Scene setting: Recent trends in Process Improvement

•

0 likes•3,031 views

Recently I was the host of the Unicom Conference “Recent Trends in Process Improvement” in Amsterdam. My scene setting talk explained to the audience why we need to uncover better ways to do process improvement. This blog post takes a deeper look at the needs of the business and customers for process improvement, and discusses some solutions to find better ways to do it.

Ben Linders Advies

Recent Trends in Process
Improvement:
Focus on Products & Services

15 November 2012
Amsterdam, The Netherlands

1

Ben Linders Advies

Welcome!

PI Chair:
Ben Linders

3

Ben Linders Advies

Speed Networking
• Your Name

• Company / Role

• Expectation

4

Ben Linders Advies

The need to uncover better ways
to do process improvement

Ben Linders Advies

5

Ben Linders Advies

Better – Faster - Cheaper

7

Ben Linders Advies

Change is Everywhere

8

Ben Linders Advies

Involving Professionals

9

Ben Linders Advies

Better Process Improvement
• Business Results
Focused Improvements
• Models are tools, not solutions
Common language to plan and decide
Apply-Measure-Learn-Adapt
• Empowered Employees
Continuous Agile and Lean change

10

Ben Linders Advies

Program
11:45 Doing the right improvements: a Business Service Management approach
Matthew Burrows, BSMimpact

12:15: People and Team Work
Emma Langman, “Change Magician,” Progression Partnership

12:45: Lunch

13:45 Back to the Future
Arie van Bennekum, Chair of the Agile Consortium International

14:15 Becoming Agile and Lean in Process Improvement
Ben Linders, Ben Linders

14:45:Using the Decision Model to Reduce the Complexity of Process Models
and to Execute Business Decisions
Suleiman Shehu, CEO, Azinta Systems

11

Ben Linders Advies

Program
15:15: Tea

15:45: Panel: Process Improvement Approaches
Alan Cameron, DCG-SMS; Matt Verhaegh, COMM-IT and Chair
SPIder, Mark Smalley, ASL BiSL

16:15: The Agile Way of Achieving R&D Process Improvement
Matt Verhaegh, COMM-IT and Chair SPIder

16:45 Discussion Session.

16.55 Chairman’s closing remarks and close of conference.

17.00 CLOSE; NETWORKING AND DRINKS RECEPTION

12

Ben Linders Advies

Contact
Ben Linders
Senior Consultant

Email: info@BenLinders.com
Twitter:
Twitter @BenLinders
Website: www.benlinders.com
Facebook: www.facebook.com/BenLindersAdvies

Veranderproject
De Menselijke Maat in Veranderen

www.veranderproject.nl
13

What's hot

Keynote Need for Continuous Improvement - Agile Tour Kaunas 2016 - Ben Linders

Ben Linders

Problem? What Problem? Practice Collaborative Problem-solving Working in teams we face problems in our daily work. As a team, we should be able to solve problems collaboratively. Agile calls these problems impediments. Impediments can be something in the way of working, processes, tools, or organizational rules or structures. They can also be something cultural or structural. In this mini-workshop, we’ll practice solving an impediment as a team. Next, we’ll explore how we solved it, how we worked together. What hindered and helped us. We’ll learn what we can do to collaborate better.

Mini workshop collaborative problem solving - OOP 2021 - Ben Linders

Ben Linders

Valuable Agile Retrospectives - Book Launch for SPIder - Ben Linders

Ben Linders

Nowadays, many agile teams are doing retrospectives regularly. They are investing time to reflect, learn, and take action to improve their way of working and deal with problems that they are facing in a structural way. Organizations are seeing the benefits from this: teams that are becoming empowered, being able to deliver more value, happy employees, and fewer people leaving the organization. It’s time to take retrospectives to a higher level, and use them to reveal and solve systematic organizational problems. Problems that exist at a project or product level are related to the collaboration between teams and their stakeholders. Agile retrospectives can be used to do that, but you need a different approach. In this session, Ben Linders will show how we can use retrospectives to improve the agility of organizations.

