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How network operators improve their efficiency
and prepare for market consolidation
Based on case studies of KPN-Group and...
Agenda
Operational Efficiency
1. Driven by process optimization/harmonization
2. Market driven via merger/acquisition
Tele...
Agenda
Operational Efficiency
1. Driven by process optimization/harmonization
Next Generation OSS
- OSS strategy resulting from business strategy
• Simple flat-rate/discount tariffs
• Multi-brand stra...
Past Situation:
 Legacy, over 15 years incremental developed landscape of planning-, documentation- and
configuration too...
Next Generation OSS
- strategic guidelines
1. Standardisation -> use of COTS products
-> participate from market driven de...
Next Generation OSS
- objectives
1. Standardisation -> use of COTS products
-> participate from market driven developments...
Next Generation OSS
- transformations
1. Standardisation -> use of COTS products
-> participate from market driven develop...
Technical Transformation
Next Generation OSS
- technical transformation (E-Plus OSS)
OSS landscape before
transformation:
• No standard
products us...
Next Generation OSS
- technical transformation (E-Plus OSS)
Transformation
project:
• NGNP project
covered full service
fu...
Next Generation OSS
- solution architecture service fulfilment
• Inventory as central data hub
• OSS process Management
• ...
Next Generation Network Planning
- technical transformation – best practice
The right transformation plan is key for succe...
Business Process Transformation
Next Generation OSS
- business transformation
Legacy Processes
(e.g.: parameter configuration process)
Simplified & Optimi...
Next Generation OSS
- business transformation
• OSS Process management: Process transparency via BPM
Legacy status trackin...
Next Generation OSS
- business transformation – best practice
Ability to change is key for success!
• C-Level Management c...
Delivery Model Transformation
Next Generation OSS
- managed service transformation
Comarch end to end responsibility:
• Product/Platform
- set up of pla...
Next Generation OSS
- managed service transformation
OSS managed service
BSS
Network Partner A
Network Partner B
Network O...
Next Generation OSS
- managed service transformation – best practice
Co-operation in multi partner environment is key for ...
Results and Business Benefits
Next Generation OSS
- project results and business benefits
1. Standardisation -> from 9 to 12 month for adaptation of leg...
Next Generation OSS
- project results and business benefits
1. Standardisation -> from 9 to 12 month for adaptation of leg...
Agenda
Operational Efficiency
1. Driven by process optimization/harmonization
2. Market driven via merger/acquisition
Tele...
Legal and project set up
 Comarch acting as “Trusted Third Party”
signing NDAs with both operators
 Solution contracted by Telefonica as
“buying ...
Project Objective:
Set up common network planning environment for
tactical network planning:
 Managed service environment...
Project set up:
 Joint project team working at „neutral“
location close to customer
 in total 6 people from both operato...
Technical solution for tactical network planning
 Common inventory DB with consolidated data in
common data model for network planning and
network consolidation activitie...
Example for Network Consolidation Process
3 phases to network consolidation
Comarch tactical network planning solution
- network consolidation example process
Desig...
Comarch tactical network planning solution
- pairing & rating engine
Golden Star
indicates Winner
from rating
Phase 1: Def...
Phase 1: Define target network
design:
 Pairing and rating network
elements/sites
 Define working areas for
verification...
Phase 1: Define target
network design:
 Pairing and rating
network elements/sites
 Define working areas for
verification...
Phase 2: Detailed planning of
consolidation activities
 Definition of activation areas
Comarch tactical network planning ...
Results and Business Benefits
Comarch tactical network planning solution
- project schedule: The key benefit!
Public
announcement
of merger
Approval of
...
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Case study presentation of Comarch's projects with KPN and Telefonica. How can the operational efficiency be improved and how can Telco strategies be improved and synchronized from the business side?

