QX IP PBXs & Gateways | Cohesive Technologies

Company Profile
In 2000, Epygi Technologies was one of the first IP PBX manufacturers for the small to
medium-sized business market. Since then, we have continued to be a leader in the
telephony industry. Epygi, a worldwide provider of award-winning IP PBXs and
Gateways, was founded with the idea that every company, regardless of their size,
should have the opportunity to own the latest in feature-rich and economically-
priced VoIP technology.
We are committed to integrating innovative telephony solutions for your business. Epygi's headquarters is in Plano, Texas, where all of
our sales, marketing, executive development and product design takes place. We also have an international location in Yerevan, Armenia,
where our R&D and software development occurs.

Our Products
■ QX20
■ QX50
■ QX200
■ QX500
■ QX2000
■ QXFX04
■ QXISDN4
■ QXE1T1
■ QXFXS24
QX IP PBXs QX IP Gateways
Epygi's QX IP PBX and Gateway products are the result of years of careful planning, expert design and exhaustive laboratory testing by R&D
engineers. Our goal is to provide you with affordable products, features specific to your company's unique needs with ease of installation,
maintenance and use.

Cohesive Technologies Pvt. Ltd
Corporate Office: CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali, Ghaziabad (U.P) - 201010
Email: info@cohtechnologies.com Web: www.cohtechnologies.com
QX IP PBXs
 LAN/WAN 10/100/1000 Port - 1
 Audio In & Audio Out - 1
 SD Slot - 1
 FXO PSTN Port - 2
 SD Slot - 1
 FXO PSTN Port - 4
 SD Slot - 1
 LAN/WAN 10/100/1000 Port - 1
 SD Slot - 1
 Ethernet RJ45 - 2
 Ethernet LAN/WAN port - 1

QX IP PBXs
• Appliances for offices from 16 up to 2,000 extensions.
• Supports traditional analog telephones and PSTN trunks.
• Complete feature set in base device plus advanced licensed functions.
• Can support surveillance, door control and paging devices to diversify product
offering.
• Includes network and security functions (SIP IDS, basic router and VPN).
• Support of language packs for multiple countries.
• Compact, modular and low power consumption.

Basic Feature Highlights
• Call Statistics
• Call Blocking
• Many Extension Ringing
• Call Hunting
Some Epygi IP PBXs Features
Call Answering Away From the Phone Cost and Bandwidth Saving
Call Management Conveniences Special IP Phone Support
Call Screening Utilities Administrative Functions
• Call Waiti g
• Call Queue Auto Rediali g
• Do Not Distur
• Speed Calli g
• Outgoi g Call Blo ki g fro the Pho e ha dset
• Voi e Mail
• Call For ardi g
• U ified Messagi g
• Fi d Me/ Follo Me
• I ter o
• Call Pagi g
• HotKeyCall
• Ki k Ba k
• Hot Desking
• Re ote E te sio s
• Hold Musi Upload
• Strea i g Hold Musi
• Pla Hold Musi fro Audio Li e-In
• Cli k to Dial ith URL or fro GUI
• Dial Pla s Call Routi g
• Ti e of Da Routi g
• Disti ti e Ri gi g
• Auto Atte da t
• Outlook Add-in
• Dire tor Assista e
• T. 8 Fa Support
• Custo La guage Ra k
• Auto ati Do loadi g of Call Statisti s
• Voi e ail Fast For ard/Ba k ard Duri g Pla a k
• Zero-Out for Auto Attendant
• Speed Dial Co figuratio fro the Pho e ha dset
• Three-Way Conferencing
• Call Hold
• Hiding Caller ID
• Call Park
• Call Transfer
• Call Pickup

QX Series Licensed Enterprise-Features
IP Phone Expansion Key
Automatic Call
Distribution
(ACD)
Audio/Video
Conference Bridge
Auto Dialer
iQall Mobile Toggling
Administrative
Call Answering
Hot Call Add-In for
Microsoft Outlooks
Unified Communication
Cost & Bandwidth Saving
Built-in FeaturesLicensable Features

Advanced Features
 iQall – free callback app for iOS and
Android. Connects destination to mobile thru
PBX.
 Mobile Toggling tor iQall – paid license to
allow switchover of call between mobile and
desk phone
 QCC – free tool to manage QX devices
remotely. Active monitoring, configuration
save/restore and change, FW update,
remote reboot.
 EMS – free Windows app to stream MP3
files and playlists from PC to QX for hold
music.

