3. CLICK LABS AT A GLANCE
Team:
Corporate Headquarters
San Francisco
Seattle
400 employees across San Francisco,
Sea;le, London, Brisbane and Chandigarh.
300
+
Platforms
powered till
date
Monthly
transactions
Our clients have raised over
$100MN in funding.
We are market leaders in delivering
mobility solutions to entrepreneurs
and enterprises looking to provide
an omni channel experience to their
customers. Our mission is to
engineer and maximize mobile ROI.
Product
Managers Solu9ons Architects
UI/UX
Designers
App
Developers
NodeJS
Developers
QA
Engineers
Web Developers
(AngularJS, HTML, CSS)
Server
Infra. Developer
Java
Developers
Why Us: Complete soluIon for all
sizes
Quick Facts: Select Clients:
Market PosiIon and Mission: Employees:
Delivery Centre
Chandigarh
London
Brisbane
1m
+
We are the pioneers of On Demand PlaPorms helping businesses to scale
SME Enterprise
Entrepreneur
3
4. WHAT WE DO
We offer enterprise grade technology soluIons with a focus on mobility
• Strategy
• Design
• Product Engineering
• QA
• Deployment
• AnalyIcs Support
• Maintenance
Service Lines
Product
Lifecycle
Technology
Strengths
Industry
Focus Areas
• Beauty and Wellness
• TransportaIon
• Healthcare
• Delivery and LogisIcs
• Home Services
• Food and Beverage
• Professional Services
Products
PlaQorm
Framework
We own and license
new technologies.
SaaS
Solu9ons
Investments
Juggernaut is an
MBaaS framework
built on top of
Tookan to
incorporate business
logic and customer
interface layers, thus
providing a fully
customized soluIon
We build products for
scale
Tookan is a core mobile
workforce management
infrastructure, providing a
generic plaPorm
to manage logisIcs & field
workforce, communicate
seamlessly with
customers and take data
driven business decisions
• Mobile
• Cloud
• AnalyIcs
4
6. CHANGING INDUSTRY PARADIGMS
Global trends point towards the need for strong online - offline integraIon amidst disrupIon across
various industry value chains
Rise of Dynamic Workforce
Factors favoring On Demand
Economy
Disruption across various
Industries
Supply
Demand
Ownership
Model
Contracted
On Site
On Demand
Asset Heavy
On Demand
Zero Ownership
We help you stay relevant by powering the core technology infrastructure to take advantage of these trends
1. Ideate 2. Validate 3. Efficiency 4. Scale
Confirm whether you are
solving a real problem
Seek validaIon that people are
interested in your idea
Refine the Business Model,
improve the user experience and
focus on reliability of the system
Drive growth aggressively as
network effects kick in
Crowdsourced
Increased Mobile
Penetration
Rise of Technology
& Internet
Change in
Consumer Behaviour
Conducive Capital
Funding Environment
Beauty &
Wellness
Healthcare Transportation
Delivery Food & Beverage Finance
Travel Home Services Entertainment
6
7. Why Businesses Should Embrace On Demand
• Underserved customer segments
• Lack of real Ime communicaIon
• Insufficient personalizaIon
• Non ubiquitous service / product supply
• Security and trust issues
• Heavy investment in infrastructure
• Economic inefficiency in business models
• Inefficient legacy systems prevenIng
seamless communicaIons
• Lack of standardizaIon in business
process / service delivery
Existing Inefficiencies
• StandardizaIon of service level quality
• Instant graIficaIon for customers
• Improved customer communicaIon
• Increased customer outreach
• Revenue growth with enhanced service
offerings
• Ability of workers to work anywhere/
anyIme
Value Proposition
• MoneIze exisIng physical infrastructure
• Explore new asset light models
Business Models Innovation
• Mass personalizaIon at scale
Business Growth
Service DeliveryFrom customer perspective
From business perspective
Democra9zed Compe99on
Increasing complexity of Market Dynamics
Technology lowering barrier to entry
Local Taxi rides
Digital Transforma9on
+
On - Demand
Economy
• Achieve cost leadership
• Reengineer business processes
Global Trends
House RenIng
Cloud AnalyIcs and
Big Data
Mobile &
Web
Omni-channel
customer experience
Increasingly
Mobile Workforce
Grocery Delivery
Home Services
Beauty & Wellness
• Enhanced security
• Stability, flexibility, easy of access
and be;er user experience
• Greater brand recall
• Quicker Ime to market
• Strategic DifferenIaIon
• Economies of Scale
• Economies of Scope
• Inefficient feedback process
• UnderuIlizaIon of resources
Young Disruptors
…and many more
+
7
8. OUR BUSINESS APPROACH
Custom Framework
A custom On Demand framework built on top of Tookan that incorporates business logic and customer interface
layers for various industry verticals, thus providing an end to end solution
Customer App Field App AnalyticsDashboard
Core Framework
Click Labs developed mobile workforce management SaaS product providing a highly generic platform to streamline field
service operations in a business.
