Presentation for PMIIC - Open Membership Meeting 74th on 26th October 2016 at Multimatics - AXA Tower 37th Floor - Jakarta, Indonesia. Presentation Duration: 2 hours Presentation Content: This presentation describes the risks and challenges for IT Project Managers when managing IT projects especially in banking industry.

2. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
 Vice President - Head of PMO and Senior IT Project
Manager at PT. Anabatic Technologies, Tbk
 8 years in IT Project Management especially in
Software Development and Implementation in Express
and Banking industries
 PMP Certified since 2013
 Project Manager of International Symposium &
Exhibition (SymEx) PMI Indonesia Chapter – 2016
 3 years as member of Board Education at PMI
Indonesia Chapter

3. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP

4. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Introduction to IT in Banking Industry
IT Risks & Challenges
IT Project Management

5. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
01
Introduction to
IT in Banking Industry

6. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
 Top banks in Indonesia have
planned a big IT budget for
2016 in order to give good
customer experiences or
provide new features to their
customer including
replacements for the old
technology equipment.
$150
MioBCA
$150
Mio
CIMB
Niaga
$110
MioBNI
$100
Mio
Mandiri
Source: “Bank siapkan belanja teknologi informasi”. Kontan, December 01, 2015.

7. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Operational Risks
Risks that occur because insufficient system implementation methods, testing methods,
inadequate systems or equipment maintenance or security system methods, lack of
system monitoring and auditing, including the use of 3rd party vendor in IT
Compliance Risks
Risks may arise if the Bank’s system can’t ensure the compliance with the Bank regulatory
such as customer data confidentiality.
Reputational Risks
These risks will take place once the bank receives negative public opinion as the result of
the Bank’ system that can’t support bank’s product and services or incapable of giving
customer’s full support when the systems are down.
Strategic Risks
The risk that arises because the incompatibility of existing IT Bank systems with the bank
strategic objectives and plan.

8. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Source: “Banks to Spend More on Tech in 2016-Especially Security”. American Banker, Oct 15,2015.

9. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
 Big Data & Data Analytics

10. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
 Master Data Management

11. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
IT Risks &
Challenges

12. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
 Based on Project Management Body of Knowledge (PMBOK)
Guide 5th Edition:
“an uncertain event or condition that, if it occurs, has a
positive or negative effect on a project's objectives”

13. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
•Unclear requirements
& user expectations
•Scope dependencies
are inaccurate
•Scope creep
•Gold plating
Scope
•Incorrect of time
activity estimates
resulting in
inaccurate schedule
Time
•Cost forecast are
inaccurate as the
result of poor time
management
Cost

14. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
•Team misunderstood
the requirements
•Unclear
communication
channels
Communication
•Lack of hard skills and
soft skills from IT
resources especially
with newer
technologies
•Resources shortfalls &
turnover
Resource
•New Technology
training is inadequate
•Technology are not
inline with the
requirements
Technology

15. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
•Changes Prioritization
•Lack of executives
support
•Executives conflict of
interest
•Authority is unclear
Support
•Application fails to
integrate with new or
legacy systems.
Integration

16. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
CHANGE MANAGEMENT
 Uncontrolled changes
TIME
 Unrealistic schedule or deadlines
RESOURCES
 Resources deprivation resulting low team motivation
COMMUNICATION
 Little or no end user involvements
 Poor communication with stakeholders especially IT & business users
TECHNOLOGY
 Legacy Systems and Infrastructure Issues

17. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
 In order to maintain the business continuity especially bank core
applications where the application is written by 3rd party, it’s highly
suggested by Bank Indonesia that bank need to make written
escrow agreement.

18. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
IT PM in
Banking Industry

19. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
INITIATING
•Identifying
business needs
•Creating a
Project Charter
•Formal
authorization to
start project
•Articulate the
high-level
project scope,
deliverables,
duration, cost,
assumption and
constrain etc.
•Identify
stakeholder and
create register
PLANNING
•Business
Requirement
Gathering
•Break down
work and create
WBS
•Select and
define project
team roles
•Develop project
Schedule
•Determine
Budget and
Quality
Standards
•Identify risks and
create risk
response plan
EXECUTING
•Complete work
packages
•Perform QA
•Acquire and
develop project
team
•Organize team
building
activities
•Vendor
solicitation and
selection
•Implement
approved
changes and
defect repair.
•Project meetings
and creating
status reports
MONITORING &
CONTROLLING
•Measure against
performance
baseline
•Recommend
preventive/corre
ctive actions
•Ensuring Quality
Control
•Implementing
change control
•Controlling key
parameters like
cost, schedule
and scope
•Identify root
cause
•Conflict
Resolution
CLOSING
•Obtain
acceptance by
the customer or
sponsor to
formally closing
the project.
•Complete
contract closure
•Update lesson
learned
database
•Archiving project
records in the
PMIS
•Perform team
member’s
assessments and
release project
resources

20. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
INITIATING
•Proof of
Technology
(POT)
•Proof of
Concept (POC)
•Request For
Proposal (RFP)
•Request For
Quotation (RFQ)
•Project Kick Off
Meeting
ANALYSIS &
DESIGN
•Business
Requirement
Gathering
DEVELOPMENT
•Executing the
project based
on the
document
•Unit Testing
TESTING
•System
Integration Test
•User
Acceptance
Test (UAT)
•Security Test
•Performance
Test
•Operation
Readiness Test
(ORT)
DEPLOYMENT
•Training
•Production
Environment
preparation
•Go Live
•Production
Verification Test
(PVT)
•Post
Implementation
Review (PIR)

21. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
INITIATING
•RFP Answer Sheet
•Purchase Order or
SPK
•Project Charter
ANALYSIS &
DESIGN
•Functional
Specification
Document (FSD)
•Technical
Specification
Document (TSD)
•Gap Analysis
Document
•Requirement
Traceability Matrix
•Change Request
Documents
TESTING
•Unit Testing Plan &
Script
•SIT Plan & Script
•UAT Plan & Script
•Performance Test
Script
•ORT Plan & Script
DEPLOYMENT
•TTT Documents
•User Training
Documents
•Implementation/
Deployment Plan
•Security Access
Matrix
•PVT Documents
•PIR Documents
•Lesson Learned

22. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
 There are many implementation models in implementing IT
projects:
 Predictive Life Cycle such as Waterfall model or V-model
 Iterative and Incremental Life Cycle such as Iterative model
 Adaptive Life Cycle such as Agile model

23. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Requirements Analysis
Design & Architecture
Development & Coding
Testing & QA
Implementation
Maintenance & Support

24. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
DeploymentIteration NIteration 2Iteration 1
Initiate
Project
Requirements
Design
Development
Testing
Implementation
Requirements
Design
Development
Testing
Implementation
Requirements
Design
Development
Testing
Implementation

25. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP

26. RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
• For more info regarding PMI Indonesia chapter and its events,
please check our website www.pmi-indonesia.org
Or Subscribe to our mailing list
pmi-indonesia-subscribe@yahoogroups.com
• Or you may contact us:
certification@pmi-indonesia.org
craharjo@pmi-indonesia.org