Vendor management to meet business objectives, to minimize potential business disription and to avoid deal and delivery failure. What is important for vendor management and what are the lessons learned?

1. IT OUTSOURCING - BEST PRACTICES
IN VENDOR MANAGEMENT
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Adam TYMOFIEJEWICZ
Consulting Director (Comarch)

2. ADAM TYMOFIEJEWICZ
Consulting Director
ICT Services in Benelux Region
15 year experience in IT
IT transformation projects
IT outsourcing and managed services
Cloud services
Partner/vendor management

3. POWER HOSTING CASE
OVERVIEW
 Client
 Financial Services
 HQ: Netherlands
 End-users: Europe
 Background
 Centralized Vendor Management
 Local stockholders
 Compliance and security
 Legacy technology (IBM Power / System i)
MAIN GOALS
 Costs reductions (20%)
 Quality maintenance
 Service Standardization

5. The Solution:
VENDOR
MANAGEMENT

6. VENDOR MANAGEMENT OBJECTIVES
Avoid deal
and delivery failure
Ensure sustainable
multisourcing
Driving the most value
from their vendors
To meet business
objectives
Minimize potential
business disruption

7. RISK
REDUCTION
COST
OPTIMIZATION
QUALITY AND
PERFORMANCE
IMPROVEMENT
BENEFITS OF USING VENDOR MANAGEMENT
 Meet compliance
requirements
 Business continuity
 Financial
management
 TCO perspective
approach
 Agility by setting up
KPIs
 Communication
flows

8. VENDOR MANAGEMENT
– what is important?

9. Built relations with your vendor

10. Make a business case

11. Define your goals and success factors

12. RESULTS

13. LESSON LEARNED
LESSON
LEARNED
Communicate
with your vendor
Look at the problem
from different
perspectives
Think out
of the box
Standardization
needs „motivation
model”

14. „
- anonymous
Challenge your
vendor to deliver
results which
your business
needs

15. We are big enough
to handle and small
enough to care

16. THANK YOU!