53. Decision Making Process
(Case Study)
Step 1. Identify Root Problem
Mr. Moiz lacks some of the basic required leadership skills. Moreover,
he has not adopted the appropriate leadership style.
•Without doing critical analysis,
he accepts the recommendations of others
•Senior Sales executives does not respect him
•Mr. Moiz is at early stage of his job
and has less experience.
Lack of Basic
Leadership
Skills
Lack of Basic
Leadership
Skills
Inappropriate
Leadership
Style
Inappropriate
Leadership
Style
•He has team of experienced people
•He often relies on senior executive Akram
khan
•He thinks team members are more
Knowledgeable and experienced
59. Step 7: Implementing Alternatives
This is the stage where the decision is Put into Action.
Mr. Moiz khan must be asked to change his leadership style from
Laissez free to Democratic leadership Style. He must learn in
depth knowledge of his job and must do critical analysis before
taking a decision. He should involve the team members in the
decision making process as his team members are also experts of
their areas. But ultimate control must resists in his own hands.
Second alternative action could be to deliver some appropriate
level of authority to Mr. Moiz khan by his senior manager.
60. Step 8: Evaluating Effectiveness of a
Decision Taken
At this stage, decision maker needs to evaluate the decision being
taken. Check whether it has removed the problem or not?
If Not, then problem still exists. In that case a decision maker
has to go back to each step of decision making process to analyze
where he made some mistake.
Either the problem identified is wrong or the alternatives are not
being analyzed correctly.
Or, there may be a case that decision taken is right but it has been
implemented in a wrong way.
61. Q1: Which Leadership Style Mr. Moiz
Khan Exhibits?
Currently Mr. Moiz khan is running Laissez fair style of
leadership. Without much critical analysis, he just accepts
the recommendations of his team and takes an action on
it.
62. Q2: As a marketing manager, suggest Ways and means Which
will initiate proper senior/Junior relationship ?
A distinct reporting relationships are established when we know
two things:
1) Chain of Command 2) Span of Management
Chain of Command: A clear and distinct line of authority among
positions.
Chain of Command Unity of Command
Scalar Chain Component
Span of Management: No of people who report to a particular
manager.
63. Q2: Continued…….
In the given case study, Mr. Moiz has either not being acting
like a true leader because of lack of leadership qualities or may be
the component of unity of command was lacking in management
system. Because team members were not giving much respect to
Mr. Moiz and were considering Mr. Akram as real boss, so
another reason could be the absence of scalar chain component.
Unity of command and scalar chain components are very
important factors required to establish the proper reporting
relationships between senior and junior.
64. Q2: Continued…….
3 step Authority Delegation process
Manager ManagerManager
Subordinate SubordinateSubordinate
Assign Responsibility Give Authority Create Accountability
66. CONCLUSION
A leader is one who inspires, motivates and leads people to accomplish
organizational goals.
Leadership is the process of influencing others.
Leadership Styles: there are 3 distinct leadership styles in general.
i)Autocratic like dictator ship
ii)Democratic Participative approach
iii)Laissez faire authority is delegated to group of experts
Decision making process i) identify the main problem
ii) Identify decision criteria
iii) Allocating weights to Alternatives
iv)Develop alternatives
v) Analyze Alternatives
vi) Selecting Alternative
Vii) Implementing Alternative
viii) Evaluating the decision
67. CONCLUSION Continued……
In the given case study, the reporting relationship between boss and
subordinates is not established properly. There was the lack of Unity of
command and Scalar chain component.
Authority delegation is a 3 step process.
Mr. Moiz must be provided with a clear and distinct line of authority.
68. Quote
Effective leadership is not about
making speeches or being liked;
leadership is defined by results not
attributes.
Peter Drucker