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How network operators improve their efficiency and prepare for market consolidation

  1. 1. How network operators improve their efficiency and prepare for market consolidation Based on case studies of KPN-Group and Telefonica Bernd Kreiling Director Business Development
  2. 2. Agenda Operational Efficiency 1. Driven by process optimization/harmonization 2. Market driven via merger/acquisition Telenet
  3. 3. Agenda Operational Efficiency 1. Driven by process optimization/harmonization
  4. 4. Next Generation OSS - OSS strategy resulting from business strategy • Simple flat-rate/discount tariffs • Multi-brand strategy • strong partner (B2B2C/MVNO) Business Strategy • Basic services with good quality • Smart follower strategy • Network/IT cooperation models • Multi vendor/technology environment Network Strategy • Market driven OSS products (COTS) • Simple/lean network processes • Managed service IT models OSS Strategy
  5. 5. Past Situation:  Legacy, over 15 years incremental developed landscape of planning-, documentation- and configuration tools based on individual software  Dissatisfaction due to high complexity in processes and tools • only few people with knowledge about config processes and tools (buy in) • network quality issues due to shortcomings in config management processes and tools, too many workarounds in place (e.g. overwriting of optimized parameters) • time to adapt tools to new network feature or SW-releases takes too long, too many interfaces, tools and supplier • Wide range of tasks done by E-Plus to provide planning tools (from research to database administration) • Readiness for a change at all level Next Generation OSS - Motivation
  6. 6. Next Generation OSS - strategic guidelines 1. Standardisation -> use of COTS products -> participate from market driven developments -> reduce number of interfaces, tools and supplier 2. Simplification -> increase efficiency by lean and simple network processes -> standardize processes to supporting different sourcing models -> improve network quality by reliable processes and data 3. Flexibility -> managed service model for OSS functionalities -> OSS independent from equipment vendors The project at E-Plus and Base was initiated by C-Level Management as transformation project with three strategic guidelines:
  7. 7. Next Generation OSS - objectives 1. Standardisation -> use of COTS products -> participate from market driven developments -> reduce number of interfaces, tools and supplier 2. Simplification -> increase efficiency by lean and simple network processes -> standardize processes to supporting different sourcing models -> improve network quality by reliable processes and data 3. Flexibility -> managed service model for OSS functionalities -> OSS independent from equipment vendors The three guidelines are aiming for three objectives:
  8. 8. Next Generation OSS - transformations 1. Standardisation -> use of COTS products -> participate from market driven developments -> reduce number of interfaces, tools and supplier 2. Simplification -> increase efficiency by lean and simple network processes -> standardize processes to supporting different sourcing models -> improve network quality by reliable processes and data 3. Flexibility -> managed service model for OSS functionalities -> OSS independent from equipment vendors The three objectives need three transformations:
  9. 9. Technical Transformation
  10. 10. Next Generation OSS - technical transformation (E-Plus OSS) OSS landscape before transformation: • No standard products used in service fulfilment domain • network outsourcing model, some OSS tools outsourced to network operations partner
  11. 11. Next Generation OSS - technical transformation (E-Plus OSS) Transformation project: • NGNP project covered full service fulfilment domain (planning, rollout, integration) • Second project for performance management tools transformation
  12. 12. Next Generation OSS - solution architecture service fulfilment • Inventory as central data hub • OSS process Management • Configuration management • Auto-Discovery & Reconciliation • Integrated network planning and documentation modules • Embedded GIS • Embedded document management system • OSS mediation to network • Interface API to integrate expert tools Comarch integrated service fulfilment solution
  13. 13. Next Generation Network Planning - technical transformation – best practice The right transformation plan is key for success! • Avoid big bang approach -> transformation in manageable phases e.g. phases split according to network processes/user groups • Comarch takes e2e responsibility for technical transformation -> transfer of legacy systems (development, maintenance, transfer of assets/IPRs) • Take care of data migration and data cleansing in the beginning -> prepare for cleansing in legacy systems • Stick to standard functionality of new solution -> power to change processes / way of work
  14. 14. Business Process Transformation
  15. 15. Next Generation OSS - business transformation Legacy Processes (e.g.: parameter configuration process) Simplified & Optimized Processes
