16. 16The policy profession is shifting from being hierarchical and closed to being networked and open. Policy Lab stages occasions and
spaces in which people from inside and outside of government are able to participate in new ways in the activity of policy making.
政策設計の新潮流
Open Policy Making (英)
Public Participation Playbook (米)
Policy Lab(英)/ Lab@OPM(米)
Mind Lab(デンマーク)
Design thinking, ethnography, data science and prototyping
参考
2017/5/17
17. WHY CITIZEN INPUT IS CRUCIAL TO THE GOVERNMENT
DESIGN PROCESS
• Focus on the moment of truth
• Optimize outcomes, not just processes
• Evolve processes over time to help citizens adapt to
new applications
• Combine UCD with robust DevOps
• As digital technology practices such as modular
procurement and DevOps become widely adopted
across government, the gap between IT and
operations is closing and benefits from the new
approach are becoming clearer each day. Now,
government must take the next step: close the gap
between citizen-specific needs and the process for
designing, developing and deploying digital
government.
• Whether agencies are implementing an application
or enterprisewide solution, end-user input (from
both citizens and government workers) is a
requirement for success. In fact, the only path to
success in digital government is the “moment of
truth,” the point of interaction when a government
delivers a service or solves a problem for its
citizens.
参考
2017/5/17 17
18. デジタルガバメント
• 電子政府からデジタルガバメントへ
• 徹底したユーザーエクスペリエンス
– ウェブサービス化 (デザイン思考の政策設計)
• 組織全体を通してみる眼(Whole of Government)
• データドリブン
• Government Digital Service(英)
• Digital Government (米)
• Digital Government(OECD)
18
参考
2017/5/17