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We l c o m e
             !
"Hugh has added a lot of value to our business,
through business coaching and sales training.
Most recently he used Conversation M.O.D.E. to
facilitate broader understanding of people's
work preferences which has really resonated
with all team members and they are now
appreciating their individual strengths but also
the value of other's styles. We will work with
Hugh in the future as he makes it a point to
understand our business and is professional in
all that he delivers."
        Head of People and Culture, The Wine Society
"Hugh was recommended to me as a
person     of   good    character   and
exceptional training skills; he not only
displayed these qualities but also was
engaging, communicative, flexible and
imaginative. Hugh helped us to grow
Candle into one of the most admired
companies in the industry. I highly
recommend him for culture changing
sales oriented assignments."
                       CEO, Candle Recruiting
y are s…
                               e the way
                          caus
                      ™ be so many
                atter ess in
           ons M ur succ
      rsati o yo
C onve ntal t
fund ame
y are s…
                               e the way
                          caus
                      ™ be so many
                atter ess in
           ons M ur succ
      rsati o yo
C onve ntal t
fund ame
             you make more money if you talk, really talk to your
             staff and clients;

             you work harder and stick around longer if you
             engage well with your managers and colleagues;

             you have much better relationships if you talk and
             support each other than if you don’t;

             you live longer if you contribute to open, caring and
             honest conversations.
"Engaged to deliver a tailored program for 10 of
our people to view "Selling is Just a
Conversation" over 4 weeks. Feedback from the
team was: "best money I have ever spent", "best
training course ever", "valuable from the first to
the last minute", "made me think totally
differently about how I execute my job -
learned a lot". We will engage Hugh again
because he engages honestly, professionally,
warmly and thought provokingly."

      Head of Sales Engagement & Support Services,
   Communications Design & Management Pty Limited
"Thank you for a well run workshop. Both the
content and the delivery were outstanding!
What I found extremely powerful about Selling
is just a conversation is that it puts into a
process something which requires a high level
of    self    awareness   and    inter-personal
proficiency. Making something intangible,
tangible for the process driven individual. This
makes it particularly relevant for those of us
selling services and who are by nature more
fact based rather than relationship driven
individuals."
               Director - Consulting, Portland Group
We a re fo r yo u i f yo u n
                             e   e d to . . .
We a re fo r yo u i f yo u n
                                                   e                  e d to . . .

       improve sales performance
       increase engagement with staff and clients
       influence more
       manage challenging conversations/relationships
       improve your personal brand
       present with impact
                                                          o n ve rs atio n s !
                                             St a ke   sC
                      .C. E . yo   u r Hig h
Le a r n h   o w to A
"Having attended a number of sales
training courses over the years, I thought
the emphasis on relationship building with
the client through conversation was a
different angle. The ‘Selling is Just a
conversation’ methodology helped our
more experienced sales people, as well as
those that had never been on a course
before and don’t consider themselves in a
sales role."

       Director, Solutions Asset Management Limited
"In this day of email, SMS and MSN it
was a refreshing reminder that some
people think the “art of conversation”
has not been lost. Meeting and
listening to Hugh could not have come
at a better time for our business. His
impact started the minute he arrived
but will continue long after he left."
          National Business Development Manager
                              Conveyor and Hoist
ns Ma tter™
  onve rsatio  nd
 C
       am  e a
r e fr     al ise
     -v it       in
 re          ts
         ien ion.
  ur  cl
o        rs at
c on  ve r it’s
         he
     het one or
  W      o-
 on  e-t    -ma ny.
   one  -to
"Your willingness to assist us at short notice
was outstanding. As anticipated we met with
the company Director of the potential company
client. As planned with you we left the meeting
with a definitive commitment by him to forward
the company’s legal future work to us. I was
very pleased with the result and more
importantly how we managed the meeting.

I am convinced that the “Just a conversation”
method and preparation was fundamental to
the success of the meeting for all parties."
                            Principal, Vincent CCL
"Hugh... ran a four hour workshop for the
Hilton Hotels Senior Leadership Team in
Australasia and as a result has secured
additional work from a number of individual
Hilton hotels. Hugh is engaging as a presenter
and delivers a simple message through
Conversation M.O.D.E.™ in a way that is fun for
all. We all learnt something about ourselves that
will add value within the teams we work and
how we communicate with each other. I would
not hesitate to recommend Hugh to other
businesses."
  Regional Director of Human Resources - Australasia,
                            Hilton Hotels of Australia
"Everybody thoroughly enjoyed the day,
there was a good dose of humour which
kept everybody well and truly motivated and
the outcome was very positive. Our team
actively applies what they have learnt when
communicating with clients as well as
suppliers which in turn enhances our ability
to provide superior care."
                Managing Director, Fracht Australia
"Thanks again for your motivational,
inspirational      &      entertaining
presentation to my team at our
Caloundra offsite. We thoroughly
enjoyed every moment of it and the
group came away feeling both
energised and convinced of the many
benefits of simply having an engaging
conversation with our customers."
                 Operational Delivery Manager
                    SingTel Optus Pty Limited
ell ing
            ll s
       e a he
We  ar
       a  ll t e buy
              pl
          Peo t - not
      e. 
  tim e firs
       l
   eop panies       or
 p                     eek
    c om           o s nd
             s. S d a
        uct tan
    rod ers
  p
  to  und age in
        en g            ns.
                   tio ons
             rsa ersati
        nve Conv
     co
      ca  use
   Be       Ma tter™
"Hugh has presented on goal setting and
personal selling to my TEC group as well as to
prospective TEC CEO members. He delivers with
much energy and is able to connect in a way
that facilitates people to gain insights into their
own behaviours when it comes to selling
themselves or their organisations' products/
services. I would recommend Hugh to any
organisation which is seeking to lift the sales
performance of its people."