Advanced Features

Automatic Call Distribution (ACD)
 ACD is used by call centers to handle basic
inbound calls and assign or distribute to agents
 Multiple Agent Groups can be created to direct
calls to the agents with the correct skills to help
the caller. Login of agents
 Call Distribution Types includes Round Robin,
Skills Based, All Agents Ringing and others
 Queues Options: Zero Out lets callers dial 0 to
be redirected to an extension. Redirect on
Timeout does the same if caller is in the queue
over a defined time period
 Messages: Welcome and Queue messages can be
played to the callers in the queue. Can use an MP3
playlist using EMS
 Multiple Groups: Agents can login and receive
calls from several ACD Groups
Automatic Call Distribution is a system that routes the business calls to respective agents based On their skills, type
and customer needs.

Automatic Call Distribution (ACD)
*Once the QXISDN4+ activation license key has been installed and activated on the QXISDN4 it will function
as an IP PBX. All the applicable QX50 feature licenses can be purchased and activated on the QXISDN4+ with
the exception of the ACD and EAC licenses.

Epygi ACD Console (EAC)
EAC – new WEB based tool.
Agent/supervisor console for ACD.
 Agent Management login/logout,
busy etc.
 Agent statistics.
 IM tool for chat among agents and
supervisors.
 Scrolling Marquee for supervisor.
 Call Control.
 Wrap up codes with wrap times.
 Direct WEB Access to QX. No
need to install application
 Available on all models.
 Annual renewable license.
Includes ACD.
Want to see a demo?

**The number of active EAC sessions may vary depending on the system load by other IP PBX processes, such
as the Call Recording.

• Sceeen Shot - Real time statistics on call queue.

Auto Dialer
 Allows users the ability to automate
daily calls to customers by placing
the outbound calls directly to their
clients through scheduled
prerecorded messages.
 The list to call can be created in
any spreadsheet application and
exported to .CSV format.
 The called clients can be
prompted with a few choices to
respond to the information
delivered by this automatic call.
 Windows® based application

Auto Dialer

Barge-In
• Listen Mode: The supervisor will be able to listen in on a call by dialing *91+extension
number.
• Whisper Mode: The supervisor will be able to listen in on a call and advise the agent
o thi gs to sa to the aller. The super isor’s o e ts are o l heard the age t.
The supervisor can activate Whisper Mode by dialing *92+extension number.
• Barge-In: An ACD supervisor will be able to join an established call and have a three-
way call by dialing *93+extension number.

Call Recording
• Licensing based on port requirements:
 QX20: Four or eight ports for a maximum of 10 recording ports
• Recording can be set to record all calls or restricted based on called/caller party number or
based on the digits dialed.
• Record calls automatically or after pressing the record button on the handset.
• Recorded files:
 .wav files using G.711
 Saved, viewed or played back locally on the GUI
 Saved, viewed or played back on an ftp server
 Optionally prompt for password before playback

Call Recording

Audio Conference Bridge
 Licensing based on port requirements:
 QX20: 16 ports per license for a maximum of 16 conferencing ports.
 QX50: 16 ports per license for a maximum of 16 conferencing ports.
 QX200: 16 or 32 ports per license for a maximum of 32 conferencing ports.
 QX500: 16 or 32 ports per license for a maximum of 48 conferencing ports.
 QX2000: 16 and 32 ports per license for a maximum of 288
conferencing ports.
 Features Include:
 Automatic dial-out to participants
 Record a conference
 Password protect conferences
 Lecture mode (moderator-lead)
 Participant request to speak feature
 Mute participants
 Email notification and reminder of scheduled conferences
 Lock a conference (no more participants allowed)
 Conference Schedule
 Cluster geographically dispersed CS units for larger conferences

Audio Conference Bridge

Video Conference Bridge
 Licensing based on port requirements:
 QX20: Two 4-video participant licenses can be purchased for a total of eight.
 QX50: Two 4-video participant licenses can be purchased for a total of eight.
 QX200: Four 4-video participants licenses can be purchased for a total of 16.
QX500: Four 4-video participants licenses can be purchased for a total of 24.
 QX2000: Twenty-six 4-video participants licenses can be
purchased for a total of 104.
 Features Include:
 Determines speaker and automatically switches video
stream in two seconds to show that speaker
 Manual video switching mode
 Conference status, details and control options are available
(view/change conference properties, activate/deactivate conference,
start/stop/resume audio recording and view conference statistics)
 High-definition (HD) video clarity
 Can use IP video phones or softphones

