This document discusses robotic process automation (RPA) and how it can be used to digitize paper documents and processes. It describes Captricity's RPA solution which uses machine learning and crowdsourcing to extract and verify data from paper forms. The solution allows users to upload documents, automatically index them using predefined templates, shred fields of data which are then processed one at a time for human verification. This achieves over 99.5% accuracy and can deliver electronic data within hours. Examples are given of how insurance companies have used it to extract data from millions of historical documents like death certificates to gain insights from new data sources and improve underwriting.

1. What You Need to Know About
Robotic Process Automation:
How It Works & Real-World Success Stories
October 14, 2015

2. Today’s Guest Speaker – Paul Patterson
o VP, Sales & Account Management – Captricity
o 15+ years of enterprise software sales experience
o Special focus in financial services and insurance
o Professional mission is to help manufacturers build
to higher quality standards, CIOs deliver IT more
efficiently, engineers design products faster, and
retailers sell more products

3. 3

4. “Paperless” is hard if you want to serve a large and diverse population.

5. We Serve Highly-Regulated Customers
Insurance Government Health
Federal Election Commission

6. …The TimeTo Disrupt Life Insurance Is Now…
…Another dull year ahead for US life insurers…
…Stagnant Life Insurance Industry Spells Changes for the Future…
…The Life Insurance Industry Is Ripe ForThe Picking…
…Transformation most likely path to sustain long-term growth…

7. Doc Prep Scanning Recognition Indexing Verification Release

8. Data
Reality of Today’s Underwriting Process

9. A 6-Week Life Insurance Application Flow
The underwriting process is long, expensive and invasive
Complete
Forms
1 Day
Paramed
Exam
1 Week
Review
2-4 Weeks
Policy Signed
2-3 Days 2-3 Days
Planned In
Force

10. So How Do We Bridge Reality with Expectations?
A Century of Experience… to a Lifetime of Engagement?
Apply for financial protection.

11. Existing Electronic Data
Non-Traditional Data
Unlocking Data from Historical Paper
Electronic Health Records
Step 1: Acquire an Arsenal of Data

12. POLL QUESTION #1
Which of these data sources are you actively collecting now (select all that
apply)?
• Existing electronic data (operational data)
• Non-traditional data (ex: public records, marketing data)
• Electronic health records
• Data from historical paper

13. A Modern Approach to an Old Problem
MACHINE LEARNINGCROWDSOURCING

14. How Captricity Works
Capture Transform Deliver
Machine + Human
Hybrid-Intelligence
99%+ Accuracy
Dynamic Scaling
OR

15. A Robotic Process Automation Solution
SET-UP UPLOAD SORT CROWD GUIDED
MACHINE LEARNING
First Name Last Name Phone Number Address City State Zip Code
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
DELIVER
1
Create a Template
• Highlight and name desired
fields for data capture
• A one-time setup process that
is self-serve and fully
automated moving forward

16. SET-UP UPLOAD SORT CROWD GUIDED
MACHINE LEARNING
First Name Last Name Phone Number Address City State Zip Code
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
DELIVER
2
Upload documents
• Variety of structured/semi-structured
formats supported
• Cloud-native platform can scale up
and down automatically unlike
restrictive licensed-based solutions
i
i Advanced integration options available to
streamline process for enterprise level
service
A Robotic Process Automation Solution

17. a
SET-UP UPLOAD SORT CROWD GUIDED
MACHINE LEARNING
First Name Last Name Phone Number Address City State Zip Code
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
DELIVER
3
Documents are automatically
indexed
• Forms can be uploaded as-is and
Captricity will classify and sort
according to the pre-defined
templates
A Robotic Process Automation Solution

18. SET-UP UPLOAD SORT CROWD GUIDED
MACHINE LEARNING
First Name Last Name Phone Number Address City State Zip Code
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
DELIVER
4
Fields are “Shredded” and processed
via crowd-guided machine learning
• Only one “Shred” of data is served up at
a time for a worker to verify, ensuring PII
and sensitive individual data remain
confidential
• Platform and process is protected,
HIPAA certified
i Advanced integration options available to
streamline process for enterprise level
service
A Robotic Process Automation Solution

19. SET-UP UPLOAD SORT CROWD GUIDED
MACHINE LEARNING
First Name Last Name Phone Number Address City State Zip Code
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
DELIVER
5
i
i Advanced integration options available to
streamline process for enterprise level
service
First Name Last Name Phone Number Address City State Zip Code
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
John Smith 555-555-5555 123 ABC St. New York NY 11222
Jane Doe 444-444-4444 345 ABC St. New York NY 11222
Electronic data is delivered
at 99.5%+ accuracy
• Typically ready 4-12 hours after submission
• Simple click and download, just like an
email attachment
• Export options include EDI, XML, ACORD
XML, CSV file, etc., or load the data into
business applications such as Salesforce.
A Robotic Process Automation Solution

20. Finally, Accurate Handwriting Extraction!
• New Business Forms (Life + Annunities)
• Claims Forms
• Beneficiary Change Forms
• Death Claims / Death Certificates
• Policy Surrender Forms
• Lab / Exam Forms
• Electronic Payment Authorizations
• Business Reply Cards

21. POLL QUESTION #2
How do you digitize your paper data currently?
• In house manual data entry
• Outsourced BPO services
• Optical character recognition (OCR) or other digitization technologies
• We don’t use paper

22. CHALLENGE:
No easy access to “cause of death” data from death
certificates, which are submitted along with death claims
but typically filed away without further analysis
GOAL:
Enable big-data analytics for underwriting
innovation and fraud detection
Extracting Data from 1M Death Claims

23. LA Death Certificate LA Death Certificate
New York Life now has access to over 50 million new data points after digitizing ten years of legacy
death certificates with Captricity
Not Easy, But Now Possible

24. New (Old) Data Sources
Application Forms Payment AuthorizationsDeath Claims
Customer service efficiency, Analytics, Fraud detection

25. Data Access to Improve Underwriting
Existing Electronic Data
Non-Traditional Data
Unlocking Data from
Historical Paper
EHR
Death
Certificates
Applications
Public Records Marketing Data
Credit
MVR
RxMIB
Electronic App Tele Interview
Mortality
Experience
Probability of clean labs
Auto-Issue Policy
New Markets & Products
Electronic Health Records

26. A Better UX. Happier Customers.

27. Thank You