Organizational agility: Taking retrospectives to the next level - DevOpsCon M...

Ben Linders

Agile Retrospectives can be used to deal with problems in teams, at a project or product level, or those related to the collaboration between the team and stakeholders. But you need a different approach compared to team level retrospectives to do organizational-wide improvement. This session shows how to use agile retrospectives to reveal and solve systemic organizational problems and to increase the company’s agility It explores different approaches, formats, and techniques for agile retrospectives that are done beyond the development team. Extended Abstract Nowadays many agile teams are doing retrospectives regularly. They are investing their time to reflect, learn, and take action to improve their way of working and deal with problems that they are facing in a structural way. Organizations are seeing the benefits from this: teams that are becoming empowered, being able to deliver more value to customers and stakeholders, happy employees, and fewer people leaving the organization. It’s time to take retrospectives to a higher level, and use them to reveal and solve systemic organizational problems. Agile Retrospectives can be used to do that, but you need a different approach. In this session, I will show how we can use retrospectives to improve the agility of organizations. Note: Some might call the above approach scaling retrospectives. If that goes towards imposing how teams do retrospectives with some kind of framework, then I believe it doesn’t work. Increasing agility with retrospectives is about creating an environment where teams not only focus on their own improvement needs but also on the company as a whole, and get support from management when improvements go over their team borders or outside their autonomy.

Agile Retrospectives to the Next Level - Organizational Agility - OOP 2020 - ...

Ben Linders

Valuable Agile Retrospectives: Continuously Improve your Agility - Agile Tour...

Ben Linders

Mini workshop Retrospecting your Retrospectives - Agilenext 2019 - Ben Linders

Ben Linders

The agile manifesto proposes that a “team reflects on how to become more effective”. Agile retrospectives can be used to inspect and adapt the way of working. Retrospectives help teams to deploy agile practices in an effective way and to continuously learn and improve themselves. Ben Linders, co-author of Getting Value out of Agile Retrospectives, will talk about the why and how of agile retrospectives, with much practical tips, stories, and examples. Ben will also give a workshop on Valuable Agile Retrospectives on October 22.

Spicing up Agile Retrospectives - Agile Tour London 2015 - Ben Linders

Ben Linders

Agile retrospectives have become a practice that is used by many teams to inspect and adapt their way of working. They provide insight into the activities performed and show how people are working together to deliver products Did you know that you can also use agile retrospectives to drive improvements in projects and for products? In his keynote, Ben Linders will explain what agile retrospectives are, how you can do them, and how they compare to project evaluations, post-mortems, and lessons-learned sessions. He will explore how you can join agile retrospectives as a project manager or product manager and the business benefits that agile retrospectives can bring.

Driving improvements with Agile Retrospectives - Project and Product Manageme...

Ben Linders

Why, what, an How of Agile Retrospectives - Lean Kanban Benelux 2015 - Ben Li...

Ben Linders

The agile manifesto proposes that a “team reflects on how to become more effective”. Agile retrospectives can be used to inspect and adapt the way of working. Retrospectives help teams to deploy agile practices in an effective way and to continuously learn and improve themselves. Ben Linders, co-author of Getting Value out of Agile Retrospectives, will talk about the why and how of agile retrospectives, with much practical tips, stories, and examples. Ben also gives full-day workshops on Valuable Agile Retrospectives.

Spicing up Agile Retrospectives - Agile Practitioners 2016 - Ben Linders

Ben Linders

The agile manifesto proposes that a “team reflects on how to become more effective”. Agile retrospectives can be used to inspect and adapt the way of working. They help teams to become agile by deploying agile practices in an effective way and continuously learning and improve themselves. This talk explains the “what” and “why” of retrospectives and the business value and benefits that they can bring. Examples will be given of exercises that you can use to facilitate retrospectives, supported with advice for introducing and improving retrospectives. It is based on the successful book Getting Value out of Agile Retrospectives which is published on InfoQ, Amazon, Leanpub. Retrospectives are a great way for teams to improve their way of working, to become more agile and lean. Getting actions out of a retrospective that are doable, and getting them done helps teams to improve continuously and deliver more value to their customers.

