 
•Deliver more value for Teams 
You can plan a retrospective meeting, and think about the technique that you want to use, but be open to change it on the spot whenever needed. 
Toolbox of Retrospective Techniques
12 
Ben Linders Advies 
Retrospective Exercises 
•Asking questions 
•One-word retrospective 
•Root Cause Analysis 
•Timeline 
•Flow and Energy 
•Asking Why? 
•Strenghts (Solution Focused) 
•Perfection game 
•Action priorities 
•Retrospective of Retrospectives 
•Teams with multiple customers 
Book with Agile Retrospective Exercises
13 
Ben Linders Advies 
Retrospectives Book 
Getting Value out of Agile Retrospectives 
By Luis Gonçalves & Ben Linders 
Dutch: Waardevolle Agile Retrospectiveshttps://leanpub.com/gettingvalueoutofagileretrospectives_NL 
Download from InfoQ or Leanpub 
Buy on Amazon or Lulu 
Mailinglist: eepurl.com/Mem7H
14 
Ben Linders Advies 
Book Facts 
1st edition: December 19, 2013: eBook Leanpub & InfoQ 
2nd edition: July 10, 2014: paperback Amazon, Lulu, etc 
Leanpub subscribers: 500 in 3 months, 1000 in 5 months, now 1344 
InfoQ downloads:> 4500++ 
Reviews: Goodreads 4,08 Amazon 4.8 
Bestseller:#9 on Agile #3 on Business & Economics 
Interviews:SPaMCAST Collaboration Superpowers
15 
Ben Linders Advies 
Value & Price 
Suggested price $9,99: what we think is the real value 
Readers decide what they would like to pay: 
•Download for free 
•Pay suggested price 
•Pay us more 
based on value they expect from reading and using book 
15% of readers paid for the book (voluntary!) most paid suggested price -> this book has value!
16 
Ben Linders Advies 
The Making of … 
A journey about writing and self-publicing books. 
•How it all started 
•Writing the book … remotely 
•Translating withs worldwide teams 
•What we learned 
Waarde Leveren met Agile
17 
Ben Linders Advies 
Travel Partner 
Meet Luis Gonçalves 
Agile Coach, Co-Author, Speaker & Blogger 
lmsgoncalves.com 
@lgoncalves1979
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Ben Linders Advies 
Publishing Partner 
InfoQ.com 
Facilitating the spread of knowledge and innovation in enterprise development 
Minibooks 
Editor on Agile
19 
Ben Linders Advies 
How I met Luis
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Ben Linders Advies 
Getting to Know Each Other 
Connecting via Twitter, LinkedIn, email, and Skype 
Our goals 
•Share experiences with Retrospective 
•Connect with peers all around the world 
•Learn and discover new things and WoW 
•Have fun 
21 
Ben Linders Advies 
Plan & Contract 
Minibook proposal: 
•Target Audience 
•What will the book bring them? 
•Draft outline & blog posts 
•Book Properties 
•Author Bio’s 
•Ok from InfoQ 
•Memorandum of Understanding
22 
Ben Linders Advies 
Timeline 
Jan 2013: First ideas on writing a book 
Feb 2013: Book proposal 
Mar 2013: Proposal accepted, gathering blog posts 
Apr-Jul 2013: Writing new blog posts 
Aug 2013: Announcing bookconverting blog posts to book chapters 
Sep 2013: Book cover, writing supporting chapters 
Oct 2013: Foreword, book review 
Nov 2013: Rework based on review, foreword by Esther Derby, final reviews 
Dec 2013: Publication
23 
Ben Linders Advies 
Writing Tools 
•Leanpub: Book generation & publishing 
•MarkdownPad 2: Editing 
•Dropbox: Manuscript sharing 
•Trello: Taskboard 
•Google Docs, Sheets: DoD, Terminology, etc
24 
Ben Linders Advies 
Remote Collaboration 
•Asynchrone communication, mostly email & Google docs 
•Skype calls 
•Trigger if something is urgent 
•Inform if (un)available 
Luis and I have met face 2 faceonly one time on April 10 20143 months after book was published!
25 
Ben Linders Advies 
What makes it work? 
