CA UIM for z Systems Technical Deep Dive: Get the Right People Solving Problems Faster!

CA UIM for z Systems Technical
Deep Dive: Get the Right People
Solving Problems Faster!
Lowell H. Higley
Mainframe
CA Technologies
Sr Principal Product Manager
MFX22E
@LinuxLowell
#CAWorld

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Abstract
Discover how CA Unified Infrastructure
Management (CA UIM) for z Systems helps you
gain a holistic view of your business services
that span mobile-to-mainframe. Learn how to
use the new CA Unified Infrastructure
Management for z Systems probes to monitor
your mainframe as part of the overall IT
infrastructure from a single pane of glass.
Lowell Higley
CA Technologies
Senior Principal
Product Manager

Agenda
CA UIM FOR Z SYSTEMS ARCHITECTURAL OVERVIEW
AVAILABLE Z SYSTEM METRICS
BUILDING TRUE CROSS ENTERPRISE DASHBOARDS
USING CA UIM FOR Z TO LOWER MTTR
1
2
3
4

Skills Assumptions
§ Familiar with CA UIM (but not experts)
– Can navigate around and use CA UIM for z
– Understands probes, metrics, thresholds, and alarms
– Understands the concept of custom dashboards
§ Understands basic z Systems functionality and terminology
CA Unified Infrastructure Management for z Systems
This session assumes the following about audience knowledge

Purpose
§ Not an instructional “how to”
§ Provide building blocks to create single pane of glass
This session assumes the following about audience knowledge

CA Unified Infrastructure Management
for z Systems Overview

Agenda
CA UIM ARCHITECTURE
CA UIM FOR Z SYSTEMS PROBE PACKS
SYSTEM AND SKILLS REQUIREMENTS
Z SYSTEM DEVELOPMENT PHILOSOPHY
Z SYSTEM PROBE ARCHITECTURE
PREREQUISITES
1
2
3
4
5
6

CA Unified Infrastructure Management Architecture
Collect
Display
Correlate/
Aggregate
§ Message Bus
§ Open APIs
§ 3rd party integration
§ Agent Optional
§ 180+ Probes
§ SDKs available
§ Multi-Tenant
§ 3rd
Party Integration
§ Easily Skin-able
Hub
Data
Repository
Agent Based
(Probes located on each server)
P P P
CPU, Disk, Memory, Logs, Services, Processes, etc.
Agentless
(Probes remotely talk to devices)
P P P
Network, Databases, Cloud, etc.
Server Server
UNIFIED MONITORING OF PUBLIC AND PRIVATE IT ENVIRONMENTS
Application
Commercial & Custom
Database
IT & Business
Cloud
Public & Private
Network
LAN & WAN
Power
Efficiency
z SystemsServer
Physical & Virtual

CA Unified Infrastructure Management Architecture
Collect
Display
Correlate/
Aggregate
§ Message Bus
§ Open APIs
§ 3rd party integration
§ Agent Optional
§ 180+ Probes
§ SDKs available
§ Multi-Tenant
§ 3rd
Party Integration
§ Easily Skin-able
Hub
Data
Repository
Agent Based
(Probes located on each server)
P P P
CPU, Disk, Memory, Logs, Services, Processes, etc.
Agentless
(Probes remotely talk to devices)
P P P
Network, Databases, Cloud, etc.
Server Server
UNIFIED MONITORING OF PUBLIC AND PRIVATE IT ENVIRONMENTS
Application
Commercial & Custom
Database
IT & Business
Cloud
Public & Private
Network
LAN & WAN
Power
Efficiency
z Systems
Server
Physical & Virtual

CA UIM for z Systems – Probe Pack Summary
CA UIM Storage for z Systems
probe pack
CA UIM Operations for z Systems
probe pack
CA UIM for z Systems
Built on the CA UIM platform, the solution provides a business service view across
data center infrastructure, including the industry’s most complete z Systems coverage:
z/OS, z/VM and Linux on z
Feeds metrics data from the z/OS
operating system into CA UIM such as:
• Sysplex images
• LPARs
• z/OS instances
• Started tasks
• System tasks
• Channel I/O
CA UIM for z/VM systems
probe pack
Feeds metrics data from the
mainframe storage environment into
CA UIM such as:
• DASD
• HFS and NFS mount points
• Fibre Channel ports
Feeds metrics data from the mainframe
z/VM hypervisor and data related to
guests running on z/VM such as:
• System/Guest CPU
• Page volume, spool volume, wait
states.
• Total CPU
• Resident Memory
• Working Set
• Page Read and Page Writes
• Network Metrics

