Paul Noble, the Chief Executive Officer, discusses how his company launched in 2013 and has provided over 250,000 customers loans between £1k to £5k over 12 to 24 months with APRs from 35.9% for those unable to get bank loans. He emphasizes the importance of providing a good customer experience not just during acquisition but also if customers fall behind on payments, and how data sharing can help lenders support each other and customers who may have borrowing from multiple lenders.
2. Champion of the Forgotten Borrower
• Launched in Sept 2013 with over 250,000 customers
applying for a loan in the past year
• Offer a fair and transparent alternative to under-served
borrowers unable to get a bank loan and reluctant to take
a short-term, high-cost loan
• Loans £1k to £5k over 12 to 24 months
• APRs from 35.9%
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3. Knowing your customer – beyond acquisition
• Lenders provide great
customer experience initially
• We owe the customer the
same experience should
they fall into arrears
• Data is pivotal to collections
conversations
• DMCs know about customer
difficulties earlier than
lenders
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4. Lenders need to support each other
• Customers often have
borrowing across lenders
• CRA data can be out of date
to support collections
conversations
• Is your customer in arrears
with others?
• How do you know whether
your customer will maintain
any agreement?
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6. Let’s share! Do it for YOUR customers
• We need to come together
• Embrace technology
• Share your data with CRAs
real-time
• Protect and support
vulnerable customers
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Thank you
