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Misra,D.C.(2009) Defining Egovernment MDI, Gurgaon 13.2.2009

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Dr D.C. Misra
Dr D.C. Misra

A Citizen-centric Criteria-based definition of E-government

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Defining E-government by Dr D.C.Misra
Friday, February 13, 2009 5-30 p.m. ,[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Defining E-government: A Citizen-centric Criteria-based Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
I. Evolution of E-government in India ,[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 SN Time Period Type of E-government Need for E-government Dominant Technology 1 1947-1984 Informatics-based Economic Planning Mainframe/Mini Computers 2 1984-1995 Personal Computer (PC)-based Office Auomation Personal Computers (PCs)/Wokstations 3 1995- World Wide Web-based Government Online Internet/World Wide Web
II. Drivers of E-government-1 ,[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Drivers of E-government-2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
III. Conceptual Foundations of E-government ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Conceptual Foundations of E-government (Contd.) ,[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 SN Target Counterpart 1 Subject Ruler 2 Public Democracy 3 Citizen State 4 Subscriber Supplier 5 Client Master 6 Customer Seller
Conceptual Foundations of E-government (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
IV. Government Online: Three Phases ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
V. Administrative Reforms (AR): Three Phases ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
VI. Defining E-government: A Level-of-Perspectives Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Defining E-government (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
E-government is Transformation . School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 Government Technology E-government
VII. Limitations of E-Government ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
VIII. Benefits of E-government-1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Benefits of E-government-2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Benefits of E-government-3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
IX. Domains of E-government ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Figure 1 Domains of E-government School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 E-GOVERNMENT ICT BPR Governance
X Dimensions of E-government ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Dimensions of E-government (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
XI ICT Policies and E-government ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
XII Guiding Principles for E-government ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Guiding Principles for E-government (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Guiding Principles for E-government (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
XIII E-government Models ,[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
1. Broadcasting Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
XIV E-Government and E-Participation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
XV. E-government Strategy and E-government Plan School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 VISION MISSION Where we are Where we want to go E-gov Strategy How do we go there Figure 2 E-government Strategy
E-government Strategy and E-government Plan (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Figure 3 Four-Pillar Model of E-government ,[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 VISION E-BUSINESS PLAN MISSION IMPLEMENT
XVI E-government Architecture and Standards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
1. E-government Business Process Architecture School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 S.N. Activity Result 1 What does the Ministry/Department do? Business: List of Subjects Items within a Subject 2 How does the Ministry/Department conduct its business? Business Processes 3 How are these different business processes related with other? Business Process Architecture
1. E-government Business Process Architecture (Contd.) School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 SN Activity Result 4 Is there a better way of doing business ? (a) Redesign Business Process Architecture (b) Undertake Business Process Re-engineering (BPR)?
17 E-government and Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
(a) Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Data (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Data (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Data (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Data (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Data (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Data (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Data (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
(b) Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Information (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
(c) Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Knowledge (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
Knowledge (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
(d) Wisdom ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
XVII Overview: Status of E-government in India ,[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 1 . Leaders :Chandigarh, Delhi, Haryan, Karnataka, Punjab, Andhra Pradesh, Kerala, Tamil Nadu 5. Below Average Achievers : Assam, Nagaland, Andaman and Nicobar Islands, Lakshadweep 2. Aspiring Leaders : Maharashtra, Gujarat, Uttar Pradesh, Goa 3. Expectants : West Bengal, Himachal Pradesh, Chhattisgarh, Jharkhand 4. Averaage Achievers : Mizoram, Orissa,, Puducherry, Madhya Pradesh, Sikkim, Meghalaya, Uttarakhand 6. Least Achievers : Bihar, Tripura, Manipur, Daman and Diu, Jammu and Kashmir, Dadra and Nagar Haveli, Arunachal Pradesh
XIX Frontiers of E-government ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
XX Conclusion: Beyond E-government ,[object Object],[object Object],[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
End of Presentation ,[object Object],[object Object],School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009

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Misra,D.C.(2009) Defining Egovernment MDI, Gurgaon 13.2.2009

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  • 14. E-government is Transformation . School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 Government Technology E-government
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  • 20. Figure 1 Domains of E-government School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 E-GOVERNMENT ICT BPR Governance
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  • 30. XV. E-government Strategy and E-government Plan School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 VISION MISSION Where we are Where we want to go E-gov Strategy How do we go there Figure 2 E-government Strategy
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  • 34. 1. E-government Business Process Architecture School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 S.N. Activity Result 1 What does the Ministry/Department do? Business: List of Subjects Items within a Subject 2 How does the Ministry/Department conduct its business? Business Processes 3 How are these different business processes related with other? Business Process Architecture
  • 35. 1. E-government Business Process Architecture (Contd.) School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 SN Activity Result 4 Is there a better way of doing business ? (a) Redesign Business Process Architecture (b) Undertake Business Process Re-engineering (BPR)?
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Editor's Notes

  1. Defining E-government by Dr D.C.Misra School of Public Policy and Governance, Management Development Institute, Gurgaon