Development Philosophy
CA Unified Infrastructure Manager (UIM) for z Systems
Basic, Light Weight Data Sources
Provide top 15 to 20 metrics of value with only OS dependencies
Advanced, Heavier Data Sources
Provide additional metrics with some heavier dependencies
Application Data Sources
Provide substantial metrics/data and functionality with applications
Operations
Analyst
Technical
Specialist
Roadmap Priority

CA
Common
Services
CA UIM for z Product/Technology Architecture
UIM Server
UMP
System z Probe
z Systems
Data Sources
UIM Infrastructure
System z Probe
CIM
Server
(RMF)
CA
Products
Connector
Layer
z/VM
(Monitor
Records)
REST API + Resource Model
CIM CCS Prod z/VM
Data
Service
Distributed
(CA UIM Hub)
z Systems
Data
Collector
Currently GA

z Systems Data Sources
CIM
Server 1
IBM Software
Running on
z/OS
Data
Collector for
z/VM 1
CIM
Server 2
Data
Collector for
z/VM 2
Depending on the resource requested, the request from the
Data Service Probe goes either to CIM Servers (IBM
Software) or Data Collectors for z/VM (CA Software). The
CIM Server runs on z/OS, and the Data Collectors run on
z/Linux under z/VM.
CA Software
Running on
Linux under
z/VM
RMF DDS RMF DDS
IBM Software
Running on
z/OS
The requests to CIM pull their metrics by going to the RMF DDS
Server, GPMSERVE. The RMF DDS server is an http-enabled
server that serves requests for RMF data.
The requests to the Data Collectors pull their
metrics by using IBMs MonReader.
Network Request From Data
Service Probe on Windows/Linux

Data Collector for z/VM in Some More Detail
Connector
Layer
MonReader Connector
Data Collector for z/VM
Data Collector for z/VM is a specialized instance of the Data
Service Probe codebase, so you will see similarities going
forward through the different presentations.
Network Request From Data
Service Probe

CA UIM High Level Architecture
The UIM infrastructure showed here is
installed on a Windows or Linux
machine. The UIM/UMP install is
covered as part of another training.
UMP is the user interface for the UIM
server.
• The z Systems Probe set is installed through CA UIM.
• CA UIM will configure a machine as a robot.
• Then, the robot can have probes installed underneath it.
• Valid machines are Windows and Linux.
UIM Server
UMP
UIM Infrastructure
CA UIM Probes running
on Windows/Linux

CA UIM for z System Probes
CA UIM
Storage for
z Systems Probe
Data Service
Probe
“Connector”
Layer
CIM Connector z/VM Connector
Data Service Probe
CA UIM
Operations for
z Systems Probe
CA UIM for
z/VM systems
Probe
Request to z Systems Software
• These probes run on
Windows or Linux, and
they are installed
through CA UIM.
• The z Systems Probes all
request data from the
Data Service probe
below.
The Data Service Probe takes
requests from z Systems
Probes, and returns data by
connecting to software running
on z Systems, described on the
next slide. The connections are
brokered by “connectors”
within the Data Service Probe.

CA UIM for z Systems High Level Security Diagram
CIM Data
Source 1
Data Collector
for ZVM 1
CIM Data
Source(s) 2+
Data Collector
for ZVM 2+
SSL
SSL
LDAP Server
Data Source Credentials
Mainframe
Security (SAF)
Mainframe
Security (SAF)
Data Service
Probe
zStorage, zOps,
z/VM Probe(s)
SSL
SSL
All SSL Connections can be
optionally disabled for setup
and testing purposes.Prereq: Keyring
Setup for TLS
Prereq: RMF
and GPMSERVE

Prerequisites – Operations and Storage
§ CA UIM 8.2+
§ IBM z/OS 1.13 or 2.1
§ CIM Server for z/OS
§ Resource Management Facility for z/OS
– Configured as a data provider to CIM

Prerequisites – z/VM
§ CA UIM 8.2+
§ IBM z/VM 6.2 or 6.3
§ Available Linux guest
– SUSE SLES 11 SP3 (min 1gb RAM)
– Red Hat RHEL 6.5 or 6.6 (min 512mb RAM)
– 70 mb disk space
– IBM JRE 7 or 8