Learning to Become Agile, with Retrospectives - QCon London 2015 - Ben Linders

Ben Linders

The agile manifesto proposes that a “team reflects on how to become more effective”. Agile retrospectives can be used to inspect and adapt the way of working. But sometimes teams struggle to figure out what an agile retrospective is? And they wonder how they should do them? Retrospectives help teams to deploy agile practices in an effective way and to continuously learn and improve themselves. The retrospective facilitator (often the scrum master) should have a toolbox of retrospective exercises, and be able to pick the most effective one. This presentation explains the “what” and “why” of retrospectives and the business value and benefits that they can bring. You will experience several exercises that you can use to facilitate retrospectives, supported with advice for introducing and improving retrospectives. Retrospectives are a great way for teams to improve their way of working, to become more agile and lean. Getting actions out of a retrospective that are doable, and getting them done helps teams to learn and improve continuously.

Spice up your agile retrospectives - LKFR14 - Ben Linders

Ben Linders

Becoming Agile and Lean in Process Improvement - UNICOM - Ben Linders

Ben Linders

How to Become a Better Scrum Master - Agile Tour Beirut 2016 - Ben Linders

Ben Linders

Valuable agile retrospectives provide the solution for a successful agile adoption at all levels in an organization. They help teams to reflect and learn how to apply agile practices effectively, and support managers with ideas to set conditions for their teams to grow and deliver more value. In this mini-workshop you will experience how using different exercises can help you to spice up your agile retrospectives and get more value out of them. I will also explain the why and how of retrospectives, the business value and benefits that they can bring you, and provide tips for improving retrospectives in your teams. In teams, you will practice exercises from the Retrospective Exercises Toolbox to experience how to effectively facilitate retrospectives.

Workshop Exercises to spice up your Agile Retrospective Agile Cambridge 201...

Ben Linders

Agile Retrospectives can be used to investigate quality issues or to agree upon actions that can improve the quality of the software that is delivered. They complement testing and provide solutions to learn and build quality in from the start. An agile retrospective is a practice for teams to reflect, learn, and to continuously become better in what they do. They focus on the process to help teams to improve products and deliver more value.

Talk improving software quality with retrospectives - TestCon Moscow 2019 - ...

Ben Linders

Where we are seeing more and more individual and team level learning and continuous improvement in organizations, improvements at the higher levels still tend to pose significant challenges. We learn as a team and learn how to be a team, but when we reach the borders of our team and have to deal with more complex systems involving people from our ecosystem and even sometimes from people outside our ecosystem, many improvement practices break down and don’t lead to sustainable results. At the same time, the bigger and more complex our solutions become, the more we need to be able to secure improvement at all levels in the organization. In this talk, Ben Linders will explore what we can do to increase our understanding of systematic problems at higher levels in organizations, and how to use that to improve the performance and agility of organizations. He will show how we can apply techniques like system/multi-team retrospectives and systems thinking to get improvement going at a level of two higher than the team, and present the benefits that this can bring to teams and organizations as a whole.

Learning at Scale - FlowCon France 2019 - Ben Linders

Ben Linders

The agile manifesto proposes that a “team reflects on how to become more effective”. Agile retrospectives can be used to inspect and adapt the way of working. They help teams to deploy agile practices in an effective way and to continuously learn and improve themselves.But sometimes teams struggle to figure out what an agile retrospective is? And they wonder how they should do them? This presentation explains the “what” and “why” of retrospectives and the business value and benefits that they can bring. It shows several exercises from the book "Getting Value out of Agile Retrospectives" to help you to facilitate retrospectives, supported with advice for introducing and improving retrospectives. Retrospectives are a great way for teams to improve their way of working, to become more agile and lean. Getting actions out of a retrospective that are doable, and getting them done helps teams to learn and improve continuously.

Doing Valuable Agile Retrospectives -ATBru 2014 - Ben Linders

Ben Linders

People-CMM for Agile People

Ben Linders

What's hot (20)