Alan McGinty, Cisco Workplace Resources and Mark Miller, Cisco Global Collaboration Sales focused on building the next generation workplace at Cisco Connect Toronto.

1. 1© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

2. 2© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Major Trends Impacting the Workplace
• Shifting workforce demographics
• Evolving social contracts in the
workplace
• Changing nature of work and the
dramatic growth
of unstructured work
• The emergence of the “Agile
Enterprise”
• Explosion of mobile devices, the
cloud ubiquitous Internet access
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3. 3© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Creating a variety of workspace experiences
that are aligned to the activities being performed.
An Emerging Design Paradigm –
Activity-based Working
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Understanding the variety of work activities
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5. 5© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Three Domains of Influence
SPACE
DESIGN
WORKPLACE
POLICY
TECHNOLOGY
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6. 6© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Role of Technology in the Workplace Environment
• Ability to stay connected
• Driving employee engagement
and innovation
• Sense of place, personalization
• Protection of intellectual assets
• Understanding how the workplace, and
the people in the workplace, are
performing
SPACE
DESIGN
WORKPLACE
POLICY
TECHNOLOGY

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Work at Home, on the Road, in the Office
Blending the physical and virtual collaboration experiences

8. Workplace
Management Tools
Guest Services
End User Services
(Digital Workspaces)
Technology-Enabled
Workspaces
Next-Generation Workplace Technology Framework
Workplace Analytics
Enterprise Network
Security

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Technology-Enabled Workspaces Offer Choice
Cisco
Project
Workplace
! Integration of space
design, interiors and
technology elements
into a comprehensive
workspace experience
! Workspace experience
as the foundational
building block of the next
generation workplace
! Consistency simplifies
change management
and reduces barriers
to adoption
! Reduces cost,
complexity and risk.
Allows customers to
deploy more quickly
https://www.cisco.com/web/telepresence/projectworkplace.html

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Video moves into non-traditional settings

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Extension
Mobility
Collaboration Meeting
Room
End User Services Connect the Enterprise
Cisco Jabber
Cisco WebEx
Cisco
AnyConnect
! A set of cloud and on-
premise mobility and
collaboration services
that blend the physical
and virtual work
worlds
! Seamless user
experience for onsite
and remote users
! Capabilities that drive
employee
engagement,
effectiveness and
innovation

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Aligning End User Services to Work Styles
Source: Cisco Work Profile Survey
Campus
Mobile
Highly
Mobile
Remote
Collaborator
Neighborhood
Collaborator
Workstation
Anchored
Desk-bound,
non-mobile
employee who
performs highly
focused
individual work;
some team
interaction
Highly mobile;
Travels
extensively to
customer and
partner locations;
frequently
interacts with
customers
Internally mobile;
Interacts cross-
functionally in
face-to-face
scheduled
meetings; Often
in leadership
roles
Neighborhood-
based employee
who is mobile
within the group
area; interacts
with, coordinates
and manages
teams
Non-mobile
employee who
works frequently
with remote
colleagues, and
frequently works
from home

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As the Workplace changes new services have to be created

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Instantly create a place
to work together
Introducing Cisco Spark
For agile team collaboration
An app that instantly creates
a place for teams to work
together, where their work
can live, and a way to stay
connected to it all
Persistent
messaging and file
sharing
See and hear everyone and
everything
Superior business
class experience

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Technology Solutions Enhance the Guest Experience
• Pervasive and
secured wireless access for
visitors
• Digital signage informs and
promotes the organization’s
brand
• Virtual Receptionist
integrated with the building
security system provides
support for remote offices
Guest
Access and
on-boardingDigital Signage and
Cisco Interactive
ServicesCisco Virtual
Receptionist

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Workplace Management Tools Optimize Utilization
• Search, reserve and locate individual
and collaboration workspaces (multi-
modal)
• Ability to personalize spaces,
integration with Cisco UC and Jabber
• Rules based engine for conference
room management
• Analytics to help real estate leaders
understand workspace utilization
Cisco S+C
Spaces

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Analytics Unlock New Insights
The first frontier of the
Internet of Everything
(IoE) and “big data”
! Cisco Wireless Access Points
(APs) and CMX provide
insights on the utilization of
the workspace
! Cisco’s Collaboration
analytics highlight how
employees are
communicating, engaging
and collaborating
with their peers
Cisco Collaboration Analytics
Cisco Collaboration Analytics
Rifiniti Optimo (powered by Cisco CMX)

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Assessing
Planning
Executing
Partnering to ensure our customer’s success
Key Stakeholders
(Corporate Real
Estate, HR and IT)

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Cisco Connected Workplace
Transforming to a Virtual Capability Workforce
Alan McGinty | Senior Director – Global Workplace Solutions Group
APR 2015

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Global Portfolio Snapshot and Trends
Q2FY15
Global Headcount
83,282 Persons Housed
(▼2,234 Q/Q)
66,509 FTE PH
(▼2,331 Q/Q 70,870 All Emp.)
32% Engineering
22% Sales
21% Services
25% All Others
San Jose Headcount
19,869 Persons Housed
(▼245 Q/Q)
14,133 FTE PH
(▼ 279 Q/Q 14,570 All Emp.)
40% Engineering
4% Sales
11% Services
45% All Others
Global Portfolio
22.97 Million SF tu
(43% Owned)
61% Americas
14% EMEAR
25% APJCI
94 Countries
285 Metros
484 Buildings
San Jose Portfolio
7.0 Million SF ▼
(74% Owned)
52 Buildings

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Functional Responsibilities
Strategic Planning
Sales Support- EBC
Client Relationship
Mgmt.
Facility Mgmt & Svc
Capital Program Mgmt.Workplace Innovation
Real Estate
Transactions
WPR

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Why Cisco Connected
Workplace?