8
We develop on-demand custom business soluIons on top of our proprietary core IP product for
mobile workforce management
9. CLICK LABS FRAMEWORK OVERVIEW
Our robust structure allows us to serve all types of customers from entrepreneurs to enterprises
providing whole range of mobile business soluIons
Tailored to meet specific business needs
Faster Time to Market
Custom analytics and marketing solutions
Easily scalable for business growth
Suitable for Enterprises and Startups
Off the Shelf Mobile Workforce management
solution
Define product viability by building an MVP
Standard analytics for data-driven decisions
Path to critical success
Suitable for Small Businesses and early stage
start-ups
Technology
Custom
Solu9ons
Integra9on
Integrationwith3rdpartyapplications&
industryspecificsystems
Scheduling &
Dispatching
Realtime
Tracking
Payments
Customer
Notifications
Manage
Multiple Teams
Flexible
Workflows
Aggregation
Matching
Analytics
Business Logic
Beauty &
Wellness
Home
Services
Transportation
Delivery
Services
Ver9cals
Mobile Web Server Database
Customer
App
Field App Dashboard Analytics
Open API Architecture
9
10. OUR PRODUCTS (1)
A SaaS Solution to manage and track field workforces that enable on-demand deliveries,
at-home services and on-street customer acquisition.
• Data Security
Controls
• 99.99% Up9me
• Fault Tolerance/
Business Con9nuity
Cloud Infrastructure
Custom Workflows Configurable
User Interface
Real-9me &
Scheduled
Role Based Access
& Control
Analy9cs & Reports
Auto Assignment &
Manual Configura9on
Route
Op9miza9on
Alerts &
No9fica9ons
Customiza9on Services
SDK SDK
Mobile Apps
Web
Web - Dashboard
Web
Web - Tracking Link
Admin Console
Integra9on Services
ResQul API
Dynamic
Infrastructure
JSON over HTTPS POS, E-Commerce
CRM & ERP Ready
Geo & Time Stamp
Based Ac9ons
Customizable
Automated Invoices
Data Management Custom Fields
10
11. OUR PRODUCTS (2)
• Custom built
• Configurable
• Scalable
• Integrated with
other mobility
solu9ons
Scalar
User
TransacIons
LifeIme Value
Quality of Demand
Descrip9ve Analy9cs
Predic9ve Analy9cs
Marke9ng Finance People Management
Provider Product
Cross
Sec9onal
Response Time
Service Fulfilment
RaIngs
ApplicaIon Usage
Event mapping
Error Logging
Cohort Analysis
Funnel Analysis
Finance/MarkeIng
Use historical trends to increase efficiency and performance across business funcIons
An analytics offering that can help business use data intelligently to power business decisions
11
13. Discover Define Design Develop Deploy
Technology & Business Roadmap UX & UI Design Build & Test Go Live
• Requirement Analysis
• Understand Business Perspective
• Detailed Functionality Requirement Document (FRD)
• Dependency & Risk Analysis
Storyboarding
Wireframes
Interface Design
Asset Slicing
Sprint 1 Sprint 2 Sprint N
Iterative Consultative Process
• Backlog
• Grooming
• Sprint Planning
• Execution
• Testing
• Feedback Loop
Unique Iterative Methodology based on SCRUM
Development in Sprints of 2 Weeks
Key Aspects
• Functionality Released in Phases
• Each Phase to Unlock Measurable Value
• Ongoing Review —Performances, Security & Scalability
ENGAGEMENT MODEL (1)
We use a result-oriented hybrid of Waterfall and Agile methodologies delivering quality soluIons in
Ime and budget
13
14. 14
ENGAGEMENT MODEL (2)
Our engineers embrace SCRUM, XP and Kanban to self-organise and deliver before deadlines
Discover Define Design Develop Deploy
Focus Area
Documents
Created
Tools Used
• Requirement
gathering
• ExpectaIon Sehng
• Scope of Work Doc
• High Level
SpecificaIon Doc
• Scope Management
• Clear CommunicaIon
Protocol
• Risk IdenIficaIon
• FuncIonal
Requirement
SpecificaIon Doc
• User Journey
Flowcharts
• Gan; Chart
• Basecamp
• Sketch
• User Experience
• Consistency
• Usability
• Mockups
• Design Theme
• Design Files
• Sliced Assets
• Dev Marked
Screens
• Invision
• Balsamiq
• Proto
• Photoshop
• Sketch
• Illustrator
• Readability
• Maintainability - Code
Review aier Each Sprint
• Scalability - Reliance on
Asynchronous Non-
blocking JavaScript
Frameworks
• Product Backlog
• Test Plan Document (Test
Cases, ExecuIon Plan, Exit
Criteria)
• Test Reports for Each Build
