For Engagement and Great: Digital Healthcare & IoT UX 사례 중심으로
1. For Engagement
and Great:
Digital Healthcare &
IoT UX 사례 중심으로
2016
Billy(최병호)/BillyChoi@Gmail.com
중앙대학교 교수
홍익대학교 영상대학원(HCI개론 강의)/
연세대학교 공학대학원(서비스디자인경영 강의)/
성균관대학교 일반대학원 휴먼ICT융합학과(교수)/
HEDcentric UX미래융합전략연구소(연구소장)
InnoUX 대표이사
Research Data: http://www.slideshare.net/BillyChoi/
Blog: http://blog.naver.com/soularchitec
Twitter/Facebook: ILOVEHCI
11. Sources:
• Paper: Effect of Wearable Technology Combined With a Lifestyle Intervention on Long-term Weight Loss The IDEA Randomized Clinical Trial(2016)
• Images: https://www.amazon.com/BodyMedia-FIT-Advantage-Armband-Management/dp/B0044ZAF0C
19. Source: https://www.indiegogo.com/projects/new-hexoskin-smart-world-s-leading-smart-shirt-sports-sleep#/
Hexoskin Smart is a sensor-embedded smart shirt that monitors
and records your heart rate, breathing, and movement whether
you're awake or asleep.
It provides valuable insights on intensity and recovery, calories
burned, fatigue level, and sleep quality.
Hexoskin connects to your favorite Bluetooth Smart compatible apps
and devices (Hexoskin supports the BLE HR profile). All of your data is
stored securely, allowing you to see how your physical fitness is
evolving over time.
21. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Just one person is the subject
22. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Just one person is the subject
Smarr decided to take over his own health tracking.
23. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
“People have been brainwashed into thinking that they have no responsibility
for the state of their bodies,”
“I did the calculation of the ratio of two 20-minute doctor visits per year,
compared to the total number of minutes in the year, and it turns out to be
one in 10,000. If you think that someone is going to be able to tell you what’s
wrong with you and fix the problem in one 10,000th of the time that you
have available to do the same, I’d say that’s the definition of insanity. It just
doesn’t make any sense.”
Smarr decided to take over his own health tracking.
24. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Just one person is the subject
Smarr decided to take over his own health tracking.
(스마의 동기유발: 의료시스템에 대한 불신과 자각)
26. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Just one person is the subject
Smarr decided to take over his own health tracking.
(스마의 동기유발: 의료시스템에 대한 불신과 자각)
Crohn’s disease(크론병) 진단
Lactoferrin(락토페린) 수치 주목: 7(미만 정상) & 200~900
27. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Just one person is the subject
Smarr decided to take over his own health tracking.
(스마의 동기유발: 의료시스템에 대한 불신과 자각)
Lactoferrin(락토페린) 수치 주목: 7 & 200~900
Crohn’s disease(크론병) 진단
Quantified Self movement
28. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Just one person is the subject
Smarr decided to take over his own health tracking.
Quantified Self movement
Self-knowledge through numbers
(숫자를 통한 자기 이해)
29. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Quantified Self movement
Self-knowledge through numbers
(숫자를 통한 자기 이해)
Self-tracking represents an attempt to take back some measure of control.
It puts the individual back at the centre of his or her universe.
30. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Quantified Self movement
Self-knowledge through numbers
(숫자를 통한 자기 이해)
Self-tracking represents an attempt to take back some measure of control.
It puts the individual back at the centre of his or her universe.
To all intents and purposes, when combined, these become the algorithmic
self: identity(“new algorithmic identity” by John Cheney-Lippold) and
identification shifted to an entirely digital (and therefore measurable) plane.
31. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Quantified Self movement
Self-knowledge through numbers
(숫자를 통한 자기 이해)
Self-tracking represents an attempt to take back some measure of control.
It puts the individual back at the centre of his or her universe.
To all intents and purposes, when combined, these become the algorithmic
self: identity(“new algorithmic identity” by John Cheney-Lippold) and
identification shifted to an entirely digital (and therefore measurable) plane.
• “We shape our buildings; thereafter they shape us.”(Former Prime Minister Winston Churchill) Users shape their online
profiles, and from that point forward their online profiles begin to shape them.
32. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Quantified Self movement
Self-knowledge through numbers
(숫자를 통한 자기 이해)
Self-tracking represents an attempt to take back some measure of control.
It puts the individual back at the centre of his or her universe.
To all intents and purposes, when combined, these become the algorithmic
self: identity(“new algorithmic identity” by John Cheney-Lippold) and
identification shifted to an entirely digital (and therefore measurable) plane.
• “We shape our buildings; thereafter they shape us.”(Former Prime Minister Winston Churchill) Users shape their online
profiles, and from that point forward their online profiles begin to shape them.
• Every time a person shops online (or in a supermarket using a loyalty card) their identity is slightly altered; being created
and curated in such a way that is almost imperceptible. The same thing happens whenever you open a new web-browsing
window and surf the Internet.
33. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Quantified Self movement
Self-knowledge through numbers
(숫자를 통한 자기 이해)
Self-tracking represents an attempt to take back some measure of control.
It puts the individual back at the centre of his or her universe.
To all intents and purposes, when combined, these become the algorithmic
self: identity(“new algorithmic identity” by John Cheney-Lippold) and
identification shifted to an entirely digital (and therefore measurable) plane.
• “We shape our buildings; thereafter they shape us.”(Former Prime Minister Winston Churchill) Users shape their online
profiles, and from that point forward their online profiles begin to shape them.
• Every time a person shops online (or in a supermarket using a loyalty card) their identity is slightly altered; being created
and curated in such a way that is almost imperceptible. The same thing happens whenever you open a new web-browsing
window and surf the Internet.