Skills Required
§ z/OS SysProg
– Install/configure RMF*
– Install/configure CIM**
* Already installed by majority of customers
** Not installed that often
§ z/VM SysProg
– Insert statements in user dir
– Define memory
– Activate system services
– Provision Linux Guest
§ Linux Admin
– Configure install OS &
prerequisites§ UIM Probe Installation

Unified Monitoring Best Practices

Agenda
CONSIDERATIONS
METRICS, THRESHOLDS AND ALARMS
1
2

Considerations
§ Normalization
– Disk is disk.. Or is it DASD?
§ Mainframe-isms
– What level of CPU utilization
is good (vs. distributed)?
Things to consider when extending CA UIM to z Systems

Metrics
§ CPU (CP, zIIP, zAAP)

Thresholds
SEVERITY OPERATOR VALUE
Critical > 85%
Major > 75 to 85%
Minor >= 65 to 75%

Alarms
SEVERITY BASED ON THRESHOLD

CA UIM
Operations
for z Systems
Probe Pack

Operations Probe Hierarchy
CEC
LPAR
z/OS
Started Task
System Task
Channels
Sysplex Coupling Facilities

Operations Probe Available Metrics
Name QOS Description
CEC CP Usage % QOS_CEC_CP_USAGE_PCT Percentage of CP used by CEC
CEC zAAP Usage % QOS_CEC_ZAAP_USAGE_PCT Percentage of zAAP used by CEC
CEC zIIPUsage % QOS_CEC_ZIIP_USAGE_PCT Percentage of zIIPused by CEC
CEC

LPAR CPU Usage % QOS_LPAR_TOTAL_CPU_USAGE_PCT Percentage of defined CPU used by this
LPAR
LPAR zAAP Usage % QOS_LPAR_ZAAP_USAGE_PCT Percentage of total zAAP usage in an
LPAR
LPAR zAAP CP Usage % QOS_LPAR_ZAAP_ON_CP_USAGE_PCT Percentage of zAAP CP usage in an
LPAR
LPAR CP Usage % QOS_LPAR_CP_USAGE_PCT Percentage of total CP usage in an LPAR
LPAR zIIPCP Usage % QOS_LPAR_ZIIP_ON_CP_USAGE_PCT Percentage of zIIPCP usage in an LPAR
LPAR zIIPUsage % QOS_LPAR_ZIIP_USAGE_PCT Percentage of total zIIPusage in an
LPAR
LPAR

z/OS
z/OS State QOS_ZOS_STATE Indicates the overall state of the z/OS system
z/OS User Count QOS_ZOS_USER_COUNT Total number of users logged on to the z/OS system
z/OS Processes Count QOS_ZOS_TOTAL_PROCESSES_COUNT Total number of UNIX® processes and active address
spaces on the z/OS system
z/OS Active Address
Space Count
QOS_ZOS_ADDRESS_SPACE_COUNT Number of active address spaces on the z/OS system
z/OS Virtual Memory
Pages/second
QOS_ZOS_PAGE_RATE_PAGES_PER_SEC Number of virtual memory page ins per second
z/OS zAAPUsage % QOS_ZOS_ZAAP_USAGE_PCT Percentage of zAAP used by the z/OS system
z/OS zIIP Usage % QOS_ZOS_ZIIP_USAGE_PCT Percentage of zIIP used by the z/OS system
z/OS CP Usage % QOS_ZOS_CP_USAGE_PCT Percentage of CP used by the z/OS system
z/OS zAAPCP Usage % QOS_ZOS_ZAAP_ON_CP_USAGE_PCT Percentage of zAAP CP usage in a z/OS system
z/OS zIIP CP Usage % QOS_ZOS_ZIIP_ON_CP_USAGE_PCT Percentage of zIIP CP usage in a z/OS system

STC
Started Task CPU Usage
Milliseconds
QOS_ZOS_STARTED_TASK_CPU_USAGE_
MS
Total amount of CPU used by the Started
Task in milliseconds
Started Task Working
Set Size MB
QOS_ZOS_STARTED_TASK_WORKING_SE
T_SIZE_MB
Physical Memory allocated by the Started
Task in megabytes

