1. Mobile
customer service
predictions
centrogs.com

2. 535 million
consumers worldwide will
Make a purchase this year
on a mobile device.
centrogs.com

3. Mobile ecommerce sales
worldwide are projected to be
$626 billion by 2018
centrogs.com

4. Companies was expected to spend about
$900 million in 2013
on mobile processes reinvention services,
a number that will more than
triple in 2014,
and continue to rise in 2015.
centrogs.com

5. 1 Billion
2 Billion
By 2016
Consumers will have
smartphones.
Global users of
smartphones.
centrogs.com

6. 70%
of shoppers remain
mobile-ready,
even when they are
inside a store.
Shoppers
centrogs.com

7. By 2015,
There will be more people accessing the web
using a mobile device than a wireless computer.
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8. By 2015
Mobile search will generate
27.8 Billionmore queries
than desktop search.
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9. centrogs.com
Thank You
Centro Global Solutions