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Duty Protocol & Crisis Response
RA Training Fall 2015
Duty Basics
• Check in at the main housing office in East Hall at
8:00pm.
• Weekday duty runs from 8pm-8am. During this
ti...
Visibility &
Community Development
• Perform social rounds
• Keep your door open when you are in your
room
• Perform a ful...
Radios
• Keep them with you at all times when on duty
• Keep them turned on until the AC on duty
signs you off
• NEW: Radi...
Radio Protocol
• Keep radios on Channel 2, unless you need to reach
Security on Channel 1
• Do not use names or confidenti...
Communication
• The AC on duty and/or Security may
contact you in the following ways when
you are on duty:
– Your radio
– ...
When you are on duty,
the AC on duty will…
• Greet you at check-in, hand out your radios and
debrief you on any important ...
Crisis/
Emergency Response Basics
• Remain calm and breathe
• Notify (follow the phone chain appropriate
for the incident)...
Who do I call?
• In the event of…
– A life threatening emergency
– Violent behavior of any kind
– The threat of immediate ...
Who do I call?
• In the event of…
– A fire or smoke emergency
1) Activate the nearest pull station and
evacuate
2) Call 91...
Who do I call?
• In the event of…
– A psychological emergency
– If you hear about or are directly informed of a sexual ass...
Who do I call?
• In the event of…
– Evidence arson
– The discovery of a bias-related incident
1) Call Security to initiate...
Who do I call?
• Anytime you are not sure what to do…
– If possible and appropriate, contact a fellow RA for advice or bac...
Contacting the AC on Duty
• Use your radio
• Call the AC Duty Cell Phone
• Call their home landline
• ONLY if you have not...
Special Response
• Shelter in Place
• Evacuation
• Power Outage
• Natural Disaster
• Dangerous Person on Campus
• Follow i...
Go with your gut…
• Remember that our goal is to ensure that residents are safe
• You must respond to each and every situa...
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Duty Protocol & Crisis Response

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Duty Protocol and Crisis Response for UNE's 2015 RA training.

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Duty Protocol & Crisis Response

  1. 1. Duty Protocol & Crisis Response RA Training Fall 2015
  2. 2. Duty Basics • Check in at the main housing office in East Hall at 8:00pm. • Weekday duty runs from 8pm-8am. During this time you must be in your building(s) • Weekend duty is 24 hours. The 8am-8pm shift the day following your duty will be split between you and your duty partner. – One person will be on duty from 8am-2pm, the other will be on duty from 2pm-8pm. – Other than getting food at an on-campus dining facility, you are expected to be in your building(s) even during the 8am-2pm & 2pm-8pm shift.
  3. 3. Visibility & Community Development • Perform social rounds • Keep your door open when you are in your room • Perform a full walk-through of the building(s) roughly every hour • Leave a note on your door with your location and expected return time if you are not in your room • Host/attend programs (with your AC’s permission)
  4. 4. Radios • Keep them with you at all times when on duty • Keep them turned on until the AC on duty signs you off • NEW: Radios are to remain on during duty from 8am-8pm on weekends. • Monday through Friday, turn in the radio to the main housing office in East Hall by 12noon. If it is a weekend duty, please pass it off to the next person at the appropriate time.
  5. 5. Radio Protocol • Keep radios on Channel 2, unless you need to reach Security on Channel 1 • Do not use names or confidential information over radios – use phone for this purpose • Avoid non-work related conversations
  6. 6. Communication • The AC on duty and/or Security may contact you in the following ways when you are on duty: – Your radio – Your room phone – Your cell phone – In-face by coming to your building/room
  7. 7. When you are on duty, the AC on duty will… • Greet you at check-in, hand out your radios and debrief you on any important information you may need to know that evening. • Be available via radio, the AC Duty phone, or their apartment landline for consultation at any time. • Stop by your building(s)…especially on the weekend.
  8. 8. Crisis/ Emergency Response Basics • Remain calm and breathe • Notify (follow the phone chain appropriate for the incident) • Document the situation in an Incident Report • Maintain discretion and responsibility • Practice self-care
  9. 9. Who do I call? • In the event of… – A life threatening emergency – Violent behavior of any kind – The threat of immediate violence or someone brandishing a weapon – A bomb threat – The death of a student – Any time you are concerned for the immediate health or welfare of another person including yourself 1)Call 911 2)Call Security 3)Call the AC on Duty
  10. 10. Who do I call? • In the event of… – A fire or smoke emergency 1) Activate the nearest pull station and evacuate 2) Call 911 3) Call Security 4) Call the AC on Duty
  11. 11. Who do I call? • In the event of… – A psychological emergency – If you hear about or are directly informed of a sexual assault – You see drugs or drug paraphernalia – The need for an emergency repair – A power failure – Non-compliance (that is not threatening or violent) 1) Call the AC on Duty 2) Follow their directions
  12. 12. Who do I call? • In the event of… – Evidence arson – The discovery of a bias-related incident 1) Call Security to initiate an investigation of the incident 2) Call the AC on Duty
  13. 13. Who do I call? • Anytime you are not sure what to do… – If possible and appropriate, contact a fellow RA for advice or back-up – Call the AC on Duty for consultation
  14. 14. Contacting the AC on Duty • Use your radio • Call the AC Duty Cell Phone • Call their home landline • ONLY if you have not gotten a response within a reasonable amount of time, call Security
  15. 15. Special Response • Shelter in Place • Evacuation • Power Outage • Natural Disaster • Dangerous Person on Campus • Follow instructions from Professional Staff Members and/or Security
  16. 16. Go with your gut… • Remember that our goal is to ensure that residents are safe • You must respond to each and every situation • If you suspect that something is an emergency, do not hesitate to respond accordingly • Ask for help or back-up if needed • At their discretion, the AC on Duty may give you instructions over the phone/radio instead of appearing for every incident. If you strongly feel that you need them on the scene, express that.

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