                        Chairman, Centricom Pty Ltd.
"Thank you for a well run workshop. Both the
content and the delivery were outstanding!
What I found extremely powerful about Selling
is just a conversation is that it puts into a
process something which requires a high level
of    self    awareness   and    inter-personal
proficiency. Making something intangible,
tangible for the process driven individual. This
makes it particularly relevant for those of us
selling services and who are by nature more
fact based rather than relationship driven
individuals."
               Director - Consulting, Portland Group
H o w do we do w h at we
                           do?
H o w do we do w h at we
                                      do?



Speaking

  Coaching

    Facilitated Workshops
"Hugh is brilliant! Whilst being
   coached I have really enjoyed his
 effective and articulate examples. A
   few of his sharp sentences have
already secured me meetings. Helpful
and knowledgeable, his experience is
              awesome."
      Consultant, Navigator Project Finance Pty Ltd
We continue to get astounding results
from our staff from your "Presentation
is   Just a Conversation" course. The
confidence levels after the training are
way up, the feedback is excellent and the
quality of presentations vastly improved.
Instead of having to drag our staff along
we now have them lining up. This is in no
small way a tribute to both the way you
have structured the course but also to
your dynamic training style.

            Learning and Development Unit Manager
        Australian Quarantine and Inspection Service
Drawing out my development areas and assisted
me in ways to improve them ... Providing a clear
direction and focus on things that needed to be
done ... Working with me in strengthening my
approach to dealing with senior management ...
Assisting me in being more goal focused and
also defining the activities to achieve the goals ...
Tracey provided the skills to not only draw out
my thoughts but also to use her as a sounding
board for ideas and initiatives. I believe it has
been the most valuable piece of development I
have received since starting with KPMG.


                                    Director, KPMG
Tha nk Y
        ou!