•Trust 
•Openness 
•Discipline 
•Respect 
•Gratitude 
•Perseverance
26 
Ben Linders Advies 
Translations 
Help teams all around the world to do Valuable Agile Retrospectives 
Available in: 
•Nederlands: Waardevolle Agile Retrospectives 
•Español: Obteniendo valor de las Retrospectivas ágiles 
•Francais: Tirer profit des rétrospectives agiles 
•Japanese: アジャイルふりかえりから価値を生み出す 日本語版 
Ongoing and future translations: Deutsch, Chinese, Italiano, русский and Português
27 
Ben Linders Advies 
Translation Teams 
•Volunteering professionals 
•Self-organized (agile) 
•Distributed – Remote working 
Learn retrospective exercises 
Work in a distributed agile team 
Recognition 
Translations of Getting Value out of Agile Retrospective
28 
Ben Linders Advies 
Dutch Team 
Douwe Attema, Berend van Duijvenvoorde, Angelo Hulshout, Sabina Renshof, Jan Toes, Jacques van Vessem, Jelle de Vries
29 
Ben Linders Advies 
Way of Working 
•Invite via Social Media 
•Emails & Skype calls 
•Agree Conditions 
•Definition of Done 
•Trello board 
•Terminology 
•Do Retrospectives 
Retrospective Findings 
•Do a Kick-Off 
•Supply tool info 
•Start with terminology 
•Virtual coffee machine
30 
Ben Linders Advies 
Time & Place Dispersed Team 
•Kanban (no Sprints) 
•Book author = Product Owner & Scrum Master/Coach 
•Members contribute when they have time/energy 
•Communication and teambuilding on Trello board 
Core qualities NL team 
•Helpful 
•Aim for consensus 
•Efficient 
•Structured 
•Innovative 
•Service Oriented 
•Dedicated
31 
Ben Linders Advies 
Discount Real Agile Value 
40% korting Nederlandstalige eBook Waardevolle Agile Retrospectives. Nu voor maar $5.99 (+/- €4,49) i.p.v. $9.99!!! 
eBook downloaden: 
•http://www.benlinders.com/shop/gettingvalueoutofagileretrospectives_nl/ met coupon “RealAgileValue” 
•http://leanpub.com/gettingvalueoutofagileretrospectives_NL/c/RealAgileValue 
Paperback edities: 
•NL Waardevolle Agile Retrospectives: Webshop van BenLinders.com 
•EN Getting Value out of Agile Retrospectives: O.a. bij Lulu, Amazon.com en Barnes & Noble. Voor NL via Amazon.de (gratis verzending!).
32 
Ben Linders Advies 
Questions? 
benlinders@gmail.com 
@BenLinders 
www.benlinderswww.linkedin.com/in/benlinders 
www.BenLindersAdvieswww.facebook.com/BenLindersAdvies 
www.comwww.benlinders.com 
Ben Linders Advies
33 
Ben Linders Advies 
ContactContact 
Ben Linders 
Senior Consultant 
info@cominfo@BenLinders.com 
@BenLinders 
www.benlinderswww.linkedin.com/in/benlinders 
www.BenLindersAdvieswww.facebook.com/BenLindersAdvies 
www.comwww.benlinders.com
34 
Ben Linders Advies 
Background Information
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Ben Linders Advies 
Prime Directive 
“Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.” 
 
Norm Kerth http://www.retrospectives.com/ 
Create an Open Culturewhere team member Speak Upwith Respect for each otherto Learn and Improve 
Soft Skills Matter
36 
Ben Linders Advies 
Becoming Agile and Lean 
Ask yourself: 
•How Agile are you? 
•Where do you want to becomemore Agile, and why? 
•What can you do next? 
Journey to Become Agile and Lean
37 
Ben Linders Advies 
Assessing yourself 
•Readiness 
•Agile / Scrum Practices 
•Culture & Mindset 
•Agile Fluency 
•Roadmaps for Adoption 
•Maturity 
Agile Self-Assessment
38 
Ben Linders Advies 
Agile Process Improvement 
Expected benefits: 
•Collaboration PI team and stakeholders 
•Deploy (over define) processes 
•Adopt to changes 
•Incrementaly, ROI 
•Learn to work Agile 
Process Improvement: The Agile Way
39 
Ben Linders Advies 
Golden Rules for PI 
•Dare to share, Early & frequently 
•The result depends on team – Not individuals 
•The one who starts something is not necessarily the one to finish it 
•The one’s working on a task are the right people 
•You may critique anything, but never criticize anyone 
Golden Rules for Agile Process Improvement
40 
Ben Linders Advies 
Agile using the People CMM 
Implementing Agile with the People-CMM
41 
Ben Linders Advies 
Resistance to Agile? 
•Talk with them 
•Listen what they have to say 
•Take them seriously 
•Ask why and how 
Resistance = Information! 