System
Tasks
System Task CPU Usage
Milliseconds
QOS_ZOS_SYSTEM_TASK_CPU_USAGE_
MS
Total amount of CPU used by the System
Task in milliseconds
System Task Working Set
Size MB
QOS_ZOS_SYSTEM_TASK_WORKING_SET
_SIZE_MB
Physical Memory allocated by the System
Task in megabytes

Channels
Channel Received
Bytes/second
QOS_ZOS_CHANNEL_RECEIVED_BYTES_PE
R_SEC
Total number of bytes received in bytes per
second, including framing characters
Channel Transmitted
Bytes/second
QOS_ZOS_CHANNEL_TRANSMITTED_BYTE
S_PER_SEC
Total number of bytes transmitted in bytes
per second, including framing characters
Channel
Errors/second
QOS_ZOS_CHANNEL_ERRORS_PER_SEC Number of network errors per second
Channel Network Port
Usage %
QOS_ZOS_CHANNEL_NETWORK_PORT_US
AGE_PCT
Percentage of channel capacity used by the
z/OS system

SysPlex
Sysplex State QOS_SYSPLEX_STATE Indicates the current state of the Sysplex

Coupling
Facilities
Coupling Facility State QOS_SYSPLEX_COUPLING_FACILITY_STA
TE
Indicates the current state of the
Coupling Facility
Coupling Facility
Processor Usage %
QOS_SYSPLEX_COUPLING_FACILITY_PR
OCESSOR_USAGE_PCT
Percentage of processor used by the
Coupling Facility

Operations Probe Best Practices
The Coupling Facilities should always be in a running state. Set
alarm for the Coupling Facilities state based on the threshold
values suggested below.
QOS_SYSPLEX_COUPLING_FACILITY_STATE
Severity Operator Value
Critical == 6 or 9

CA UIM
Storage
for z Systems
Probe Pack

Storage Probe Hierarchy
CEC
LPAR z/OS
DASDs
HFS
NFS
FC Ports

Active Time % QOS_ZOS_DASD_ACTIVE_TIME_PCT Percentage of time the disk unit was
actively processing requests.
Average Usage % QOS_ZOS_DASD_USAGE_PCT Percentage of average device in use.
DASD Available
Space MB
QOS_ZOS_DASD_AVAILABLE_SPACE_
MB
Available space on DASD device in MB.
IO Intensity
Milliseconds
QOS_ZOS_DASD_IO_INTENSITY_MS Wait-time for device in milliseconds,
where the value can be greater than 1000.
IO Queue Depth
Count
QOS_ZOS_DASD_IO_QUEUE_DEPTH_
COUNT
Average number of I/O requests currently
in queue.
Operational State QOS_ZOS_DASD_STATE Returns 2 - OK, 9 - Stopping, 10 Stopped
Response Time
Milliseconds
QOS_ZOS_DASD_RESPONSE_TIME_
MS
Average time required to complete an I/O
request in milliseconds.
DASD
Storage Probe Available Metrics

FCPort Received Bytes/second QOS_ZOS_FCPORT_RECEIVED_BYTES_PER_SEC Total number of bytes received per second.
FCPort Received
Packets/second
QOS_ZOS_FCPORT_RECEIVED_PACKETS_PER_SEC Total number of packets received per second.
FCPort Transmitted
Bytes/second
QOS_ZOS_FCPORT_TRANSMITTED_BYTES_PER_SEC Total number of bytes transmitted per second.
FCPort Transmitted
Packets/second
QOS_ZOS_FCPORT_TRANSMITTED_PACKETS_PER_SEC Total number of packets transmitted per second.
Storage Probe Available Metrics

HFS Metrics
Hierarchical Filesystem
Available Space MB
QOS_ZOS_HFS_AVAILABLE_SPACE_MB Space available on the Hierarchical Filesystem in MB.
Hierarchical Filesystem Usage
%
QOS_ZOS_HFS_USAGE_PCT Percentage of amount of Hierarchical Filesystem in use.
Read-write status of the
Hierarchical Filesystem
QOS_ZOS_HFS_READ_WRITE_STATE Read-write status of the Hierarchical Filesystem

NFS Metrics
Network Filesystem Available
Space MB
QOS_ZOS_NFS_AVAILABLE_SPACE_MB Space available on the Network Filesystem in MB.
Network Filesystem Usage % QOS_ZOS_NFS_USAGE_PCT Percentage of amount of Network Filesystem in use.
Read-write status of the
Network Filesystem
QOS_ZOS_NFS_READ_WRITE_STATE Read-write status of the Network