• API DocumentaIon
• DB Schema
• JIRA - Scrum Management
• BitBucket - Code Repository
and Version Control
• Browserstack - Cross Browser
TesIng
• Swagger - API DocumentaIon
• Hybrid Advanced Rest Client
Framework - API AutomaIon
TesIng
• High Availability
• ConInuity (Load
balancing, Monitoring)
• Scalable Cloud Setup
• Deployment Doc
• Commented Source
Code
• 3 Month Free Bug
Support Post Go Live
• AMC OpIon can also
be Availed
16. OUR HAPPY CLIENTS
We have served 100+ clients across the globe building innovaIve products and plaPorms
Beauty and Wellness
Home Services
Food / Product Delivery
TransportaIon Others
16
17. CLIENT TESTIMONIALS
“I would like to thank your team for all their hard work. This has been an extremely challenging project due to the uniqueness of Bermuda,
however Juggernaut has delivered. The applicaCon is performing extremely well. I look forward to working with you as we enhance the app and
expand to other countries.”
“They have been excepConal. The result is something I'm proud of and I'm very excited and happy to refer. We have had a terrific relaConship so far
and I'm looking forward to the next steps too.”
“It has been great to be with Click Labs. My favorite part is the quality of resources these guys have. They are good people to work with, and know
what they are doing.”
“Juggernaut did an excellent job in terms of building to our specific requirements, as well as adjusCng on the fly to a lot of unique feature requests
and last minute curve balls we threw their way. They made sure to deliver when we needed it. Had a very good experience. Phenomenal value in
terms of what was delivered and what we paid; excellent work for an excellent price”
“Good team and great execuCon. The product developed for us is appreciated by our customers. I highly recommend Click Labs to my associates.”
- Andrew Ward
- Dave Lauer
- Mohnish Rathi
“Click Labs had a full understanding of the on-demand model and were very helpful in direcCng our startup in the right direcCon. Their knowledge
of the developer side including the implementaCon of the arCst and client app in IOS and Android and the admin panel helped launch bfab into the
market in a viable and effect way.”
- Sharon Cimring
- David Burt
- Kalhan Koul
17
18. OUR CLIENTS IN THE NEWS
We help create value for our clients with Technological InnovaIon
Total funding of $15 million including $10m from Alibaba backed Paytm (link)
Recently acquired BookmyCab (link)
PlaPorm across 26 ciIes in India - 1.8m transacIons, 28k daily transacIons, 6000 drivers, 2.4m registered users (link)
Covered by biggest publicaIons - TechinAsia, VCCircle, Business-Standard, Economic Times, Financial Express, Inc42
Completed a $3 million capital raise (link)
RevoluIonizing the way by using an Uber-like
system in professional phlebotomy (link)
In just 8 months, 4,000 parIcipant phlebotomists
and operaIonal in 18 US states (link)
Secured $23m Series C funding round led by
Horowitz Group and founding investor Cue Ball
(link)
Hailed by the media for reimagining the nail salons
business (link)
Raised $2 million in pre series A funding round
from Rocket Internet (link)
Even before its launch, seed funding from Indian
crickeIng icon Yuvraj Singh (link)
Funding from the 10+ Directors and Partners from
McKinsey and CEO of Myntra (link)
Aims to implement a pure-play “doorstep delivery
of cars” business model
US based peer to peer tutoring marketplace, is
revoluIonizing the way students can connect to
tutors on demand (link)
Red Door Spa announced new beauty services
channel with Manicure acquisiIon (link)
Manicure had earlier secured $5m funding from
Bain Capital Ventures (link)
18
20. • Capital One, a Fortune 500 financial corporaIon has been known for its
innovaIve approach to banking having popularized credit cards in 90's.
Capital One approached us with a unique value proposiIon of taking ATM's
to the customers (ATM on wheels).
Situa9on
• Owing to high stakes - customer a;enIon, security, need to scale fast to
mulIple ciIes soon aier the successful beta release and creaIng a user
experience centered around convenience and value.