Dealing with Resistance
42 
Ben Linders Advies 
Articles on Retrospectives 
•Retrospectives Benefits: Changes that Stick 
•Designing Valuable Retrospectives 
•Retrospectives for Teams with Multiple Customers 
•Getting Feedback with the Perfection Game 
•Book about Valuable Agile Retrospectives 
•Sustainable Improvement through Agile Retrospectives 
•How to Adopt Agile Retrospectives 
•Getting Business Value out of Agile Retrospectives 
•Asking Why? 
•Improving Collaboration in Agile Projects with the Retrospective of Retrospectives 
•Using Solution Focused in a Strengths Based Retrospective 
•Retrospective Benefits: Power to the Team 
•Getting to the Root Causes of Problems in a Retrospective 
•Feelings Matter in Agile Retrospectives 
•Retrospective Benefits: Actions by the Team 
•How I Started with Agile Retrospectives
43 
Ben Linders Advies 
Articles on Effective Agile 
•Self-assessing how Agile you are 
•Working in a Sustainable Pace 
•Becoming Agile and Lean 
•Succes Factors for Using Scrum and Getting Benefits 
•Process Improvement: The Agile Way 
•Golden Rules for Agile Process Improvement 
•How to deal with Resistance when Implementing Agile 
•Managing Projects with Agile Teams 
•Agile Project Management 
•Establishing and Maintaining Stable Teams 
•Getting Business Value out of Agile Retrospectives 
•Sharing Knowledge is Power 
•Are your Professionals Empowered?

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Real Agile Value with Agile Retrospectives - The making of...

  • 1. 1 Ben Linders Advies Valuable Agile RetrospectivesBoekpresentatieAgile Holland / Agile Consortium, September 1, 2014 Ben Linders Advies
  • 2. 2 Ben Linders Advies On the agenda today … •“What” and “why” of Retrospectives •Valuable Agile Retrospectives: The Making of …
  • 3. 3 Ben Linders Advies Agile, Lean, Quality & Continuous Improvement Retrospectives Facilitator, Agile Coach/Mentor, Agile, CMMI & People-CMM Assessor Freelance Editor on Enterprise Agile for InfoQ.com Who is Ben Linders? Co-Author Getting Value out of Agile Retrospectives Waardevolle Agile Retrospectives (Available in many languages) Author: What Drives Quality Buy on Leanpub, Amazon, Lulu or Barnes & Noble
  • 4. 4 Ben Linders Advies Agile Retrospectives Practice for teams to reflect on their way of working and to continuously become better in what they do Focus upon •Team •Self organizing •Collaboration •Value What is an Agile Retrospectives
  • 5. 5 Ben Linders Advies History of Retrospectives •Project Evaluations & Post Mortems •Project Retrospectives Norm Kerth 2001 •Agile Retrospectives Esther Derby & Diana Larsen 2006 Agile Manifesto (2001), 12th Principle: At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly. How I Started with Agile Retrospectives
  • 6. 6 Ben Linders Advies Why Retrospectives? To help teams to solve problems and improve themselves! •Increase Value of Agile •Make existing processes more Agile •Becoming Agile and Lean •Less resistance to Change
  • 7. 7 Ben Linders Advies
  • 8. 8 Ben Linders Advies Leading Retrospectives Roles •Facilitator – Servant Leader •Coach – Support Change •Manager – Arrange for Change All roles are needed Play the game Action is in the interaction
  • 9. 9 Ben Linders Advies Business Value Agile retrospectives help teams learn and improve, and increase their business value to their customers and the organization Getting more Business Value: •Expectations •Limit Actions •Follow up on Actions Getting Business Value out of Agile Retrospectives
  • 10. 10 Ben Linders Advies Expectations for Retrospectives •Collaboration & Teamwork •Development Process •Velocity / Productivity •Team Morale •Product Quality •Lead Time •Costs
  • 11. 11 Ben Linders Advies Toolbox of Retrospective Exercises •Teams are different •Needs vary in time •Deliver more value for Teams You can plan a retrospective meeting, and think about the technique that you want to use, but be open to change it on the spot whenever needed. Toolbox of Retrospective Techniques
  • 12. 12 Ben Linders Advies Retrospective Exercises •Asking questions •One-word retrospective •Root Cause Analysis •Timeline •Flow and Energy •Asking Why? •Strenghts (Solution Focused) •Perfection game •Action priorities •Retrospective of Retrospectives •Teams with multiple customers Book with Agile Retrospective Exercises
  • 13. 13 Ben Linders Advies Retrospectives Book Getting Value out of Agile Retrospectives By Luis Gonçalves & Ben Linders Dutch: Waardevolle Agile Retrospectiveshttps://leanpub.com/gettingvalueoutofagileretrospectives_NL Download from InfoQ or Leanpub Buy on Amazon or Lulu Mailinglist: eepurl.com/Mem7H
  • 14. 14 Ben Linders Advies Book Facts 1st edition: December 19, 2013: eBook Leanpub & InfoQ 2nd edition: July 10, 2014: paperback Amazon, Lulu, etc Leanpub subscribers: 500 in 3 months, 1000 in 5 months, now 1344 InfoQ downloads:> 4500++ Reviews: Goodreads 4,08 Amazon 4.8 Bestseller:#9 on Agile #3 on Business & Economics Interviews:SPaMCAST Collaboration Superpowers
  • 15. 15 Ben Linders Advies Value & Price Suggested price $9,99: what we think is the real value Readers decide what they would like to pay: •Download for free •Pay suggested price •Pay us more based on value they expect from reading and using book 15% of readers paid for the book (voluntary!) most paid suggested price -> this book has value!