CA UIM for
z/VM
systems
Probe Pack

z/VM Probe Hierarchy

Monitored
Member Count
QOS_CLUSTER_MONITORED_ME
MBER_COUNT
Number of members in the SSI
cluster currently being monitored.
Cluster
z/VM Probe Available Metrics

Running State of
Guest
QOS_GUEST_RUN_STATE Running state of guest.
0 = stopped
1 = running
Note: At this time we do not monitor
inactive guests.
Guest Count

Active Guest Count QOS_HYPERVISOR_GUEST_RUNNI
NG_COUNT
Number of virtual guest machines
running on the hypervisor.
Guest Count

Aggregate System CPU
Usage
QOS_HYPERVISOR_CPU_AGGREGATE_SYSTEM
_CPU_USAGE_PCT
Percentage of CPU used by system (aggregate of all
CPUs).
Aggregate Guest CPU
Usage
QOS_HYPERVISOR_CPU_AGGREGATE_GUEST_
CPU_USAGE_PCT
Percentage of CPU used by guests (aggregate of all
CPUs).
Aggregate Total CPU Usage
QOS_HYPERVISOR_CPU_AGGREGATE_TOTAL_
CPU_USAGE_PCT
Percentage of total CPU used by system and guests
(aggregate of all CPUs).
Guest CPU Usage/percent
QOS_HYPERVISOR_CPU_GUEST_CPU_USAGE_
PCT Percentage of this CPU used by guests.
System CPU
Usage/percent
QOS_HYPERVISOR_CPU_SYSTEM_CPU_USAGE
_PCT Percentage of this CPU used by system.
Total CPU Usage/percent
QOS_HYPERVISOR_CPU_TOTAL_CPU_USAGE_
PCT Percentage of this CPU used by system and guests.
Aggregate Virtual CPU
Usage
QOS_GUEST_CPU_AGGREGATE_VIRTUAL_USA
GE_PCT
Percentage of CPU used by guest (aggregate of all
virtual CPUs).
CPU

Test Idle Wait State
QOS_HYPERVISOR_WAIT_STATE_TEST_IDLE_PC
T Percentage of guests in test idle wait state.
Test Idle SVM Wait
State
QOS_HYPERVISOR_WAIT_STATE_TEST_IDLE_SV
M_PCT Percentage of guests in test idle SVM state.
Page Wait State QOS_HYPERVISOR_WAIT_STATE_PAGE_PCT Percentage of guests in page wait state.
CPU Wait State QOS_HYPERVISOR_WAIT_STATE_CPU_PCT Percentage of guests in CPU wait state.
I/O Wait State QOS_HYPERVISOR_WAIT_STATE_IO_PCT Percentage of guests in I/O wait state.
Simulation Wait State
QOS_HYPERVISOR_WAIT_STATE_SIMULATION_
PCT
Percentage of guests in simulation wait
state.
Console Wait State QOS_HYPERVISOR_WAIT_STATE_CONSOLE_PCTPercentage of guests in console wait state.
Other Wait State QOS_HYPERVISOR_WAIT_STATE_OTHER_PCT Percentage of guests in other wait state.
Wait State

Aggregate Page
Volume Usage
QOS_HYPERVISOR_PAGE_VOL_AGGREG
ATE_USAGE_PCT
Used space on page volume as percentage of
total (aggregate of all page volumes).
Aggregate Page
Volume Reads/sec
ATE_READS_PER_SEC
Number of page volume reads per second
(aggregate of all page volumes).
Aggregate Page
Volume Writes/sec
ATE_WRITES_PER_SEC
Number of page volume writes per second
(aggregate of all page volumes).
Page Volume Usage
QOS_HYPERVISOR_PAGE_VOL_USAGE_
PCT
Used space on page volume as percentage of
total.
Page Volume
Reads/sec
QOS_HYPERVISOR_PAGE_VOL_READS_
PER_SEC Number of page volume reads per second.
Page Volume
Writes/sec
QOS_HYPERVISOR_PAGE_VOL_WRITES
_PER_SEC Number of page volume writes per second
Page Volume

