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Challenging
Stakeholders
How to deal with
What type of
stakeholders are
you dealing with ?
- Arms crossed or disengaged.
- Will usually not raise concerns in meetings.
- Everything seems ok, but sends an email afterwards.
Passive Aggressive
Stakeholders
How to deal with
Passive Aggressive Stakeholders
- Call them on it privately.
- Prioritise their concerns in the work.
- Ask them to help. They actually care what's going on.
- You can turn them from disruptors to being productive.
Aggressive
Stakeholders
- They have their own agenda.
- Don't want to have a conversation.
- Tend to run the meetings they are in.
- Might belittle ideas thats not their own.
- Stay calm, pause to regroup.
- Be confident & notice their body language.
- Remember the goal & reinstate the value of the project.
- Know when to walk away or ask them to.
Aggressive Stakeholders
How to deal with
Indecisive
Stakeholders
- Often found in political environments.
- Always looking for acceptance from others.
- Will not easily give commitment in meetings.
- Delays the process by first consulting someone else.
- Help improve their confidence.
- Provide options to choose from.
- Emphasise the project importance.
- Explain individually why you need commitment.
Indecisive Stakeholders
How to deal with
Disinterested
Stakeholders
- Potentially an executive.
- Not playing to their values enough.
- Not attending or distracted in meetings.
- Not Involved/ normally in the higher end of hierarchy.
Disinterested Stakeholders
- Value their time and use it wisely.
- Associate their personal goals with the project.
- Emphasise project importance & how it impacts them.
How to deal with
Humans are inherently problem solvers, but often ego's get
in the way & we make it about emotional wins.
Getting stakeholders to make public commitments will
reconfirm & realign with their existing commitments. 
Stakeholders who are confronted on their solutions
become difficult. Rather approach it from an interest &
value perspective.
From Disruptors
to Productive Team Members
The End

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Challenging Stakeholders

  • 2. What type of stakeholders are you dealing with ?
  • 3. - Arms crossed or disengaged. - Will usually not raise concerns in meetings. - Everything seems ok, but sends an email afterwards. Passive Aggressive Stakeholders
  • 4. How to deal with Passive Aggressive Stakeholders - Call them on it privately. - Prioritise their concerns in the work. - Ask them to help. They actually care what's going on. - You can turn them from disruptors to being productive.
  • 5. Aggressive Stakeholders - They have their own agenda. - Don't want to have a conversation. - Tend to run the meetings they are in. - Might belittle ideas thats not their own.
  • 6. - Stay calm, pause to regroup. - Be confident & notice their body language. - Remember the goal & reinstate the value of the project. - Know when to walk away or ask them to. Aggressive Stakeholders How to deal with
  • 7. Indecisive Stakeholders - Often found in political environments. - Always looking for acceptance from others. - Will not easily give commitment in meetings. - Delays the process by first consulting someone else.
  • 8. - Help improve their confidence. - Provide options to choose from. - Emphasise the project importance. - Explain individually why you need commitment. Indecisive Stakeholders How to deal with
  • 9. Disinterested Stakeholders - Potentially an executive. - Not playing to their values enough. - Not attending or distracted in meetings. - Not Involved/ normally in the higher end of hierarchy.
  • 10. Disinterested Stakeholders - Value their time and use it wisely. - Associate their personal goals with the project. - Emphasise project importance & how it impacts them. How to deal with
  • 11. Humans are inherently problem solvers, but often ego's get in the way & we make it about emotional wins. Getting stakeholders to make public commitments will reconfirm & realign with their existing commitments.  Stakeholders who are confronted on their solutions become difficult. Rather approach it from an interest & value perspective. From Disruptors to Productive Team Members