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ERIK SAELENS
FOUNDER & EXECUTIVE STRATEGIC DIRECTOR BRANDHOME

40 YEARS

LIVES IN ANTWERP, BELGIUM

MARRIED, 2 DAUGHTERS

HOBBIES
WHO’S TALKING
#BHLions15
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SHARE YOUR INSIGHTS
DONATE TODAY
BRANDHOME FOUNDATION
IBAN BE09 0682 4746 9457
BIC GKCC BE BB
#BHLions15
FROM STORYTELLING TO STORYSELLING
TODAY’S TOPICS
THE BASICS OF STORYTELLING
TRIPLE-A STORIES
TAKE-AWAYS
#BHLions15
BASICS OF BRANDING
#BHLions15
#BHLions15
#BHLions15
#BHLions15
#BHLions15
#BHLions15
#BHLions15
#BHLions15
#BHLions15
#BHLions15
A SMALL ELEMENT CAN SAY A LOT
ABOUT A PERSON
#BHLions15
ANGELINA JOLIE &
BRAD PITT
#BHLions15
BOB MARLEY
#BHLions15
LADY DI
#BHLions15
BUT THE SAME CAN BE SAID
FOR BRANDS
#BHLions15
#BHLions15
#BHLions15
#BHLions15
#BHLions15
WHAT IS A B®AND?
#BHLions15
GREEN & COFFEE BAR
#BHLions15
#BHLions15
RED & SPORTS CAR
#BHLions15
#BHLions15
COLOUR
#BHLions15
COLOUR
#BHLions15
AROMA
#BHLions15
AROMA
#BHLions15
BRAND
#BHLions15
PACKAGING
#BHLions15
SOUND
#BHLions15
SOUND
#BHLions15
PLACE
#BHLions15
A BRAND CAN BE
ANYTHING
#BHLions15
WHAT ARE B®ANDS?
#BHLions15
#BHLions15
BRANDS ARE STORIES IN (Y)OUR BRAINS
#BHLions15
#BHLions15
SIMILARITIES?
#BHLions15
DIFFERENCES?
#BHLions15
PRICE SPAN?
#BHLions15
STORIES THAT
• REDUCE ELASTICITY
• CREATE PREMIUM
PRICE - SERVICE - LOYALTY - DISTRIBUTION
#BHLions15
IN-ELASTICITY IS THE ESSENCE OF
STRATEGIC BRAND MARKETING
#BHLions15
TAKE-AWAY
BRANDING IS ABOUT
CREATING IN-ELASTICITY
#BHLions15
A BRAND CREATES AN
EMOTIONAL BOND
SURPASSING PRODUCT EXPERIENCE
#BHLions15
A BRAND IS
A BELIEF SYSTEM
#BHLions15
A BELIEF SYSTEM
WHERE SOMETIME NO WORDS ARE NEEDED
#BHLions15
A BRAND IS A BELIEF SYSTEM
WHERE YOUR STAKEHOLDERS
REWARD YOU WITH LOYALTY
& SPREAD THE WORD TO OTHERS
#BHLions15
FROM STORYTELLING TO STORYSELLING
TODAY’S TOPICS
THE BASICS OF STORYTELLING
TRIPLE-A STORIES
TAKE-AWAYS
#BHLions15
FROM STORYTELLING TO STORYSELLING
TODAY’S TOPICS
TRIPLE-A STORIES
TAKE-AWAYS
THE BASICS OF STORYTELLING
#BHLions15
STORIES HAVE EXISTED
LONG BEFORE RECORDED HISTORY
#BHLions15
AND THE TELLING OF STORIES HAVE CHANGED FORMS
DRASTICALLY THROUGHOUT THE YEARS
#BHLions15
BUT THE ELEMENTS OF A STORY
NEVER CHANGED
#BHLions15
MESSAGE
GLOBAL
WARMING
#BHLions15
PLAYERS
#BHLions15
THE
GOOD
THE
BAD
CONFLICT
#BHLions15
HERO
AL GORE:
AN INCONVINIENT
TRUTH #BHLions15
PLOT
#BHLions15
MESSAGE PLAYERS CONFLICT HERO PLOT
