Slides presented on July 29th at the 6th International Conference on Applied Human Factors and Ergonomics during the session on Service Fascination Through Emotional Design, Technology, and Gamification

1.
HSSE
Interna+onal
2015
DIGITAL
AFTERLIFE
AND
DIGITAL
LEGACY
Agnieszka
Maria
Walorska
Founder
and
Managing
Director,
CREATIVE
CONSTRUCTION
HEROES

2. 3
BILLION
INTERNET
USERS
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
2

3. 2
BILLION
SOCIAL
MEDIA
USERS
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
3

4. 1.4
BILLION
FACEBOOK
USERS
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
4

5. 10.000
FACEBOOK
USERS
DIE
EVERY
DAY
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
5
Source:
www.inflexwetrust.com

6. 1
IN
30
ACCOUNTS
BELONG
TO
A
DEAD
PERSON
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
6

7. IF
FACEBOOK
KEEPS
GROWING
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
7

8. IF
FACEBOOK
STOPS
GROWING
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
8

9. THAT´S
ME
IN
50
YEARS
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
9

10. WHAT
IF
I
DIE
TOMORROW?
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
10
Source:
hYp://www.toplessrobot.com/2011/08/heres_a_comic_death_thats_a_real_spoiler.php

11. WHAT
HAPPENS
TO
OUR
ACCOUNTS
AFTER
WE
PASS
AWAY?
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
11

12. PHYSICAL
DEATH
=
DIGITAL
DEATH?
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
12
Source:
hYp://www.seo-­‐i.co.uk/blog/

13. WHY
SHOULD
I
CARE?
I’M
DEAD
ANYWAY.
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
13

14. SURVIVING
PARENTS
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
14

15. WHAT
HAPPENS
WITH
MY
ACCOUNTS?
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
15

16. LOGIN
DATA
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
16

17. JUST
DELETE
EVERYTHING?
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
17

18. MEMORIAL-­‐MODE
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
18

19. JUST
LEAVE
IT
AS
IT
IS?
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
19

20. PRIVACY
CONCERNS
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
20

21. FIGHTS
WITHIN
THE
FAMILY
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
21

22. I‘D
RATHER
TAKE
CARE
OF
IT
MYSELF
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
22

23. FACEBOOK:
LEGACY
CONTACT
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
23

24. GOOGLE:
INACTIVE
ACCOUNT
MANAGER
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
24

25. CAN’T
LOGIN
INTO
GOOGLE
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
25

26. CAN’T
LOGIN
INTO
GOOGLE
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
26

27. CAN’T
LOGIN
INTO
GOOGLE
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
27

28. WHAT
HAPPENS
WITH
ALL
THE
OTHER
ACCOUNTS?
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
28

29. SECURESAFE
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
29

30. PERPETU
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
30

31. NETARIUS
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
31

32. MYWONDERFULLIFE
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
32

33. MANY
DIFFERENT
APPROACHES
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
33

34. DIFFICULT
SUBJECT
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
34
Source:
Dennis
Skley
–
„Unverständnis
...“
(on
Flickr)

35. LACK
OF
KNOWLEDGE
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
35
Source:
Georgi
C
–
„White
dream
(2/2)“
(on
Flickr)
?

36. EVERYTHING
SEEMS
INCORRECT
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
36
Source:
hYp://www.lazygamer.net/esports/why-­‐esports-­‐coverage-­‐in-­‐south-­‐africa-­‐sucks/)

37. USER
TESTS
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
37

38. USER
TESTS?
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
38

39. ITERATIVE
PROCESS
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
39

40. A/B-­‐TESTING
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
40

41. SENSITIVE
DATA
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
41

42. WRONG
TIMING
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
42

43. WRONG
RECIPIENT
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
43

44. IS
THE
PERSON
REALLY
DEAD?
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
44

45. LIFETIME
OF
LEGACY
PROVIDERS
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
45

46. NEED
FOR
STANDARDIZATION
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
46

47. NEED
FOR
SIMPLIFICATION
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
47

48. INCREASING
RELEVANCE
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
48

49. INCREASING
RELEVANCE
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
49

50. INCREASING
RELEVANCE
26-­‐30
July
2015
3rd
InternaKonal
Conference
on
The
Human
Side
of
Service
Engineering
50

51.
HSSE
Interna+onal
2015
THANK
YOU
Agnieszka M. Walorska
agnieszka@creativeconstruction.de
Phone: +49 (0)30 / 4004 1922
www.creativeconstruction.de