  16. 16. Next Generation OSS - business transformation • OSS Process management: Process transparency via BPM Legacy status tracking tool Comarch OSS process management
  17. 17. Next Generation OSS - business transformation – best practice Ability to change is key for success! • C-Level Management commitment for process changes! • Comarch as driver for process improvements and automation! • Integration of accepted key users • Integration of workers council • Communication, communication, communication…. -> on all levels, from management board to roadshows in regions
  18. 18. Delivery Model Transformation
  19. 19. Next Generation OSS - managed service transformation Comarch end to end responsibility: • Product/Platform - set up of platform, data center, connectivity etc. • System Integration - seamless and correct interfaces incl. OMC IF • Transition - transformation of IT and processes, data migration etc. • Business Process - propose optimizations • Extensions - solution design, technology driven and business driven • Service Operation - ensure KPI fulfillment, support processes
  20. 20. Next Generation OSS - managed service transformation OSS managed service BSS Network Partner A Network Partner B Network Operator Vendor A Vendor B Vendor C • All functionalities delivered as managed service, running in Comarch data center • User IF (E-Plus & partner) via Citrix environment (500 user ) or WEB access (2000 user) • Data reconciliation and configuration via northbound OMC IF • EU data protection and compliance laws fulfilled (ISO 27001, COBIT 4.1, ISAE 34.02) • SLAs and KPIs defined and managed • Support processes provided by Comarch (incl. support tools) - user management (full life cycle) - incident management (direct hotline) - service request (config. tasks e.g. new antenna in catalogue) - demand process (technology driven, business driven)
  21. 21. Next Generation OSS - managed service transformation – best practice Co-operation in multi partner environment is key for success! • Define ITIL and business KPIs -> measure business value -> payment model based on business value • Ensure co-operation with other partner -> office/IT supplier, network sourcing partner, equipment vendor • Change of operator OSS-organisation required -> establish ITIL processes/organisation
  22. 22. Results and Business Benefits
  23. 23. Next Generation OSS - project results and business benefits 1. Standardisation -> from 9 to 12 month for adaptation of legacy environment to - 1 month for new network release - 3 month for new ‘established’ technology - 6 month for new technology on market 2. Simplification -> from 110 to 65 different types of business processes - automated process steps - consistent network data for operations and planning - transparent and documented business processes - optimised interface to network sourcing partner - reorganisation of tasks in network departments 3. Flexibility -> significant reduction of OSS costs - 5 years TCO reduction - optimized financial engineering - reorganisation of OSS department
  24. 24. Next Generation OSS - project results and business benefits 1. Standardisation -> from 9 to 12 month for adaptation of legacy environment to - 1 month for new network release - 3 month for new ‘established’ technology - 6 month for new technology on market 2. Simplification -> from 110 to 65 different types of business processes - automated process steps - consistent network data for operations and planning - transparent and documented business processes - optimised interface to network sourcing partner - reorganisation of tasks in network departments 3. Flexibility -> significant reduction of OSS costs - 5 years TCO reduction - optimized financial engineering - reorganisation of OSS department
  25. 25. Agenda Operational Efficiency 1. Driven by process optimization/harmonization 2. Market driven via merger/acquisition Telenet
  26. 26. Legal and project set up
  27. 27.  Comarch acting as “Trusted Third Party” signing NDAs with both operators  Solution contracted by Telefonica as “buying operator” in due diligence phase (9 month before authority approval and legal closer of the merger)  Comarch managing access rights to data and guaranteeing that only approved data is visible for the dedicated entity  Solution has been audited by law company consulting Telefonica in merger process to ensure that legal restrictions (access rights etc.) are fulfilled  Comarch co-operating with Network & IT partners of Telefonica and E-Plus to implement technical solution Comarch tactical network planning solution - legal setup Telefonica Network & IT Partner E-Plus Network & IT Partner Telefonica (“Buyer”) Comarch “trusted 3rd party” NDA with permission to access inventory data E-Plus Optional: Law Company auditing solution Due diligence Restricted communication
