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@danielrowles
OMNI-CHANNEL BUT NOT OMINOUS
@danielrowles
AUTHOR
CIM COURSE DIRECTOR
IMPERIAL COLLEGE
CEO TARGETINTERNET.COM
@danielrowles
TWITTER: DANIELROWLES INSTAGRAM:
TARGETINERNET
@danielrowles
OMNICHANNEL IN PERSPECTIVE
@danielrowles
@danielrowles
CHANNEL CROSSOVER
@danielrowles
CONSTANT CHANGE
@danielrowles
What The
Brand
Wants To
Tell People
What Target
Audience
Want To
Engage With
Bridging The Gap
With Understanding
Driven Strategy
USER FOCUS
@danielrowles
USER JOURNEY FOCUS
ACTIVE
INTEREST
POINT OF
PURCHASE
BROWSING / VAGUE
NOTION
LOYALTY
@danielrowles
DATA IN PRACTICE
@danielrowles
ANALYTICS ANALYSIS
@danielrowles
ANALYTICS ANALYSIS
@danielrowles
BEYOND VOLUME
@danielrowles
@danielrowles
@danielrowles
OMNICHANNEL MEASUREMENT
@danielrowles
GOING BEYOND LAST CLICK
EMAIL SEARCH CONVERSION
SEARCH CONVERSION
PRINT
@danielrowles
SET PRIMARY OBJECTIVES
BUSINESS OBJECTIVE
PRIMARY
GAP CORRELATION
@danielrowles
SET ANALYTICS GOALS
@danielrowles
CONTRIBUTION
@danielrowles
CONTRIBUTION
DIGITAL
CHANNEL
1
KPI 1
KPI 2
KPI 3
DIGITAL
CHANNEL
2
KPI 1
KPI 2
KPI 3
DIGITAL
CHANNEL
3
KPI 1
KPI 2
KPI 3
OFFLINE
TRAFFIC
SOURCE 1
KPI 1
KPI 2
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Contribution
%
Contribution
%
Contribution
%
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STEP BY STEP GUIDE
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