Aggregate Spool
Volume Usage
QOS_HYPERVISOR_SPOOL_VOL_AGGRE
GATE_USAGE_PCT
Used space on spool volume as percentage
of total (aggregate of all spool volumes).
Aggregate Spool
Volume Reads/sec
GATE_READS_PER_SEC
Number of spool volume reads per second
(aggregate of all spool volumes).
Aggregate Spool
Volume Writes/sec
GATE_WRITES_PER_SEC
Number of spool volume writes per second
(aggregate of all spool volumes).
Spool Volume Usage
QOS_HYPERVISOR_SPOOL_VOL_USAGE
_PCT
Used space on spool volume as percentage
of total.
Spool Volume
Reads/sec
QOS_HYPERVISOR_SPOOL_VOL_READS
_PER_SEC Number of spool volume reads per second.
Spool Volume
Writes/sec
QOS_HYPERVISOR_SPOOL_VOL_WRITE
S_PER_SEC Number of spool volume writes per second.
Spool Volume

Active Trace ID Count
QOS_HYPERVISOR_VSWITCH_ACTIVE_TRACEID_C
OUNT Count of active trace IDs on this virtual switch.
Linux Guest in Sniffer Mode
Count
QOS_HYPERVISOR_VSWITCH_LINUX_SNIFFER_MO
DE_GUESTS_COUNT
Count of linux guests in sniffer mode on this virtual
switch.
Received Bytes/sec
QOS_HYPERVISOR_VSWITCH_RECEIVE_RATE_BYT
ES_PER_SEC
Rate in bytes per second of data received on this virtual
switch.
Received Discarded
Packets/sec
QOS_HYPERVISOR_VSWITCH_RECEIVE_DISCARDE
D_RATE_PACKETS_PER_SEC
Rate in packets per second of discarded inbound packets
on this virtual switch.
Received Error Packets/sec
QOS_HYPERVISOR_VSWITCH_RECEIVE_ERROR_RA
TE_PACKETS_PER_SEC
Rate in packets per second of inbound errors on this
virtual switch.
Received Packets/sec
QOS_HYPERVISOR_VSWITCH_RECEIVE_RATE_PAC
KETS_PER_SEC
Rate in packets per second of data received on this
virtual switch.
Transmitted Bytes/sec
QOS_HYPERVISOR_VSWITCH_TRANSMIT_RATE_B
YTES_PER_SEC
Rate in bytes per second of data transmitted on this
virtual switch.
Transmitted Discarded
Packets/sec
QOS_HYPERVISOR_VSWITCH_TRANSMIT_DISCARD
ED_RATE_PACKETS_PER_SEC
Rate in packets per second of discarded outbound
packets on this virtual switch.
Transmitted Error
Packets/sec
QOS_HYPERVISOR_VSWITCH_TRANSMIT_ERROR_
RATE_PACKETS_PER_SEC
Rate in packets per second of outbound errors on this
virtual switch.
Transmitted Packets/sec
QOS_HYPERVISOR_VSWITCH_TRANSMIT_RATE_P
ACKETS_PER_SEC
Rate in packets per second of data transmitted on this
virtual switch.
VSwitch

Memory Page Reads/Sec
QOS_GUEST_MEMORY_PAGE_READS_PER_SE
C
The rate in pages per second of pages read from a
page disk for this guest.
Memory Page Writes/Sec
QOS_GUEST_MEMORY_PAGE_WRITES_PER_S
EC
The rate in pages per second of pages written to a
page disk for this guest.
Resident Memory QOS_GUEST_MEMORY_RESIDENT_MB
Guest's resident memory in megabytes. This is the
memory that is not paged out to disk.
Working Set Memory QOS_GUEST_MEMORY_WORKING_SET_MB
Guest's working set memory in megabytes. This is
the memory needed for the guest to be dispatched
on a real CPU.
Memory

Building True Cross Enterprise Dashboards

Dashboard Users
§ Executive Management
§ Operations Management
§ Generalists
– Help Desk Analysts
– IT Operations Analysts
§ Mainframe Team
– Management
– Specialists / Experts

Single Pane of Glass Business Service Visibility
FRONT END
CA Unified Infrastructure Manager (UIM) for z Systems
Backend
NETWORKUSER
End
User
Router Firewall Switch
Load
Balancer
Web
Services Portal
A Business Service
Applications
CICS
IMS
IDMS
Databases
Mainframe
Databases
z/VM – Linux
Storage
App Server
3rd
party Apps
Databases
Web Services
SaaS
MQ

Purpose of Dashboards
Determine:
§ Who will be consuming the dashboard data?
§ What is the business purpose of the dashboard?