STORY BUILDING BLOCKS
#BHLions15
QUESTION
#BHLions15
WHAT DO STORIES AND BRANDS
HAVE IN COMMON?
#BHLions15
THEY ARE BOTH
BELIEF SYSTEMS
#BHLions15
BECAUSE BRANDS ARE
STORIES
#BHLions15
STORIES IN YOUR BRAINS
#BHLions15
A BRAND IS A
COLLECTION OF STORIES
- STORIES YOU’VE HEARD
- STORIES YOU’VE EXPERIENCED YOURSELF
- STORIES YOU’VE READ ABOUT
- STORIES YOU’VE SEEN ON THE INTERNET
- …
#BHLions15
EXAMPLE
TOMS SHOES
#BHLions15
#BHLions15
MAKE SENSE OF THE WORLD
UNDERSTAND LIFE'S EXPERIENCES
DEAL WITH DILEMMAS
OVERCOME HARDSHIPS
STORIES HELP PEOPLE TO
#BHLions15
THEY ARE BELIEF SYSTEMS
THAT FUNCTION AS A REFERENCE FRAME
TO FACILITATE THE CHOICES WE MAKE…
#BHLions15
…AND THAT IS EXACTLY
WHAT BRANDS DO TOO
#BHLions15
CONSUMERS HAVE TOO MANY CHOICES, AND TOO LITTLE TIME
DIFFERENT COMPANIES OFTEN HAVE SIMILAR OFFERINGS
BRANDS HELP CONSUMERS TO ORGANISE THE WORLD AND TO FACILITATE DECISIONS
STEPS FOR BUILDING A STORY
#BHLions15
#BHLions15
storyline
story
storylining
story
storystorymining
storytelling
storyselling
storybuying
storyliving
story
#BHLions15
story
mining
storyline
story
story
story
story
mining lining telling selling buying living
#BHLions15
story
liningstoryline
story
story
story
story
mining lining telling selling buying living
story
story
story
story
story
story
story
story
story
story
story
story
story
story
#BHLions15
story
telling
story
story
mining telling selling buying living
concept
story
story
story
story
lining
#BHLions15
story
selling
mining selling buying living
concept
lining telling
#BHLions15
story
buying
mining buying living
concept
lining telling selling
#BHLions15
story
living
mining living
R
lining telling selling buying
RR
#BHLions15
FROM STORYTELLING TO STORYSELLING
TODAY’S TOPICS
THE BASICS OF STORYTELLING
TAKE-AWAYS
TRIPLE-A STORIES
#BHLions15
- PEOPLE FIRST TRUST PEOPLE
- THEN THEY TRUST THE STORIES THEY TELL
- THEN THEY TRUST BRANDS
#BHLions15
#BHLions15
- GOOD STORIES
- NEED TO BE TRIPLE-A
- AUTHENTIC
- ACCOUNTABLE
- ACTIVATING
#BHLions15
1AUTHENTICBE WHO YOU ARE
#BHLions15
#BHLions15
#BHLions15
#BHLions15
BERKSHIRE HATTAWAY
#BHLions15
VICE INC
#BHLions15
THE ECONOMIST
#BHLions15
NORDSTORM
#BHLions15
TRADER JOE’S
#BHLions15
#BHLions15
2ACCOUNTABLEDO WHAT YOU SAY
#BHLions15
OLIVE
LOVE YOUR MUSIC
#BHLions15
LEATHERMAN
#BHLions15
#BHLions15
B. DALTON
#BHLions15
3ACTIVATINGWHAT YOU HEAR, YOU FORGET
WHAT YOU SEE, YOU REMEMBER
WHAT YOU EXPERIENCE, YOU BUY
#BHLions15
PROJECT ARCHITEUTIS

