Driven by a new generation of consumers, data, automation, and Artificial Intelligence (AI), a ‘digital first’ earnestness is sweeping across the insurance ecosystem. Robotic Process Automation (RPA) is proving to be an imperative step in this transition. Download now: https://www.cigniti.com/resource/white-papers/digital-rpa-in-insurance/

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The Digital impact of RPA in the Insurance sector

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The Digital impact of RPA in the Insurance sector
Abstract
Driven by a new generation of consumers, data, automation, and Artificial Intelligence (AI), a ‘digital first’ earnestness is
sweeping across the insurance ecosystem. The USD 5 Trillion global insurance market is amid a game-changing course correction
that will re-define ‘business as usual’. Robotic Process Automation (RPA) is proving to be an imperative step in this transition.
This whitepaper delves on how RPA can help the Insurance industry grow the digital way. Implementing RPA has a strong impact
on multiple segments of the Insurance sector such as Life, Property & Casualty (P&C), Auto, Business, Marine, Home, Agri,
Travel, Re-Insurance and more. This paper showcases multiple use cases of RPA across the segments, gleaned from the most
credible research reports and conversations with global Insurance CXOs.
Disruption & Digitalization of the Insurance Industry – a COVID-19 aftermath
Insurance, a relatively stable industry, was first shaken by Insurtech, and then hit badly due to the COVID-19 pandemic. The
former facilitated a technological shift that has helped the global market to deal with the negative effects of the latter. Even
though Insurtech was not as widely accepted in the industry before, it will be a crucial aspect of the insurance sector’s recovery
plan from this global crisis.
To drive digital transformation, Insurance leaders need the right digital platforms, a technical foundation for the future, and an
enterprise-wide agile way of working. Technology trends like Machine Learning, AI, RPA, and advanced data analysis are
propelling major changes in the business models to help every player in the global Insurance industry.

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The Digital impact of RPA in the Insurance sector
Use cases of RPA in Insurance
Task automation via integration - Extracting data from one application and making it available in another where no back-
end integration or API is available.
Enabling citizen developers - Empowering citizen developers to build automation scripts using low-code intuitive interfaces,
guided navigations, and easy generation of workflow design.
Administration and process life cycle management - Reinforces governance of automation across all use cases including
segregation of duties, data access and security controls, as well as administration of the environment.
Augmenting knowledge workers - Enhancing the ability of knowledge workers to get work done, typically saving them
effort by extracting needed information to better serve customers
Read Full White Paper at:
https://www.cigniti.com/resource/white-papers/digital-rpa-in-insurance