Dashboard Approaches
§ Out of the Box
§ Executive Overview
§ Geographic
§ Generalist
§ By Application
§ By Subsystem
§ Drill Down

Dashboard Users
§ Executive Management
§ Operations Management
§ Generalists
– Help Desk Analysts
– IT Operations Analysts
§ Mainframe Team
– Management
– Specialists / Experts

Building the Right Dashboards
With user and purpose in mind:
§ Define components of the dashboard
§ Determine metrics required to provide intended purpose
§ Define/determine thresholds for each metric
§ Create alarm groups
§ Create dashboards

Groups

Metrics to Include
§ Which metrics will tell me something is wrong with the target
group, subsystem, etc.?
– Specific application… z/OS address space?
– Storage availability… DASD response time?
– General system health… CPU metrics? State?

USM – Viewing Metrics

USM – Viewing Alarms

Performance Reports

List Reports

Dashboards

Sample Dashboard

Using CA UIM for z Systems to Lower MTTR

MTTR… What is it?
Mean Time to Resolution
§ Measure of how much
time is required to
resolve an issue

MTTR… Why is important?
§ System/application down
§ Lost customer transactions
§ Lost Revenue

Single Pane of Glass Monitoring
Different tools give
different views.
Same tool provides the
same view.
Visibility across a
complete business
service or application.

Alerting

Predictive Analytics
§ Health index
– CA UIM features a health index capability that enables the tracking of
infrastructure performance using a simplified scale. With this
capability, it is easy to quickly identify underperforming assets and
track health trends over time.
§ Business metric monitoring
– CA UIM can aggregate monitoring data from disparate sources and
correlate business-centric data to provide current, holistic views of
critical business services.

Challenge
§ Lack of experienced mainframe
specialists required simplification
of mainframe operations
§ Required monitoring of business
service that span across
distributed and mainframe
environments to improve service
levels
Solution
CA Unified Infrastructure
Management for z Systems
§ Monitor entire IT infrastructure,
inclusive of mainframe
§ Aggregate metrics data on key
elements of z Systems
§ Leverage pre-packaged,
customizable dashboards
§ Automated alerts, trending reports,
predictive analytics and real-time
intelligence
“CA UIM for z Systems allows us to easily
and quickly identify and diagnose
infrastructure performance problems across
the mainframe and distributed
environments with a single view. This helps
save the organization money as we are able
to free up our mainframe specialists to focus
on more business critical efforts and
ultimately support business growth.”
Scott Brod, Assistant VP IT Infrastructure, BHI USA
BHI USA is a full-service commercial bank
serving the financial needs of businesses,
their owners, and private banking customers
looking for expert financial solutions.
Bank Hapoalim Uses CA UIM for z Systems
To Reduce Costs and Grow the Business

Recommended Sessions
SESSION # TITLE DATE/TIME/LOCATION
MFT02S
UCOP Transforms Education Services with Single Pane of
Glass Visibility of Their Entire IT Infrastructure
11/19/2015 at 1:00 PM in
Mainframe Theater
MFT18S
Stop the Blame Game with Increased Visibility of your
Mobile-to-Mainframe IT Infrastructure (with Bank
Hapoalim)
11/19/2015 at 2:00 PM in
Mainframe Theater
MFX24S
CA Unified Infrastructure Management for z Systems:
Get a Holistic View of Your Mobile-to-Mainframe
Infrastructure
11/19/2015 at 3:45 PM in
Breakers I

Follow On Conversations At…
Demo Station: MNFSE011
Unified Infrastructure
Management for z Systems
DEMO STATION TECH TALKS
Tech Talk MFT16T: See It Live: Single
Pane of Glass Enterprise Monitoring with
CA Unified Infrastructure Management for z
Systems™ - 11/19 at 11:30 am
Tech Talk MFT17T: Identify, Triage and
Fix Performance Problems Faster: See How
the University of California Office of the
President Does It - 11/19 at 2:00 pm

CA UIM for z Systems Technical Deep Dive: Get the Right People Solving Problems Faster!

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CA UIM for z Systems Technical Deep Dive: Get the Right People Solving Problems Faster!