Debt Sale and Compliance Stream at CCR-interactive

1. Successful Compliance
Through Apprenticeships

2. Compliance Focus

3. FCA Guidelines
Vulnerability assessment
Fair and relevant payment plans
Clear and concise advice
Demonstrating Success

4. Wescot Providing Financial
Services Integrated Programmes
Advisor Auditors Team Managers
Mandatory • Develop yourself to improve and
maintain workplace competence in a
financial services environment
• Develop productive working
relationships in a financial services
environment
• Ensure you comply with regulations in
the financial services environment
• Develop yourself to improve and
maintain workplace competence in a
financial services environment
• Develop productive working
relationships in a financial services
environment
• Ensure you comply with regulations in
the financial services environment
• Develop yourself to improve and
maintain workplace competence in a
financial services environment
• Develop productive working
relationships in a financial services
environment
• Ensure you comply with regulations in
the financial services environment
Optional • Agree a way forward on repayments
with the debtor
• Negotiate repayment solutions to
outstanding debts
• Provide callers with specialised
assistance in a financial services
environment
• Handle telephone calls with debtors in
an effective way
• Ensure compliance with legal,
regulatory, ethical and social
requirements
• Oversee and maintain the effectiveness
of the debt collections process
• Monitor and safeguard debt repayment
arrangements
• Manage people’s performance at work
• Ensure compliance with legal,
regulatory, ethical and social
requirements
• Lead your team
• Manage people’s performance at
work
• Manage Business relationships
with clients in a financial services
environment
• Support individuals learning and
development in a financial services
environment
Option to substitute individual units to provide
succession development
Option to substitute for a Leadership
management option – see Management Options
Option to substitute for a Leadership
management option – see Management
Options
Enhancements • Demonstrate understanding of
customer service
• Demonstrate understanding of the
rules that impact on improvements in
customer service
• Demonstrate understanding of
customer service
• Demonstrate understanding of the
rules that impact on improvements in
customer service
• Demonstrate understanding of
customer service
• Demonstrate understanding of the
rules that impact on improvements in
customer service

5. Valid and reliable evidence of Success!
Ongoing evidence of staff knowledge and understanding of the FCA
principles
Annual candidate follow up to ensure ongoing knowledge and
understanding of the FCA regulations
Internal training programme certificated with an Internationally
recognised qualification
Ongoing CPD directly linked to your organisational needs
What’s in it for you?

6. Apprenticeship Summary
 Government Funded
 Internationally recognised certificated qualifications
 Bespoke to your organisation linking internal processes
with FCA guidance
 Delivered by your own team of subject experts

7. Apprenticeship Summary
 Government Funded
 Internationally recognised certificated qualifications
 Bespoke to your organisation linking internal processes
with FCA guidance
 Delivered by your own team of subject experts