13. Opening the Call
• Greetings
• Introduction- Self/Manager/Division/Company
• Social Interaction
• First impression is last impression- Clarity of
voice, accent, language, voice modulation, eye contact, body
language
16. Input Distribution
• Customer Identification
• Follow guidelines by HO
• Input distribution for detailed product only
• Separate inputs for retailer
• Consult Manager for help
17. Closing the Call
• Demand for Prescription firmly
• Ask/Inform the availability
• Thanks Giving
• Feedback
• Scientific Discussion