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Conversations Matter™

  • 1. We l c o m e !
  • 2. "Hugh has added a lot of value to our business, through business coaching and sales training. Most recently he used Conversation M.O.D.E. to facilitate broader understanding of people's work preferences which has really resonated with all team members and they are now appreciating their individual strengths but also the value of other's styles. We will work with Hugh in the future as he makes it a point to understand our business and is professional in all that he delivers." Head of People and Culture, The Wine Society
  • 3. "Hugh was recommended to me as a person of good character and exceptional training skills; he not only displayed these qualities but also was engaging, communicative, flexible and imaginative. Hugh helped us to grow Candle into one of the most admired companies in the industry. I highly recommend him for culture changing sales oriented assignments." CEO, Candle Recruiting
  • 4. y are s… e the way caus ™ be so many atter ess in ons M ur succ rsati o yo C onve ntal t fund ame
  • 5. y are s… e the way caus ™ be so many atter ess in ons M ur succ rsati o yo C onve ntal t fund ame you make more money if you talk, really talk to your staff and clients; you work harder and stick around longer if you engage well with your managers and colleagues; you have much better relationships if you talk and support each other than if you don’t; you live longer if you contribute to open, caring and honest conversations.
  • 6. "Engaged to deliver a tailored program for 10 of our people to view "Selling is Just a Conversation" over 4 weeks. Feedback from the team was: "best money I have ever spent", "best training course ever", "valuable from the first to the last minute", "made me think totally differently about how I execute my job - learned a lot". We will engage Hugh again because he engages honestly, professionally, warmly and thought provokingly." Head of Sales Engagement & Support Services, Communications Design & Management Pty Limited
  • 7. "Thank you for a well run workshop. Both the content and the delivery were outstanding! What I found extremely powerful about Selling is just a conversation is that it puts into a process something which requires a high level of self awareness and inter-personal proficiency. Making something intangible, tangible for the process driven individual. This makes it particularly relevant for those of us selling services and who are by nature more fact based rather than relationship driven individuals." Director - Consulting, Portland Group
  • 8. We a re fo r yo u i f yo u n e e d to . . .
  • 9. We a re fo r yo u i f yo u n e e d to . . . improve sales performance increase engagement with staff and clients influence more manage challenging conversations/relationships improve your personal brand present with impact o n ve rs atio n s ! St a ke sC .C. E . yo u r Hig h Le a r n h o w to A
  • 10. "Having attended a number of sales training courses over the years, I thought the emphasis on relationship building with the client through conversation was a different angle. The ‘Selling is Just a conversation’ methodology helped our more experienced sales people, as well as those that had never been on a course before and don’t consider themselves in a sales role." Director, Solutions Asset Management Limited
  • 11. "In this day of email, SMS and MSN it was a refreshing reminder that some people think the “art of conversation” has not been lost. Meeting and listening to Hugh could not have come at a better time for our business. His impact started the minute he arrived but will continue long after he left." National Business Development Manager Conveyor and Hoist
  • 12. ns Ma tter™ onve rsatio nd C am e a r e fr al ise -v it in re ts ien ion. ur cl o rs at c on ve r it’s he het one or W o- on e-t -ma ny. one -to
  • 13. "Your willingness to assist us at short notice was outstanding. As anticipated we met with the company Director of the potential company client. As planned with you we left the meeting with a definitive commitment by him to forward the company’s legal future work to us. I was very pleased with the result and more importantly how we managed the meeting. I am convinced that the “Just a conversation” method and preparation was fundamental to the success of the meeting for all parties." Principal, Vincent CCL
  • 14. "Hugh... ran a four hour workshop for the Hilton Hotels Senior Leadership Team in Australasia and as a result has secured additional work from a number of individual Hilton hotels. Hugh is engaging as a presenter and delivers a simple message through Conversation M.O.D.E.™ in a way that is fun for all. We all learnt something about ourselves that will add value within the teams we work and how we communicate with each other. I would not hesitate to recommend Hugh to other businesses." Regional Director of Human Resources - Australasia, Hilton Hotels of Australia
  • 15. "Everybody thoroughly enjoyed the day, there was a good dose of humour which kept everybody well and truly motivated and the outcome was very positive. Our team actively applies what they have learnt when communicating with clients as well as suppliers which in turn enhances our ability to provide superior care." Managing Director, Fracht Australia
  • 16. "Thanks again for your motivational, inspirational & entertaining presentation to my team at our Caloundra offsite. We thoroughly enjoyed every moment of it and the group came away feeling both energised and convinced of the many benefits of simply having an engaging conversation with our customers." Operational Delivery Manager SingTel Optus Pty Limited
  • 17. ell ing ll s e a he We ar a ll t e buy pl Peo t - not e.  tim e firs l eop panies or p eek c om o s nd s. S d a uct tan rod ers p to und age in en g ns. tio ons rsa ersati nve Conv co ca use Be Ma tter™
  • 18. "Hugh has presented on goal setting and personal selling to my TEC group as well as to prospective TEC CEO members. He delivers with much energy and is able to connect in a way that facilitates people to gain insights into their own behaviours when it comes to selling themselves or their organisations' products/ services. I would recommend Hugh to any organisation which is seeking to lift the sales performance of its people." Chairman, Centricom Pty Ltd.
  • 19. "Thank you for a well run workshop. Both the content and the delivery were outstanding! What I found extremely powerful about Selling is just a conversation is that it puts into a process something which requires a high level of self awareness and inter-personal proficiency. Making something intangible, tangible for the process driven individual. This makes it particularly relevant for those of us selling services and who are by nature more fact based rather than relationship driven individuals." Director - Consulting, Portland Group
  • 20. H o w do we do w h at we do?
  • 21. H o w do we do w h at we do? Speaking Coaching Facilitated Workshops
  • 22. "Hugh is brilliant! Whilst being coached I have really enjoyed his effective and articulate examples. A few of his sharp sentences have already secured me meetings. Helpful and knowledgeable, his experience is awesome." Consultant, Navigator Project Finance Pty Ltd
  • 23. We continue to get astounding results from our staff from your "Presentation is   Just a Conversation" course. The confidence levels after the training are way up, the feedback is excellent and the quality of presentations vastly improved. Instead of having to drag our staff along we now have them lining up. This is in no small way a tribute to both the way you have structured the course but also to your dynamic training style. Learning and Development Unit Manager Australian Quarantine and Inspection Service
  • 24. Drawing out my development areas and assisted me in ways to improve them ... Providing a clear direction and focus on things that needed to be done ... Working with me in strengthening my approach to dealing with senior management ... Assisting me in being more goal focused and also defining the activities to achieve the goals ... Tracey provided the skills to not only draw out my thoughts but also to use her as a sounding board for ideas and initiatives. I believe it has been the most valuable piece of development I have received since starting with KPMG. Director, KPMG
  • 25. Tha nk Y ou!

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