  • 16. 16 Ben Linders Advies The Making of … A journey about writing and self-publicing books. •How it all started •Writing the book … remotely •Translating withs worldwide teams •What we learned Waarde Leveren met Agile
  • 17. 17 Ben Linders Advies Travel Partner Meet Luis Gonçalves Agile Coach, Co-Author, Speaker & Blogger lmsgoncalves.com @lgoncalves1979
  • 18. 18 Ben Linders Advies Publishing Partner InfoQ.com Facilitating the spread of knowledge and innovation in enterprise development Minibooks Editor on Agile
  • 19. 19 Ben Linders Advies How I met Luis
  • 20. 20 Ben Linders Advies Getting to Know Each Other Connecting via Twitter, LinkedIn, email, and Skype Our goals •Share experiences with Retrospective •Connect with peers all around the world •Learn and discover new things and WoW •Have fun 
  • 21. 21 Ben Linders Advies Plan & Contract Minibook proposal: •Target Audience •What will the book bring them? •Draft outline & blog posts •Book Properties •Author Bio’s •Ok from InfoQ •Memorandum of Understanding
  • 22. 22 Ben Linders Advies Timeline Jan 2013: First ideas on writing a book Feb 2013: Book proposal Mar 2013: Proposal accepted, gathering blog posts Apr-Jul 2013: Writing new blog posts Aug 2013: Announcing bookconverting blog posts to book chapters Sep 2013: Book cover, writing supporting chapters Oct 2013: Foreword, book review Nov 2013: Rework based on review, foreword by Esther Derby, final reviews Dec 2013: Publication
  • 23. 23 Ben Linders Advies Writing Tools •Leanpub: Book generation & publishing •MarkdownPad 2: Editing •Dropbox: Manuscript sharing •Trello: Taskboard •Google Docs, Sheets: DoD, Terminology, etc
  • 24. 24 Ben Linders Advies Remote Collaboration •Asynchrone communication, mostly email & Google docs •Skype calls •Trigger if something is urgent •Inform if (un)available Luis and I have met face 2 faceonly one time on April 10 20143 months after book was published!
  • 25. 25 Ben Linders Advies What makes it work? •Trust •Openness •Discipline •Respect •Gratitude •Perseverance
  • 26. 26 Ben Linders Advies Translations Help teams all around the world to do Valuable Agile Retrospectives Available in: •Nederlands: Waardevolle Agile Retrospectives •Español: Obteniendo valor de las Retrospectivas ágiles •Francais: Tirer profit des rétrospectives agiles •Japanese: アジャイルふりかえりから価値を生み出す 日本語版 Ongoing and future translations: Deutsch, Chinese, Italiano, русский and Português
  • 27. 27 Ben Linders Advies Translation Teams •Volunteering professionals •Self-organized (agile) •Distributed – Remote working Learn retrospective exercises Work in a distributed agile team Recognition Translations of Getting Value out of Agile Retrospective
  • 28. 28 Ben Linders Advies Dutch Team Douwe Attema, Berend van Duijvenvoorde, Angelo Hulshout, Sabina Renshof, Jan Toes, Jacques van Vessem, Jelle de Vries
  • 29. 29 Ben Linders Advies Way of Working •Invite via Social Media •Emails & Skype calls •Agree Conditions •Definition of Done •Trello board •Terminology •Do Retrospectives Retrospective Findings •Do a Kick-Off •Supply tool info •Start with terminology •Virtual coffee machine
  • 30. 30 Ben Linders Advies Time & Place Dispersed Team •Kanban (no Sprints) •Book author = Product Owner & Scrum Master/Coach •Members contribute when they have time/energy •Communication and teambuilding on Trello board Core qualities NL team •Helpful •Aim for consensus •Efficient •Structured •Innovative •Service Oriented •Dedicated
  • 31. 31 Ben Linders Advies Discount Real Agile Value 40% korting Nederlandstalige eBook Waardevolle Agile Retrospectives. Nu voor maar $5.99 (+/- €4,49) i.p.v. $9.99!!! eBook downloaden: •http://www.benlinders.com/shop/gettingvalueoutofagileretrospectives_nl/ met coupon “RealAgileValue” •http://leanpub.com/gettingvalueoutofagileretrospectives_NL/c/RealAgileValue Paperback edities: •NL Waardevolle Agile Retrospectives: Webshop van BenLinders.com •EN Getting Value out of Agile Retrospectives: O.a. bij Lulu, Amazon.com en Barnes & Noble. Voor NL via Amazon.de (gratis verzending!).
