Key Performance Indicators (KPIs) should be used to understand performance and drive better decision-making. However, most companies struggle to find the vital few KPIs. Here is a list of the 25 top KPIs is use today.
10. 3. Customer retention rate -
How many of your customers
are going to come back for
more? And how loyal are they
to your brand, organization or
service?
11. 4. Conversion rate -
How well do you translate
enquiries, sales calls and web
page views into paying
customers?