#BHLions15
BETA 7
#BHLions15
#BHLions15
THE STORYTELLING EFFECT
#BHLions15
A GOOD EXPERIENCE?
A BAD EXPERIENCE?
HOW MANY TIMES DOES SOMEONE
TELL OTHERS ABOUT
#BHLions15
A GOOD EXPERIENCE
#BHLions15
A GOOD EXPERIENCE
3 TIMES
#BHLions15
A BAD EXPERIENCE
#BHLions15
A BAD EXPERIENCE
9 TIMES
#BHLions15
THESE ARE FACTORS
FROM RESEARCH BEFORE
SOCIAL MEDIA EFFECTS
#BHLions15
FACTOR 3 RIPPLE-EFFECT
#BHLions15
#BHLions15
A STORY THAT IS TRIPLE-A
HAS THE POWER TO SPREAD
#BHLions15
THE SAME COUNTS FOR A BRAND
#BHLions15
BUT NOT IN A GOOD WAY!
#BHLions15
TODAY’S TOPICS
THE BASICS OF STORYTELLING
TRIPLE-A STORIES
TAKE-AWAYS
FROM STORYTELLING TO STORYSELLING
#BHLions15
BECAUSE STORIES HAVE AN
EFFECT ON OUR
BRAIN & BEHAVIOUR
STORYTELLING
LEADS TO
STORYSELLING
#BHLions15
CONNECTION EMPATHY
TRUST
SALES
+
STORIES
#BHLions15
THE EFFECT OF STORYTELLING ON YOUR BRAND
BUYING INTENTIONS X2 NPS +33% EMPLOYER BRANDING BRAND ATTRIBUTES +75%
SOURCE: RESEARCH 3DACCOUNTABILITY & COOLBRANDS
STORYTELLING IN THE NOW ERA: DIGITAL & SOCIAL
#BHLions15
STORYTELLING HAS EVOLVED OVER YEARS
THE CHANNELS THROUGH WHICH STORIES ARE TOLD
HAVE MULTIPLIED & DIGITALISED
#BHLions15
THENATUREOF
DIGITAL
STORYTELLING
#BHLions15
1.DEMOCRATIC
#BHLions15
1.DEMOCRATIC
2.DIRECT
#BHLions15
1.DEMOCRATIC
2.DIRECT
3.NON-LINEAR
#BHLions15
1.DEMOCRATIC
2.DIRECT
3.NON-LINEAR
4.MULTIPLE-CHANNEL
#BHLions15
SOCIAL MEDIA AND STORYTELLING
A MATCH MADE IN HEAVEN?
#BHLions15
SOCIAL MEDIA STORYTELLING
ABOUT COMMUNICATION
ABOUT BUILDING RELATIONSHIPS
#BHLions15
SOCIAL MEDIA: THE CONTEMPORARY BONFIRE
#BHLions15
1. SHAREABILITY
2. USE THE ELEMENTS
3. BE CONCISE
4. THE CUSTOMER = THE HERO
5. MEDIA MIX
5 TIPS FOR STORYTELLING ON SOCIAL MEDIA
#BHLions15
TODAY’S TOPICS
THE BASICS OF STORYTELLING
TRIPLE-A STORIES
TAKE-AWAYS
FROM STORYTELLING TO STORYSELLING
#BHLions15
STORIESARETHEOLDESTBELIEFSYSTEMSTOENGAGEPEOPLE
BRANDSARESTORIESTHATCANSURVIVEOVERTIME
SUCCESSSTORIESMUSTBEAUTHENTIC,ACCOUNTABLE&ACTIVATING
TELLING=SELLING:STORIESAREALEVERAGETOMAKEPEOPLEBUY
SOCIALMEDIAARETHEBONFIREOFCONTEMPORARYSTORYTELLING
#BHLions15
READYTOWRITEYOUR
BRAND(HI)STORY
#BHLions15
! PICTURE !
#BHLions15
THANK YOU
#BHLions15

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