  • 32. 32 Ben Linders Advies Questions? benlinders@gmail.com @BenLinders www.benlinderswww.linkedin.com/in/benlinders www.BenLindersAdvieswww.facebook.com/BenLindersAdvies www.comwww.benlinders.com Ben Linders Advies
  • 33. 33 Ben Linders Advies ContactContact Ben Linders Senior Consultant info@cominfo@BenLinders.com @BenLinders www.benlinderswww.linkedin.com/in/benlinders www.BenLindersAdvieswww.facebook.com/BenLindersAdvies www.comwww.benlinders.com
  • 34. 34 Ben Linders Advies Background Information
  • 35. 35 Ben Linders Advies Prime Directive “Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.”  Norm Kerth http://www.retrospectives.com/ Create an Open Culturewhere team member Speak Upwith Respect for each otherto Learn and Improve Soft Skills Matter
  • 36. 36 Ben Linders Advies Becoming Agile and Lean Ask yourself: •How Agile are you? •Where do you want to becomemore Agile, and why? •What can you do next? Journey to Become Agile and Lean
  • 37. 37 Ben Linders Advies Assessing yourself •Readiness •Agile / Scrum Practices •Culture & Mindset •Agile Fluency •Roadmaps for Adoption •Maturity Agile Self-Assessment
  • 38. 38 Ben Linders Advies Agile Process Improvement Expected benefits: •Collaboration PI team and stakeholders •Deploy (over define) processes •Adopt to changes •Incrementaly, ROI •Learn to work Agile Process Improvement: The Agile Way
  • 39. 39 Ben Linders Advies Golden Rules for PI •Dare to share, Early & frequently •The result depends on team – Not individuals •The one who starts something is not necessarily the one to finish it •The one’s working on a task are the right people •You may critique anything, but never criticize anyone Golden Rules for Agile Process Improvement
  • 40. 40 Ben Linders Advies Agile using the People CMM Implementing Agile with the People-CMM
  • 41. 41 Ben Linders Advies Resistance to Agile? •Talk with them •Listen what they have to say •Take them seriously •Ask why and how Resistance = Information! Dealing with Resistance
  • 42. 42 Ben Linders Advies Articles on Retrospectives •Retrospectives Benefits: Changes that Stick •Designing Valuable Retrospectives •Retrospectives for Teams with Multiple Customers •Getting Feedback with the Perfection Game •Book about Valuable Agile Retrospectives •Sustainable Improvement through Agile Retrospectives •How to Adopt Agile Retrospectives •Getting Business Value out of Agile Retrospectives •Asking Why? •Improving Collaboration in Agile Projects with the Retrospective of Retrospectives •Using Solution Focused in a Strengths Based Retrospective •Retrospective Benefits: Power to the Team •Getting to the Root Causes of Problems in a Retrospective •Feelings Matter in Agile Retrospectives •Retrospective Benefits: Actions by the Team •How I Started with Agile Retrospectives
  • 43. 43 Ben Linders Advies Articles on Effective Agile •Self-assessing how Agile you are •Working in a Sustainable Pace •Becoming Agile and Lean •Succes Factors for Using Scrum and Getting Benefits •Process Improvement: The Agile Way •Golden Rules for Agile Process Improvement •How to deal with Resistance when Implementing Agile •Managing Projects with Agile Teams •Agile Project Management •Establishing and Maintaining Stable Teams •Getting Business Value out of Agile Retrospectives •Sharing Knowledge is Power •Are your Professionals Empowered?