Video Conference Bridge

Epygi Hotel Console (EHC)
EHC – Windows application for small
hotels.
 Provides check in/out of extensions
and control of room phone use.
 Activation/deactivation and clearing
of voice mail.
 Call billing with calling plan rates. Post
or prepaid minute use option.
 Minibar inventory and room status can
be entered by personnel using the
phone
 Wake up calls and do not disturb
mode.
 Login of hotel personnel.
Want to see a demo?

Epygi Hotel Console (EHC)

Redundancy Feature on QX IP PBXs

Redundancy - Requirements
 Both QX devices are running firmware version 6.1.2 or higher. To achieve maximum compatibility
always use the latest available firmware.
 QXs are connected to the network and all network settings are properly configured.

WEB GUI Access and Status of the Backup Device

System Events

Redundancy Settings

Bulk Extension Configuration Tool
 Free tool to configure a large number of extensions. Has 2 parts.
 Extension Template – On the PBX to configure common parameters.
 Bulk Extension Import – to create and import individual extension list
 MS Excel form
 Extension number, Name, Password, SIP values, Remote Extension,
SIP phone template
 Can add or modify
 Verifies values before import

QX Gateways
Gateways convert analog and digital phone calls from the traditional telephone
network into IP data packets for transmission over the Internet and similar networks.
QX Gateways also feature:
Built-in router, Firewall, VPN
Auto-configuration with PBX
Auto Attendant
Master/Slave configuration
Power Redundancy
Low power consumption

QX Gateways
 Ethernet RJ-45 - 2
 IP to PSTN Calls (max) - 4
 IP to PSTN Calls (max) - 8
 IP to PSTN Calls (max) –
30(E1) / 24 T(1)
 IP to Analog Ext. - 24

QX PSTN Gateways Feature Licenses

Adding Gateways
• One Master and one or more Slaves make a bigger gateway. Configure from
Master
• Or from QX PBX

Grow when Necessary
 Add more gateways as
need arises.
 Use one IP address. Master
can proxy to slaves.
 Good redundancy. Slave
fails, no problem. Use power
redundancy option.

Gateways with Survivability – Normal / Failed Operation
NORMAL FAILED
• The PBX or road a d i the Mai Offi e are do . • The QX HS takes the lead a d ha dles all alls i the Re ote Bra h Offi e. • Calls to
PSTN go through the QX HS. • O alls et ee ra h offi e IP pho es, the SIP sig ali g goes through the QX HS and voice goes directly
et ee the pho es. • I o i g alls a e a s ered the QX HS embedded Auto Attendant, the dial e te sio . • Co pa PBX a
failover calls to branch PSTN connection.

Rack Mounting Kit
• The smaller, more modular QX products integrate seamlessly with the Rack Mount
Kit, ultimately reducing clutter and maximizing space.
• With the exception of the 19-i h QX 000, Ep gi’s li e of QX produ ts si pl slide
into the rack mount and are secured with a thumb screw. The kit, purchased
separately from the IP PBXs and Gateways, includes two DC power cables for power
redundancy and works with all Gateways except the QXFXS24.

New Devices
 Open new opportunities for integrators.
 More revenue. One stop shop.
 Video Phones - Grandstream
 Door Openers – 2N Telecommunication
 Video Cameras – Grandstream, Milesight
 Paging Adapters – 2N Telecommunication
 Other Devices – Leviton, Live Sentinel

Usage Scenario - Small Office
ITSP Local
Mobile with Softphone
(Bria Video)
Door Opener
(x 200)
(x 201)
Video Phone
(x 202)
Video Phone
(x 203)
Security Cam
(x 204) Home Phone
FXO Line
QX
WAN
LAN
Leviton Omnitouch
(x 205)
• FMFM
• Door Opener (many extn, VM, mobile after hours)
• Security Camera
• Touchscreen
• SIP/PSTN calls
Audio Phone