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Work Styles Have Evolved
Work anytime from anywhere

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Global Office Space Utilization
100.9
83.3
50.6
100%
83%
50%
0%
20%
40%
60%
80%
100%
0
20
40
60
80
100
Seats in Portfolio Seats 'Assigned' (PH) Average Seats Utilized
Seats(000s)
Unused
“Assigned”
Capacity
Unused
Total
Capacity

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Source: Cisco Work Profile Survey, 2014

26. Work Styles by Theater (2014 WPS)

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39%
59%
48%
79%
50%
9%
collaborate with people in different time zones
telecommute at least once a week
classified mobile workers
work in a fully remote manner
work in a different location than their manager
of our employees work outside the U.S.
Source: Cisco Work Profile Survey, 2014
Cisco Work Culture

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Cisco Connected
Workplace Overview

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Workplace Design Strategy
Quadrant 1
Effectiveness
Work performance and
productivity
Quadrant 2
Engagement
Employee engagement /
retention
Quadrant 3
Efficiency
Portfolio utilization and
services improvement
Quadrant 4
Environment
Reductions in energy
demands and CO2
emissions
Internet of
Everything

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3 Integrated Elements
Technology
Cisco Connected Workplace
Policy
Environment

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Cisco Space Policy
Global Space Policy transforms
Cisco’s workplace occupancy model
from individual to group assignment.
§ A group assigned workplace provides flexibility
and choice to the business while increasing
the utilization of our assets.
§ Global Space Policy aligns with current work
styles and does not require a change in current
flexible work practices.
Neighborhood
Neighborhood
Neighborhood
Neighborhood
Policy

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What Really Changes?
Cisco Space Policy
• Ample private spaces are provided, but not assigned.
• Work groups are assigned to neighborhoods.
• A variety of individual, team, collaborative and fun
spaces available for everyone.
• Accommodation for special business requirements
Sharing resources – using only what you need
when you need it.
Community Cooperative attitudes and behaviors
are required.
Choices Thoughtful movement between space
types is required to meet daily needs.

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Cisco Connected Workplace
Physical Environment:
• Furniture Solution:
State of the art workstation design supports
just-in-time idea sharing while minimizing
visual distractions from those around you.
Lower panels make finding colleagues and
available resources easier
• Concentric design:
Keeps noise in the core (area in building near
the elevators) of the building and reduces
traffic in the work area
• Many different space types:
Most jobs benefit from having access to a
variety of open and closed door spaces when
needed
• Centralized Storage:
With personal and team storage centralized
team members are free to choose the space
that best meets their needs within their
neighborhood
Environment

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The Enterprise Becomes Social
Customer & Employee Collaboration
Technology

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Personal Devices Used at Work 2014
Source: Cisco Work Profile Survey, 2014

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Source: Cisco Work Profile Survey, 2014

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Video Becomes Pervasive
Across All Devices Any Time, Any Place

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Cisco Connected
Workplace Benefits

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Typical Results
Typical Floor in San Jose Legacy Environment Cisco Connected Workplace
Usable Area 49,000 square Feet 49,000 square feet
Work Space
70% Individual 30% Individual
30% Collaborative 70% Collaborative
Use Pattern Traditional - Assigned Flexible – Unassigned
Seat Capacity 300 375
Enclosed Meeting Spaces 16 72
Useable Area/Capacity 163 square feet 111 square feet
Chargeback Per Employees $5,162 per year $2596 per year
Persons Housed 255 400-500 *
(*based on 75% Badge In Rate)

40. 40© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Proof of Concept
People
§ Prefer environment: + 77%
§ Improved communications: + 82%
§ Workforce satisfaction: + 82%
§ Ease of finding quiet space: + 62%
§ Ease of finding meeting room: + 80%
Financials
CAPEX Cable and IT
Infrastructure - 50%
CAPEX for furniture - 55%
Space reduction for
headcount - 30%
Return on Investment < 3 yrs

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Combining collaborative and networking technologies with an open floor plan
and an emphasis on mobility — reconciling productive working patterns with environmental
responsibility.
Environmental Savings
Estimated Energy Efficiency
Gains with Connected Workplace
Number of Employees
Traditional
Office
300
Cisco Connected
Workspace
Percent
Change
400
33%
Increase
Connected Electrical Load (watts/sf)
2.6 1.7
36%
Reduction
Connected Electrical Load
(watts/employee) 432.9 178.7
58%
Reduction
Total Connected Electrical Load
(watts) 127,169 71,476
44%
Reduction
Total Cooling Loads (BTUs)
433.646 243,733
44%
Reduction
Total Cooling Provision Tonnage
36 20
44%
Reduction
Source: CCW Environment Sustainability Report

42. 42© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
In Summary
§ There are a set of social and technology trends are challenging the traditional
workplace design
§ This has led massive inefficiencies in real estate utilization, and to a workplace
that is not aligned with the needs of the business nor the expectations of
employees
§ The workplace needs to be designed around flexibility and choice.
§ Technology will play a significant role in the next-generation workplace, ensuring
a highly mobile workforce can connect and collaborate.
§ Cisco has a full portfolio of solutions that can become the foundation of the next
generation workplace, and the first hand experience to help you in your journey.

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QUESTIONS?

44. Thank you.