5. An Overview
– Building a unified team is difficult, but not
complicated.
– Genuine teamwork is rare.
– Organizations fail because of five natural
pitfalls.
– The five pitfalls are interrelated.
– Vulnerability to any pitfalls can be lethal to
the team.
The Five Dysfunctions of a Team
8. Absence of TRUST
× Hide weaknesses and
mistakes
× Hesitate to offer help or
ask for help
× Keep grudges
× Avoid spending time
together
Admit weaknesses and
mistakes
Offer Help to get the
job done
No team politics
Enjoy team time
11. Fear of CONFLICT
× Meetings are boring
× Back biting & Personal
attacks
× Ignore difficult topics
× Not all voice their
thoughts
Lively and interesting
meetings
Generate ideas
Get to a solution faster
All participate positively
13. 3. Lack of Commitment
2. Fear of Conflict
1. Absence of Trust
14. Lack of Commitment
× Ambiguity
× Miss opportunity
× Fear of failure
× Same discussions again
and again
Clear common
objectives
Learns from mistakes
Takes calculated risks
Gets positive results
15. 4. Avoidance of Accountability
3. Lack of Commitment
2. Fear of Conflict
1. Absence of Trust
16. Avoidance of Accountability
× Creates resentment
among the team
× Miss deadlines
× Frustration amount
team heads
Poor performers feel
the pressure
Meet deadlines
Establish respect
17. 5. Inattention to Results
4. Avoidance of Accountability
3. Lack of Commitment
2. Fear of Conflict
1. Absence of Trust
18. Inattention to Results
× Looses purpose
× Mediocrity
× Easily distracted
× Focus on individual
career only
Focuses on objectives
Feels for the failure or
success of the team
Avoids distractions
Good of the team is
greater
19. 5. Inattention to Results
4. Avoidance of Accountability
3. Lack of Commitment
2. Fear of Conflict
1. Absence of Trust
Selfish Ego & Status
Low Standards
Ambiguity
Artificial Harmony
Invulnerability
20. Go
First
Mine for
Conflicts
Focus Clarity
& Closure
Confront Difficult
Issues
Force on Collective
Outcome
Absence of Trust
Fear of Conflict
Lack of Commitment
Avoidance of
Accountability
Inattention
to result
Turn It Around