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Carol Rodger CV 2016

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Carol Rodger CV 2016

  1. 1. Carol Rodger – Curriculum Vitae Name: Carol Rodger Address: 66 Saughtonhall Drive, Edinburgh, EH12 5TL Phone no: 07742 151205 Email: carol.rodger11@tiscali.co.uk ________________________________________________________________________________________________ Employment History July 2015–present People’s Postcode Lottery Usingmainly Agilemethodology, I currently work as a Business Analystfor People’s Postcode Lottery. I am working on a number of projects as well as changemanagement. My Projects have included implementing Salesforcefor one of our teams and implementation of our new website. Duties included:  Organisingand takingpartin workshops and meetings with product owners/stakeholders to elicitand analysebusiness requirements  Documenting Business Requirements in Requirements Traceability Matrixes and in BusinessRequirements Documents  Documenting user Stories in the Jira system  Organisingand chairingmeetings with key product owners/stakeholders to ensure business requirements are successfully captured and prioritised by business impactusingtheMoSCoW prioritization method  Quality checkingDesign Documents provided by vendors to ensure all requirements have been captured  Mappingout as-is and to-beBusiness Processes usingVisio  Takingpart in Business Process Map walk-throughs with key Stakeholder groups to ensure they understand and agree to the new processes mapped in the Visio documents  Takingpart in Sprint planningand Scrum meetings  Supporting UAT by analysingproblems identified duringthetesting effort to determine if they are defects  Providingtesters with support and guidancein their testing efforts  Providingchangecontrol guidanceand documenting any changes to requirements in Change Request documents  Helpingto put in placea BA framework/methodology for new BAs to follow  Courses:‘QA ManagingProjects in Agilewith Scrum’ and ‘ADM-201: SalesforceAdministration Essentials for New Admins’ _____________________________________________________ April 2010–June 2015 Franklin Templeton Investments Usingmainly Waterfall methodology, I worked for the International TA PMO at Franklin Templeton Investments. I started as a Test Analystinvolved in testing and supportingthe implementation of a new operating system. I then became a Business Analystand worked on a major projectto implement a major UK product onto our operating system, as well as some smaller projects. January 2014–June 2015 BusinessAnalyst Duties included:  Organisingand takingpartin workshops and meetings with product owners/stakeholders to elicitand analysebusiness requirements  Documenting Business Requirements in Requirements Traceability Matrixes and in BusinessRequirements Documents
  2. 2.  Organisingand chairing meetings with key product owners/stakeholders to ensure business requirements are successfully captured and prioritised by business impactusingtheMoSCoW prioritization method  Quality checkingDesign Documents provided by vendors to ensure all requirements have been captured  Compiling Target Operating Models to map high-level 'As Is' operations to new 'To Be' operations  Compiling Business OperatingModels to further define the ‘To Be’ operational tasks and the teams expected to carry outthose tasks  Takingpart in 'To Be' Business Process Mappingworkshops with key Subject Matter Experts to map out new business processes  Mapping out the new Business Processes in Visio diagrams  Taking part in Business Process Map walk-throughs with key Stakeholder groups to ensure they understand and agree to the new processes mapped in the Visio documents  Determining test scenarios required for User Acceptance Testing (UAT)  Preparing test scripts required for User Acceptance Testing  Supporting UAT by analysingproblems identified duringthetesting effort to determine if they are defects  Providing testers with support and guidancein their testing efforts  Providing changecontrol guidanceand documenting any changes to requirements in Change Request documents April 2010–December 2013 Test Analyst Duties included:  Analysing design documents, requirements documents or change request documents to enable the creation of test scripts  Creating test scripts to be used to carry out detailed testing of a new operating system, new functionality and defect fixes  Carryingout checkingand testing in the test environment to ensure test scripts areaccurate  Liaisingwith business analysts and key Subject Matter Experts to ensure test scripts areaccurateand easy to follow  Gaining detailed knowledge of the new operating system to enableaccurate testing and test scriptcreation of a wide variety of topics  Participatingin System Integration Testing and User Acceptance testing  Leading a team of testers carryingoutUser Acceptance Testing, ensuringaccuratetesting and providing guidanceand support  Compiling weekly testing status reports to provide Managers with testing progress and adviseof any defects detected  Leading a team from the business carryingoutModel Officetesting, ensuringaccuratetesting and providing guidanceand support  Raising systemdefects identified duringtesting phases in Quality Centre  Managingdefects and liaisingwith systemdevelopers to ensure speedy resolution  Chairingdaily defect callswith testers and developers to discuss defects raised and track resolution _____________________________________________________ November2007–November 2009 Citigroup On joiningCitigroup I was involved in a projectto develop a box management and dealingsystemfor an external client.I then worked for a trade processingteam, responsiblefor processingtrades through the fund accounting system on behalf of three external clients. June 2008–November 2009 Supervisor,Transaction Control Team Duties included:  Supervisingand trainingof team