  28. 28. Project Objective: Set up common network planning environment for tactical network planning:  Managed service environment: set up HW and connectivity to Comarch data center  Define common network data model (basekeys, naming concept, logical model)  Merging data from legacy OSS environment into common inventory database  Provide common network planning functionality for all domains (radio, transport, core)  Configure solution: in project agreed workflows/planning processes, engineering rules, target network configuration templates etc.  Synchronisation of planning data back to legacy tools, managing all dependencies between networks consolidation activities Comarch tactical network planning solution - project objective Comarch tactical network planning solution Frequent load of Network data Engineers from Operator and Network Partners connected from distributed locations Common data model Common planning applications Common engineering rules
  29. 29. Project set up:  Joint project team working at „neutral“ location close to customer  in total 6 people from both operators in core team (with personalized NDAs) plus 4 analysts from Comarch mostly onsite  Development/Configuration done in agile development mode based on verifications sessions of prototypes  Close co-operation with engineering team defining future network engineering guidelines Comarch tactical network planning solution - project team & approach
  30. 30. Technical solution for tactical network planning
  31. 31.  Common inventory DB with consolidated data in common data model for network planning and network consolidation activities (central data hub), frequent synchronization with legacy OSS  Comarch managing data access based on legal restrictions  Environment delivered in managed service model (running in Comarch data center)  Comarch rule engine to pair and weight network elements as pre-decision for “golden grid”  Comarch network planning modules (radio, transmission, GIS) for validation of “golden grid” and detailed common network planning  Comarch OSS process management (BPM) to manage network planning and consolidation activities between organisations  Optional: Comarch configuration management (CM) to integrate consolidation activities into common network (end to end service fulfilment) Comarch tactical network planning solution - solution design
  32. 32. Example for Network Consolidation Process
  33. 33. 3 phases to network consolidation Comarch tactical network planning solution - network consolidation example process Design of Target Network “golden grid” Detailed network planning “activity plan” Implementation of consolidation activities “realize the savings” • Define target KPIs (e.g. # of remaining sites) • Kill site nomination • Accuracy 80% • Identify quick wins for BC: sited to be dismantled immediately (termination of real estate contracts) • Capacity planning (based on templates) • Generate activity plan • Accuracy 90% • Evaluate dependencies and define priorities for optimized KPIs and BC • Manage execution of activities • Manage changes of target network design • Verify KPIs and BC
  34. 34. Comarch tactical network planning solution - pairing & rating engine Golden Star indicates Winner from rating Phase 1: Define target network design: • Pairing and rating network elements/sites Results from rating visualized in GIS view
  35. 35. Phase 1: Define target network design:  Pairing and rating network elements/sites  Define working areas for verification  Radio planning verification Comarch tactical network planning solution - network consolidation example process Difference in radio propagation between networks
  36. 36. Phase 1: Define target network design:  Pairing and rating network elements/sites  Define working areas for verification  Radio planning verification  Transport planning verification Comarch tactical network planning solution - network consolidation example process Verify transport network (hubs, capacity etc.) -> if kill decision not feasible: VETO
  37. 37. Phase 2: Detailed planning of consolidation activities  Definition of activation areas Comarch tactical network planning solution - network consolidation example process Activation Area = geographical area where consolidation activities and network changes are managed as one package (e.g. activation of national roaming)
  38. 38. Results and Business Benefits
  39. 39. Comarch tactical network planning solution - project schedule: The key benefit! Public announcement of merger Approval of authorities Legal closer of merger 1 month9 month 3 month Starting planning of target network (“golden grid) -> 50 concurrent users Target Network defined! Starting implementation (e.g. termination of site contracts) and detailed planning of network consolidation activities (vendor-swaps, dismantelings etc.) -> 250 concurrent users Solution accepted and ready to use, first user trainings Comarch Analyses & scope definition Contract and project kick off 6 month Environment ready, first prototype for validation Solution verification sessions Legal milestones Comarch solution implementation Telefonica network engineering
  40. 40. Thank You.
  • MelvinKamil1

    Mar. 24, 2019
  • lst96

    Jul. 23, 2017

Case study presentation of Comarch's projects with KPN and Telefonica. How can the operational efficiency be improved and how can Telco strategies be improved and synchronized from the business side?

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