1. Craig E. Reynolds
3122 Leaflet Way, Augusta, GA 30909-17 16
410-207 -3258 | craig0018@gmail.com
TS/SCI Clearance with Polygraph
PROFI LE
 A self-starter and quick learner; versatile skill set with experience in a wide variety of
skillsets including: formal language instruction, formal and informal instruction, customer
service, project management, marketing, finance, security management, and written and
oral communication. Received a plethora of awards for excellence in customer service and
achieving results. Recognized skills in mentoring, instruction, training, and mediating
among/between employees, and in leading team projects. Fluent in English and conversant
in Spanish (working toward fluency).
EDUCAT I ON
American Public University System Manassas, VA
Master of Political Science (Graduated with Distinction) 2012
 Area Focus: Middle East and Western Hegemony
American Military University Charles Town, WV
Bachelor of Security Management 2008
 Area Focus: Personnel Security Management
EXPERI ENCE ( NAT IONAL SECURI T Y AGENCY)
Signals Intelligence Directorate Fort Meade, MD / Fort Gordon, GA
Digital Network Analyst/Adjunct Instructor Dec 2012 – Present
 Certified adjunct instructor for the Communications Curriculum, teaching intermediate and
advanced Communications to a diverse group of assignees to Fort Gordon. Overall
instructor satisfaction rating of 5.86/6, the highest in the pool of instructors.
 Dual-hatted as an elite member of the workforce’s Direct Support Team, first of its kind in
our nation’s history, responsible for the “Defend the Nation” and support to all combatant
commands fulfilling US CYBERCOM’s strategic priorities. Responsible for comprehensive
global network analysis and SIGINT development and reporting on a wide array of global
cyber-related targets.
National Security Operations Center Fort Meade, MD
Executive Staff Officer Nov 2008– Dec 2012
 Senior Communications Network lead responsible for all mass communication, internal and
external memoranda, and protocol events. Primary lead for a DIRNSA-level VIP event
requiring multi-office collaboration, mass marketing, and proactive communications.

2.  Expertly provided instruction on the operations mission of NSOC to nearly 100 individual
groups comprising over 1,000 participants representing a diverse group of persons all across
the intelligence community and its partners including junior and senior analysts, military
personnel set to deploy to hostile areas, legal analysts, and a CEO of a telecommunications
company. Received the highest positive feedback rating of any other person in the
organization providing similar instruction.
 Primary contributor to the NSOC Virtual Tour in which development, narration, and
scripting was provided. Resulted in tens of thousands of individuals learning virtually about
the operations center and led to NSOC winning the Learning of the Year award. Designed
using the analysis, design, development, implementation, and evaluation model.
 Led NSOC’s communications program and in-so-doing served as the primary lead for two
corporate-level events requiring multi-office collaboration to include NSA Corporate
Communications, DIRNSA, Creative Imaging, and NSA Security.
Information Assurance Directorate (IAD) Linthicum, MD
Executive Staff Officer Oct 2007 – Nov 2008
 Editor-in-Chief of the IA Business Executive Office weekly professional publication
responsible for high-level executive summarization of the high-impact items affecting IAD.
 Created a virtual training user-driven training program which educated users on the
business processes of the IAD. Thousands of persons used the training with a 95%
satisfaction rating.
Military Affairs Desk Officer (MADO) Linthicum, MD
Security Information Specialist Dec 2003 – Oct 2007
 Interacted daily with programmers and customers to automate the corporate personnel
security systems with beneficial impact to processes that affected 50% of NSA’s workforce
which resulted in an average 71.5% reduction in processing time, per assignee. TDY’ed to
several enterprise locations to train personnel on the usage of the new systems.
EXPERI ENCE ( BANK OF AMERI CA)
Marketing Champion / Senior Teller Annapolis/MD
Oct 2001 – Jan 2004
 Marketing Champion for Bank of America’s Mid-Atlantic Regional Vice President
responsible for distribution, communication, and sales of bank products to a wide variety of
customers, such as business, consumer, non-profit, and government.
 Senior Teller of the Mid-Atlantic Region’s Corporate Banking Center responsible for daily
business operations, customer service, sales, and marketing.