This Course consist of Comm skills ppt which is easy to understand and explain too.

1. COMMUNICATION

2. Topics to be covered
 What is Communication?
 Types of Communication.
 Verbal Communication
 Types of Verbal Comm – Oral and Written
 Non Verbal Communication
 Types of Non Verbal Communication
 Tea Break / Icebreaker
 Communication Process
 How to Communicate with Other (Demo)
 Written Communications – Types, ways
 Questionnaire / Viva
 Queries / Vote of Thanks

3. What is Communication?
 Communication is simply the act of transferring information from one place to another or one person to another.
 What a Dictionary says about Communication - a process by which information is exchanged between individuals
through a common system of symbols, signs, or behavior

5. Types of Communication

6. Types of Communication
• Spoken or Verbal Communication: face-to-face, telephone, radio or
television and other media.
• Non-Verbal Communication: body language, gestures,
how we dress or act - even our scent.
• Written / Visualizations: graphs and charts, maps, logos
and other visualizations can communicate messages.

7. Verbal Communication
 Verbal communication is the use of sounds and words to express yourself, especially in contrast to
using gestures or mannerisms.
 Individuals working within a business need to effectively use verbal communication that employs
readily understood spoken words, as well as ensuring that the enunciation, stress and tone of voice
with which the words are expressed is appropriate.

8. Types of Verbal Communication

9. Non Verbal Communication
 Nonverbal communication is the nonlinguistic transmission of information through visual,
auditory, tactile, and kinesthetic channels.
 It includes the use of visual cues such as body language, distance and physical
environments/appearance, of voice and of touch.

10. Types of Non Verbal Communication

11. Time for Game/Break
You Choose??

12. CommunicationProcess
 Communication is a process of interchanging information, ideas, feelings and opinions,
with or without use of words i.e signals.
 The process of communication can be understood using a model known as the
‘Encoding/Decoding’ model.
 The Encoding/Decoding model has several parts: source/sender, encoding, message
channel, receiver, decoding and feedback.

13. How to make Communication effective??

14. Written Communication
 Written communication involves any type of interaction that makes
use of the written word. It is one of the two main types of
communication, along with oral/spoken communication. Written
communication is very common in business situations.

15. Why written communication ??
 At workplace : Workplace communication is very important to companies because it allows companies to be
productive and operate effectively. Employees can experience an increase in morale, productivity and
commitment if they are able to communicate up and down the communication chain in an organization.
 No need for personal contact - you can tell an employee he or she has to work overtime through an email
instead of face-to-face.
 Saves money - you can send an email instead of calling long distance.
 Written proof - provides written proof in case of a dispute.

16. Types of Written Communication
 Email.
 Internet websites.
 Letters.
 Proposals.
 Telegrams.
 Faxes.
 Postcards.
 Contracts.

17. How to improve written communications?
 Write short sentences. Short sentences are easier to read than long sentences.
 Write short paragraphs. Limit your paragraphs to three sentences.
 Capitalize the first letter of each sentence.
 Use people's names.
 Be clear.
 Be concise.
 Provide a complete response.

19. Avoid Following :

20. 10 Principles of Clear and Good Writing Skills
1.Keep Sentences short and Clear
2.Prefer the simple to Complex sentences
3. Prefer the familiar words
4. Avoid Unnecessary words
5.Put actions in your verbs
6. Write like you talk
7. Use terms your reader can picture
8. Tie in with your reader’s experience
9. Make full use of variety
10. Write to express and not to impress

21. Practical Exercise / Game on
Communication

22. Any Questions???