Explore how the decreasing latency with 5G help study and evaluate sentiments instantly, aligning brand projections closer to consumer expectations. Download now: https://www.cigniti.com/resource/white-papers/customer-experience-sentiment-analysis-5g-incight/

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Revolutionize the way you Analyze Customer Experience Sentiment: A 5G Incight

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Revolutionize the way you Analyze Customer Experience Sentiment: A 5G Incight
Abstract
The competitive landscape across industries is on the cusp of a tectonic shift, fueled by the contemporary customer psyche.
With the compression of service turnarounds from months to mere seconds, brand perception is no longer only about the
quality of products and services, but rather how they are delivered and consumed on the fly
In fact, a recent survey found that 93% of the service teams are aware of the amazing hike in customer expectations and their
immediacy of demand to engage with the brands of their choice multi-dimensionally. The situation has been further aggravated
by heightened awareness, rising skepticism, and proliferating options as more and more businesses enter the arena, making it
ever too easy for even the slightest of the bad trip to trigger a switch. Understandably, in an age when the competition is
intense, and customer attention is short-lived, reactive methods for quantifying sentiments are increasingly being found
wanting.
Why 5G is indispensable to real-time customer experience sentiment analytics?
Unparalleled Bitrate: With data speeds expected to be around 10 Gbps, 5G will not only pave the path to richer and more
vibrant Digital Customer Experience delivery but also be a potential carrier for large volumes of data accumulated from multiple
channels. It will thus become necessary for facilitating 360-degree communication of hardware performances, application
behaviors, and omnichannel engagements from the consumer side

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Revolutionize the way you Analyze Customer Experience Sentiment: A 5G Incight
Minimum Latency: Combined with the real-world feeds from the IoT sensor arrays, the sub-1-millisecond latency of the 5G
networks makes it possible to continuously transmit experience data from live performances into the ML models, rendering
sentiment analytics reporting more comprehensive
Network Slicing: 5G in a Network Function Virtualization or Software Defined Networking environment is geared to provide
services through the network slicing methodology.
Spearheading a Revolution in Customer Experience
Cigniti specializes in delivering sector-specific enterprise solutions to build infrastructure resilience that can sustain and
accelerate conducive customer journeys.
Would you be interested to know more about how Incight makes continuous product listening possible along with a
flawless interpretation of the harnessed data? Visit our website to understand how can Incight help you deliver superior
customer experience.
Download now to know more: https://www.cigniti.com/resource/white-papers/customer-experience-sentiment-analysis-
5g-incight