Challenge
• Juggernaut created a plaPorm that enables mulIple stakeholders -
customers requesIng an ATM at their doorstep and drivers behind the
wheels to seamlessly interact with each other.
Solu9on
• Gehng great reviews in the pilot run - This is one of the most amazing
projects that Capital One has launched’ - Stefon D Fields, former Capital One
Branch head
• 1000s of ATM requests successfully fulfilled in the last 30 days
Result
Click Labs did an excellent job in terms of building to our specific requirements, as well as adjusCng on the fly to a lot of unique feature requests and last
minute curve balls we threw their way, They were very responsive in terms of implemenCng bug fixes, and definitely worked very hard (and late!) on several
occasions when we were up against Cght deadlines. They made sure to deliver when we needed it.
Kalhan Koul
Product Head, Digital R&D, Capital One
20
21. • A think tank within the HDL Labs framework wanted a soluIon to regulatory
disrupIon* in the independent laboratory marketplace.
Situa9on
• CreaIng a network of phlebotomists, laboratories and physicians centered
around a value proposiIon based on a distributed, virtual Phlebotomist
infrastructure.
Challenge
• Modeled aier the UBER archetype, IGGBO partnered with Click Labs to
develop technology that connects physicians, laboratories, paIents and
phlebotomists to the delivery of just-in-Ime and place venipuncture
services.
Solu9on
• 5000 phlebotomists registered on the plaPorm
• 400 draws a day across 18 ciIes
• 15 labs integrated on the plaPorm
• Undisclosed Series A round from Google Ventures
Result
21
22. • Auto rickshaw market is the most common source of transport for the
masses in India currently doing 30 mn rides happen per day. With a
uIlizaIon rate of 30% overcharging is rampant leading to a sub opImal user
experience.
Situa9on
• Disrupt the auto-rickshaw market by providing an Uber like end to end
experience with the target to reduce the idle Ime and increase daily rides
from 6 to 15/driver.
Challenge
• Comprehensive backend infrastructure coupled with seamless Uber like
interface for customers and drivers.
• Solid and detailed analyIcs backend to encourage data driven execuIon and
planning. ConInuously working on reducing burn per ride, improving cohort
data around CAC, LTV, growth strategies in ciIes, etc.
• Robust ERP setup including supply manager that includes live driver
performance monitoring, inventory management system and 99% driver
payment accuracy.
Solu9on
• 1.8 million transacIons (last 14 months)
• 28k transacIon per day
• 22 ciIes
• 5000 engaged drivers
Result
22
23. • While US already has 15-20 lakh self rental cars in operaIons with runaway
successes like ZipCar, self driving car rental is sIll in its nascent stage in India.
Situa9on
• The Revv team approached us to build a plaPorm that helps customers
book self-drive car rentals for hourly, daily, weekly and monthly
requirements.
Challenge
•Click Labs’ end to end soluIon consists of a valet side app, customer side
app that allows idenIty management, booking, real Ime tracking of the car,
payment and reviews.
•In addiIon, a robust nerve center soluIon for the plaPorm manager allows
real Ime visibility viz. a viz., locaIon of every car in the field.
Solu9on
• With differenIators such as unlimited kilometers and doorstep delivery of
the car, the plaPorm has seen a lot of tracIon since its launch in Q3’14
and has already spread to 3 ciIes.
Result
23
24. • Found in 2007, MiniLuxe is a chain of 12 beauty salons (and expanding)
across Boston and Texas that has a vision to become ‘Starbucks of Nail
Salons’ . The brand has won numerous accolades, including Best of Boston,
Best of Dallas and has naIonwide growth plans.
Situa9on
• MiniLuxe wanted a robust technology architecture to manage bookings
and be able to generate insights from the data collected.
Challenge
•We provided the enIre technology architecture for Miniluxe. Using
techniques borrowed from the on-demand and new commerce markets
pioneered by companies like Uber and Warby Parker, Miniluxe is
transforming the whole experience of how workers are employed, store
space is occupied, and customers are treated.
•ApplicaIon of technology extends beyond mobile apps, the company uses
high tech point of sale systems, and employs a large data mining and
collecIon system on the back end.
Solu9on
• MiniLuxe has gained cult status with its discerning clientele in Boston,
where it operates eight stores offering nails, brows, and waxing services.
• The company closed $23M in Series C funding in Oct 2015.
Result
24
25. Thank You
We’d love to get to know each other
Let’s explore how we can together create
The Next Big Disruption
Get in touch:
+1-206-257-2964
sales@click-labs.com