Usage Scenario - Multi Location Office
Local Miami
Local Paris
(x 302)
(x 301)
(x 201)
QX 50
QX 200
Video Phone
Video Phone
Security Cam
(x 202)
Security Cam
Miami
Paris
LAN
LANBogota
(x 402)
QX 50
FAX
• Integrated FAX
• Unified Dial Plan
• Remote Video Call
• Remote PSTN Call
• Remote Call Relay

Call Center
Local
Local
QX 50
QX 200
Agent A - Sales
Seattle
Portland
Agent C - Sales
Agent B – Sales/Support
Agent D - Support
EAC SW
Epygi ACD Console
Audio Conference
Epygi ACD Console Epygi ACD Console
Music on Hold
• EAC/ACD SW
• Remote Agent
• Audio Conference
• EMS for Music on Hold
• Multiple Queues
• Agents on Multiple Queues

Hotel
ITSP
Audio Phone
Video Phone
Security Cam
QX200/QX2000
WAN
LAN
QFXS24
• Analog phones in rooms with speed dial
• Epygi Hotel Console SW
• Call Billing, Room Status,
Activation/Deactivation, Minibar
• CHAR PMS SW
• QXE1T1 GW
• QXFXS24 GW
• Paging System
Analog Room
Phones
(x 303)
(x 301)
(x 300)
(x 302)
(x 304)
QXE1T1
Paging System

Nursing Home & Assisted Living Scenario
ITSP
Audio Phone
Video Phone
Security Cam
FXS Line
QX200
WAN
LAN
LiveSentinel
QFXS24
LiveSentinel
Wireless Pendant
• Wireless Pendant
• Play Recorded Announcements
• Dial Mailbox for Activity Announcements
• 2 way call
• Identify Caller
• Use Security Cam to view patient

Call Routing Flexibility
AA options include:
• Calling direct to an extension
• Calling direct to an outside number
• Pressing a digit to:
o Call an extension
o Hear an informational type message
o Leave a message
o Dial by name extension directory
Incoming call to Receptionist, he/she can:
• Transfer the caller to another extension
• Park the call for another extension to retrieve
• Page the intended party
• Send the caller direct to the voice mailbox of a particular
extension
No answer options, the caller can be connected to:
• A receptionist
• The Auto Attendant
• Directly to an outside number, such as a cell phone
• A general or departmental voice mailbox, with a unique
notification key on each phone to show Voicemail status
• To Voicemail, with Voicemail notification on the phone,
via email, text message or phone call
An Auto
Attendant Call to an
extension
Hear Informational
messages
Call to an
outside contact
Dial by
name
Leave a message
Incoming Call to
Auto Attendant (AA)
Incoming Call to
Receptionist
No Answer
Send the caller direct to
the voice mailbox
of a particular extension
Once the
receptionist
has answered
the call
Page the
intended party
Park the call for
another extension
to retrieve
Transfer the caller to
another extension
No Answer
Options
A receptionist
Directly to an
outside number,
Such as a cell phone
An Auto
Attendant
A general or departmental
(e.g. sales) voice mailbox
To voicemail, with VM notification on
the phone via an email, text message
or even a phone call

Competitive Advantages
• All software and hardware designed in house.
• Free firmware and software upgrades for life.
• Open standards, compatible with brand name SIP telephones.
• Excellent technical support and training
• Mature quality products.
• Hassle-free and remote setup via GUI.
• Low power consumption. Redundancy.
• New SW features always.
• Integration with 3rd party SW and HW.

Contact Us
CS-4, 5 & 6, 4th Floor, Ansal Plaza, Sector 3, Vaishali,
Ghaziabad (U.P.) - 201010, India. Contact No. :+91 - 120 - 4830000
454, F.I.E, 2nd Floor, Patparganj Industrial Area,
New Delhi - 110092, India.
Email: info@cohtechnologies.com
Web: www.cohtechnologies.com
Corporate Office:
Registered Office
Bangalore: +91 9810036790, Pune: +91 7718880816, Mumbai: +91 7718880814, Indore: +91 9650871100,
Kolkata: +91 9831742584 , Hyderabad: +91 9810036790, Punjab: +91 9814081331, Delhi: +91 9810881220
delhi@cohtechnologies.com , mumbai@cohtechnologies.com , pune@cohtechnologies.com , indore@cohtechnologies.com,
bangalore@cohtechnologies.com, hyd@cohtechnologies.com, kolkata@cohtechnologies.com, punjab@cohtechnologies.com

QX IP PBXs & Gateways | Cohesive Technologies

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