  3. 3.  PreparingDaily Task listfor team  Dealingwith any staff-related issues as they happen  Ensuringall tasks arecompleted accurately and in a timely manner  Monitoringincomingtrades (includingEquities and Bonds,Derivatives,Deposits,FXs) on accountingsystem and processingin time for various pricingpoints  Repairingfailed trades  Processingsubscriptionsand redemptions  Liaisingwith the external clients to ensure outstandingqueries areresolved in a timely manner and dealing with any ad-hoc queries from them  Handlingqueries from other teams and ensuringthey are dealt with in a timely manner  Overseeing the Risk and Control Self-Assessment for the team  Resolution of errors and breaches  Creating procedures for the teams’ tasks November 2007–June 2008 Team Leader, UnitMatching and DealingTeam Duties included:  Supervisingand trainingof team  Setting objectives for the team  Dealingwith any staff-related issues as they happen  Ensuringall tasks arecompleted to prepare for testing phases  Creating test scripts in order to carry out detailed testing of new system  Ensuringthat all testingphases arecarried out within the timescales setby the project team  Ensuringthat all problems and queries areresolved in preparation for system going live  Creating a Transition Plan detailingtheend state model for the team in preparation for moving from the Model Officeto Business as Usual  Ensuringall processes arein placefor system going live  Testing new updates to the system  Developing the working procedures necessary for the team  Creating a trainingplan for new starts _____________________________________________________ November2005–November 2007 First New Zealand Wrap UK Ltd On joiningFNZ I was involved in the development and successful implementation of a Wrap Platformfor an external clientuntil the system went livein May 2006. I then worked as a Dealer in the Operations Team. May 2006–November 2007 Dealer Duties included:  Monitoringof Platformfor all new business placed  Producingdealingfaxes and placingdealswith fund managers  Collating,pricingand completingdeals usingthe Platform  Resolution of errors and breaches  Handlingqueries from the external clientand external fund managers  Trainingand supervision of new staff November 2005–May 2006 Project Analyst/SystemTester Duties included:  Testing new updates to the Wrap Platform  Supervisinga team of testers from the external clientand dealingeffectively with projectqueries
  4. 4.  Developing the working procedures necessary for the Operations Team _____________________________________________________ March 1999–November 2005 Mellon European Fund Services Workingas both a Retail Dealer and Agent Services Administrator,my responsibilitieswere across a broad spectrum of activities. February 2002–November 2005 Retail Dealer Duties included:  Handlingdeals via telephone/fax/application form/EMX  Inputting of deals into internal computer system  Calculatingand checkingmanagers box positions  Daily pricing of funds  Producingmonthly BACS tapes for regular savers  Managingqueries from agents  Resolution of errors and breaches  Planningthe workday for the team March 1999–February 2002 Agent ServicesAdministrator Duties included:  IFA databaseadministration  Providingagents with up to date policy information  Managingdiverserange of correspondence from agents  Handlingtelephone queries from agents  Organising paymentof commission to agents  Deputising for the team leader and planningthe workday for the team _____________________________________________________ January 1999–February 1999 Transco Temporary employment as officeadministrator March 1995–December 1999 Scottish Cultural Press (bookpublisher) Duties included:  Editingand proof-readingof books  Marketing and promotional work  Typesetting and design of books  Liaising with authors,printers,designers and sales-reps  Production  General officeadministration __________________________________________________________________________________________
  5. 5. Education 1991–1994: Napier University, Edinburgh Degree: BA Publishing 1985–1991: Aberdeen Grammar School O Grades: English;Maths; Geography; French; Art; Arithmetic; Anatomy, Physiology and Health; Biology;Chemistry; Physics Highers: English;Maths; Geography; French ______________________________________________________________________________________________ References Human Resources People’s Postcode Lottery 76 George Street Edinburgh EH2 3BU Human Resources Franklin Templeton Investments 5 Morrison Street Edinburgh EH3 8BH Human Resources Citigroup 1st Floor,Holyrood Park House 106 Holyrood Road Edinburgh EH8 8AS Human Resources FNZ Wrap UK Ltd 1 Tanfield Edinburgh EH3 5DA Human Resources Department Mellon European Fund Services 2 Festival Square Edinburgh EH3 9SU

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