11. #b20Con
ITIL CSI MODEL
What isthe vision?!
Where are we now?!
Where do we !
Want to be?!
How do we get there?!
Did we get there?!
Businessvision,!
mission, goalsand!
objectives!
Baseline assessments!
Measurable targets!
Service and process!
improvement!
Measurementsand!
metrics!
How do
momen
How do we !
keep the!
momentum !
going?!
12. #b20Con
AGILE AND THE ITIL CSI MODEL
What isthe vision?!
Where are we now?!
Where do we !
Want to be?!
How do we get there?!
Did we get there?!
Businessvision,!
mission, goalsand!
objectives!
Baseline assessments!
Measurable targets!
Service and process!
improvement!
Measurementsand!
metrics!
How do we keep the
momentum going?
How do we !
keep the!
momentum !
going?!
Sprint Review
Retrospective
And Sprint Planning
RE) Prioritize
Product Backlog
Sprint!
Product Backlog/
Sprint Backlog
14. #b20Con
SIMPLE BUT NOT EASYLeadingCausesof Failed Agile Projects
None of our agile products failed
Company philosophy or culture at odds with core agile values
Lack of experience with agile methods
External pressure to follow traditional waterfall processes
A broader organizational or communications problem
Lack of cultural transition
Other
Unwillingness of team to follow agile
Lack of management support
Don’t know
Insufficient training
New to agile
15%
13%
11%
10%
10%
9%
7%
7%
7%
5%
3%
3%