• What Fred Turner describes is a world in which multiple subjectivities exist, but these subjectivities constantly crash into
one another. Unlike the “windowed self”(by MIT psychoanalyst Sherry Turkle) or the “segmentary animal”(by Deleuze and
Félix Guattari) who fills different roles at school, in the workplace and at the home, where The Formula is involved these rules
are not isolated to one location, but affect one another in intricate, granular and often invisible ways.
35. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Quantified Self movement
Self-knowledge through numbers
(숫자를 통한 자기 이해)
Self-tracking represents an attempt to take back some measure of control.
It puts the individual back at the centre of his or her universe.
To all intents and purposes, when combined, these become the algorithmic
self: identity and identification shifted to an entirely digital (and therefore
measurable) plane.
“We know before they do. We know before you do. We can tell you not only
where your customers are going, but how they’re going to get there, so we
can actually influence their paths.”
(Quantcast’s promotional materials)
36. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Quantified Self movement
Self-knowledge through numbers
(숫자를 통한 자기 이해)
Self-tracking represents an attempt to take back some measure of control.
It puts the individual back at the centre of his or her universe.
To all intents and purposes, when combined, these become the algorithmic self: identity and identification
shifted to an entirely digital (and therefore measurable) plane.
“We know before they do. We know before you do. We can tell you not only where your customers are going,
but how they’re going to get there, so we can actually influence their paths.”(Quantcast’s promotional materials)
Companies like Quantcast and Google get no benefit at all from everyone
acting in the same way(like the (digital) panopticon), since this allows for
no market segmentation to occur. Venders and marketers increasingly focus
on niche audiences. For niches to work, it is important to companies that
they know our eccentricities, so that they can figure out which tiny interest
group we belong to.
37. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Quantified Self movement
Self-knowledge through numbers
(숫자를 통한 자기 이해)
Angela was working in what she considered to be her dream job, when she
downloaded an app that “pinged” her multiple times each day, asking her to
rate her mood each time.
As patterns started to emerge in the data, Angela realised that her “mood
score” showed that she wasn’t very happy at work, after all. When she
discovered this, she handed in her notice and quit.
40. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Quantified Self movement
Self-knowledge through numbers
(숫자를 통한 자기 이해)
Based upon speech patterns, the particular words they used, and even
details as seemingly trivial as whether they said “um” or “err” – and then
utilise these insights to put them through to the agent best suited for dealing
with their emotional needs?
(Chicago’s Mattersight Corporation does exactly that. Based on custom
algorithms, Mattersight calls its business “predictive behavioral routing”.)
41. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Quantified Self movement
Self-knowledge through numbers
(숫자를 통한 자기 이해)
Based upon speech patterns, the particular words they used, and even details as seemingly trivial as whether they said “um” or
“err” – and then utilise these insights to put them through to the agent best suited for dealing with their emotional needs?
(Chicago’s Mattersight Corporation does exactly that. Based on custom algorithms, Mattersight calls its business “predictive
behavioral routing”.)
The man behind Mattersight’s behavioural models is a clinical psychologist
named Dr Taibi Kahler. Kahler is the creator of a type of psychological
behavioural profiling called Process Communication.
What Kahler noticed was that certain predictable signs precede particular
incidents of distress, and that these distress signs are linked to specific
speech patterns. These, in turn, led to him developing profiles on the six
different personality types he saw recurring.
42. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Personality type Personality traits
How
common?
“Thinkers”
Thinkers view the world through data. Their primary way of dealing with
situations is based upon logical analysis of a situation. They have the potential
to become humourless and controlling.
1 in 4
people
“Rebels”
Rebels interact with the world based on reactions. They either love things or
hate them. Many innovators come from this group. Under pressure they can
be negative and blameful.
1 in 5
people
“Persisters”
Persisters filter everything through their opinions. Everything is measured up
against their world view. This describes the majority of politicians.
1 in 10
people
“Harmonisers”
Harmonisers deal with everything in terms of emotions and relationships.
Tight situations make this group overreactive.
3 in 10
people
“Promoters”
Promoters view everything through action. These are the salesmen of the
world, always looking to close a deal. They can be irrational and impulsive.
1 in 20
people
“Imaginers”
Imaginers deal in unfocused thought and reflection. These people operate in
vivid internal worlds and are likely to spot patterns where others cannot.
1 in 10
people
Dr Taibi Kahler’s the six different personality types
43. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Quantified Self movement
Self-knowledge through numbers
(숫자를 통한 자기 이해)
Based upon speech patterns, the particular words they used, and even details as seemingly trivial as whether they said “um” or
“err” – and then utilise these insights to put them through to the agent best suited for dealing with their emotional needs?
(Chicago’s Mattersight Corporation does exactly that. Based on custom algorithms, Mattersight calls its business “predictive
behavioral routing”.)
The man behind Mattersight’s behavioural models is a clinical psychologist named Dr Taibi Kahler. Kahler is the creator of a
type of psychological behavioural profiling called Process Communication.
What Kahler noticed was that certain predictable signs precede particular incidents of distress, and that these distress signs are
linked to specific speech patterns. These, in turn, led to him developing profiles on the six different personality types he saw
recurring.
A person patched through to an individual with a similar personality type to
their own will have an average conversation length of five minutes, with a 92
percent problem-resolution rate. A caller paired up to a conflicting
personality type, on the other hand, will see their call length double to ten
minutes – while the problem-resolution rate tumbles to 47 percent.
49. Reference: Dormehl, Luke (2014-04-03). The Formula: How Algorithms Solve all our Problems … and Create More. Ebury Publishing.
Just one person is the subject
Precision medicine(알고리즘 기반 개개인 맞춤 치료)
Evidence based medicine(통계 기반 치료)
Symptom based medicine