We all fall into the habit of thinking we have everything figured out, whether internally or with our client relationships. Often, we become complacent and forget to take temperature checks to make sure everything is operating optimally. Have you surrounded yourself with the right employees? Do your customers know how awesome the team you've assembled is? Are you evaluating your company's performance and taking steps to address any underlying weaknesses? These may be concerns that have slipped your radar. Last week, the Continuum team flew down to Dallas, Texas for HTG's Q2 Centralized Meeting. Senior Director, Help Desk, Jacque Rowden, filled the room as she discussed common managed IT services blunders and how to avoid them. Find out which of these MSP fails may be impeding business growth for you!

1. 10 Service Delivery Mistakes
that Guarantee
#FAIL

2. Fail #1
He Hired
the Wrong
People

3. Fail #2
He didn’t
share his
expectations
with his staff

4. Fail #3
He didn’t
market his
team

5. Fail #4
He didn’t
focus on
metrics

6. Fail #5
Never mind,
he focused on
all the
metrics!

7. Fail #6
He overpromised
and underdelivered

8. Fail #7
He never admitted
mistakes

9. Fail #8
He kept the
bar low

10. Fail #9
He blamed
everyone else

11. Fail #10
He never
celebrated
successes

12. file:///.file/id=6571367.942432
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right to begin! !"
5/ 2015